Forum adverts like this one are shown to any user who is not logged in. Join us by filling out a tiny 3 field form and you will get your own, free, dakka user account which gives a good range of benefits to you:
No adverts like this in the forums anymore.
Times and dates in your local timezone.
Full tracking of what you have read so you can skip to your first unread post, easily see what has changed since you last logged in, and easily see what is new at a glance.
Email notifications for threads you want to watch closely.
Being a part of the oldest wargaming community on the net.
If you are already a member then feel free to login now.
I've just started getting into DZC and I've decided to start expanding my forces outside of the Starter Set contents. I ordered 4 DZC blisters from a reseller last week. They arrived yesterday and 3 of the blister packs have missing parts. Obviously missing parts will occasionally happen, but to receive an order with 75% duff rate is rather concerning to say the least.
The reseller said that my best is to contact Hawk Wargames directly. I’ve dropped them an E-mail via the address on their site yesterday afternoon and I've not heard anything back yet, but their website says:
We will always endeavour to reply to emails within 5 working days.
Is it just me or is 5 working days a pretty shoddy turnaround for an email response? Especially regarding a compliant. I’ve dealt with wargames companies that consisted of one man in a garage before and it’s rare that I’ve had to wait more than 24 hours for a response to an e-mail.
I assume I've just been very unlucky. Has anyone else had issues with missing parts for DZC stuff?
This message was edited 3 times. Last update was at 2014/04/25 10:55:51
"And if we've learnt anything over the past 1000 mile retreat it's that Russian agriculture is in dire need of mechanisation!"
Since you are in the UK your contact is with the business not the manufacturer so the company (assuming it is a business) should be replacing the missing bits
Palming the job of chasing up the manufacturer on you is pretty poor (are you willing to name and shame them?)
That said Hawk saying they'll try to reply to emails in 5 working days (a working week) seems perfectly reasonable
as they're not a huge operation and do a bunch of conventions and stuff so may have periods with nobody in the office so it will cover them for that.
(they can, of course, reply faster than that, they're just not guaranteed to do so)
It really is worth keeping in mind that Hawk Wargames staff is... 4 people.
That's less than the number of on duty staff in most cafes.
But yeah, I recently had some missing flying stands from my Ferrum Drone Base, Hawk got back to me incredibly quickly and are posting out the replacement stands any day now.
I honestly can't fault the company at all. Truth be told, I'm a little scared about how they manage to do everything they do.
This message was edited 1 time. Last update was at 2014/04/26 01:56:22
Small companies can have a level of inititive larger companies can only dream of.
Also this is a company founded by a visionary. David Lewis is IMHO the finest miniatures games designer in the UK, so much of what he does is original; its not like he has one or two good ideas and pushes them, he has many more than that.
Who else takes scale pictures og each miniature compared to a coin so we know exactly what we get.
Who else sells armies with foam packing as standard.
As for the ruleset, it covers so much new ground.
n'oublie jamais - It appears I now have to highlight this again.
It is by tea alone I set my mind in motion. By the juice of the brew my thoughts aquire speed, my mind becomes strained, the strain becomes a warning. It is by tea alone I set my mind in motion.
Also this is a company founded by a visionary. David Lewis is IMHO the finest miniatures games designer in the UK, so much of what he does is original; its not like he has one or two good ideas and pushes them, he has many more than that.
Who else takes scale pictures og each miniature compared to a coin so we know exactly what we get.
Who else sells armies with foam packing as standard.
As for the ruleset, it covers so much new ground.
Wow. Listen to you.
Lots of companies take comparison shots.
Foam is not "standard" for them, but is only included with the deluxe sets. Not the basic starters. And it comes at a considerable cost.
I realize you want to gush or whatever, but the hyperbole here is a bit much.
Actually, I could stand to see more companies taking comparison shots with quarters or something. I have been surprised a fair few times at scales. A fair number do, but not enough for my tastes.
Actually its very rare. Dave Lewis took several photos of each product, various angles painted and unpainted and had coins for comparison. I dont know of any other company that does size comparisons for every miniature.
Foam is not "standard" for them, but is only included with the deluxe sets. Not the basic starters. And it comes at a considerable cost.
Which means it's standard, it's not mandatory. You can have any of the three army sises per faction with or without foam.
Inflammatory posting style edited.
This message was edited 1 time. Last update was at 2014/04/28 16:35:51
n'oublie jamais - It appears I now have to highlight this again.
It is by tea alone I set my mind in motion. By the juice of the brew my thoughts aquire speed, my mind becomes strained, the strain becomes a warning. It is by tea alone I set my mind in motion.
Medium of Death wrote: Who did you buy from, because as stated before the retailer should be dealing with this before patching you off to Hawk.
