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 Yodhrin wrote:
"I'm not calling you a liar, I just can't believe that what you're saying is true"

It's totally possible to believe someone is saying is true but not understand how those circumstances could actually arise

Either GW have regionally poor models and it's just all the models in my city (3 GW stores I've checked) are flawed but some other region they are ok... or some people are freakishly lucky... or some people don't think what they have is flawed when another person would think it is flawed.

Basically I'm saying it's one of those things rather than me thinking people are lying

I don't get it. If it's a problem just return it for a new one. No GW store will deny a bad casting return. If you don't like them then I get it. Otherwise it's just a complaint thread.

It *is* just a complaint thread?

I had a Lord of Change, however after leaving him alone in a warm room, he melted and snapped at the foot. He was the only model to do so. The rest of my metal and plastic army was intact.

I got a yarrick that only had one defect I could notice: There was a small bubble in the storm bolter barrel. It was pretty easily filled.

Of course, when compared to the 3 or 4 other finecast models I have that sport massive problems, that doesn't really speak to high quality when the most positive thing you can say is "this guy was almost okay".

My roommate got a jump chaplin that was perfect as far as either of us could tell, but that was the replacement for the one that looked like he went through a meat grinder.

 Sammoth wrote:
I don't get it. If it's a problem just return it for a new one. No GW store will deny a bad casting return. If you don't like them then I get it. Otherwise it's just a complaint thread.

some of us happen to live 1,000 miles, and a $500 round trip, from the nearest GW store...
it takes a month for the mini to get to me, and a month to ship something back...

i have my first Finecast minis coming to me right now for a commission...
ironically, for characters that i own the metal versions of myself, but don't have with me here...
seen as how my customer is not going to want to wait 2 months at a time while i do the Replacement Rumba , i am going to have to hope that i get lucky with the Finecast Roulette, or put in a lot of extra work...

now, i love GW minis, art, and fluff, and defend what i love about the company with no shame...
what i don't love, is having a material that served me just fine since 1985 replaced with a sub-par material, and being told it is the best thing since sliced bread...
i check the shops every time i go back home to L.A., and walk away with nothing, because the material doesn't meet my standard for quality...

the same happened with PP's switch to "plastic"...
i love PP's minis, but have not bought a single one of their restic minis, since it all looks like a mess...
it is sad to see metal going away, but i understand the economics of the situation...

i am only one small customer, and the loss of my money is not a big deal for companies using spincast resin...
i don't complain, i just buy what meets my standard (metal, proper resin, and proper plastic), and carry on painting...

cheers
jah

 Vulcan wrote:
"The way it is now" is that I haven't bought one single thing in Finecast and I never will.

"I've never trusted Klingons, and I never will. I can never forgive them for the death of my boy."

weeble1000 wrote:

 Vulcan wrote:
"The way it is now" is that I haven't bought one single thing in Finecast and I never will.

"I've never trusted Klingons, and I never will. I can never forgive them for the death of my boy."

That's a completely spurious comparison weebs; Kirk eventually moderated his negative opinions of Klingons

 Yodhrin wrote:

weeble1000 wrote:

 Vulcan wrote:
"The way it is now" is that I haven't bought one single thing in Finecast and I never will.

"I've never trusted Klingons, and I never will. I can never forgive them for the death of my boy."

That's a completely spurious comparison weebs; Kirk eventually moderated his negative opinions of Klingons

Ah, darn! You're right. Plenty of folks got killed along the way though.

I would have laughed at this until this morning. I have never had anything but good luck with finecast until I opened up a 3 year olf Empire warpriest to use as the base of my xenos inquisitor. The thing feels like it made of foam rubber.

You can squeeze the model. Do you understand? The model is rubbery, bendable, and sponge like. What an unbelievable pile of garbage. I put it in the freezer all day and it didn't seem to help it any.

 PhillyT wrote:
I would have laughed at this until this morning. I have never had anything but good luck with finecast until I opened up a 3 year olf Empire warpriest to use as the base of my xenos inquisitor. The thing feels like it made of foam rubber.

You can squeeze the model. Do you understand? The model is rubbery, bendable, and sponge like. What an unbelievable pile of garbage. I put it in the freezer all day and it didn't seem to help it any.

That sounds really off.

Was it some kinda recast? or was it direct from gw?

you should of contacted gw about it if it was direct from gw.

 PhillyT wrote:
I would have laughed at this until this morning. I have never had anything but good luck with finecast until I opened up a 3 year olf Empire warpriest to use as the base of my xenos inquisitor. The thing feels like it made of foam rubber.

You can squeeze the model. Do you understand? The model is rubbery, bendable, and sponge like. What an unbelievable pile of garbage. I put it in the freezer all day and it didn't seem to help it any.

GW secretly trying to recreate (and failing) the formula Reaper uses for Bones?

START UP THE RUMOR MILL! WE'RE WORKING OVERTIME TONIGHT!

Bought a figure from a Brit on Ebay, never saw them in the US, the Blood Angle Captain that was pictured on the first ever 40K boxed set, well he has a bubble nose... meaning no nose. So being the non-model master that I am... Attempting to fix it as I type. No bueno...

