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I was wondering if anyone has had any issues with Kingdom Death customer service or not receiving their orders. I ask because it has been 3 weeks since I received an email notification that my order had been shipped. However, the tracking number was dead (no tracking number was found on the USPS website) and I sent an email to their customer service team - still no response 1 week later.

I'm considering having visa perform a charge back .... unless anyone here has some insight or KD responds to me by tomorrow night..... sigh....

I've never had issues with them in the past

however they have just moved to a new online store setup, which seems to be having teething problems

so I'd give it a bit more time

(I have a vague recollection of issues with the tracking numbers being posted in the KS chat, I'll see if I can find them)

KD seem to be delibratly not producing enough models to meet the demand to me.

Yeah, I had issues with them a few weeks ago. Paid for my stuff, waited a week or so, got a tracking number that didn't work until like 2 days into shipping, but I did eventually get my order.


Automatically Appended Next Post:

 sing your life wrote:
KD seem to be delibratly not producing enough models to meet the demand to me.

This is actually something that Poots is doing purposefully I believe. He wants KD to remain that chic, boutique miniatures line.

Ah here it is

Creator Kingdom Death 4 days ago

Next update will be next friday, aka black friday! And yes, their is no tracking on first class international, the number there is just the label number. We didn't realize that ship station was sending out automated messages until after the sale rush was over. Just some growing pains as we switched to the new platform.

so it's not a surprise that the USPS site doesn't recognise it,

I suspect a combination of USPS and customs and canadian post is just making things slow

You could try contacting Anna(at)kingdomdeath.com in case the contact form on the website is also having teething problems if you need more re-assurance

 Alfndrate wrote:

Automatically Appended Next Post:

 sing your life wrote:
KD seem to be delibratly not producing enough models to meet the demand to me.

This is actually something that Poots is doing purposefully I believe. He wants KD to remain that chic, boutique miniatures line.

So he dosen't like money?

Thanks for the replies, I was just a little concerned since I never have issues with items crossing from the US into Canada. I'll give it a few more days - hopefully my items are on their way.

 sing your life wrote:

 Alfndrate wrote:

Automatically Appended Next Post:

 sing your life wrote:
KD seem to be delibratly not producing enough models to meet the demand to me.

This is actually something that Poots is doing purposefully I believe. He wants KD to remain that chic, boutique miniatures line.

So he dosen't like money?

He likes his customers more it seems.

No problem, It's always nerve wracking ordering from somewhere new (and expensive)

and the dud (not really a) tracking number does make it look suspicious

fingers crossed it shows up soon

 sing your life wrote:

 Alfndrate wrote:

Automatically Appended Next Post:

 sing your life wrote:
KD seem to be delibratly not producing enough models to meet the demand to me.

This is actually something that Poots is doing purposefully I believe. He wants KD to remain that chic, boutique miniatures line.

So he dosen't like money?

He likes money, his kickstarter made over 2 million dollars. But his company revolves around being a small shop that makes and sells limited quantities of highly detailed, highly sought after models that people are willing to bend over backwards for.

Supply and Demand. Supply is low, demand is high, means he can charge more per model and people will happily pay for it. I bought the Warrior of the Sun Male model, only 450 made in that first run, came with a piece of art, a business card, and a card with the number my model was out of the run. Got it for 25 bucks and that's the cheap end of his stuff.. And it's worth every penny, including the 'charge' for being exclusive as it is.

 Alfndrate wrote:

 sing your life wrote:

 Alfndrate wrote:

Automatically Appended Next Post:

 sing your life wrote:
KD seem to be delibratly not producing enough models to meet the demand to me.

This is actually something that Poots is doing purposefully I believe. He wants KD to remain that chic, boutique miniatures line.

So he dosen't like money?

He likes money, his kickstarter made over 2 million dollars.

That money what raised for production costs, it is not profits [as in your arguement is invalid].

 sing your life wrote:

 Alfndrate wrote:

 sing your life wrote:

 Alfndrate wrote:

Automatically Appended Next Post:

 sing your life wrote:
KD seem to be delibratly not producing enough models to meet the demand to me.

This is actually something that Poots is doing purposefully I believe. He wants KD to remain that chic, boutique miniatures line.

So he dosen't like money?

He likes money, his kickstarter made over 2 million dollars.

That money what raised for production costs, it is not profits [as in your argument is invalid].

