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not everything was about that, I saw alot of anger about topics ranging from models to customer service to finecast
I found it nice that PP had no angry comments but lots of praise and good will towards them
GW deserves a lot of the crap it gets, sure it doesn't deserve it all, but it has done things that have rubbed people the wrong way and they deserve to voice their opinions without being called ragequitters or whatever else people tell them.
A customer is allowed to be dissatisfied. I dislike GW a lot, but still like a lot of their models (mostly the OP ones) anything new I buy used as to not support the company.
Not a difference in the grand scheme of things but its just what I do.

Privateer Press deletes a lot of comments off their Facebook page.
Forge World does the same, as does Corvus Belli and pretty much any corporate Facebook page.

 Kanluwen wrote:
Privateer Press deletes a lot of comments off their Facebook page.
Forge World does the same, as does Corvus Belli and pretty much any corporate Facebook page.

well yeah nothing is perfect, but still

Plugging ours too.. since Dreamforge and Lego did it, and we just want to be popular.

https://www.facebook.com/OnTheLambGames

 Cyporiean wrote:
Plugging ours too.. since Dreamforge and Lego did it, and we just want to be popular.

https://www.facebook.com/OnTheLambGames

do you make sheep miniatures?

Grimtuff wrote:
Yes, because all of it was undeserved...

White knights gonna white knight.

I didn't say it was undeserved.

But if the fanbase does nothing but troll a specific company to no apparent end, you can't blame them for pulling the plug. People can still interact with their local GW, which I think will result in less trolling - speaking personally the guys at my local store (Derby) are pretty cool guys and I don't wish them any ill will whatsoever.

Ouze wrote:
Are those really the only 2 choices?

Interact with the community in such a hostile way that your page is full of negative comments all the time, or pull the page entirely - nothing else in the middle?

GW do not interact with the community in a "hostile way". Just because they don't release as much information prior to the release of rulebooks/miniatures, doesn't mean they're stumbling around the internet like a drunken rapacious gold-miner in a Californian bar.

Pepsi bottling plants in India poisoned local peoples' drinking water. Coca Cola assinated trade unionists and their families in Latin America. Nestlé got babies in the third world hooked on their baby milk then jacked up the price. These are all companies that are worthy of abuse.

You can't honestly tell me that GW rising prices (boo hoo) makes them worthy of being consistantly trolled by thousands of people just because they couldn't be bothered paying attention to business studies in school.

 Rainbow Dash wrote:
I found it nice that PP had no angry comments but lots of praise and good will towards them

Yes, PP has their share of product problems and yes, they still maintain the good will of the player base despite this. Heck, even Wyrd managed to redeem themselves after the initial horking up of their Malifaux RPG Kickstarter. It is nice. It's also not really that amazing, either. It's called "being considerate". If GW could ever be bothered to care, they could learn a lesson here.

 Kanluwen wrote:
Privateer Press deletes a lot of comments off their Facebook page. Forge World does the same, as does Corvus Belli and pretty much any corporate Facebook page.

GW could do the same, I supposed. Instead they chose to grab their marbles and stomp out of the playground.

 Rainbow Dash wrote:

 Cyporiean wrote:
Plugging ours too.. since Dreamforge and Lego did it, and we just want to be popular.

https://www.facebook.com/OnTheLambGames

do you make sheep miniatures?

Not currently, but I've been wanting to get one done of good old Woolregard Bullington.

 Breotan wrote:

 Rainbow Dash wrote:
I found it nice that PP had no angry comments but lots of praise and good will towards them

Yes, PP has their share of product problems and yes, they still maintain the good will of the player base despite this. Heck, even Wyrd managed to redeem themselves after the initial horking up of their Malifaux RPG Kickstarter. It is nice. It's also not really that amazing, either. It's called "being considerate". If GW could ever be bothered to care, they could learn a lesson here.

Right. If you don't like something, you reserve the right to hurl abuse at it over the internet.



Rule 1 doesn't just apply to dakka, you know.

