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The site is powered by http://www.e2x.co.uk/cms/road-runner which explains a lot of things.

 n0t_u wrote:
Anyone else think this new marine looks odd with how he's holding that gun? And that sword... is it meant to be a throwback to 2nd ed?

Your question is answered along with a pic about a page back when it was asked the last time. It is a modern homage to an older fig much like last year's Gamesday fig was to old cover art.

ChrisB wrote:
The site is powered by http://www.e2x.co.uk/cms/road-runner which explains a lot of things.

I'll take your word for it as I do not personally know that solution. So basically, they implemented their shopping cart with a solution specialized for that specifically. Its not as if they can easilly make content like a CMS would allow you. So, I am still betting on a secondary (primary) site that will take care of the content/blog aspect of their web presence.

 paqman wrote:

ChrisB wrote:
The site is powered by http://www.e2x.co.uk/cms/road-runner which explains a lot of things.

I'll take your word for it as I do not personally know that solution. So basically, they implemented their shopping cart with a solution specialized for that specifically. Its not as if they can easilly make content like a CMS would allow you. So, I am still betting on a secondary (primary) site that will take care of the content/blog aspect of their web presence.

Blog is still on the same site, just further down the page: http://www.games-workshop.com/en-US/blog/blog.jsp?_requestid=802772

ChrisB wrote:
The site is powered by http://www.e2x.co.uk/cms/road-runner which explains a lot of things.

You mean that ?

. Seriously, GW.

 Hybrid Son Of Oxayotl wrote:

ChrisB wrote:
The site is powered by http://www.e2x.co.uk/cms/road-runner which explains a lot of things.

You mean that ?

. Seriously, GW.

I've said it before, I'll say it again, the GW Board has doesn't have a plan!

Seriously, they don't seem to have any clue how to grow the company bigger.

I am pretty sure now their plan is to actually shrink it. That is why they cut some much away .

TBH, as far as Oracle is concerned, they're Midsized. They certainly aren't a large scale company. I'd be very surprised if their datacenter (if everything is self hosted and maintained well) was over 100 physical servers, probably not more than 300 virtual.

I wonder if the purging of user accounts is because they've outsourced everything now and can't hand over our personal details without permission?

Someone found GW's website designer: http://www.civiccomputing.com/home


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 Hybrid Son Of Oxayotl wrote:
I am pretty sure now their plan is to actually shrink it. That is why they cut some much away .

Sadly I'm more certain that has to do with cost cutting. All those Seconday Games that weren't really selling just ate up inventory space and that's basically wasted money for a company.

So now that the FAQs are removed is there anywhere I can go to get them again off that site cause I totally didn't download my Necron FAQ and well I guess my Doomscythes and such are no fliers now and don't work??

Like seriously WTF.

Looks like GW Customer Service is finally answer people's emails about this:

GW Customer Service wrote:Thanks for writing in to us! We are aware that the new web store launched without the Errata/ FAQ articles. This is only temporary and these FAQ's will be made available again in the very near future. However, at this time I don’t have a time or date available. Should you have any other questions, then please give us a call at 1-800-394-4263.

Sorry for the confusion, but I hope this helps.

 ClockworkZion wrote:
Sadly I'm more certain that has to do with cost cutting.

You do not go bigger by cutting your costs. If you want to go bigger, you need to increase your profits, not cut your losses. If everything you do is geared toward cost cutting and nothing is geared toward sales increasing, then you will shrink.

Yeah I sent them a email as well being like please email me the faqs thanks.

Anyone have the faqs saved somewhere?

 Hybrid Son Of Oxayotl wrote:

 ClockworkZion wrote:
Sadly I'm more certain that has to do with cost cutting.

You do not go bigger by cutting your costs. If you want to go bigger, you need to increase your profits, not cut your losses. If everything you do is geared toward cost cutting and nothing is geared toward sales increasing, then you will shrink.

Cost cutting is just as important as making more money. If you're not selling something (and let's be honest here, there may be a lot of nostalgia for BFG or Necromunda but they were not really selling) you either have to spend a lot of money revitalizing that product line to make it sell, or cut it. Someone sat down and did the math and realized they'd save more money than they could expect to make by updating the stuff so bye-bye it went. That's a business decision, they happen all the time.

From what I've seen, I don't like the new site. I'm not sure what the point of changing it was- what has it added? The few changes they have implemented are so minor they could have been added onto the old site.

Hollismason wrote:
So now that the FAQs are removed is there anywhere I can go to get them again off that site cause I totally didn't download my Necron FAQ and well I guess my Doomscythes and such are no fliers now and don't work??

Like seriously WTF.

Part of the problems with 40k are caused by this sort of mindset. It looks like a flyer, quacks like a flyer, flies like a flyer, and previously was a flyer. It's probably a flyer still. It confuses me that anyone could think their plastic toys have stopped working because of something like this.

 ClockworkZion wrote:
Cost cutting is just as important as making more money.

Yes, it is important. It is not however making your company grow bigger. Recently GW has been all about cost-cutting : one-man-store, specialist games, lack of translations, finecast, …
I can hardly find anything that would make them bigger, though. Except maybe an increase of the release rate.

