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Hey guys I myself have had a very bad experience with BTP. While I only got a hive tyrant painted, I paid $250 or so to have it painted and converted. The conversion budget was $120. For this budget all they did was bend the tail back and drill a hole in the model. I had originally sent them reference photos of a hive tyrant swooping in to get his prey, the wings were converted, the legs and the tail as well. In this case, all they did was the tail, and one leg the cut and fixed quite horribly. They had actually originally just sent me a pic of the model with the hole drilled for basing and the tail was just stock asking if it was ok to move to painting. I called them up and asked was $120 really worth them drilling one hole?Now painting wise I only paid for lvl 5 and it was ok, it is just the conversion that really got me. When I brought this up to Shawn he was not helpful at all, he kept saying it up to you what you want, I asked for a partial refund and he said if that is what you want, in the end I just counted my loss. Please see the attached video for reference. Let me know if you have any other questions.

https://www.youtube.com/watch?v=0qo2ZhyZl3k