Yes and I think that's what really bothers people, is that GW blatantly doesn't care
bothers me anyways


Automatically Appended Next Post:

 BryllCream wrote:

 Breotan wrote:

 Rainbow Dash wrote:
I found it nice that PP had no angry comments but lots of praise and good will towards them

Yes, PP has their share of product problems and yes, they still maintain the good will of the player base despite this. Heck, even Wyrd managed to redeem themselves after the initial horking up of their Malifaux RPG Kickstarter. It is nice. It's also not really that amazing, either. It's called "being considerate". If GW could ever be bothered to care, they could learn a lesson here.

Right. If you don't like something, you reserve the right to hurl abuse at it over the internet.



Rule 1 doesn't just apply to dakka, you know.

Okay, in this day and age, that's how you give feedback and voice opinion that you weren't satisfied.
Am I supposed to write a letter? Or just say "oh well its my fault that I dislike finecast, etc, nothing I can say or do"


Automatically Appended Next Post:

 Cyporiean wrote:

 Rainbow Dash wrote:

 Cyporiean wrote:
Plugging ours too.. since Dreamforge and Lego did it, and we just want to be popular.

https://www.facebook.com/OnTheLambGames

do you make sheep miniatures?

Not currently, but I've been wanting to get one done of good old Woolregard Bullington.

well I will keep a keen eye open

 BryllCream wrote:
[You can't honestly tell me that GW rising prices (boo hoo) makes them worthy of being consistantly trolled by thousands of people just because they couldn't be bothered paying attention to business studies in school.

You are the first person in this thread to use the word "pricing".

So far as all those other strawmen you raised, the fact that another company did something worse somewhere in the world doesn't excuse any lesser wrongdoing, or the rightful ill-will of the public over those actions.

So, I'll ask again - why doesn't Forgeworld have this problem? Does Kanluwen also recommend the Black Library and Forgeworld should (brilliantly) retire their Facebook pages as well?

Well I guess since GW didn't poison school children I am wrong for being dissatisfied and should go spend a ton of money on the hobby!
How wrong I was!

Rainbow Dash wrote:
Okay, in this day and age, that's how you give feedback and voice opinion that you weren't satisfied.
Am I supposed to write a letter? Or just say "oh well its my fault that I dislike finecast, etc, nothing I can say or do"

Sorry to disapoint you, but your opinion on products is irrelevent. If you don't like a product, don't buy it.

Ouze wrote:
You are the first person in this thread to use the word "pricing".

So far as all those other strawmen you raised, the fact that another company did something worse somewhere in the world doesn't excuse any lesser wrongdoing, or the rightful ill-will of the public over those actions.

So, I'll ask again - why doesn't Forgeworld have this problem? Does Kanluwen also recommend the Black Library and Forgeworld should (brilliantly) retire their Facebook pages as well?

I don't know why Forgeworld doesn't get hate. Why on earth are you asking me to justify other peoples' irrational feelings, that I clearly don't understand myself? I think GW are over-priced, so I use ebay wherever possible. I don't rage at the poor bastard who has to monitor their facebook page.

 BryllCream wrote:

Rainbow Dash wrote:
Okay, in this day and age, that's how you give feedback and voice opinion that you weren't satisfied.
Am I supposed to write a letter? Or just say "oh well its my fault that I dislike finecast, etc, nothing I can say or do"

Sorry to disapoint you, but your opinion on products is irrelevent. If you don't like a product, don't buy it.

Ouze wrote:
You are the first person in this thread to use the word "pricing".

So far as all those other strawmen you raised, the fact that another company did something worse somewhere in the world doesn't excuse any lesser wrongdoing, or the rightful ill-will of the public over those actions.

So, I'll ask again - why doesn't Forgeworld have this problem? Does Kanluwen also recommend the Black Library and Forgeworld should (brilliantly) retire their Facebook pages as well?

I don't know why Forgeworld doesn't get hate. Why on earth are you asking me to justify other peoples' irrational feelings, that I clearly don't understand myself? I think GW are over-priced, so I use ebay wherever possible. I don't rage at the poor bastard who has to monitor their facebook page.

Well to you but that's the wonderful thing about opinions, no one can take them away from you.
Wrong or right its mine and you can't simply tell me its wrong, others might agree
and who does get an opinion? I buy the product, but my opinion to you is irrelevant? You get to pick and choose the relevant ones?

