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Hello,

I'm in the middle of expanding my Tau army with a few things and I came across this problem...
I can't seem to fit the engines onto the hull of the Piranha, I swear there were no other ways to attach the panels on the sides... Anyone seen this problem before?

I've had the same problem with my hammerhead I made at Christmas. The hull was being awkward. I would say either reshape the hull to fit the engines or contact customer service.

It's suppose to be there to angle the wings, though a poor fit and easily broken off, I pinned mine. the interior bottom can be painted then slot it in. I also magnetize the chin bit so the turret can be taken out to switch the weapon option.

But did I do something wrong then? I can't even get the engine into the slot

You did it wrong. That circled bit that sticks out is not supposed to stick out, the side of the model is supposed to be a single flat surface from front to back. If you look carefully in the left picture you can see how the corner of the part bends outward instead of being straight. This would have been a pretty easy thing to fix before assembling the model if you'd test-fitted everything, but now that it's all glued together it's going to be hard to get it apart without damaging anything. At least the engine pod should cover up some of the damage.


Automatically Appended Next Post:

 Da Stormlord wrote:
I would say either reshape the hull to fit the engines or contact customer service.

No, do not contact customer service. This is an assembly error that is entirely the OP's fault, not something GW should replace.

 Peregrine wrote:
You did it wrong. That circled bit that sticks out is not supposed to stick out, the side of the model is supposed to be a single flat surface from front to back. If you look carefully in the left picture you can see how the corner of the part bends outward instead of being straight. This would have been a pretty easy thing to fix before assembling the model if you'd test-fitted everything, but now that it's all glued together it's going to be hard to get it apart without damaging anything. At least the engine pod should cover up some of the damage.


Automatically Appended Next Post:

 Da Stormlord wrote:
I would say either reshape the hull to fit the engines or contact customer service.

No, do not contact customer service. This is an assembly error that is entirely the OP's fault, not something GW should replace.

OP, I'd highly recommend you ignore Peregrine here, who seems for some reason to take personal offense at a simple mistake.

If you can fix it easily, go for it. If not, feel free to contact GW support and just tell them the truth about what happened. They are generally very awesome and glad to help out. If you happen to have a GW store in your area they'll help you as well.

You should be able to fix that, just file it down till you can fit the engine assembly on. It will cover up most of the damage. Can use this as on opportunity to work on your conversion skills and modify it to make it fit. Could add a piece of sprue to push it out and give you a level surface to attach the engine to as one option.

Something I always do, test fit everything before gluing, since most of the instructions for GW are not the best at showing you how it is supposed to look when done. I know sometimes it can be a pain to do, but usually worth it in the end when you get a nice looking model.

You can contact customer service, worst they say is no they won't replace it. I had them replace missing pieces from a kit I bought on eBay that was many years oop, and they didn't say anything to me that they wouldn't help me out because it wasn't made anymore.

themadlbb wrote:
OP, I'd highly recommend you ignore Peregrine here, who seems for some reason to take personal offense at a simple mistake.

Yeah, just ignore the fact that I gave the correct answer because you think it's "personal offense".

(And no, I didn't "take offense" at it being a mistake, I just stated that it was a mistake, explained how it happened, and that it's probably not easy to fix cleanly. The only moral judgement was of someone else's idea that the OP try to get a free replacement model.)

If not, feel free to contact GW support and just tell them the truth about what happened. They are generally very awesome and glad to help out. If you happen to have a GW store in your area they'll help you as well.

Why should GW be expected to provide a replacement for something the customer damaged? This isn't a defective product, and asking for a replacement is abusing GW's generous customer service policies. If you screw up your own model you should do the right thing and accept responsibility for the mistake.

 Peregrine wrote:

themadlbb wrote:
OP, I'd highly recommend you ignore Peregrine here, who seems for some reason to take personal offense at a simple mistake.

Yeah, just ignore the fact that I gave the correct answer because you think it's "personal offense".

(And no, I didn't "take offense" at it being a mistake, I just stated that it was a mistake, explained how it happened, and that it's probably not easy to fix cleanly. The only moral judgement was of someone else's idea that the OP try to get a free replacement model.)

If not, feel free to contact GW support and just tell them the truth about what happened. They are generally very awesome and glad to help out. If you happen to have a GW store in your area they'll help you as well.

Why should GW be expected to provide a replacement for something the customer damaged? This isn't a defective product, and asking for a replacement is abusing GW's generous customer service policies. If you screw up your own model you should do the right thing and accept responsibility for the mistake.

Nah, it's still fine to contact customer service if you mess it up yourself. Only issue would be if you were trying to game the system or lie and say that it was defective when it was your own error.

Trust me when I say that they are generally happy to help. Customer support is something that GW takes pride in and is one of the best things about them as a company. So I'll just reiterate that while Peregrine is correct that this is user error, he is giving you bad advice by saying not to contact GW support (if you can't easily fix it yourself, that is!).

I agree that you should call customer service. Don't expect a replacement but it won't hurt if you explain exactly how it happened.

I contacted GW before making this thread asking about this part, I told them what happened and attached the same photoes. I asked them if it was supposed to be like this or if I had done something wrong, I explained to them that I had lined everything up, dry fitted it and admitted that the instruction manual for the Tau Piranha is out of date compared to the new model kits coming out.

A very nice lady then replied a few hours later and asked me the standard questions, first she told me I had to attach the engine the other way around. When I told her I had tried everything she ordered up a kit to her desk and passed the email around to some other employees.

My problem is very easy to fix, simply cut the part sticking out of. I just wanted to see if anyone else had this problem as I saw no other way of attaching the panel to the side, if I had stuck it further in (It was all the way in btw (This is starting to sound kinda perverted at this point) like one person on this thread mentioned the rest of the panel side would have been out of place and it simply was not possible.

Thank you all for responding, I'll just wait to see what GW.

Edit: And I don't expect a new kit, never had and never will.

Like I said, there is no mistake in the kit instruction, it was never meant to fit all the way in, it's just that if you only use super glue it can break off.

My suggestion is to pin it at your red circle area to the wing. The wings suppose to look angle in a little.