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I've seen a few mentions of Corvus Belli being very helpful when it comes to sending out missing parts. How are folks contacting CB to let them know of their issue? I bought the Shasvasti starter and I only got 2/3 Seed Soldier heads. I left CB a note on their "Contact us" form on the website, but haven't heard anything. Is there another avenue I should be pursuing?

The only time I've ever needed it was with my TAG, which was missing a part. Took them 2 weeks to respond and tell me my request had been actioned and I'd be sent a tracking number. Never saw the tracking number but the part arrived pretty quickly - I'd guess it was express posted given how fast it arrived from when they responded.

I can't say if this is normal for response time or if I just slipped through the cracks and was missed for a while.

This was from contacting them through the 'Contact Us' form on CB's website.

I bought a box of Haramaki last year from a local dealer.
It was missing its heads (all 4 of them).

I used the "contact us" email address.
I outlined what was missing, and supplied the two tag codes and my postal address.

A week later, I had an email response apologising for the inconvenience and a confirmation of missing bits being shipped. A week later, I had those parts (a week from Europe to here is normal for shipping).

Alright, cool. That gives me some idea of what their response time is. Thanks, guys!