 BryllCream wrote:
Pepsi bottling plants in India poisoned local peoples' drinking water. Coca Cola assinated trade unionists and their families in Latin America. Nestlé got babies in the third world hooked on their baby milk then jacked up the price. These are all companies that are worthy of abuse.

You can't honestly tell me that GW rising prices (boo hoo) makes them worthy of being consistantly trolled by thousands of people just because they couldn't be bothered paying attention to business studies in school.

Your statements are so intellectually vacuous I honestly don't even know where to begin here. I'm not even going to bother with the Orkmoticons.

I have created a new facebook page offering GW constructive feedback since their own page got taken down.

We have strict rules which (if i am sure to enforce them) mean we should stay within facebooks guidelines (which i have read and re read a bunch of times this evening.) This means there should be no backlash from GW possible.

Please, if you have feedback on any aspect of GW, check it out.

http://www.facebook.com/groups/519358438104960/

Honestly Ouze?

I don't know.
If I had to hazard a guess(is that okay with you, Ouze?), it would be because Forge World's Facebook page is often used by people who are trying to expedite the replacement parts process or having questions with their orders--and being a complete tool to someone when you're trying to convince them to send you free stuff likely is not the best idea or when you're asking them for an update on your order.

Another factor is that quite a few people also use the Forge World page as a place to get comments and criticisms on their WIP projects from FW. Forge World moderates those very closely and does not hesitate to remove people's comments when they engage in douchebaggery.

Rainbow Dash wrote:
Well to you but that's the wonderful thing about opinions, no one can take them away from you.
Wrong or right its mine and you can't simply tell me its wrong, others might agree
and who does get an opinion? I buy the product, but my opinion to you is irrelevant? You get to pick and choose the relevant ones?

Keep going, kiddo. You'll get there eventually.

Breotan wrote:Your statements are so intellectually vacuous I honestly don't even know where to begin here. I'm not even going to bother with the Orkmoticons.

Let's all flop our intellects on the table and see whose is the biggest, eh?

Honestly if you can't be bothered articulating why you disagree with me, don't bother posting at all. Hiding "You're wrong because you're stupid" behind pseudo-intellectual 3rd year English student's language, is neither helpful nor interesting.

I suggest that if you're incapable of expressing why you disagree, you are either wrong (in which case feel free to simply ignore me, no one enjoys admitting publically when they're wrong) or haven't thought about your own view point enough.

To quote one of my favorite bands: "All I know is that I don't know nothin"

Can I be Thundercracker in this transformers discussion?

 Kanluwen wrote:
If I had to hazard a guess(is that okay with you, Ouze?), it would be because Forge World's Facebook page is often used by people who are trying to expedite the replacement parts process or having questions with their orders--and being a complete tool to someone when you're trying to convince them to send you free stuff likely is not the best idea or when you're asking them for an update on your order.

I don't see a whole lot of this going on with FW's Facebook page. It tends to me more general "what are you doing next" and "when is that cool fig we saw being released" type questions. A lot of picture sharing goes on there, too.

 Kanluwen wrote:
Another factor is that quite a few people also use the Forge World page as a place to get comments and criticisms on their WIP projects from FW. Forge World moderates those very closely and does not hesitate to remove people's comments when they engage in douchebaggery.

And yet they don't share in the gackstorm of nerdrage that GW seems to generate perpetually. It's telling that FW cares about the people who buy their product and goes to show how easy it is to have the same level of good will from the players that Dreamforge, PP, Wyrd and others have.

The problem with GW's facebook page was not some customers having a nerdrage about Finecast. It was BBC linking to it in connection to a folly done by GW legal and normal people getting aware of this odd little company. And those poor redshirts in a one-man-GW-store are not trained to answer questions and react to comments about GW legal's doings. GW legal and higher management tries to hide again behind some low level low paid redshirts taking all the piss.

GW's autism is the problem, not the solution. Sadly, all internal feedback loops to end this mismanagement without a bang have been cut off, so there is no smooth evolutional solution for GW to leave that path into more mismanagement, more failures, more isolation, and more public negative feedback.

