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I posted this in the Mars Attacks thread but thought it was worth asking here too, since it applies to Mantic generally:

I re-submitted my pledge manager recently, but didn't get a confirmation email after 5 days now.

I also emailed them through KS 3 days ago and haven't heard back.

Is this normal? :-/ and if so, is there any other way to get their attention, or a special email address to contact, etc?

I haven't gotten an email acknowledgement for my submission or resubmission either, from roughly the same time span, so they're clearly still having issues.

I also haven't gotten an acknowledgement for a missing part submission I sent in yesterday, when my DZ use of the same system got an instant reply.

Time to upgrade from google docs.

I'll answer you here too then!

 Alpharius wrote:
There is no 'normal' here unfortunately.

When I sent my first survey for Wave 2 stuff in for DZ, it took about 2 or 3 weeks to get a confirmation back.

When I re-did the survey last night and sent it in, I got a response almost immediately.

 agnosto wrote:

 Bolognesus wrote:
Two battlezones, one connector sprue each in the pledge. This is the same ratio at which they were selling them in the december release battlezones (flgs got four for infinity, we're still collectively annoyed) and afaik on the first survey.

Really, they just figured connector sprues weren't exactly sexy enough for a stretch and just included what they'd figured was 'enough'.

I think it's more that they assumed people would be using the straight connectors more and not as many corner connectors (i.e. larger or longer buildings). I threw most of my long connectors away.

Really? You're building rather small buildings then, I take it? anything 'big' has me running out of straights in no time - and it isn't as if the corner pieces last anywhere near long enough, either.

 Bolognesus wrote:

Really? You're building rather small buildings then, I take it? anything 'big' has me running out of straights in no time - and it isn't as if the corner pieces last anywhere near long enough, either.

Yep. Most of my buildings are small cubes that I can put together or stack for a modular approach. I'm going to magnetize them so they don't fall apart. They won't be gorgeous with big round magnets on them but they will be modular and won't fall apart.

That explains it. We built a few large buildings with some scatter terrain built out of the remaining pile of bits.

I'd say your approach will generally take less connectors so you might have less of a problem, but we literally ran out before we were halfway through.

I haven't ever started thinking about putting these buildings together...

Quick question - If I'm going to just glue them together 'forever', will I need to use the connectors too?

And is it just an aesthetic thing, to cover holes, or is it necessary?

 Alpharius wrote:
I haven't ever started thinking about putting these buildings together...

Quick question - If I'm going to just glue them together 'forever', will I need to use the connectors too?

And is it just an aesthetic thing, to cover holes, or is it necessary?

When I ran out I started using the boxes from the accessory sprue in the corners. A couple of them I just put together with glue and ran a bead down the seams; they're holding together fine so far.

'Need' and 'necessary' might not be the right terms; Bloody convenient, however, certainly is.
For keeping things (neatly!) in place while glue hardens etc. I'd really advise just getting enough of the blimmin' connectors, those few bucks are money well spent, hobby time being limited etc.

 RiTides wrote:
I posted this in the Mars Attacks thread but thought it was worth asking here too, since it applies to Mantic generally:

I re-submitted my pledge manager recently, but didn't get a confirmation email after 5 days now.

I also emailed them through KS 3 days ago and haven't heard back.

Is this normal? :-/ and if so, is there any other way to get their attention, or a special email address to contact, etc?

It was mentioned in one of the messages sent out that the problem is Google. From Update #83 on Mars Attacks:

Q) I have submitted the survey and haven’t received a confirmation email.
Google Drive can only send 500 emails a day and we have surveys open for both our Deadzone and Mars Attacks survey, meaning there are quite a lot of outgoing emails. Once it hits a certain threshold, the system needs manually resetting. We've done that and confirmations emails are starting to come back through again - please be patient whilst the system works it way through these and please do not message us regarding this, we are doing our best to fix it.

Which to me is an argument against using Google Drive for such things, especially customer service issues, but I think I've beaten that particular horse enough already.

 Krinsath wrote:
It was mentioned in one of the messages sent out that the problem is Google. From Update #83 on Mars Attacks:

Q) I have submitted the survey and haven’t received a confirmation email.
Google Drive can only send 500 emails a day and we have surveys open for both our Deadzone and Mars Attacks survey, meaning there are quite a lot of outgoing emails. Once it hits a certain threshold, the system needs manually resetting. We've done that and confirmations emails are starting to come back through again - please be patient whilst the system works it way through these and please do not message us regarding this, we are doing our best to fix it.

It also sounds like the problem is that they're running too many Kickstarters at the same time.

