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Made in us
Honored Helliarch on Hypex





Back in GA

Not sure where else to put this so move it if necessary. I placed an order over a month ago with Fallout for some masking and some LED parts. I never received an order confirmation from them but did receive my PayPal receipt. I contacted Ron on the 9th of December and he told me it would be one or two days. Here we are end of month and I still have not received anything nor are they responding to emails. I can understand the holiday season putting smaller businesses behind but several weeks to receive something that is standard from them with no response has me a little worried. Anyone else have better luck with these guys? Of note I did not order any special masks that require 6 weeks.

I do what the voices in my wifes head say...
 
   
Made in de
Regular Dakkanaut




Hamburg

Not sure whether this actually helps you but I did take part in their kickstarter campaign in 2015. Received everything as promised. So from my point of view they were/are legit and already around for quite some time... but I don't have any experience with their shop.

I would recommend to get in touch with them once again in the new year...

But sorry to hear about your problem.

My Element Games referal code: SVE5335 
   
Made in us
Nasty Nob





Denver, Colorado

I bought some of their airbrush stencils, came in without issue and worked great. I'd keep trying to get a hold of them.

"Hope is the first step on the road to disappointment." Words to live by. 
   
Made in us
Honored Helliarch on Hypex





Back in GA

Thanks yall. Guess I will keep trying.

I do what the voices in my wifes head say...
 
   
Made in gb
Longtime Dakkanaut




UK

Keep trying, but if your paypal dispute window is close to expiring then file a dispute if you don't hear anything back. It's understandable to have some communication loss over the Christmas period, but a whole month without any notification is worrying.

You can always make it clear in the dispute with them that you will re-order after claiming. It might still cost them from paypal for being in dispute, but at the very least it gives you a chance to ensure you've got that option open again.


Note I seem to recall someone somewhere sayingthat PP were giving 2 months dispute time now, but I've not had to file any disputes so am not best aware of the current practice so check up on that before taking any action.
Also do contact and mention in email to them before you file a dispute (several days before). Give them fair warning what your intentions are even if its just to file and get your money back and then re-order so that you have a fresh dispute window.

A Blog in Miniature - now featuring reviews of many new Black Library books (latest Novellas) 
   
Made in us
Dakka Veteran





I've ordered from him several times no issues. I know there's been some delays with him moving but I though that was done months ago.

If you have a Facebook account try messaging him there, he keeps his page up to date and posts a few times a month.
   
Made in gb
Fighter Ace




England

I place an order in September for some decals, Ron stopped responding to me start of December and I've had to raise a paypal dispute. Such a shame as I really want those decals, and I had made an order a year or two back which was fulfilled without issue.

it's the quiet ones you have to look out for. Their the ones that change the world, the loud ones just take the credit for it. 
   
Made in us
[DCM]
Last Remaining Whole C'Tan






Pleasant Valley, Iowa

I've ordered from Fallout a few times before without issue and thought they were legit.

I ordered some custom decals on November 3rd. I haven't heard a word since November 7th or so (and we left it with an open technical question about the art). These have a few weeks lead time so I waited a while, but no response when I checked in on Dec 5th or so. I emailed twice more, no response since November 7th (and again, it wasn't clear he was working on it since then, or else I would have been happy to wait).

I opened up a chargeback with my credit card a few days ago since I was coming up on the 60 day window.

I found a different vendor for custom waterslide decals and sent them the work, I'll post here how that came out as an alternative once they're in hand. It's not Fighting Piranha, someone else.

Sad to see a thread here for this. I was planning to start one myself in a few days; but was hoping it wouldn't come that. I'm always hesitant to post for small proprietors like that since this site gets a lot of traffic and it's a pretty small community. Still, once they stop responding to emails, you have little choice.

This message was edited 5 times. Last update was at 2018/12/30 12:44:31


 
   
Made in us
Sergeant First Class



Dulles, VA

They are "legit", but their logistics and organization leaves a lot to be desired. My last custom order took six months of dozens of unresponded to emails to get.

I found that reaching out to them via Facebook Messenger worked better than email.
   
Made in us
Fresh-Faced New User




I placed an order on December 8th for a single custom transfer sheet, and the last email i have from Ron was on the 14th. I've sent a few emails since then but it's been radio silence. Debating on asking for a refund as well.

I understand that it takes a while, and I'm willing to wait, to make the custom stencils and transfer sheets - but it only takes 5 minutes to reply to an email even just to say that you're still alive.
   
Made in gb
Fighter Ace




England

My PayPal dispute has lead to a shipping notification this morning, including tracking number. Fingers crossed I'll now get the goods. But three months to print and ship a couple of decal sheets seems excessive.

it's the quiet ones you have to look out for. Their the ones that change the world, the loud ones just take the credit for it. 
   
