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Yeah, my second order is going to basically be more scenery. I'll just be waiting for warpath to get my plastic fix. I was going to go pretty heavy on the FF if they went plastic. No worries about it not happening. I'm just not interesting in most of the models that aren't exclusives because I can get most of the normal stuff for around the same cost from retailers (outside of the BOGO Bundles).

NTRabbit wrote:

 agnosto wrote:
[
They announced the change to restic at the same time they released survey 2. Interesting how the survey doesn't have a "give me my money back" option next to the Asterians and ForgeGuard.

You mean aside from the "we will give you a full refund" announcement with it?

I haven't been here all that long, but the people were right, Dakka

So, what is their stated process for getting this refund, and how has that process been working?

As noted, it is not an option on the survey.

NTRabbit wrote:
You mean aside from the "we will give you a full refund" announcement with it?

I haven't been here all that long, but the people were right, Dakka

My point exactly. How do you go about getting a refund? Did they detail how you do that? You email them I guess and that email sits in a box until you get a generated message about your LOKA order....the LOKA order that you never made. Did you read my post about the backer who actually had the gall to request a refund and spent months trying to get it? I see your and raise you a for your fantastic reading skills.

 Polonius wrote:

I'm happy with Deadzone, I'm just surprised they didn't more actively go after the gangfighting die hards. It's not that they shouldn't; make a world, they just should have broadened the appeal a bit. My two cents.

Crossover decks for the DBX teams could work for people interested in that as add ons/stretch goals for DBX. If Thornton has the time to write the rules that is, given he's apparently busy working on the final Mars Attacks! rules, DBX itself and then the big KoW 2 update, but I don't think it was really relevant enough to be a part of the original Deadzone project itself.


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 agnosto wrote:

NTRabbit wrote:
You mean aside from the "we will give you a full refund" announcement with it?

I haven't been here all that long, but the people were right, Dakka

My point exactly. How do you go about getting a refund? Did they detail how you do that? You email them I guess and that email sits in a box until you get a generated message about your LOKA order....the LOKA order that you never made. Did you read my post about the backer who actually had the gall to request a refund and spent months trying to get it? I see you and raise you a for your fantastic reading skills.

I recall reading someone who complained very loudly and publicly that they demanded a refund for shoddy Dreadball merchandise, then strangely stopped replying when people asked for proof of his accusations, if that's what you're referring to?

NTRabbit wrote:

I haven't been here all that long, but the people were right, Dakka

Whoa there turbo - you might want to cool your jets a bit!

There is no "DAKKA" - just a bunch of people with a bunch of opinions.

 Alpharius wrote:

NTRabbit wrote:

I haven't been here all that long, but the people were right, Dakka

Whoa there turbo - you might want to cool your jets a bit!

There is no "DAKKA" - just a bunch of people with a bunch of opinions.

Actually, the secret is to realise that Dakka is a hobby site - where for 90% of the users, their first hobby is actually to moan and whine incessantly about everything that crosses their vision for little particular reason.

After that, some of them play wargames!

The other 10% actually play games and paint cool stuff first and foremost.

 Hulksmash wrote:
Yeah, my second order is going to basically be more scenery. I'll just be waiting for warpath to get my plastic fix. I was going to go pretty heavy on the FF if they went plastic. No worries about it not happening. I'm just not interesting in most of the models that aren't exclusives because I can get most of the normal stuff for around the same cost from retailers (outside of the BOGO Bundles).

Isn't the FF unit that may or may not be in hard plastic some really expensive uber guys in Warpath? Maybe they should just redo the normal FF and have all their weapon options in plastic (missile launchers and whatnot)

NTRabbit wrote:

I recall reading someone who complained very loudly and publicly that they demanded a refund for shoddy Dreadball merchandise, then strangely stopped replying when people asked for proof of his accusations, if that's what you're referring to?

