If you have any questions please contact us at
customerservice@gencon.com.
All participants in
Gen Con LLC's ("
Gen Gon") 2015 convention ("convention") being held July 30 - August 2, 2015 in Indianapolis, Indiana, are required to, and hereby do, assume all risk of participation in the convention by accepting this terms of service agreement ("agreement") and the assumption of risk and release of liability described below.
PURCHASES
Every attendee is required to wear a badge, with the exception of children ages eight and under. Children ages eight and under are free to attend and do not need a badge unless they will be participating in ticketed events.
All children must be accompanied by a Parent or Guardian with a badge and children must be registered online or at the Customer Service or Badge Registration kiosks and receive a wristband (for security purposes).
Gen Con accepts Visa, MasterCard, Discover, and American Express as payment. Cash is accepted for purchases onsite. Checks and Money Orders are not accepted at any time.
REFUNDS
All refund requests must be made by the end of day on June 14, 2015. Absolutely no badge cancellation requests will be honored after June 14, 2015, 11:59 pm (Eastern). (Exchanges can be made onsite starting July 29, 2015.)
Pre-Registration cancellations and refunds will be processed during
GEN CON Customer Service hours.
Refund requests received prior to the end of Pre-Registration will be issued a refund and credited back to the original credit card or system credit used for purchase, less any administrative fees.
If the items needing to be refunded have already been mailed, we will require the items be returned to our Seattle office immediately before your refund will be processed.
All badge refunds are subject to a $10 administrative fee. All event and generic ticket refunds are subject to a 5% administrative fee for the total sum of tickets refunded. There are no exceptions.
All refund requests must be made by the purchaser via mail or email (see Contact Info below).
Refund requests must include the first and last name of the attendee,
GEN CON Account number and email address associated with the account. Badge types and Game
IDs, along with a description of the items to be refunded is greatly appreciated (i.e. a 4-Day badge and eight generic tickets, or three Saturday badges and three True Dungeon tickets, Game
ID#________).
Only event tickets can be refunded onsite. Badges are non-refundable and non-transferable.
Event ticket refunds will be managed at the Customer Service kiosk and will only be refunded to the person whose name is on the ticket or to the original purchaser.
A valid government issued photo
ID and a Convention badge are required to process any type of ticket refund onsite.
Event specific ticket refunds/exchanges must be requested at least 30 minutes prior to the start of the event. Refund/Exchange requests received after that time will not be honored.
All event specific ticket refunds are subject to a 5% administrative fee for the total sum of tickets refunded. There are no exceptions. Refunds will be made back to the original form of payment.
Generic tickets will only be refunded as a system credit. There is no cash refund on generic tickets. There are no exceptions. (System credit can be used to purchase badges or tickets for any future
Gen Con. It is non-transferable, non-refundable and does not expire.)
The last day to receive a generic ticket or event specific ticket refund is Sunday, August 2, no later than 4:00 pm, at the Customer Service kiosks.
EXCHANGES OR UPGRADES
If you want to exchange your 1-Day badge for a 4-Day badge or your 4-Day badge for a 1-Day badge before the end of Pre-Registration, you must first contact Customer Service (see Contact Info below) to refund your current badge. Then you can purchase the new badge online. Event tickets for non-applicable days will need to be refunded.
Pre-Registration event ticket exchanges require the Attendee's Name and Login (or email address),
GEN CON Account number and the Game
ID of the event you wish to change. A system credit will be issued to your account for the event being exchanged. Once the credit has been applied, you will receive a confirmation email letting you know you can register for a new event.
Onsite, a 1-day badge can be upgraded to a 4-day badge only if the 1-day badge is current. In order to exchange a current 1-day badge for a different 1-day badge onsite, you must do so a minimum of one day before your badge is valid.
For onsite event ticket exchanges, please present the ticket for the event you would like to exchange and provide the Game
ID for the event you wish to replace. Event ticket refunds/exchanges must take place at least 30 minutes prior to the start of the event.
A valid government issued photo
ID and a Convention badge are required to process any type of badge or ticket exchange onsite.
