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According to the new site the space wolves dont have any Heavy Support or Dedicated Transports, and are missing alot of things.

Of course its all under space marine now...

 insaniak wrote:
The only reason that this would even be an issue is that they have shipped your order to you incomplete. In which case, if you decide to cancel the remainder of your order and purchase the outstanding part of it from somewhere else, that's on their head for selling you stuff they don't actually have to ship to you.

Would you prefer that they not ship out partial orders until everything has been paid for so that people don't cheat to get the free model?

And I have no problem with people canceling an order to buy the stuff somewhere else. I do have a problem with people claiming a reward for spending $X and then canceling their order but keeping the reward.

I like the new website a lot. It looks good, clean, very usable, and it seems substantially faster than before, and it wasn't very slow before.

 Peregrine wrote:
I don't see why they couldn't, you agree to the terms of the offer and the fine print probably says something about charging you some large amount of money if you refuse to return it. And it's not like it's an unfair policy, if you preorder some stuff, get the free miniature for spending $100, and then cancel your purchase before you're billed for it then you don't deserve to have the reward because you didn't spend the $100.

This. If you do not return the model, and you cancelled pre-orders to get it, you card should be charged.

That being said, there's standing up for a principle, and the PR cost of being heavy-handed vs just eating the loss of a single tiny plastic sprue with a sunk cost of perhaps 40 cents + 2 or 3 dollars of shipping.

I'm confused why they went with what they did. They used to have armies listed like they were in the codex; whilst now they are shown in a series of pages all jumbled together.

The only way to sort is with a vast array of tickboxes on the left. I don't know, its fast and works and its very streamlined and minimalist but it just seems not much gain and possibly a touch more fiddly.

It's also a great shame they didn't bring back their articles with this; that would have been a prime time to bring them back

The odd thing about the site is that there doesn't appear to be any kind of introduction to what wargaming is, or what the Warhammer/40k settings are etc, Purely a web store.

Good job I grabbed the pdfs for the specialist games I wanted, it seems the last remnants of the old republic have finally been swept away.

It's a pretty bland webstore, shame any rules support has gone in the trash with various other things, but they have ipad things to sell. It's just so white and dull to look at, but they're pushing this direct-only thing pretty hard now.

I'm glad Forgeworld isn't a part of this new site, the more independence they have from GW main the better IMO.

 Peregrine wrote:
Would you prefer that they not ship out partial orders until everything has been paid for so that people don't cheat to get the free model?

No, I would prefer that they not take orders for product that they don't have to sell.

If they don't do that, then this won't be an issue in the first place.


Alternately, just excluding pre-orders and backorders from the total spend required to obtain the free miniature would be another (also more customer-friendly) approach.

It appears that the Militarum Tempestus Codex isn't there not sure if it hasn't been added or it just me that doesn't see it.

My take:

No breadcrumb trail. Instead there is a small "Back" link that moves around the page or disappears depending on what type of page you are looking at.
The slideshow on the front page is annoying.
The left side menu uses two different mechanics for making selections, but doesn't allow selection by clicking on names.
The product filters allow you to look for say IG and Tau at the same time, which is nice but confusing and probably not wanted. You have to click them off again.
When you click on a product, the page layout makes the info about your selected product look overshadowed by a larger set of info on "other things they think you might like to buy". You have to do another click to get the full info on the product.
I have already been confused by the separate entries for Hydra and Wyvern into thinking they are different kits, when they are in fact one kit.

Various errors in text and pics, e.g. Codex: Astra Miltarum (All Languages) -- -- understandable though they could have scanned all the text automatically to get it spelt right.

The site is clearly designed primarily as a sales promotion tool rather than an information searching utility. It is more difficult to navigate that it might be. I can't help thinking they could have done better in terms of UX.

It is also astonishing they have deleted all existing user accounts. If they didn't keep that database, they have thrown away years of valuable information on customers.

I was trying to see if they updated the FAQ at the same time, but I can't even find the FAQ. Is it gone?

 spacemarinedude92 wrote:
It appears that the Militarum Tempestus Codex isn't there not sure if it hasn't been added or it just me that doesn't see it.

No, it's in there, in the Miltarum Tempestus section.


Automatically Appended Next Post:

 jmpnfool wrote:
I was trying to see if they updated the FAQ at the same time, but I can't even find the FAQ. Is it gone?

As has been mentioned several times now, yes.

 jmpnfool wrote:
I was trying to see if they updated the FAQ at the same time, but I can't even find the FAQ. Is it gone?

Yep, all gone

 Kilkrazy wrote:
It is also astonishing they have deleted all existing user accounts. If they didn't keep that database, they have thrown away years of valuable information on customers.

Yeah, that's a mind-bogglingly bad move.