Nope. In DeadZone there was a backer who Mantic informed that they would not be able to get his merchandise to him, something about his residing in Italy being an issue and then he tried for 2 months to get a refund before referring the matter to his credit card company. Mantic staff gave him the run-around the entire time.

I will be going in very lightly on this. Possibly just getting the peace keepers.

Was there not supposed to be a way to purchase individual faction models this time around?

Would have been nice if there was, but there isn't... was hoping to get some more Kraaw, but don't want another TKZero, Zees etc.

Do the peace keepers go on 40mm bases for Dead Zone?

 CptJake wrote:
Do the peace keepers go on 40mm bases for Dead Zone?

Judging by the Peacekeeper captain, yes.


Automatically Appended Next Post:

 scarletsquig wrote:
Would have been nice if there was, but there isn't... was hoping to get some more Kraaw, but don't want another TKZero, Zees etc.

I think this comes down to the way they were receiving models in manufacturing (batches in plastic bags). For the first survey, didn't they end up giving people the whole bag if they bought a single mini from that bag?

NTRabbit wrote:


I recall reading someone who complained very loudly and publicly that they demanded a refund for shoddy Dreadball merchandise, then strangely stopped replying when people asked for proof of his accusations, if that's what you're referring to?

You can't possibly be talking about me, because I provided ample proof of the damaged models, the lack of communications along with Mantic staff actually admitting their failures and validating my experience as real. There is not only loads of proof but multiple people who had the exact same experience...

The only difference was I was asking for refunds before refunds became acceptable to frothing-fanboiz who basically had made the call "it is Kickstarter, Kickstarter carries risk, you are not buying product, it is an investment, you have no right to a refund.'

And now Mantic offers refunds when there are issues... So all those people who attacked people wanting refunds were flat-out wrong.

The shoddy products, bad communications and hard to navigate processes are still happening... The only thing which didn't hit me was the random change material issue.

Stop writing checks Mantic can't cash, They don't need you putting words in their mouths or you trying to downplay the legitimacy or number of people having issues. Let Mantic deal with their customers (and customers shared experiences) themselves... They actually have a guy who posts here who can deal with it. You are not helping Mantic.

nkelsch wrote:
Let Mantic deal with their customers (and customers shared experiences) themselves... They actually have a guy who posts here who can deal with it.

Once the next KS is active we will likely see him posting again.

This thread is a constant war with myself over unsubscribing. I get that some of you have been wounded by Mantic in the past, but geeze... Not a page goes by where certain folks don't make it known again and again and again.

We get it.

Yes, GW complaining is the only legitimate complaining. People experiencing Mantics gakky product are only allowed to state their issues once, quietly, and then must leave forever even if called out by smug fan boys.

 pretre wrote:
This thread is a constant war with myself over unsubscribing. I get that some of you have been wounded by Mantic in the past, but geeze... Not a page goes by where certain folks don't make it known again and again and again.

We get it.

Because the same people keep trying to say all those experiences are lies or not real, over and over. Some people refuse to let people have issues or comment negatively on any of the new developments without calling them liars or claiming they are making up false issues or are such a unique isolated experience it shouldn't be discussed.

I think it is great they are offering refunds 'BEFORE SHIPPING' to people who only want hard plastic. I do think it is curious they don't also disclose that process, and it just funnels people back to a known broken and unreliable 'contact us' form. (or the pledge a dollar and complain in sight of the new money venture thing again)

But of course, why allow discussion of legitimate complains to happen when you can attempt to call someone form a year+ ago a liar and tie all negative experiences to one angry man in a basement and make it sound like a grand conspiracy?

^ Don't unsubscribe, just work around it!

 pretre wrote:
I think this comes down to the way they were receiving models in manufacturing (batches in plastic bags). For the first survey, didn't they end up giving people the whole bag if they bought a single mini from that bag?