I've never had the issues with finecast that some people seem to have. They've all been good casts with no bubbles. The only problem I have is the metric ton of flash, usually in detailed areas where it's nearly impossible to remove all the flash without removing detail. I also have to remember not to leave my case in the hot car. I usually go start the car and blast the AC, then go back inside to get the case. When I get to GW it goes straight inside and stays there until I leave. Luckily I live 1/4 mile from GW so I drop the case off at home before I do anything else. I left it in the car once with my finecast TDA rune priest inside. After a day in the sun in Alabama in the middle of July his force axe looked like a banana :(

I was talking with the temp at my local GW today and mentioned I'd love to paint some of those old Lord of the Rings heroes but most are fincast now.

He tried giving me a whole speech about how it was better than metal.

That didn't end well.

 Sammoth wrote:
I don't get it. If it's a problem just return it for a new one. No GW store will deny a bad casting return. If you don't like them then I get it. Otherwise it's just a complaint thread.

Well, it is basically just a complaint thread But yeah, it is a problem when it happens almost every friggin time especially if you didn't buy it from an actual GW store. Between me purchasing my Lord Commissar and getting my replacement (which was also flawed) took about a month. I find that rather unacceptable for something that cost $26AUD for a single infantry sized model.

 Desubot wrote:

 PhillyT wrote:
I would have laughed at this until this morning. I have never had anything but good luck with finecast until I opened up a 3 year olf Empire warpriest to use as the base of my xenos inquisitor. The thing feels like it made of foam rubber.

You can squeeze the model. Do you understand? The model is rubbery, bendable, and sponge like. What an unbelievable pile of garbage. I put it in the freezer all day and it didn't seem to help it any.

That sounds really off.

Was it some kinda recast? or was it direct from gw?

you should of contacted gw about it if it was direct from gw.

He said it was three years old. As in when Finecast first was likely being done. I recently got gifted a set of Blood Knights that were likely just as old and one of the horses has the same issue.

It also did not have a proper second side to the horse, which was more problematic...
Games Workshop sent me an entirely new boxed set of Blood Knights.
A second box of Blood Knights because one Blood Knight's horse was off...

 Kanluwen wrote:
A second box of Blood Knights because one Blood Knight's horse was off...

Which shows the junk is so cheap and crappy they'd rather give you a complete new set than waste their time casting a single new horse

If there's one good thing come out of finecast it's that the community at large now has greater experience with their customer service... I don't consider this a good thing in the grand scheme of things

 Kanluwen wrote:

 Desubot wrote:

 PhillyT wrote:
I would have laughed at this until this morning. I have never had anything but good luck with finecast until I opened up a 3 year olf Empire warpriest to use as the base of my xenos inquisitor. The thing feels like it made of foam rubber.

You can squeeze the model. Do you understand? The model is rubbery, bendable, and sponge like. What an unbelievable pile of garbage. I put it in the freezer all day and it didn't seem to help it any.

That sounds really off.

Was it some kinda recast? or was it direct from gw?

you should of contacted gw about it if it was direct from gw.

He said it was three years old. As in when Finecast first was likely being done. I recently got gifted a set of Blood Knights that were likely just as old and one of the horses has the same issue.

It also did not have a proper second side to the horse, which was more problematic...
Games Workshop sent me an entirely new boxed set of Blood Knights.
A second box of Blood Knights because one Blood Knight's horse was off...

Given they don't have a parts service anymore that's probably cheaper for them. The resin itself for that kit would cost what, $1? And casting only a single piece of the set is probably a hell of a lot harder than writing off one of the boxes gathering dust on a shelf.

 Jackal wrote:
GW really didnt think it through.

Sure they did. They thought about all the money they'd bring in switching to a cheaper material and being able to bump the price as well. They also thought about firing the guy who suggested it was a bad material.

You thought they would think about the end consumer product? Pffft, that's not what their business is about.

I think the thing is that not only are a lot of people done with finecast but GW are as well. My local GW is phasing it out and has barely any finecast stock in store. Also what was the last GW finecast release?

It is a terrible material and is a terribly failed experiment in money making from the company. I, for one, welcome the materials demise.

 -Loki- wrote:
They thought about all the money they'd bring in switching to a cheaper material and being able to bump the price as well.

The sad thing is they probably could have made more money with finecast. Their target market is primarily younger kids who don't care about miscasts because they're going to rip the parts off the sprue, glue everything together in something vaguely resembling the right arrangement with giant puddles of glue, and maybe if they're feeling very ambitious cover the whole mess in a nice thick layer of some random color of paint. And then they're going to throw it into a shoebox full of other models, so all the delicate bits that weren't miscast are going to break off anyway. And they're not going to care about it one bit because it's just another toy that will probably be forgotten within a month. So in that context finecast looks like a reasonable business decision. Sure, it makes some of the older customers unhappy and costs some money in replacements, but it makes up for it by milking the cash cow more efficiently.

 Desubot wrote:

 PhillyT wrote:
I would have laughed at this until this morning. I have never had anything but good luck with finecast until I opened up a 3 year olf Empire warpriest to use as the base of my xenos inquisitor. The thing feels like it made of foam rubber.