I realize that, I've been a part of a kickstarter team before, I know how it works. But his Kickstarter paved the way for KD:M and other products to come out because his name is out there now more than ever. He's working with some of the larger companies in our little niche hobby, and people know his face and name. By developing KD:M and having a successful kickstarter he's able to make more money off of the game in the long run, so my argument is not as invalid as you claim it to be. And technically not all of it went to production costs, 400,000 of that went to shipping alone

Cheesecat, I'd follow Orlando's advice and email Anna, she should be able to help you out/get you sorted.

I had one problem with an order some time ago. Poots was very eager to make everything right and did so. It's one of the reasons I invested so heavily in the KS.

 sing your life wrote:

 Alfndrate wrote:

 sing your life wrote:

 Alfndrate wrote:

Automatically Appended Next Post:

 sing your life wrote:
KD seem to be delibratly not producing enough models to meet the demand to me.

This is actually something that Poots is doing purposefully I believe. He wants KD to remain that chic, boutique miniatures line.

So he dosen't like money?

He likes money, his kickstarter made over 2 million dollars.

That money what raised for production costs, it is not profits [as in your arguement is invalid].

I think what you mean is that that money wasn't ALL profits. If you think Kickstarter products are sold for their productions costs I got some cheap property on Mars that you might be interested in buying.

Which means, of course, that Alfndrate's argument wasn't invalid...

PhantomViper wrote:

 sing your life wrote:

 Alfndrate wrote:

 sing your life wrote:

 Alfndrate wrote:

Automatically Appended Next Post:

 sing your life wrote:
KD seem to be delibratly not producing enough models to meet the demand to me.

This is actually something that Poots is doing purposefully I believe. He wants KD to remain that chic, boutique miniatures line.

So he dosen't like money?

He likes money, his kickstarter made over 2 million dollars.

That money what raised for production costs, it is not profits [as in your arguement is invalid].

I think what you mean is that that money wasn't ALL profits. If you think Kickstarter products are sold for their productions costs I got some cheap property on Mars that you might be interested in buying.

Which means, of course, that Alfndrate's argument wasn't invalid...

I've not understand what you are going on about.....

 sing your life wrote:

 Alfndrate wrote:

Automatically Appended Next Post:

 sing your life wrote:
KD seem to be delibratly not producing enough models to meet the demand to me.

This is actually something that Poots is doing purposefully I believe. He wants KD to remain that chic, boutique miniatures line.

So he dosen't like money?

Nope, he's a hip chic yuppie hipster type from brooklyn. Making it generally available to the public would be too mainstream.

 sing your life wrote:
I've not understand what you are going on about.....

Kingdom Death took $2M in their Kickstarter

Kingdom Death spent less than $2M in producing/ delivering their Kickstarter goods

Poots made money = Happy Man

richred_uk wrote:

 sing your life wrote:
I've not understand what you are going on about.....

Kingdom Death took $2M in their Kickstarter

Kingdom Death spent less than $2M in producing/ delivering their Kickstarter goods

Poots made money = Happy Man

^^ This mainly.

I apologize for my unclear post, I should have probably tried to use smaller words.

Edited by AgeOfEgos

 sing your life wrote:

richred_uk wrote:

 sing your life wrote:
I've not understand what you are going on about.....

Kingdom Death took $2M in their Kickstarter

Kingdom Death spent less than $2M in producing/ delivering their Kickstarter goods

Poots made money = Happy Man

Then why isn't he trying to make moar money [by allowing people to actually get their miniatures and give him money].

Besides what kind of name is Poops- er I mean Poots?

Poots is his surname, it's like how some people are named Smith, Miller, Obama, etc... And people are getting their miniatures. Cheesecat's issue was already answered as to why the tracking number doesn't go anywhere, and why he should talk to Anna at Kingdom Death.

Also, besides the image of Poots having a small company, he doesn't want this gigantic monster of a company that is going to take the fun out of what he likes to do in the miniatures hobby.

 Alfndrate wrote:

 sing your life wrote:

richred_uk wrote:

 sing your life wrote:
I've not understand what you are going on about.....

Kingdom Death took $2M in their Kickstarter

Kingdom Death spent less than $2M in producing/ delivering their Kickstarter goods

Poots made money = Happy Man

Then why isn't he trying to make moar money [by allowing people to actually get their miniatures and give him money].

Besides what kind of name is Poops- er I mean Poots?