Seems likely. I was hoping to buy some more Ripper Suits, and maybe some Kraaw, but I don't need more of the other stuff that comes with them in the boosters/starters

 plastictrees wrote:
Yes, GW complaining is the only legitimate complaining. People experiencing Mantics gakky product are only allowed to state their issues once, quietly, and then must leave forever even if called out by smug fan boys.

There's a difference between discussing Mantics Customer service or QA/QC problems, and just haranguing an issue.

Anyone who is interested in Dreadball might be intrested in Waylands Deal of the Day.

Enforcer Team £7.50

http://www.waylandgames.co.uk/mantic-games/dreadball/trontek-29ers-corporation-team/trontek-29ers-corporation-team/prod_18297.html

Edit: Should have posted that in the Dreadball thread.


Automatically Appended Next Post:

NTRabbit wrote:
^ Don't unsubscribe, just work around it!

 pretre wrote:
I think this comes down to the way they were receiving models in manufacturing (batches in plastic bags). For the first survey, didn't they end up giving people the whole bag if they bought a single mini from that bag?

Seems likely. I was hoping to buy some more Ripper Suits, and maybe some Kraaw, but I don't need more of the other stuff that comes with them in the boosters/starters

Yeah I wanted to buy a Judwan and a second (Whats the turtle guy called?)

I note on the DZ Kickstarter comments that a lot of people are concerned having not received a confirmation email about their 2nd survey order (indeed, i am in the same boat). Mantic are a bit at fault here having promised the email in "up to 5 days" rather than say 5 working days or a week.

Then again those firing off multiple emails chasing up their confirmation emails are probably not helping either. It is this lack of staff to deal with such issues (ie the emails, missing bits forms etc etc) that is the major fault with Mantic for me at the moment. Just sad that this is still an issue and they are ploughing ahead with another kickstarter in just a matter of weeks.

 Polonius wrote:

 plastictrees wrote:
Yes, GW complaining is the only legitimate complaining. People experiencing Mantics gakky product are only allowed to state their issues once, quietly, and then must leave forever even if called out by smug fan boys.

There's a difference between discussing Mantics Customer service or QA/QC problems, and just haranguing an issue.

Responding to accusations of complaints being fictional isn't 'haranguing'. Read the last two pages and NTrabbits fascinating additions to the thread.

 Polonius wrote:

 plastictrees wrote:
Yes, GW complaining is the only legitimate complaining. People experiencing Mantics gakky product are only allowed to state their issues once, quietly, and then must leave forever even if called out by smug fan boys.

There's a difference between discussing Mantics Customer service or QA/QC problems, and just haranguing an issue.

Yep, exactly this, and I'm not a fan of the constant GW complaining either. But you can just label me as a smug fan boy.


Automatically Appended Next Post:

 plastictrees wrote:

 Polonius wrote:

 plastictrees wrote:
Yes, GW complaining is the only legitimate complaining. People experiencing Mantics gakky product are only allowed to state their issues once, quietly, and then must leave forever even if called out by smug fan boys.

There's a difference between discussing Mantics Customer service or QA/QC problems, and just haranguing an issue.

Responding to accusations of complaints being fictional isn't 'haranguing'. Read the last two pages and NTrabbits fascinating additions to the thread.

He's just as bad as the constant complainers, so I could add him to the list of reasons for this thread being a train wreck sometimes.

Thraxas Of Turai wrote:
I note on the DZ Kickstarter comments that a lot of people are concerned having not received a confirmation email about their 2nd survey order (indeed, i am in the same boat). Mantic are a bit at fault here having promised the email in "up to 5 days" rather than say 5 working days or a week.

Then again those firing off multiple emails chasing up their confirmation emails are probably not helping either. It is this lack of staff to deal with such issues (ie the emails, missing bits forms etc etc) that is the major fault with Mantic for me at the moment. Just sad that this is still an issue and they are ploughing ahead with another kickstarter in just a matter of weeks.

I think the fact that the auto-generated 'We Got It!' email does not seem to be consistently sent out is troublesome. It should not require staff time/man in the loop, and if you have not gotten one it leaves you wondering if the Mantic server got your survey. Trying to chase that down is a logical reaction on the customer's part.