 AlexHolker wrote:

 Krinsath wrote:
It was mentioned in one of the messages sent out that the problem is Google. From Update #83 on Mars Attacks:

Q) I have submitted the survey and haven’t received a confirmation email.
Google Drive can only send 500 emails a day and we have surveys open for both our Deadzone and Mars Attacks survey, meaning there are quite a lot of outgoing emails. Once it hits a certain threshold, the system needs manually resetting. We've done that and confirmations emails are starting to come back through again - please be patient whilst the system works it way through these and please do not message us regarding this, we are doing our best to fix it.

It also sounds like the problem is that they're running too many Kickstarters at the same time.

And, as I wrote before, it's also indicative of the massive number of errors they've made in orders as they're useing the same system for missing parts reports.

 Krinsath wrote:
Which to me is an argument against using Google Drive for such things, especially customer service issues, but I think I've beaten that particular horse enough already.

Just a quick post to mention that I did pass along your recommendations for alternatives over to someone who can mention them to Mantic (one of the rare posts in this thread where a complaint was accompanied by a good practical solution!).. google docs is a temporary measure for them currently, they do want to replace it.

Currently the vast majority of their inbox is filled with complaints that shouldn't be complaints, reports of the missing dice or sorak, or stuff missing that was scheduled for wave 2 anyway.. and followup emails asking for a reply to previous ones. It is making it harder for the valid emails to get noticed.

Given that their email system nukes links without mentioning that, it's not surprising that they have a lot of followup emails asking for replies to previous ones. And with another KS about to start while three previous KS campaigns remain unfinished in terms of sorting people out (Loka, DB, DZ) and a fourth hasn't even started shipping yet, getting their gak in order isn't something that's going to happen quickly or easily...

Well, here's what the 2014 schedule looks like, roughly, for the most part it is releasing Kickstarter stuff:

- April : KoW Dwarf release.
- May : Deadzone terrain release, remaining KoW stuff.
- June/July: More Deadzone terrain releases, FF/Asterians. KoW 2.0 KS launch?
- August/September: Mars Ack Acks
- September/ October: Dreadball Xtreme
- November/ December: *Possibly* wave 1 KoW 2.0 KS shipments. Possible Warpath KS launch.

The second half of the year is somewhat vague and subject to change, but that's roughly what can be expected this year.

And then for 2015 - Remaining KoW 2.0/Mars Attacks/DBX retail releases followed by a fethload of Warpath (after the KS breaks $4m ), another licensed IP and DKH 4.

Again, the further into the future it goes, the more subject to change, the 2015 stuff is just extrapolation mostly.. it is very cool to be able to see so far ahead into a company's release schedule though.

In the short term, I'm mainly excited for KoW 2.0 KS since there is likely to be modular fantasy terrain accompanying it... and I can't wait to start a Nature army, especially since the infantry units are likely to be hard plastic (how cool would sprues for gnomes, naiads, slyphs and salamanders be? The nature list is wonderfully unique). Less enthusiastic about Abyssals, but I guess they're a good choice since they can be sold to both 40k and Fantasy players.

 scarletsquig wrote:
In the short term, I'm mainly excited for KoW 2.0 KS since there is likely to be modular fantasy terrain accompanying it... and I can't wait to start a Nature army, especially since the infantry units are likely to be hard plastic (how cool would sprues for gnomes, naiads, slyphs and salamanders be? The nature list is wonderfully unique). Less enthusiastic about Abyssals, but I guess they're a good choice since they can be sold to both 40k and Fantasy players.

I'll be impressed and somewhat heartened if Mantic actually does cast those figures in hard plastic. It would show confidence in their own brand and a willingness to invest in it, since people are unlikely to buy any of those creatures for use in other games.

 scarletsquig wrote:
Well, here's what the 2014 schedule looks like, roughly, for the most part it is releasing Kickstarter stuff:

- April : KoW Dwarf release.
- May : Deadzone terrain release, remaining KoW stuff.
- June/July: More Deadzone terrain releases, FF/Asterians. KoW 2.0 KS launch?
- August/September: Mars Ack Acks
- September/ October: Dreadball Xtreme
- November/ December: *Possibly* wave 1 KoW 2.0 KS shipments. Possible Warpath KS launch.

The second half of the year is somewhat vague and subject to change, but that's roughly what can be expected this year.

And then for 2015 - Remaining KoW 2.0/Mars Attacks/DBX retail releases followed by a fethload of Warpath (after the KS breaks $4m ), another licensed IP and DKH 4.

Again, the further into the future it goes, the more subject to change, the 2015 stuff is just extrapolation mostly.. it is very cool to be able to see so far ahead into a company's release schedule though.

In the short term, I'm mainly excited for KoW 2.0 KS since there is likely to be modular fantasy terrain accompanying it... and I can't wait to start a Nature army, especially since the infantry units are likely to be hard plastic (how cool would sprues for gnomes, naiads, slyphs and salamanders be? The nature list is wonderfully unique). Less enthusiastic about Abyssals, but I guess they're a good choice since they can be sold to both 40k and Fantasy players.