I feel sorry for the design team, who do tremendous work despite all odds, despite being ordered to do idiotic things that they know won't work. BBC revealing the failures of GW higher management and GW legal is the best way to get rid of the restrains, the creative people still working for GW keep from doing their work. I sincerely hope that closing the facebook page was one folly too much and that the responsible persons have to pay for this, just once.

 Kanluwen wrote:
it would be because Forge World's Facebook page is often used by people who are trying to expedite the replacement parts process or having questions with their orders

Hah. Going off on a tangent for a second, isn't that totally messed up? I mean, I love FW, but jesus guys. QC.

Anyway, my opinion is that GWS has sown at least some of the ill-will that they are now reaping. What's so special about Games Workshop that they alone are perpetually dead center in the the angry, raging butthole of the internet? I mean, they never lost anyone anyone's luggage, but Southwest Airlines seems to manage to keep their site free of that kind of attention...

 Breotan wrote:

 Kanluwen wrote:
If I had to hazard a guess(is that okay with you, Ouze?), it would be because Forge World's Facebook page is often used by people who are trying to expedite the replacement parts process or having questions with their orders--and being a complete tool to someone when you're trying to convince them to send you free stuff likely is not the best idea or when you're asking them for an update on your order.

I don't see a whole lot of this going on with FW's Facebook page. It tends to me more general "what are you doing next" and "when is that cool fig we saw being released" type questions. A lot of picture sharing goes on there, too.

I knew that there was something in my comment that I should have elaborated on. This tends to be cyclical, with quite a bit of this after Games Days or when a big release hits, and then it gets deleted by Forge World after they get in touch with the people privately.

 Kanluwen wrote:
Another factor is that quite a few people also use the Forge World page as a place to get comments and criticisms on their WIP projects from FW. Forge World moderates those very closely and does not hesitate to remove people's comments when they engage in douchebaggery.

And yet they don't share in the gakstorm of nerdrage that GW seems to generate perpetually. It's telling that FW cares about the people who buy their product and goes to show how easy it is to have the same level of good will from the players that Dreamforge, PP, Wyrd and others have.

Probably because you don't see articles posted all over the place regarding Forge World, Dreamforge, PP, Wyrd, and others?



Automatically Appended Next Post:

 Ouze wrote:

 Kanluwen wrote:
it would be because Forge World's Facebook page is often used by people who are trying to expedite the replacement parts process or having questions with their orders

Hah. Going off on a tangent for a second, isn't that totally messed up? I mean, I love FW, but jesus guys. QC.

Oh no doubt. Some of it though is because people don't realize that their spam filters are catching Forge World's emails in them and they resort to posting on FW's Facebook page thinking that they are being ignored.

Anyway, my opinion is that GWS has sown at least some of the ill-will that they are now reaping. What's so special about Games Workshop that they alone are perpetually dead center in the the angry, raging butthole of the internet? I mean, they never lost anyone anyone's luggage, but Southwest Airlines seems to manage to keep their site free of that kind of attention...

I will definitely agree that not all of the ill-will was misplaced. I just think that people need to recognize that there is a difference between expressing your frustration and anger constructively and being a tool.

 tyrant of loserville wrote:
To quote one of my favorite bands: "All I know is that I don't know nothin"

GW's *** insane
one army suffers while the other will gain
like a giant mechanical brain
where the people are cells and the streets are veins

 Kanluwen wrote:
Probably because you don't see articles posted all over the place regarding Forge World, Dreamforge, PP, Wyrd, and others?

Maybe there are no articles, because Forge World, Dreamforge, PP, Wyrd, and others are just nice creative people wanting to share their enthusiasm in the hobby. While the BBC article is about some unworldly lawyers trying to make the world believe that GW invented skulls, roman numbers, shoulder pads and every concept GW stole in the past 30 years. Nothing wrong with being inspired among creative people, unless you claim sole property on other people's inventions.

 Kroothawk wrote:

 Kanluwen wrote:
Probably because you don't see articles posted all over the place regarding Forge World, Dreamforge, PP, Wyrd, and others?

