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FROM THE OWNER - on a different forum:
This is James from Skullcrafts (yes, the owner). First, let's get the apologies out of the way. I am truly sorry for this massive cluster. I am not only not receiving notifications from PayPal, I am not receiving emails properly either. It's like everyone who tries to email me is being put directly into junk and auto-deleted. I have been talking to both Microsoft and PayPal and they tell me that it's on my side... okay, seeing how I haven't changed any settings in years, I can't see how that's even possible. At any rate, we are looking for a fix as I type this. I took the site down just so no more orders can be processed without me knowing about it. However, that leaves (to my estimation) about 4-6 months worth of orders that I have no idea even existed. I was notified here and there from select repeat customers but anyone new who ordered seemed to get ignored by the system. So... with that being said, here's what I'm currently trying to do about this.
#1. I will honor ALL existing orders that have not been processed since November of last year. I will have to manually go back through PayPal and look for each one individually, but any order that says it's not been completed will get completed.
#2. Any order that PayPal will not honor, I WILL. That means if you didn't get your order and you can't make a claim against me through PayPal, I will honor it none the less. I will either send you the original order or I will send you a personal payment through PayPal. Either way, I am not about to steal from my customers.
#3. Contrary to any rumors that may be floating around, Skullcrafts is still here. Sure, we may be experiencing some heavy glitches right now but I promise you that ALL of that will be fixed before too long. I will not activate the website untill all the bugs are worked out and we put more safeguards in place.
#4. How do you get in contact with me? The only email I have right now is the goblinspit one (goblinspit@hotmail.com) that a previous poster listed. If I do NOT receive an email from you or YOU don't receive an email from me, PLEASE go through PayPal and contact me through there. Until this is fixed, they are my only options right now.
#5. I promise each any every one of you that I will make all of this right by you. You WILL have a refund or your products. It may take some time for me to go through all of this, but please be aware that I am fixing this RIGHT NOW. My sincerest apologies. Automatically Appended Next Post: SO looks like they are still in business, just trying to get their system issues resolved.
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