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The mats look very different under different lighting. All I can tell you is that the mats in our warehouse are the color you received and the designer confirmed that they are correct.

That is dancing around the fact they look totally different than the website photos which were used to advertise the product.


I would open a credit card or paypal dispute for the shipping. That looks wildly different than what is advertised.

catbarf wrote:Requesting destruction of a faulty product when replacing it is something I've run across before, though mostly in electronics and collectibles. It's both to ensure that the product is actually defective, and to ensure that a defective product doesn't wind up on the secondary market.

Yes, same. I've had to cut the cords off stuff and post photos to get a replacement - it keeps me from having to ship them something broken, them from having to deal with something broken, as well as from me potentially reselling something that actually was OK. So I also don't think cutting off a section was a particularly weird request.


As a side note - I recently got my first mat from Urbanmatz? It was a little spendy, but it was absolutely beautiful and came incredible fast. I really like the mat I got.

slyphic wrote:
Final followup on the Table War blue mat. Two weeks ago, I found an eBay auction for one of the mats, and the guy selling it's pics looked normal, and it was going for $30 all told, so I bought it.

It arrived last night.

https://i.imgur.com/C8DXL4l.jpg

It's not the lighting, Table War were just lying to me.

Ooooof. They should have just sold the cyan ones at a discount. Now they just look dishonest - I'd sure be hesitant to ever order anything from them after this debacle.


Open a credit card dispute for the shipping that you had to eat. There is no reason they should have given you any less than a full refund.