To be honest whilst your contact is with the retailer not the manufacturer, many shops in the wargaming world will advise you to contact the manufacturer. Miniature wargame manufacturers will typically replace parts (damaged/missing) without much fuss and its a quicker turn around than going through the retailer (esp as many retailers oft don't carry much space stock - heck most that I know on the highstreet might only have one of any specific item in stock at any point in time barring on the biggest lines selling). I wouldn't consider it "patching off" but simply part of the generally accepted and working practice.
I realize you want to gush or whatever, but haters gonna hate
Fixed.
Please don't use the "fixed that for you" bit on Dakka. It's rude and not conducive to constructive conversation.
Adepticon 2015: Team Tourney Best Imperial Team- Team Ironguts, Adepticon 2014: Team Tourney 6th/120, Best Imperial Team- Cold Steel Mercs 2, 40k Championship Qualifier ~25/226
More2010-2014 GT/Major RTT Record (W/L/D) -- CSM: 78-20-9 // SW: 8-1-2 (Golden Ticket with SW), BA: 29-9-4 6th Ed GT & RTT Record (W/L/D) -- CSM: 36-12-2 // BA: 11-4-1 // SW: 1-1-1
DT:70S++++G(FAQ)M++B++I+Pw40k99#+D+++A+++/sWD105R+++T(T)DM+++++ A better way to score Sportsmanship in tournaments The 40K Rulebook & Codex FAQs. You should have these bookmarked if you play this game.
The Dakka Dakka Forum Rules You agreed to abide by these when you signed up.
Have you a pathological fear of compliments? Someone beat you with a stick?.
No, but hyperbolic gushing is obnoxious and unhelpful.
Actually its very rare. Dave Lewis took several photos of each product, various angles painted and unpainted and had coins for comparison. I dont know of any other company that does size comparisons for every miniature.
No idea who Dave Lewis is. You have a personal stake here?
Which means it's standard, it's not mandatory. You can have any of the three army sises per faction with or without foam.
You should reevaluate your definition of "standard." Their basic starter sets do not have foam with them, nor does their 2-player starter.
You clearly have a vested interest in the product, and that's fine. But your gushing is disingenuous and doesn't do anything to help the OP.
Automatically Appended Next Post: OP - I had a lot of problems with the PHR stuff I originally bought, much of It caused by the hollowness of the models. Can't tell you how many times I clipped sprue nubs that lead to "divets" on my model that I had to fix.
This message was edited 2 times. Last update was at 2014/04/28 03:32:44
They got back to me in just over 24 hours with an initial response and they contacted me today to tell me they are sending replacements to me.
I was a little taken aback by the fact that 3 out of the 4 products I bought had missing bits in the first place, I’m going to assume that’s just a matter of pure bad luck on my part. If they do have issues with their production lines then I hope they get these sorted. But their customer service in response to has proven to be very good so my faith has been restored.
"And if we've learnt anything over the past 1000 mile retreat it's that Russian agriculture is in dire need of mechanisation!"
Lucius, I think that is just bad luck. Over the last week or two I've picked up probably 10-12 blisters of UCM stuff, plus the Air Conditioning vents pack, and the only miscast/QC mistake in the lot was one set of piping that was slightly miscast.
Glad Hawk responded right away. That always makes me feel good when the manufacturer takes those issues seriously and responds promptly.
As to the guys bickering - I think Hawk does a much better job than most. I haven't ever purchased a blister wondering what I was going to get, and I certainly can't say that about everyone. I love that they have a super affordable starter set (in plastic!) and the terrain sets are also at a good price point and excellent quality. I do wish they'd make starter sets for the other factions in plastic as well, and my understanding is that is the long term goal.
Have you a pathological fear of compliments? Someone beat you with a stick?.
No, but hyperbolic gushing is obnoxious and unhelpful.
Seriously, what is your problem. I see a well presented product, a company that responds quickly to error and makes a game with good miniatures and ruleset.
What is so 'obnoxious' about liking it, or even 'gushing'
No idea who Dave Lewis is. You have a personal stake here?
Why would I need a personal stake to speak positively about something. Is that how you think, will you only be enthusiastic if there is some form of kickback. If so don't project your self-centeredness onto me.
Dave Lewis runs and owns Hawk Wargames, designed the miniatures wrote the rules etc. Almost all of it the work of one man working alone until launch, quite an achievement IMHO, and one that has been recognised in the gaming community at large.
But if you didn't know this why are you coming on strong here? Do you normally vent off on forum topics you patently know nothing about.
You clearly have a vested interest in the product, and that's fine. But your gushing is disingenuous and doesn't do anything to help the OP.
Actually I have no vested interest, see previous comments.
However my comments are on topic. The general quality of attitude from Hawk Wargames reflects in their customer service.
OP - I had a lot of problems with the PHR stuff I originally bought, much of It caused by the hollowness of the models. Can't tell you how many times I clipped sprue nubs that lead to "divets" on my model that I had to fix.
