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Terrible company, gave them a second chance recently after trying them a while ago and ending up cancelling the order.

Chased after a week and got the same copy/paste nonsense as last time:

We have had some supply issues over the past couple of months.

A large delivery is coming in a few days and we expect all outstanding orders to be fulfilled once it arrives.

Once this does come in delivery will be within a couple of days.

If this is too late for you, you may request an order cancellation by logging in to our support system here: http://support.totalwargamer.co.uk

Very sorry for the delay.

Regards,

Paul
TW Support

Last time, that delivery never came, and i got similar copy/paste nonsense every time chasing it, mainly through facebook, which theyve taken down now.

Order cancelled, re-ordered (and received) with Dark Sphere, now waiting to see when the refund comes. It took about a week last time, so not too worried, but dont know why they do this when they clearly dont hold stock. Their 30% sales appear to be every wreekend now, and then every Monday says extended until Tuesday..

Dark Spehere are great, highly recommend them insted of these idiots.

Still no refund a week after cancelling, their response on email:

Refunds can take a little longer than the period we stated - please see this link: http://www.ehow.com/info_8511456_do-credit-cards-long-refund.html

Paul

Brilliant copy and paste reply pointing to an ehow article. Great stuff.

This was about 80 quid and annoying but not the end of the world, if id ordered hundreds/thousands(?!) worth then i'd be very worried (and stupid).

I guess anyone with outstandings could just go into their shop and "recover" their moneys worth in stock they have (If any?!) on the shelves..

Still no refund here, or reply to my last email to them pointing out that part of the ehow link is not relevant as I ordered on debit card and not credit card..

 notprop wrote:
Never use a debit card on the Internet - rule #1 of Internet purchasing.

Call you bank and get them to recover your money. If TWG go pop you loose your money!

Indeed, thats my stupidity.

Still doesnt make TWG suck any less.

 azreal13 wrote:

K3 wrote:

Looky Likey wrote:

What TW should do is *** buy in stock rather than ordering on demand

This is a simple solution - does anyone know why they arent doing it?

If they are continually selling £20,000 of GW a week, then hold 90% of the range, and order to replenish.

Their behaviour is typical of a company that is struggling with cash flow, believe me, the hardest thing about running a small business isn't so much making money, it's ensuring you have enough money, where it is supposed to be, when it is supposed to be there. I can have an order worth a million pounds in my hands, but that's no good if I need to pay a 200 pound electricity bill by tomorrow to avoid disconnection and nothing in the bank.

And the simple solution to cash flow (In the eyes of TW) seems to be steal (or borrow at 0pct interest by taking orders you know you'll never fulfill and taking an age to refund them) to pay your costs.

Eventually got my money back.

They still suck, but didn't steal my money.