Switch Theme:

Slow service from online stores  [RSS] Share on facebook Share on Twitter Submit to Reddit
»
Author Message
Advert


Forum adverts like this one are shown to any user who is not logged in. Join us by filling out a tiny 3 field form and you will get your own, free, dakka user account which gives a good range of benefits to you:
  • No adverts like this in the forums anymore.
  • Times and dates in your local timezone.
  • Full tracking of what you have read so you can skip to your first unread post, easily see what has changed since you last logged in, and easily see what is new at a glance.
  • Email notifications for threads you want to watch closely.
  • Being a part of the oldest wargaming community on the net.
If you are already a member then feel free to login now.




Made in us
[DCM]
Pig Thief





Everett, WA

I placed some orders recently with both Docs_Games_Store and Frontline Gaming. Both are known for (or at least were known for) being fairly easy on the wallet but not the fastest in the world in terms of order fulfillment. While Frontline has sent me some of the stuff I've ordered, Docs has not. In fact, I've yet to get a reply from Docs to any of my emails.

Has anyone on Dakka delt with these guys before? How often do orders fall through the cracks and is there any reliable way to contact them and get a response (looking at you, Docs)?


Reading's for morons who can't understand pictures.

 
   
Made in gb
Androgynous Daemon Prince of Slaanesh





Devon, UK

Scrolling down a little is your friend...

https://www.dakkadakka.com/dakkaforum/posts/list/726760.page

We find comfort among those who agree with us - growth among those who don't. - Frank Howard Clark

The wise man doubts often, and changes his mind; the fool is obstinate, and doubts not; he knows all things but his own ignorance.

The correct statement of individual rights is that everyone has the right to an opinion, but crucially, that opinion can be roundly ignored and even made fun of, particularly if it is demonstrably nonsense!” Professor Brian Cox

Ask me about
Barnstaple Slayers Club 
   
Made in us
[DCM]
Pig Thief





Everett, WA

Hm. I missed the thread about Docs. However, looking through that it seems their advice is to just open disputes. I can certainly do that however, I'm more interested in getting what I paid for as I can't get it at that price any more. Also, my issue isn't limited to just Docs. :(

Edit. Well, I went ahead and opened a dispute on PayPal with Docs. We'll see what happens with that. That still leaves Frontline.

This message was edited 2 times. Last update was at 2017/06/08 19:41:58


Reading's for morons who can't understand pictures.

 
   
Made in gb
Fixture of Dakka




UK

it may well be that they can't get (the retailers version of) that price any more either,

hence slow service as they sell other stuff to accumulate the extra money to pay the new higher prices

(and while it might seem they should be able to pay the probably small amount extra for your stuff if they've had problems with something like a GW product launch and have had 100s of orders effected that adds up fast especially for somewhere running on really small margins)

I'd give them up until just before your paypal (?) protection runs out then give up and make a claim

as beyond that point you're easier to ignore and if they've got real business problems there will be other customers who are within the claim period they'll end up sorting out before you simply to keep their business running

 
   
Made in us
Executing Exarch






I had one good result from Doc's, and one bad. The bad one was resolved, but it took over a month and repeated emails (admittedly Dan replied, albeit slowly). With the change in their pricing structure I won't go back to them in the future.

 
   
Made in us
[DCM]
Pig Thief





Everett, WA

 OrlandotheTechnicoloured wrote:
it may well be that they can't get (the retailers version of) that price any more either,

GW's new discount policy went into effect after I placed my order and wouldn't affect Docs wholesale price anyway.


Reading's for morons who can't understand pictures.

 
   
 
Forum Index » Dakka Discussions
Go to: