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I received a reply to my Deadzone missing items submission.

Hello!
Just a quick message to let you know that we have received your LOKA missing item request through the missing bits form and have begun processing them. We will be in touch if there are any additional details we need, otherwise we will be sending your missing bits as quickly as we can.
Thank you for your patience.
Thanks,
Sarah Clark
Customer Support
www.manticgames.com

I didn't back LOKA though...

 Dr Mathias wrote:
I received a reply to my Deadzone missing items submission.

Hello!
Just a quick message to let you know that we have received your LOKA missing item request through the missing bits form and have begun processing them. We will be in touch if there are any additional details we need, otherwise we will be sending your missing bits as quickly as we can.
Thank you for your patience.
Thanks,
Sarah Clark
Customer Support
www.manticgames.com

I didn't back LOKA though...

I just got that too (about 6 minutes ago), not sure if it is referencing my DreadBall or DeadZone submission. I also did not back LOKA.

These folks really instill confidence in their ability to address issues....

"Hello - again,

The previous email was only intended to go to people who had a problem with their LOKA Kickstarter, but was accidently sent to the entire list of people who have submitted missing parts surveys.

We will be looking at DreadBall next followed by Deadzone. We will email those people as we process their surveys.

I apologise for the mix up, thank you for your understanding.

Thanks,

Sarah Clark
Customer Support"

I had me complaint form answered in about 5 days when i sent it in about a missing piece from a Rebs starter I bought at retail from a FLGS. In the response they assured me they would get me the missing part. Its been over 2 weeks and I still haven't seen it. Starting to get discouraged.

I'm not the most vocal guy on this forum, but I've been around for a bit and have always supported Mantic. I'm starting to really struggle justifying my support the way their customer service has been recently.

Did you follow up to make sure it shipped?

If Mantic just slowed it down, double checked things, half their problems would be solved.

I can only imagine the loss of revenue due to packing errors. Even if you take one tenth of the people that submitted to the packaging error poll, that's still not an acceptable loss in retail shipping.

Heck my entire order got missed leet alone an email about mising parts, definitely possible to get clerical errored to death, maybe some other emails got buried or lost when they changed their system up. Still sucks that peoples aren't hearing back, I dont have that particular complaint so far..

 scarletsquig wrote:

Think Mantic's largest mistake was not launching the company with a sci-fi system instead of a Fantasy one.

Would be funny if they made proper futuristic armies and then a year later tried to also peddle them as fantasy models by throwing in a sprue of swords and shields...

Heh.

I got an out of office autoreply sent when I responded to the LOKA missing piece email.

Guess I should have checked Dakka first to find out if anyone else had gotten one.

Oh well.

I hope they can get all these hiccups sorted out!

Hiccup sorted.

Hello - again,

The previous email was only intended to go to people who had a problem with their LOKA Kickstarter, but was accidently sent to the entire list of people who have submitted missing parts surveys.

We will be looking at DreadBall next followed by Deadzone. We will email those people as we process their surveys.

I apologise for the mix up, thank you for your understanding.

Thanks,

S.C.
Customer Support

Automatically Appended Next Post:
And by "sorted" I mean "we're 3 Kickstarters behind on responding to missing part queries."

Maybe they should get their gak sorted out first before jumping into another KS project..

 BrookM wrote:
Maybe they should get their gak sorted out first before jumping into another KS project..

Gotta keep the income stream flowing.

At the current course? Set sail for fail mateys! Being able to gak out projects in rapid succession with this amount of trouble does wonders for a reputation. Makes me all the more reluctant about their upcoming not-40k range KS.

That's kind of what happens when you run full tilt forward and care not one whit where you wind up. They can't even keep straight which Kickstarter clusterfeth they're addressing anymore.

If one person at Mantic HQ had the brains that God gave a turnip, they'd hold off on the next Kickstarter until they get caught up with what they screwed up 2 years ago. I'm glad I didn't ask for my missing KoW stuff because I'd apparently still be waiting....and then receive LOKA instead or something else equally asinine.

I am truly amazed that they can continue to make errors this huge and stay in business. This can only mean that they've got some truly large margins on their miniatures. Costs related to all of the free product and shipping that they're having to pay to replace shoddy or missing product would beggar most small to medium sized companies.

I got the 'apology' email, but not the original 'mistake' email!

At this point, I'll probably wait a week and then re-send my 'Missing Deadzone Items' email and see what happens.

 pretre wrote:
Did you follow up to make sure it shipped?