EVENT CANCELLATIONS
If an event has been cancelled, please see the area Hall Captain for further instructions. No event ticket refunds will be given for cancelled events without a stamp or signature from the Hall Captain. Whereas cancelled event tickets with proper Hall Captain signature qualify for refund, Convention badges will NOT be refunded or credited due to event cancellations.
LOST BADGES & EVENT TICKETS
We cannot replace lost, stolen or forgotten badges and/or event tickets.
GEN CON will not provide refunds, credit or replacements for any lost items.
GEN CON will not refund, credit or replace badges or event tickets if courier tracking indicates the badge or ticket was received at your premises. Lost, stolen or forgotten items must be repurchased at full cost. It is recommended you check with the
GEN CON Show Office to see if your materials have been turned in to Lost & Found.
GEN CON assumes no responsibility for lost, stolen or forgotten materials.
WAIVER / ASSUMPTION OF RISK / RELEASE OF LIABILITY
You agree to assume all risks of participating in the Convention and release
GEN CON from any liability for loss, damage or injury (including disability or death) to your person and property while attending, participating in or becoming involved with the Convention. You specifically make the following representations and assurances to
GEN CON, acknowledging that
GEN CON would not permit your participation in the Convention without receiving such representations and assurances:
I wish to participate in a
GEN CON Convention subject to the terms and conditions herein. I acknowledge and agree that the Convention involves some inherently dangerous activities.
GEN CON will use good faith efforts to conduct and manage the Convention, but I understand that it is not possible to make the Convention completely safe. I warrant and represent that I am sufficiently knowledgeable, skilled and/or informed regarding the Convention to properly and fully judge the inherent risks of the Convention.
ASSUMPTION OF RISK
I acknowledge and agree that the Convention involves potential risks of serious personal injury, disability or even death. I represent that I have sufficient physical fitness to participate in the Convention and I have no medical reason or impairment that might otherwise prevent me from participating in the Convention. If I know or should know of any condition or problem that might prevent me from safely participating in the Convention, I agree that I will immediately advise
GEN CON and remove myself from the Convention.
In consideration of being allowed to attend, participate in or become involved with the Convention, I hereby assume full responsibility for my own safety and accept all known and unanticipated risks of loss, damage and injury (including death or disability) to myself and my property while attending, participating in or becoming involved with the Convention, regardless of whether or not such risks are attributable to the negligence of others. By assuming and accepting all known and unanticipated risks, I completely absolve, waive, discharge and release
GEN CON and all its employees, advisors, consultants, members, contractors, organizers, operators, volunteers, sponsors or other persons affiliated with
GEN CON and all facility staff, guests, fellow participants, landlords, owners, management companies and the like (collectively the "Indemnified Parties") from any legal duty for my safety or any liability for my harm, to the maximum extent permitted by law.
RELEASE OF LIABILITY
In consideration of being allowed to attend, participate in or become involved with the Convention, I hereby agree to release, waive, discharge, hold harmless, defend and indemnify the Indemnified Parties from and against any and all liability, claims, demands, controversy, lawsuits or possible causes of action ("Claims") that may accrue or arise from any loss, damage or injury (including death or disability) to my person and property that is in any way related to or arising in connection with my attendance at, participation in or involvement with the Convention, regardless of whether or not such Claims are attributable in whole or in part to any act, omission or negligence of the Indemnified Parties. I agree that the Indemnified Parties will not be legally responsible for any loss, damage and injury (including death or disability) to my person and property arising out of or in any way connected to the Convention, however caused and on any theory of liability whatsoever (whether i n contract, tort, negligence, strict liability or otherwise), including but not limited to the Indemnified Party's own negligence. Such defense and indemnification shall include all reasonable costs, expenses and attorney's fees that may be associated with any Claims. I further agree that I will not cause, encourage, promulgate, support or cooperate with (unless such cooperation is judicially mandated) any Claims to be brought against the Indemnified Parties.
I understand that the above release and assumption of risk is intended to provide a comprehensive release of liability but is not intended to assert any defenses that are prohibited by law. The release and assumption of risk shall be enforceable to the fullest extent allowed by law. If any portion of the release and assumption of risk is held invalid, those parts that are not held invalid shall continue in full force and effect. The terms of the above release and assumption of risk shall apply to and be binding on myself, my spouse, my heirs, all members of my family, executors, administrators, representatives, and assigns.