And people are getting their miniatures.

Care to explain why 9/10 of the KD gak I want is unavaliable?

He's also a genius, by limiting supply he can keep the prices and demand high. It's actually really smart, although it has kept me from going after KD stuff because I feel I could never get any of it.

I did purchase a resin Flower Knight, and it was beautiful. But since I couldn't use it for much else and there were no rules for KD at the time, I ended up parting with it.

I don't begrudge him his selling strategy, but even though I'm a fan of resin, the limited availability of his models usually put them out of my reach, and thus eventually out of my interest since they're so hard to attain.

 sing your life wrote:

Alfndrate wrote:And people are getting their miniatures.

Care to explain why 9/10 of the kD I want is unavaliable?

I did, it's called supply and demand. He has low supply and high demand, and people buy up his stock almost as soon as it's available.

As RiTides explains he controls his own market. There are no models out there that are as unique as the Kingdom Death models except for Dark Hammer Miniatures (another boutique miniature company). Poots creates limited numbers of his models that are highly detailed and hand poured. Their creation is highly intensive compared to regular resin casting. As such he can get a better quality product by being more involved with it (whomever his caster is), means that he can charge a premium on the price and he can get away with it too because his models are damn near flawless when they come out. If you've not been able to buy one, then the only thing that anyone can tell you is, "Sorry, better luck next year." It's like people trying to get into the AdeptiCon 40k Team Tournament, sells out in minutes, or pre-ordering the latest game console.

The limited number also ensure that every model looks a crisp and spot on as the 1st pour.

Well, he has successfully cut any demand that I might have had. I am running out and not buying some right now!

*Orders Mantic Elohim instead.*

See? It worked!

The Auld Grump

So coincidentally here is an email from KD that I just received:

Steve,

Please note that I don't work on the weekend, so you won't get much of a response then. As for your package, the e-mail sent out had a bit of a typo as that number is not a tracking number. The only packages that recieve tracking are those shipped Priority.

As for your package, 2 weeks is quite normal. If you haven't received it after 4 then I would begin to worry (but don't yet!).

Hope this puts your mind at ease.

All the best,

Joe P.
Inventory Manager
Joe@Kingdomdeath.com


I'm glad one of them was able to reach out and address my concerns. I just wish it didn't take 5 days to receive the above email. I'm also a little disappointed with the 2-4 week shipping window - I've ordered items from Japan, China, UK and never usually waited more than a week.

GW actually has very fast shipping - I usually receive my order the day after it shipped.

If you had chosen Priority Mail shipping you would have gotten it in about a week, but 3-4 weeks is standard for First Class International from USPS... Kingdom Death can't make the postal service work any faster.

From those that know Poots and have told me how he operates, he is still a small operation. It's just him and Anna. Poots does the castings himself in his basement. All the packaging, mailing, etc, it's just two people. Those batches of 300 are probably a few weeks of casting alone and by the end of that casting stretch, the molds are likely shot. Processing, packing, and shipping probably takes the rest of the month.

And that is all on top of trying to get one of the biggest kickstarters completed and shipped.

We do a lot of international shipping at my job, and the VAST majority of the time, slowdowns with mail exiting the US is down to the receiving country's customs/postal system. Most FCI items make it to the NY International sorting station in days, and considering KD is a NYC-area operation, I sincerely doubt the slow shipping is on their heads.

Edit: I will say though, that charging an extra dollar to put tracking on even FC mail items is an easy step to implement, and seems like a bit of an oversight on their part, particularly considering the volume of these sorts of issues they no doubt run into because of it.

 silent25 wrote:
From those that know Poots and have told me how he operates, he is still a small operation. It's just him and Anna. Poots does the castings himself in his basement. All the packaging, mailing, etc, it's just two people. Those batches of 300 are probably a few weeks of casting alone and by the end of that casting stretch, the molds are likely shot. Processing, packing, and shipping probably takes the rest of the month.

And that is all on top of trying to get one of the biggest kickstarters completed and shipped.

I'm pretty sure it's not Poots who does the casting. Him and Anna run the operation, and Poots has his fingers in pretty much every facet of it, but they have a lot of outside people that make everything come together.

And despite the limited production runs, Poots will bend over backwards to ensure that everything is as high quality as possible. It may be difficult to actually get something from the KD store, but when you do, you can have full confidence that it's about as perfect as it could ever get.