I have tried, I can't get an e-mail response at this point... Sigh...

 Alpharius wrote:
I got the 'apology' email, but not the original 'mistake' email!

At this point, I'll probably wait a week and then re-send my 'Missing Deadzone Items' email and see what happens.

I wouldn't do that. If they said the cut off for DZ submissions was the end of this month you may be at risk.

I got the original 'mistake' email twice, but no 'apology' email. But then, I did send out 2 forms.

But yeah, I love Deadzone, I love Dreadball, I had a great time at the Mantic Open Day but...

This does seem like yet another case of Mantic, almost.

Unfortunately this all comes back to Mantic's insistence that their KS ship by the estimated shipping date no matter what so they can use that as a big selling point in their next KS - "We always ship on time" (we just make a mess of most of those orders in order to get them out the door - or we changed materials as metal is quicker and easier for us to make). The we ship on time isn't going to fly anymore if it project needs another month or 2 to sort out, delay it and get it right first time no one will remember the delay much if the product is done correctly.

I think at this stage if they are still only sorting KoW, Loka and Dreadball out they shouldn't even be contmeplating launching Dreadball Extreme next month and I say that as someone who is still looking forward to it get your last 3 or 4 KS straight first then launch. a DBX KS in march or April will still fund and deliver by what November? any way we all know most of the work is already done and this is just to get funds in to manufacture it.

 CptJake wrote:

 Alpharius wrote:
I got the 'apology' email, but not the original 'mistake' email!

At this point, I'll probably wait a week and then re-send my 'Missing Deadzone Items' email and see what happens.

I wouldn't do that. If they said the cut off for DZ submissions was the end of this month you may be at risk.

Well, I sent my original "Here's what's wrong and/or missing" Survey in and received their apparently automated response on December 13th.

I haven't heard anything from them about it since then though, so, you're thinking I should resend that email back to them ASAP then, just to be sure?

On the other hand, I'm pretty sure it's only a matter of time before I end up causing a Reply Apocalypse myself, in the office.

 Alpharius wrote:

 CptJake wrote:

 Alpharius wrote:
I got the 'apology' email, but not the original 'mistake' email!

At this point, I'll probably wait a week and then re-send my 'Missing Deadzone Items' email and see what happens.

I wouldn't do that. If they said the cut off for DZ submissions was the end of this month you may be at risk.

Well, I sent my original "Here's what's wrong and/or missing" Survey in and received their apparently automated response on December 13th.

I haven't heard anything from them about it since then though, so, you're thinking I should resend that email back to them ASAP then, just to be sure?

If you have the auto response you should be good.

I misunderstood.

 scarletsquig wrote:
^ It has been out for ages!

Just called the CSI people, and they say they have been told it is not ready for retail release.. wonder whom they are talking to?

I have no idea, but in the UK, Wayland Games list Dreadball Ultimate as being released on the 27th September 2013.

 porkuslime wrote:

 scarletsquig wrote:
^ It has been out for ages!

Just called the CSI people, and they say they have been told it is not ready for retail release.. wonder whom they are talking to?

Porkus, isn't ultimate the third book? I just got it when I picked up that quantity I mentioned to you over the phone-it's definitely out.

Mantic need to slow down and start doing things properly. They need to start labeling stuff before throwing it into boxes haphazardly. They need to check stuff thoroughly before sending it out they need to ensure they can sort out the issues with the kick-starter they are working on before doing two more. They need to have more realistic shipping dates that are at least a month or two later than they expect to be able to fulfil.

The fact that mantic seem to be yet to do a kickstarter without messing up something be that sculpts, missing parts and models for a large number of customers, moulds, bad communication, change of materials etc does not inspire confidence.

I am not saying this because I dislike mantic on the contrary I want them to do well but it just seems they are running so fast they cant help but trip over everything while they do so.

No.. Dreadball Ultimate is the box set with the 4 Giants, and the 6 player stadium..

I have spent some time on the phone now with CoolStuff.. they contacted their distributor and evidently they did not get enough product so, they chose whom got it.. and CSI was not allocated any or enough.. so, they are awaiting their distributor to get them product..

-P

In actual news - Mars Attacks Surveys are issuing just got mine open unitl 16th of February

Mars Attacks surveys are going out. Loka spare parts are being shipped out, with a message that Dreadball and Deadzone are next.

Deadzone update indicating missing orders will be taken care of after the 31st

https://www.kickstarter.com/projects/1744629938/deadzone-the-sci-fi-miniatures-board-game/posts/730782