Made in gb
Fighter Ace




England

Well the USPS tracking number still shows no information, and today paypal have notified me that they are issuing a refund as Fallout hobbies have failed to respond to the dispute.

Such a pain, now to try to find somebody else to make the decals for me.

it's the quiet ones you have to look out for. Their the ones that change the world, the loud ones just take the credit for it. 
   
Made in us
Fixture of Dakka





This Is Where the Fish Lives

On November 30, I ordered a sheet of Raptors decals to supplement my dwindling supply from the old FW sheet.

I saw this thread about a week and a half ago and I was getting ready to raise a PayPal dispute and then they showed up last week. Even better, they sent me two sets of sheets (so four decal sheets) instead of just the one I ordered, free of charge!

 d-usa wrote:
"When the Internet sends its people, they're not sending their best. They're not sending you. They're not sending you. They're sending posters that have lots of problems, and they're bringing those problems with us. They're bringing strawmen. They're bringing spam. They're trolls. And some, I assume, are good people."
 
   
Made in us
Privateer





The Land of Big, Stompy Robots

I ordered a couple sets of their clear resin LED covers, against the better judgment of this thread. We'll see how it goes.

New Career Time? 
   
Made in us
Blood-Drenched Death Company Marine






I ordered the hammerhead conversion kit on Black Friday. I asked about the order on Jan 15th, and received a prompt response that it would be in the mail that day. All they have done is make the label.

My guess is they are having money issues and can't meet their obligations. And are taking new orders to weather the storm, but still can't do anything but flail about. Regardless of weather I receive my kit, I won't be ordering from them again.

“You know, the very powerful and the very stupid have one thing in common, They don’t alter their views to fit the facts. They alter the facts to fit their views.” -- The Doctor 
   
Made in us
[DCM]
Last Remaining Whole C'Tan






Pleasant Valley, Iowa

Capital One refunded my money and closed my chargeback as successful.

This message was edited 1 time. Last update was at 2019/01/25 03:22:59


 
   
Made in gb
Blood-Raging Khorne Berserker




Southampton, UK

Don't know how long it's been going on for, but looks like the main guy who runs the business is unwell:

https://www.facebook.com/503557883129352/posts/1225394507612349/?app=fbl
   
Made in us
Regular Dakkanaut




I ordered from them a while ago and got everything promptly. Good quality.

The only negative I would give is the vinyl stencils are more like "paper" than vinyl. There is some give in them but they are more paper like than the stretchy vinyl I've handled elsewhere.

This means they are fairly delicate. This limits the number of uses of the stencils before they are damaged and torn.

If there is anything I would change would be to go to a thicker real flexible vinyl stencil that has a longer life and more stretch.

Would I order again? Not finding anything like them elsewhere, yes. But I consider them an expensive consumable.

Consummate 8th Edition Hater.  
   
Made in gb
Androgynous Daemon Prince of Slaanesh





Devon, UK

Crispy78 wrote:
Don't know how long it's been going on for, but looks like the main guy who runs the business is unwell:

https://www.facebook.com/503557883129352/posts/1225394507612349/?app=fbl


Eh, kidney stones are no joke, but equally they're not likely to keep someone out of action for over a month (time frame since the thread was opened) either.

Certainly if they can update that to social media then they were in a position to make a bigger (and more prompt) announcement too if it has had complications making it more long term.


Automatically Appended Next Post:
Ah, but scrolling down a little, it appears that there's a new hire, suggesting that things had got too much for one pair of hands. People are expensive, so it looks like this situation is hopefully just a company that's got too busy to cope and things have got a bit screwy.

This message was edited 1 time. Last update was at 2019/02/03 01:19:28


We find comfort among those who agree with us - growth among those who don't. - Frank Howard Clark

The wise man doubts often, and changes his mind; the fool is obstinate, and doubts not; he knows all things but his own ignorance.

The correct statement of individual rights is that everyone has the right to an opinion, but crucially, that opinion can be roundly ignored and even made fun of, particularly if it is demonstrably nonsense!” Professor Brian Cox

Ask me about
Barnstaple Slayers Club 
   
Made in us
[DCM]
Last Remaining Whole C'Tan






Pleasant Valley, Iowa

I saw plenty of promotional updates and such go out in the 2 months between when I placed the order on Nov 3rd and when I did a chargeback on Dec 30th. Weird that he could find the time to do that but not answer multiple emails. People will be happy to wait if you explain you're having a problem, but pure radio silence really irritates them.

Anyway I do hope it gets back on track because he does have stuff not easily found elsewhere. I had done multiple orders with them previously without a problem.

This message was edited 2 times. Last update was at 2019/02/03 13:43:28


 
   
Made in us
Privateer





The Land of Big, Stompy Robots

Quick update, my order of LED covers arrived yesterday, so a little short of a month from order to delivery.

I ordered two types of the covers and they included a decent smattering of a third type as well, so kudos to them for that!

New Career Time? 
   
 
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