So maybe thats why you are so upset.
This is a common problem solved by being more careful when trimming the connectors. You can have a similar problem with UCM tanks, the solution is to cut very carefully and a little above flush then file down.
Please don't use the "fixed that for you" bit on Dakka. It's rude and not conducive to constructive conversation.
Fine. Will withdraw comment. However....
Being trolled because I had something positive to say about a miniatures company. Thats ok?
So far having politely worded complementary views on Hawk Wargames has been 'obnoxious', 'disingenuous', 'hyperbolic' and 'gushing'. Its mixing them all in together that causes offense as it implies, repeatedly, that my posts are a willful intent to deceive. In even though I am fairly hardened to the internet I had initially no idea why my first post could have accrued so much bile. It has even been implied that I only posted positive comments because it would somehow profit me.
We know Dakka is more comfortable slagging off a games company rather than praising one, and most of us including myself get caught up in that. But to openly suggest that another poster is only posting biased reviews for personal gain is just not on. Opinions on companies and their products is the fierce beating heart of Dakka, driven by free minded gamers who have preferences and are willing to share them. Some people are here for industry self publicity, and have good sense to be up front about it. However the majority of gamers here speak from their own preferences and experiences and not a corporate agenda. Last thing we need is if anyone with a positive opinion is written off as a stooge, if that sort of gak is it let be where does it leave Dakka?
Time for a bit of balance, I got red text, and IMHO I think that has been taken as an endorsement to continue trolling me hence my open reply.
This message was edited 2 times. Last update was at 2014/04/28 16:38:18
n'oublie jamais - It appears I now have to highlight this again.
It is by tea alone I set my mind in motion. By the juice of the brew my thoughts aquire speed, my mind becomes strained, the strain becomes a warning. It is by tea alone I set my mind in motion.
I have almost the entire PHR range, and I've never had missing pieces. My initial purchases (at the game's release) did suffer from miscasts and air bubbles, but everything I've bought since has been perfect.
But yeah, more generally, Hawk have good points and bad, same as any other company. I would never go so far to describe Dave Lewis as a 'visionary' - he has designed an excellent range of miniatures, that's all. I've given up trying to play the game due to the poor rules, but I still buy up every release for the PHR regardless due to the quality of the models. I hope a second edition comes out one day that's as good as the range deserves.
Actually, one complaint I have about Hawk is that they won't sell me bits from their kits, despite obviously having stock around (or available to cast) to fulfill missing parts.
“Good people are quick to help others in need, without hesitation or requiring proof the need is genuine. The wicked will believe they are fighting for good, but when others are in need they’ll be reluctant to help, withholding compassion until they see proof of that need. And yet Evil is quick to condemn, vilify and attack. For Evil, proof isn’t needed to bring harm, only hatred and a belief in the cause.”
Orlanth wrote: Who else takes scale pictures og each miniature compared to a coin so we know exactly what we get..
Reaper takes scale pictures of each minature with a cm-increment scale, which is actually useful.
This thing people do with adding a coin to the picture is completely useless to anyone who doesn't use the same currency.
Reaper does do a pretty good job, though I am not familiar enough with the metric to get a good feel for it Not "completely useless" perhaps, but not terribly so. Still, heads and shoulders above what most manufacturers do!
Riquende wrote: I have almost the entire PHR range, and I've never had missing pieces. My initial purchases (at the game's release) did suffer from miscasts and air bubbles, but everything I've bought since has been perfect.
I had miscast issues from stuff bought at release.
But yeah, more generally, Hawk have good points and bad, same as any other company. I would never go so far to describe Dave Lewis as a 'visionary' - he has designed an excellent range of miniatures, that's all. I've given up trying to play the game due to the poor rules,
The rules are not perfect, I am vocally critical of weaknesses in the game on the Hawk forums, however the good far outweighs the bad, and Hawk do try and fix the bad. There have been frequent FAQ's and attempts to rebalance broken units.
Actually, one complaint I have about Hawk is that they won't sell me bits from their kits, despite obviously having stock around (or available to cast) to fulfill missing parts.
A fair critique, Hawk dont do bitz, I would like to have an extra Odin arm so I can model up three Odin and one Zeus from two blisters.
Its largely a PHR problem, every other faction sells things in the exact numbers needed for the unit. Though you can end up with excess Yari and Razorworms due to inconvenient pack sizes.
Orlanth wrote: Who else takes scale pictures og each miniature compared to a coin so we know exactly what we get..
Reaper takes scale pictures of each minature with a cm-increment scale, which is actually useful.
This thing people do with adding a coin to the picture is completely useless to anyone who doesn't use the same currency.
Reaper does do a pretty good job, though I am not familiar enough with the metric to get a good feel for it Not "completely useless" perhaps, but not terribly so. Still, heads and shoulders above what most manufacturers do!