Maybe there are no articles, because Forge World, Dreamforge, PP, Wyrd, and others are just nice creative people wanting to share their enthusiasm in the hobby. While the BBC article is about some unworldly lawyers trying to make the world believe that GW invented skulls, roman numbers, shoulder pads and every concept GW stole in the past 30 years. Nothing wrong with being inspired among creative people, unless you claim sole property on other people's inventions.

Yet you don't see any articles about how Hogarth was purposely misleading in her interviews, continually putting forward the idea that she was being sued rather than she was the one considering bringing a suit against Games Workshop.

Funny how that works, huh?

 Kanluwen wrote:

 Breotan wrote:

 Kanluwen wrote:
If I had to hazard a guess(is that okay with you, Ouze?), it would be because Forge World's Facebook page is often used by people who are trying to expedite the replacement parts process or having questions with their orders--and being a complete tool to someone when you're trying to convince them to send you free stuff likely is not the best idea or when you're asking them for an update on your order.

I don't see a whole lot of this going on with FW's Facebook page. It tends to me more general "what are you doing next" and "when is that cool fig we saw being released" type questions. A lot of picture sharing goes on there, too.

I knew that there was something in my comment that I should have elaborated on. This tends to be cyclical, with quite a bit of this after Games Days or when a big release hits, and then it gets deleted by Forge World after they get in touch with the people privately.

Fair enough. Still, they make the effort and when people find out about it they tend to be a lot more understanding.

 Kanluwen wrote:

 Breotan wrote:

 Kanluwen wrote:
Another factor is that quite a few people also use the Forge World page as a place to get comments and criticisms on their WIP projects from FW. Forge World moderates those very closely and does not hesitate to remove people's comments when they engage in douchebaggery.

And yet they don't share in the gakstorm of nerdrage that GW seems to generate perpetually. It's telling that FW cares about the people who buy their product and goes to show how easy it is to have the same level of good will from the players that Dreamforge, PP, Wyrd and others have.

Probably because you don't see articles posted all over the place regarding Forge World, Dreamforge, PP, Wyrd, and others?

I don't think this is the case. People post all the time about them, their prices, the quality of their games and figures, etc. With the rare exception, I never see vitriol toward them the way GW manages to culture.

 Kanluwen wrote:


Edit Note:
I do actually interact with GW via Facebook. The shop near me posts all their schedules on there, takes reservations for tables on there, and does most of the "upkeep" work via Facebook. The manager at the shop has to keep it up to date, and I'm more than willing to take advantage of that.

That all sounds fair enough and makes perfect sense, particularly with your local store if you play there. Did you happen to interact with the main FB page as well? I'm just curious.

So let me get this straight, help me if it seems as though I am missing something; GW does not have anyone on staff to monitor and "revise" their web presence (i.e. Facebook page), but their subsidy FW does. Yet smaller companies have a person who's job it is to take care of communication and correspondence as well, a minister of information if you will. This person (and staff?) is responsible for updating, responding to, and limiting trolls on their chosen form of interaction media whether that is a Facebook page or an official forum.

Just how does that go?

 Azazelx wrote:

 Kanluwen wrote:


Edit Note:
I do actually interact with GW via Facebook. The shop near me posts all their schedules on there, takes reservations for tables on there, and does most of the "upkeep" work via Facebook. The manager at the shop has to keep it up to date, and I'm more than willing to take advantage of that.

That all sounds fair enough and makes perfect sense, particularly with your local store if you play there. Did you happen to interact with the main FB page as well? I'm just curious.

I did, but not nearly as much as my local shop's page.

xraytango wrote:So let me get this straight, help me if it seems as though I am missing something; GW does not have anyone on staff to monitor and "revise" their web presence (i.e. Facebook page), but their subsidy FW does. Yet smaller companies have a person who's job it is to take care of communication and correspondence as well, a minister of information if you will. This person (and staff?) is responsible for updating, responding to, and limiting trolls on their chosen form of interaction media whether that is a Facebook page or an official forum.

Just how does that go?

They did have people on staff to monitor the Facebook page.

To put it bluntly though, no matter how it went they would have been deleting huge swathes of posts and just hoping that people would pretend the whole thing never happened or having to put forward a "don't talk about this" policy in place and deleting any mention of it.