The change away from items being listed by FOC is kind of annoying. It's like its just all random. Also, my info all gone? Not cool.

 n0t_u wrote:
Anyone else think this new marine looks odd with how he's holding that gun? And that sword... is it meant to be a throwback to 2nd ed?

It may not be meant to be but it is. I had a similar metal Captain with exactly the same sword over 20 years ago. I may even still have the model somewhere in my vast reservoir of old stuff.

 Hybrid Son Of Oxayotl wrote:

 ClockworkZion wrote:
Cost cutting is just as important as making more money.

Yes, it is important. It is not however making your company grow bigger. Recently GW has been all about cost-cutting : one-man-store, specialist games, lack of translations, finecast, …
I can hardly find anything that would make them bigger, though. Except maybe an increase of the release rate.

GW shot themselves in the foot during LotR and let the costs get out of control. 2013 they have barely cleared where they were in 2004 (which was their most profitable year until now) and in 2007 they had a loss of about 3 Million GBP. So I can't blame them for trying to get the bloat under control.

As for making them bigger I can think of a few things: 1. Increase production and sell through big box stores like MtG does and they did with LotR. 2. Online forums on the site. 3. Games Day needs to come back everywhere. 4. Stop hiding from everyone that wants to talk to you, even if they are the BBC. 5. Less "web exclusives". 6. Potentially drop the GW Stores and let FLGS handle carrying your products. You'll save a LOT of money on leases and insurance alone.

 ClockworkZion wrote:
Looks like GW Customer Service is finally answer people's emails about this:

GW Customer Service wrote:Thanks for writing in to us! We are aware that the new web store launched without the Errata/ FAQ articles. This is only temporary and these FAQ's will be made available again in the very near future. However, at this time I don’t have a time or date available. Should you have any other questions, then please give us a call at 1-800-394-4263.

Sorry for the confusion, but I hope this helps.

I received the same reply. So we can go back to merely being annoyed that they haven't done a FAQ in the past X months. Not great, but not crazy like many of us were worried about.

 MWHistorian wrote:
The change away from items being listed by FOC is kind of annoying. It's like its just all random. Also, my info all gone? Not cool.

You can sort by FOC though, so it's not too hard to do. And info is still there, you just need to scroll WAAAAAAAAAAAAAAAAAAAAAAAAAAAAAY down to see it (which annoys me honestly).


Automatically Appended Next Post:

 Lansirill wrote:

 ClockworkZion wrote:
Looks like GW Customer Service is finally answer people's emails about this:

GW Customer Service wrote:Thanks for writing in to us! We are aware that the new web store launched without the Errata/ FAQ articles. This is only temporary and these FAQ's will be made available again in the very near future. However, at this time I don’t have a time or date available. Should you have any other questions, then please give us a call at 1-800-394-4263.

Sorry for the confusion, but I hope this helps.

I received the same reply. So we can go back to merely being annoyed that they haven't done a FAQ in the past X months. Not great, but not crazy like many of us were worried about.

Well that and annoyed at "when are they going to release this thing already!?".

Have they always charged sales tax?

 d-usa wrote:
Have they always charged sales tax?

I got hit with it last week and I don't even live in a state with it!

I assume we're paying for TN's sales tax in the states.

 ClockworkZion wrote:
3. Games Day needs to come back everywhere. […] 5. Less "web exclusives".

Yeah, I forgot that on my list of cost-cutting decisions.

 ClockworkZion wrote:
And info is still there, you just need to scroll WAAAAAAAAAAAAAAAAAAAAAAAAAAAAAY down to see it (which annoys me honestly).

I think he means the information he/she put on his/her account. This is gone. Shipping address, wish lists, …

The new site looks...somewhat pretentious. The layout and font looks like something I'd expect from a large chain bookstore coffee shop or like the Barnes & Noble website, not a tabletop gaming company specializing in GrimDark.

 Hybrid Son Of Oxayotl wrote:

 ClockworkZion wrote:
3. Games Day needs to come back everywhere. […] 5. Less "web exclusives".

Yeah, I forgot that on my list of cost-cutting decisions.

Web exclusives seem to be tied with GW's production levels. The Games Day thing just bugs me because it was a great way to get people excited about stuff and wanting to do more in general with things.

 Hybrid Son Of Oxayotl wrote:

 ClockworkZion wrote:
And info is still there, you just need to scroll WAAAAAAAAAAAAAAAAAAAAAAAAAAAAAY down to see it (which annoys me honestly).

I think he means the information he/she put on his/her account. This is gone. Shipping address, wish lists, …

My mistake! I thought it was a complaint about the "missing" information for models and armies that is just now buried.

The FAQ thing worries me.

“We didn’t get that done by launch, but it’s on our to-do list. No ETA” is programer talk for “Not going to happen” And that’s not just a GW thing.

As a webstore, it’s perfectly serviceable. It won’t change my use of GW’s site, which was looking at pictures, preferably w/ sprues, for ideas and modeling/painting help. The new ability to do cross army searches might help with that.

I didn’t really go there for the articles though. I’ve got Dakka for that.

Wow, that is one hideous, hard-to-navigate website.

The 90s called, they want their checkboxes back.

ROFL, tax....really? I just noticed that, one more reason I will NEVER order directly from them.