Hawk use Euro, Uk pennies and US cents for scale reference to cover as much as possible.
Actually what I would do is photo on a grid of 1cm squares, with a scale reference.
This message was edited 1 time. Last update was at 2014/04/28 19:25:11
n'oublie jamais - It appears I now have to highlight this again.
It is by tea alone I set my mind in motion. By the juice of the brew my thoughts aquire speed, my mind becomes strained, the strain becomes a warning. It is by tea alone I set my mind in motion.
Riquende wrote: I have almost the entire PHR range, and I've never had missing pieces. My initial purchases (at the game's release) did suffer from miscasts and air bubbles, but everything I've bought since has been perfect.
This was my experience with that first wave. Admittedly, I didn't buy any further after that initial purchase because the first was substantial enough.
But yeah, more generally, Hawk have good points and bad, same as any other company. I would never go so far to describe Dave Lewis as a 'visionary' - he has designed an excellent range of miniatures, that's all. I've given up trying to play the game due to the poor rules
Agreed. Everyone in my area dumped their stuff because the rules for the game are rough, and we found it unfun. We even demoed it at GenCon 2013, so we did give it a fair shake. Still trying to figure out the "visionary" quote....
Seriously, what is your problem. I see a well presented product, a company that responds quickly to error and makes a game with good miniatures and ruleset.
What is so 'obnoxious' about liking it, or even 'gushing'
I invite you to read your initial post again. Were this a GW thread, the term " white knight" and "fanboy" would have been tossed out by now. I won't do that because I think both are insulting and condescending, but I stand by my statement that your initial was certainly a tad hyperbolic.
This message was edited 2 times. Last update was at 2014/04/28 19:29:34
n'oublie jamais - It appears I now have to highlight this again.
It is by tea alone I set my mind in motion. By the juice of the brew my thoughts aquire speed, my mind becomes strained, the strain becomes a warning. It is by tea alone I set my mind in motion.
Not until right now while trying (and failing) to get your meaning.
My comment was a peace offering to agree to disagree on Hawk Wargames.
n'oublie jamais - It appears I now have to highlight this again.
It is by tea alone I set my mind in motion. By the juice of the brew my thoughts aquire speed, my mind becomes strained, the strain becomes a warning. It is by tea alone I set my mind in motion.
A peace offering is great, Orlanth, and agreeing to disagree at this point would be good (also directed at cincy).
I think it's a bit of a miscommunication that comes from text. However, Orlanth to your point to Mannahnin... I'm almost always super positive about Hawk Wargames, but I don't draw this same reaction from people... posting "fixed that for you" is kind of a no-fly-zone on Dakka (or at least, when it is noticed) as it generally leads to people going back and forth a bit.
But I share your love of Hawk Wargames, and they are replacing the OP's missing bits, so cincy and your agreeing to disagree and moving on would be good here
Riquende wrote: I have almost the entire PHR range, and I've never had missing pieces. My initial purchases (at the game's release) did suffer from miscasts and air bubbles, but everything I've bought since has been perfect.
This was my experience with that first wave. Admittedly, I didn't buy any further after that initial purchase because the first was substantial enough.
But yeah, more generally, Hawk have good points and bad, same as any other company. I would never go so far to describe Dave Lewis as a 'visionary' - he has designed an excellent range of miniatures, that's all. I've given up trying to play the game due to the poor rules
Agreed. Everyone in my area dumped their stuff because the rules for the game are rough, and we found it unfun. We even demoed it at GenCon 2013, so we did give it a fair shake. Still trying to figure out the "visionary" quote....
Seriously, what is your problem. I see a well presented product, a company that responds quickly to error and makes a game with good miniatures and ruleset.
What is so 'obnoxious' about liking it, or even 'gushing'
I invite you to read your initial post again. Were this a GW thread, the term " white knight" and "fanboy" would have been tossed out by now. I won't do that because I think both are insulting and condescending, but I stand by my statement that your initial was certainly a tad hyperbolic.
I'm very interested. I enjoy the game and have just got into it. What exactly did you guys not enjoy about the rules? I find it very tactical.
But yeah, I recently had some missing flying stands from my Ferrum Drone Base, Hawk got back to me incredibly quickly and are posting out the replacement stands any day now.
I honestly can't fault the company at all. Truth be told, I'm a little scared about how they manage to do everything they do.
Well, I had a small packet in the mail today from Hawk. In it contained... 4 flying bases.
I guess I can just stick the drones on to it directly and have them be landed or something. Or hope the flying stands pack ends up being ultra cheap on ebay.
This message was edited 1 time. Last update was at 2014/05/02 15:46:26
Ah, that happened to my friend, too. He just emailed them again and they sent out the right parts. Since you're in the UK it should be a pretty quick turnaround.