You can squeeze the model. Do you understand? The model is rubbery, bendable, and sponge like. What an unbelievable pile of garbage. I put it in the freezer all day and it didn't seem to help it any.

That sounds really off.

Was it some kinda recast? or was it direct from gw?

you should of contacted gw about it if it was direct from gw.

It was still in the box! I have had it for three years. Cut it open and just bizarre. I have had ten or so fine cast models and they were fine. This was like nothing I have ever seen. Like rubber. I started the conversion last night but I don't know if I'll finish it. What will the paint do if it deforms?

 jonolikespie wrote:
I was talking with the temp at my local GW today and mentioned I'd love to paint some of those old Lord of the Rings heroes but most are fincast now.

He tried giving me a whole speech about how it was better than metal.

That didn't end well.

How didn't it end well? When ever I get into these conversations the GW employees always end up getting upset, when I say some of their products are crap and how they rip off their customers, and then even call up on their "lies" they spew out so they can sell product.

Example, I say GW has said, and Yes when a Red shirt says something, they speak on GW behalf, that when things are not metal anymore and go to plastic (or fine cast in this case) products would become cheaper. When that didn't happen they had no response or excuse for it. Then they make an excuse for something else to "deflect" or change the subject. I am curious what happened in your case.

Not sure if this has been said already, though I dont think gw do the "no problem, here's a replacement" without you returning the faulty one to them first. They asked me to do this with my incubi.

 kitch102 wrote:
Not sure if this has been said already, though I dont think gw do the "no problem, here's a replacement" without you returning the faulty one to them first. They asked me to do this with my incubi.

All depends. I had a small issue with my Venomthrope. I was missing the small tail or it was badly miscast I just thought it was flash. I didn't complain, I didn't ask for anything. I called Customer Service to let them know that there was a problem and might want to look at it just in case it was on a bigger scale. I said it doesn't effect me because the tails were so tiny, I didn't care. Just wanted to say if it happened on such a minor thing, it could have happened on a major thing.

GW sent me a new Venomthrope so the fins can be replace or have a complete mini. I didn't ask for a replacement and they replaced it without proof. When I had issues with my Tyranid Codex Limited edition, I showed them proof with pictures and emailed them and they replaced it. So sometimes they ask for proof, other times they don't depending on what is being talked about I guess.

Thing is, no matter HOW BAD Finecase is, GW puts their money where their mouth is. They will replace it until you are satisfied. Yes it sucks when it takes time to get the replacements, but at least GW does it, at their own cost. In the end you usually end up with 2 (maybe more) miniatures for the price of one you bought.

Davor wrote:
How didn't it end well? When ever I get into these conversations the GW employees always end up getting upset, when I say some of their products are crap and how they rip off their customers, and then even call up on their "lies" they spew out so they can sell product.

Example, I say GW has said, and Yes when a Red shirt says something, they speak on GW behalf, that when things are not metal anymore and go to plastic (or fine cast in this case) products would become cheaper. When that didn't happen they had no response or excuse for it. Then they make an excuse for something else to "deflect" or change the subject. I am curious what happened in your case.

I challenged every argument he tried to make basically, and in a crowded store he wouldn't want any of that overheard.

He tried saying it was good because assembling the old coldron of blood was awful. I agreed that that model should have been made plastic long ago. Doesn't help finecast though.

He said he only had one bad one and returned it no problem. I countered that I only had one good enough to paint and it later bent at room temperature.

He said that's easy to fix. I countered that no one who considers themselves a painter is going to be happy with dipping a finished model in hot water to fix it.

As soon as he had my money I felt very much like I was being rushed out of the store and the conversion ended right there.

I actually like the regular guy we have there, he doesn't question why I ask if he knows if x lord of the rings character is still metal and has told me if I order to the store, open the box and get something finecast he's happy to replace it there and then. That redshirt understands people have opinions of things and doesn't state his own as if it somehow overrides yours any time someone says they are not a fan of the most recent release, which seems to be GW salesmanship 101 from all the other redshirts I've met.

Davor wrote:

 kitch102 wrote:

Thing is, no matter HOW BAD Finecase is, GW puts their money where their mouth is. They will replace it until you are satisfied. Yes it sucks when it takes time to get the replacements, but at least GW does it, at their own cost. In the end you usually end up with 2 (maybe more) miniatures for the price of one you bought.

Of course they replace it, it is the law they don't really have a choose.

They are phasing it out at least.

Davor wrote:
Thing is, no matter HOW BAD Finecase is, GW puts their money where their mouth is. They will replace it until you are satisfied. Yes it sucks when it takes time to get the replacements, but at least GW does it, at their own cost. In the end you usually end up with 2 (maybe more) miniatures for the price of one you bought.

Any company ever has to do this. They do it with varying levels of proof required and ususally require a return of the faulty product (this tends to be done so companies can investigate how the fault occurred), but it is illegal for a company to refuse to relace a faulty product.

While I admire GW's speedy turnaround and not asking for proof of fault or return very often, the simple fact is you are praising them for simply not breaking the law.