Really looking forward to kow 2.0 and wp, kinda thought there'd be a deadzone 2.0 ks coming, maybe with the vermyn and zzor.

Hard plastic really is a must now, I don't hate restic but its a pain in the arse to clean up sometimes. I really hope theres some lesser Abyssals coming in plastic, those big abyssals at the openday were fantastic imho.

^ At the open day I asked where the lesser abyssals were and Stew said digital sculpts for hard plastic.

Might take a little while but this year is a matter of getting hard plastic back up to the point where they're confident enough with their production process to launch the Warpath KS as 100% hard plastic.

That's a cool list, but the absence of Dwarf King's Hold is a bit dismaying.

Once we see how things go with Extreme and its single piece board game style figures, I wonder if DKH might get a similar treatment.

I know the original sprues were a bit of a hang up for the less wargamey BBGeeks.

A shame too since it's a fun game.

Hell, I'd go in for a kickstarter just for a thicker box for the game at this point!

Can we expect revised rules/new rulebook in KoW2.0? I'm thinking primarily about revising ranged combat, but a fresh hardback rulebook including the Basilean Legacy and Heroes and Legends would be welcome.

 scarletsquig wrote:
And then for 2015 - Remaining KoW 2.0/Mars Attacks/DBX retail releases followed by a fethload of Warpath (after the KS breaks $4m ), another licensed IP and DKH 4.

highlord tamburlaine wrote:That's a cool list, but the absence of Dwarf King's Hold is a bit dismaying.

Be no longer dismayed!

The magic of reading things carefully!

Who'd have thunk it?

Going forward, I hope they offer updated/ revised/ new rulebooks with every major KS they run.

I like getting new books, and getting whatever errata has come down the pipeline since the last major release is always nice to have in one single location (besides the internet obviously).

 highlord tamburlaine wrote:
Once we see how things go with Extreme and its single piece board game style figures, I wonder if DKH might get a similar treatment.

Is this accurate? I hadn't heard the Extreme pieces would be one-piece. If so, are they doing them in the usual restic or Mars Attacks softer plastic?

 .Mikes. wrote:
Can we expect revised rules/new rulebook in KoW2.0? I'm thinking primarily about revising ranged combat, but a fresh hardback rulebook including the Basilean Legacy and Heroes and Legends would be welcome.

Can't answer rules change but interested in what you think should change in ranged combat.

The Dreadball Extreme minis are in the Mars Attacks / Loka style plastic.

privateer4hire wrote:

Can't answer rules change but interested in what you think should change in ranged combat.

Short version: It sucks.

Long version: It's not worth it.

I am talking unit ranged combat here rather than artillery, but there are dozens of threads on the main forum about how the way unit ranged combat is nerfed to the point it's barely worth taking the units, which especially for the elf army is silly. Those threads go into it in more details than I could.

 .Mikes. wrote:
Can we expect revised rules/new rulebook in KoW2.0? I'm thinking primarily about revising ranged combat, but a fresh hardback rulebook including the Basilean Legacy and Heroes and Legends would be welcome.

A fresh hardback containing the new books is likely. FAQ and clarifications will be included. There may be a mini softback containing just rules and army lists.

There will be no rule amendments until KoW 2nd edition in ~2 years. A list of suggested minor amendments were submitted to Mantic by the top tournament players and their playtest team but these were vetoed.

 Compel wrote:
The Dreadball Extreme minis are in the Mars Attacks / Loka style plastic.

Yep, I just had a look over my Loka minis again and am very pleased with the material.. detail is great, only one minor mould line to deal with, and the best bit?

.. the plastic doesn't even need a knife to scrape the mould lines off. Any metal tool with a right angle or acute angle will do the job.. I just took the mould lines off a Loka mini using the edge of a citadel sculpting tool.

I'm considering buying that horribly overpriced GW finecast cleanup kit for the scraper, could make the cleanup even more of a breeze (someone please let me know where I can find the same thing for much cheaper before I do something stupid :p).

 Daedleh wrote:

 .Mikes. wrote:
Can we expect revised rules/new rulebook in KoW2.0? I'm thinking primarily about revising ranged combat, but a fresh hardback rulebook including the Basilean Legacy and Heroes and Legends would be welcome.

A fresh hardback containing the new books is likely. FAQ and clarifications will be included. There may be a mini softback containing just rules and army lists.

There will be no rule amendments until KoW 2nd edition in ~2 years. A list of suggested minor amendments were submitted to Mantic by the top tournament players and their playtest team but these were vetoed.

Fair enough, thanks for the update.... although I can't help but think those doing the vetoing are dwarf players....

EDIT:

Actually, while I'm at it could I get a quick rundown of what KoW mk2 KS will include?

I might pledge the KoW is just fora book.