I find myself wondering if it was a deliberate design choice, or if their website guy just told them it couldn't be done to avoid the hassle...


On a design front, including the category totals in the menu is rather amateur-hour as well.

 insaniak wrote:
Alternately, just excluding pre-orders and backorders from the total spend required to obtain the free miniature would be another (also more customer-friendly) approach.

Yes - less bookkeeping as well.

I think they've stripped out all FAQ and other information. It's purely a webstore - a brand new webstore it seems if Kilkrazy,s comment is right that all user accounts are wiped.

Sometimes you can see why a company makes a choice that isn't the best, but they are forced into it through other factors. Here I'm finding it really hard to see why GW has done this. I guess their new policy is to abandon internet advertising and connection with players and to treat it purely like a webstore - though least they've still got the facebook pages for stores.

 Slinky wrote:
The odd thing about the site is that there doesn't appear to be any kind of introduction to what wargaming is, or what the Warhammer/40k settings are etc, Purely a web store.

Actually thats a fantastic point. There is no introduction to the hobby or the worlds of GW for new blood.

How long do we thing the brick and mortar stores will be around for?

Why is the Militarum Tempestus Codex not showing up in the US and Canada but show up in every where else?

Could the deletion of user accounts be a data protection thing ir did they just decide they didn't need it any more. Just because it;s not on the site doesn't mean they don't still hold that info.

 Mr Morden wrote:
How long do we thing the brick and mortar stores will be around for?

Trust me,if they take those down too there's pretty much going to be no new blood other than friends introducing to each other and if they were to take their stores down I doubt there will be much people left playing.

 Kilkrazy wrote:
It is also astonishing they have deleted all existing user accounts. If they didn't keep that database, they have thrown away years of valuable information on customers.

........ mind = blown. I thought the Taurox was the worst thing in recent memory, but this is just flat out pants on head.

Interestingly, if you try and reset your password for an old account (without ever creating a new one) the reset page indicates that it successfully generated and mailed you a new password. No email ever arrives, and presumably ever will, and no error message stating you don't exist (anymore) ever appears.

With coding this sloppy I'd hate to see what the back end looks like, vulnerability wise.

Sorry to say but a polished turd is still a turd.....

As much as it's nice and all, still too many missing things. And had a big chuckle about the limited model and you have to return it with some terms. Also the limit of shipping keeps going up.

Yup, thanks for that post. I ordered two of the new IG Storm Troopers, and the new Codex. I can't keep up with the new names... I do like the new Stormtroopers, got the clunky vehicle too, pretty sweet with the difficult terrain re-rolls. Why not. Oh and the Space Marine freebie, I like limited models, we'll see how limited it is. Limited to me is the miniatures like Sgt. Centurious. Generally I support my local game store but the promo was cool for the stuff I'm getting anyway, the local store does not give discounts so I'm not losing any money.

Site looked great, no problems negotiating, I like the search filter.

 Peregrine wrote:

 insaniak wrote:
The only reason that this would even be an issue is that they have shipped your order to you incomplete. In which case, if you decide to cancel the remainder of your order and purchase the outstanding part of it from somewhere else, that's on their head for selling you stuff they don't actually have to ship to you.

Would you prefer that they not ship out partial orders until everything has been paid for so that people don't cheat to get the free model?

And I have no problem with people canceling an order to buy the stuff somewhere else. I do have a problem with people claiming a reward for spending $X and then canceling their order but keeping the reward.

They should just send the bonus model with the last thing that gets sent in that order.

I wonder if the recent heartbleed error caused them to react that way to user accounts? It could be that they had to disable access to them whilst they patch up that security breach and then following that accounts will be active again (emails might simply also be overloaded with requests for changes).

The Data Protection Act does not require you to disable or delete user accounts because you change the design of your web site.

If you go to log in or register on the new site, it tells you the accounts from the old store are no longer active.

They may still hold that info, but why not use it for the benefit of customers? It used to tell you what stuff you had ordered in the past.

IDK about buying GW stuff, but I sometimes make the mistake of buying something on Amazon that I bought before. Their site pops up a warning if you put a duplicate item in your shopping basket, to help avoid that.

No FaQ = autocold .. dudes seriously? Some armies/units aren't even playable without one O_o

I am pretty sure they are not yet done with the update. I mean, I was shocked to see the “basic sisters” bundle had disappeared, but now, a few minutes later, it seems to be back again.
That, or I am loosing my grasp on reality.

I don't think you could by individual SM HVY weapons before but now you can.

For some reason the Lord of Change is listed as limited availability.

http://www.games-workshop.com/en-GB/Daemons-of-Chaos-Lord-of-Change

I am glad that they are now showing combined boxed sets as individual purchases. No more having to click on a model to find out what else it makes; each different "form" gets its own entry.