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I'll share a wee anecdote if I may as to why GW still has folk who think of them in a positive way rather than seeing all they do in a negative light. Their customer service. recently had a few problems with that purity spray stuff. It ballsed up the the metallics on a skyweaver a few months back and then totally frosted a squad of the chosen I'd just spent 50 odd hours on.
I emailed GW vs and explained. All I had in 'evidence' of the whole balls up was a single photo of one fig. Was so gutted I didn't photo the rest. No receipts. No proof of purchase. Plus I live in Korea so I haven't bought online or from a GW shop. They are replacing everything. 2 emails it took. For all the incessant whining I see about GW, I have to out that up against,imho, the best sculpts for the aesthetic and fantasy universe that I want and a seriously excellent customer service that is there when/if there is a problem. That's the frost time I've have to contact customer service since I started back into then 80's. Anyway that's my 2 shekels.