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I don't think GW employees are trained to hate dakka, but they have every reason not to steer their customers to it.

Store managers's salary/bonus largely depends on store sales, so much so they will sad face you when you told them they ordered from GW online and have it sent to their store for free pickup. So why would they steer their customers to a forum where
1. There is so much negativity about GW and its expensive products
2. Everyone here is posting where you can get CHEAPER GW models