 Polonius wrote:
There's a difference between discussing Mantics Customer service or QA/QC problems, and just haranguing an issue.

So far you yourself have seemed remarkably hazy as to that difference, friend.

Agree whole heartedly CptJake, it just seems like the poor staff having to deal with it have far too much work and not enough time/resources. I was lucky with my DZ shipment and was missing nothing. If I was missing bits, or like some on here missing whole orders, I would be very miffed indeed. By not dealing with their issues in order and on time, it seems to me like the pile is just getting bigger and their customers/backers more frustrated.

 judgedoug wrote:

 Hulksmash wrote:
Yeah, my second order is going to basically be more scenery. I'll just be waiting for warpath to get my plastic fix. I was going to go pretty heavy on the FF if they went plastic. No worries about it not happening. I'm just not interesting in most of the models that aren't exclusives because I can get most of the normal stuff for around the same cost from retailers (outside of the BOGO Bundles).

Isn't the FF unit that may or may not be in hard plastic some really expensive uber guys in Warpath? Maybe they should just redo the normal FF and have all their weapon options in plastic (missile launchers and whatnot)

That would make sense. A plastic weapon/accessory sprue would be a cool thing.

I will say that Mantic is in dire need of a better issue tracking system than Google Docs. There are many readily available online for not outrageous costs (IssueTrak and ZenDesk are two I've seen used, and there are a host of others if one looks up "issue tracking software"). These would allow them to automate things a bit better and let customers see the status of their issue which, amazingly enough, reduces the duplicate emails of "What's going on with my issue?" since they can go in and LOOK (granted, some twits will still email anyway, but you can't win them all). If any Pathfinder or Squig-who-we-know-has-Ronnie's-mobile-number-on-speed-dial wants to pass that suggestion along and get them looking into actual solutions instead of band-aids, that'd probably be to the benefit of all parties.

They might realize that their current model sucks and actively looking into it, but given the lack of any mention of improving their woefully overtaxed Customer Support systems I'm not betting on it.

 carlos13th wrote:

Yeah I wanted to buy a Judwan and a second (Whats the turtle guy called?)

Teratons. I've got two of them, I think that should be enough for now


Automatically Appended Next Post:

 Krinsath wrote:
I will say that Mantic is in dire need of a better issue tracking system than Google Docs. There are many readily available online for not outrageous costs (IssueTrak and ZenDesk are two I've seen used, and there are a host of others if one looks up "issue tracking software"). These would allow them to automate things a bit better and let customers see the status of their issue which, amazingly enough, reduces the duplicate emails of "What's going on with my issue?" since they can go in and LOOK (granted, some twits will still email anyway, but you can't win them all). If any Pathfinder or Squig-who-we-know-has-Ronnie's-mobile-number-on-speed-dial wants to pass that suggestion along and get them looking into actual solutions instead of band-aids, that'd probably be to the benefit of all parties.

They might realize that their current model sucks and actively looking into it, but given the lack of any mention of improving their woefully overtaxed Customer Support systems I'm not betting on it.

I've used Zendesk, it's pretty straightforward stuff and something they should be considering. Surveys on the other hand are a different story - Backerkit is expensive, and developing your own robust system requires skilled employees in an area they wouldn't have, webdev.

I'm not sure upgrading your customer support back end is something that makes for an exciting Blog though, they might just do it one day and fail to advertise. They really ought to though, they're too big to be relying on Google Docs now.

For surveys/orders, Google Docs works...well enough. You can take the data out of it once it's done and make it work with simple Mail Merges to create the documents required for a pick ticket and invoice.

For fixing errors though, it's completely inadequate. The lack of a solid communication piece is really where the majority of the pain points are. I find most consumers are understanding about resolutions taking time, but when they have to operate in a vacuum of information is when pitchforks and torches come out.