So recently I've attempted to order some minis from Wayland Games, and at every step they've been obstructing my order.
First my order was held up because I had unwittingly bought an item that was only "available to order" instead of "in stock", which could mean waiting for several months while Wayland arranges a new batch of said item (and I don't have that time for this project), and my first few attempts to contact customer support were either totally ignored (via support tickets), or diverted and fobbed-off (via phone).
When I finally got someone to actually take a look at my order, everything seemed to be working. The extraneous item was removed and refunded, and shortly thereafter the order was dispatched.
After a few days of waiting, I checked the order tracking to see whether it was on its way, and my order had been delivered to a Yodel depot that I am unable to travel to, and that is in another country from the one I am currently in. Said depot was refusing to deliver the package to my addresses (I have people in the area I can use as proxies), and required that I visit in person with photo ID.
I have now sent an email to their Customer Support requesting that they send it to my delivery address (as is recorded on my order record on their site), but I am rather fed up with this nonsense.
Had anyone else had similar experiences with Wayland Games, and if so, why do they do this?