GENERAL PROVISIONS
I understand this Agreement is a binding contract that supersedes any other agreements or representations and is intended to provide a comprehensive release of liability but is not intended to assert any defenses which are prohibited by law. The invalidity or unenforceability of any provision of this Agreement shall not affect the validity or enforceability of any other provision. The parties hereby irrevocably and unconditionally consent to submit to the exclusive jurisdiction of the United States District Court for the Western District of Washington or the Superior Court of Washington State for King County any actions, suits or proceedings arising out of or relating to this Agreement and irrevocably and unconditionally waive any objection to the laying of venue of any action, suit or proceeding arising out of this Agreement. The parties hereby irrevocably waive all rights to trial by jury in any action, proceeding or counterclaim (whether based on contract, tort or otherwise) ar ising out of or otherwise relating to this Agreement.
EXPLOITATION OF NAME AND LIKENESS
In consideration of being allowed to participate in this Convention, I hereby agree that
GEN CON may photograph and/or record my likeness and/or voice and my participation in the Convention and without any additional consideration, I hereby agree that
GEN CON and its assigns and/or licensees may distribute, exhibit, broadcast, exploit, advertise, publicize and promote my name, biographical material, likeness, voice and performance in and in connection with the Convention or other
GEN CON events. I further agree that
GEN CON may edit my appearance therein and I waive any personal or proprietary rights with respect thereto. I represent and warrant to
GEN CON that I have not made any contract or commitment in conflict with this grant of rights to
GEN CON. Nothing herein contained shall obligate
GEN CON to make or cause to be made any broadcast or other use of said appearance, or to exercise any of the rights granted to
GEN CON herein.
ETHICS, CONDUCT AND NO HARASSMENT
I understand that
GEN CON is dedicated to providing a safe, enjoyable, and harassment-free Convention experience for all participants and workers, regardless of their gender, sexual orientation, disability, physical appearance, body size, race, religion, or affiliation, and I hereby acknowledge that disruptive behavior, inappropriate and unlawful conduct, and harassment in any form will not be tolerated. I agree to conduct myself, and any minors under my supervision, in a safe, responsible, non-disruptive, and lawful manner while attending the Convention, and understand that violation of Convention policies as determined by
GEN CON in its sole discretion, may result in my expulsion from the Convention without refund.If you need to report an issue you may do so by visiting the Show Office in room 112 or Customer Service in the Wabash East concourse.
MEDIA USAGE
Media recording equipment larger than a handheld device is allowed only with an approved Press badge or the express consent of
Gen Con LLC. Those with professional recording needs should email
press@gencon.com with their inquiries. Those with non-professional recording interest should email
customerservice@gencon.com.
Attendees may not block aisles or walkways, impede movement, or disrupt the convention for photo-taking or recording purposes.
Media recordings of specific exhibitor booths, on-sale products, demo products, and specific
Gen Con events are prohibited without the consent of the associated exhibitor or event organizer/
GM. Attendees are responsible for knowing and complying with any additional rules and regulations pertaining to their location of recording.
Gen Con's Ethics, Conduct, and No Harassment policy extends to photos, recordings, and act of recording taken by attendees at
Gen Con. Attendees acknowledge that their photos and recordings must comply with
Gen Con's Ethics, Conduct, and No Harassment policy, and that a failure to do so may result in expulsion without refund from the convention. This policy is enforced at
Gen Con's sole discretion.
Gen Con, the
Gen Con logo, and "The Best Four Days in Gaming!" are trademarks of
Gen Con LLC. All rights reserved. Use of these marks without express written consent from
Gen Con LLC is prohibited.
CONTACT INFO
If you have any inquiries regarding our Refund, Exchange or Cancellation Policies, please call our office at 800-529-3976 x3806 or email us at
customerservice@gencon.com. Customer Service hours are 9:30 am - 5:00 pm (Pacific), 12:30 pm - 8:00 pm (Eastern). During the convention, all inquiries can be made at the Customer Service kiosk onsite.
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