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kombatwombat wrote:
I don’t think there’s anything particularly wrong with missing a deadline, especially when breaking (for GW) new ground. However, purely from an expectation management point of view, they handled announcing the delay horribly.

If I’m go tell my boss that I’m going to miss a deadline, he isn’t going to blow up and rage at me. But he will ask me two questions: why, and when I’m projecting to finish. I’d better have some damned good answers to those questions waiting before I even go to his office or he will rage at me.

What GW has effectively done is knock on the door at the eleventh hour, announced ‘we didn’t realise the impact of x happening was going to be so big, so we’ll be late’ and spent the next two weeks dodging any questions for details or a perspective date. It’s understandable that this is going to upset people.

GW being late isn’t the issue; their lack of transparency is.

Yea, that's a fair point, but would it be worse to give a second date and miss that as well?

 Daedalus81 wrote:

kombatwombat wrote:
I don’t think there’s anything particularly wrong with missing a deadline, especially when breaking (for GW) new ground. However, purely from an expectation management point of view, they handled announcing the delay horribly.

If I’m go tell my boss that I’m going to miss a deadline, he isn’t going to blow up and rage at me. But he will ask me two questions: why, and when I’m projecting to finish. I’d better have some damned good answers to those questions waiting before I even go to his office or he will rage at me.

What GW has effectively done is knock on the door at the eleventh hour, announced ‘we didn’t realise the impact of x happening was going to be so big, so we’ll be late’ and spent the next two weeks dodging any questions for details or a perspective date. It’s understandable that this is going to upset people.

GW being late isn’t the issue; their lack of transparency is.

Yea, that's a fair point, but would it be worse to give a second date and miss that as well?

This can easily be avoided by not, you know, missing the second date.

Remember this FAQ was sheduled to come out right after Adeptacon. Now unless they were planning on popping home and writing it that evening [Suggesting it's hardly any work], they had it basically fully written as is.

It can't be that hard to decide how long it's going to take them to write the extra dozen lines of text to correct whatever it was at Adepticon that required fixing, and adding it. Otherwise they're going to delay into another major event, which will showcase more fixes, that require more work, that delay them into a codex release, which requires more work which overlays with another codex release, and then another major event, and hey now it's only a month till we do the September balence patch anyway, so...

kombatwombat wrote:
If I’m go tell my boss that I’m going to miss a deadline, he isn’t going to blow up and rage at me. But he will ask me two questions: why, and when I’m projecting to finish. I’d better have some damned good answers to those questions waiting before I even go to his office or he will rage at me.

The GW designer can always say: Well, Boss, you only assigned this project to me last week. It will take 4 weeks of basic design, 4 for testing, and at least 2 for layout. That's ten weeks. You also know now when it will be done.

AdmiralHalsey wrote:


This can easily be avoided by not, you know, missing the second date.

Remember this FAQ was sheduled to come out right after Adeptacon. Now unless they were planning on popping home and writing it that evening [Suggesting it's hardly any work], they had it basically fully written as is.

Sure and the only way to guarantee that they don't miss it is to massively over estimate the time it will take to complete.

So, GW's first time coming out and they say something like "We need to delay until September". Commence posts about GW not having actually done the FAQ or similar such things.

It can't be that hard to decide how long it's going to take them to write the extra dozen lines of text to correct whatever it was at Adepticon that required fixing, and adding it.

Massive assumption in an attempt to make your position sound reasonable.

Otherwise they're going to delay into another major event, which will showcase more fixes, that require more work, that delay them into a codex release, which requires more work which overlays with another codex release, and then another major event, and hey now it's only a month till we do the September balence patch anyway, so...

What's it like there on Planet GW Sucks? If it gets delayed until September I'll eat my hat.

kombatwombat wrote:
I don’t think there’s anything particularly wrong with missing a deadline, especially when breaking (for GW) new ground. However, purely from an expectation management point of view, they handled announcing the delay horribly.

If I’m go tell my boss that I’m going to miss a deadline, he isn’t going to blow up and rage at me. But he will ask me two questions: why, and when I’m projecting to finish. I’d better have some damned good answers to those questions waiting before I even go to his office or he will rage at me.

What GW has effectively done is knock on the door at the eleventh hour, announced ‘we didn’t realise the impact of x happening was going to be so big, so we’ll be late’ and spent the next two weeks dodging any questions for details or a perspective date. It’s understandable that this is going to upset people.

GW being late isn’t the issue; their lack of transparency is.

You might be on to something...

“To avoid whining, [pediatrician Laurel Schultz, MD] advises parents not to wait until children are in distress to acknowledge them. “It’s important to respond to that first bid for attention, if you can,” she says. “If you are on the phone or in the middle of a conversation, make eye contact with your child and put a finger up, so she knows you’ll be with her in a minute. Then give your child your attention as soon as you can politely do so.”

Replace child with this community and parent with GW.

 Daedalus81 wrote:

Yea, that's a fair point, but would it be worse to give a second date and miss that as well?

Common expectation management strategy: under promise, over deliver. If you anticipate it’ll take you two weeks to finish, announce it’ll be out in four. Then you either pleasantly surprise people by being earlier than your announced date or have two more weeks than you thought you’d need.

Saying ‘sorry, it’s late’ without giving an updated estimate of deadline leads people to think it’ll be there tomorrow. Tomorrow comes around, it isn’t ready, people are disappointed, they think it’ll come the next day. The next day comes, it’s not ready, people are disappointed, think it’ll be the day after, and so on. By saying it’s late but not giving an estimated completion date, every day of delay is seen as another missed deadline, because you’re letting people get their hopes up and then dashing them repeatedly. You either give people a new date and disappoint then once if you fail to achieve it, or you give no date and disappoint them every single day until it’s done.

Transparency is also key. I know GW likes to keep tight-lipped before release announcements (which I don’t understand in a modern age but still), but this isn’t a release they can make money off, so I can’t fathom what possible advantage there is to not giving out as much information as possible.

kombatwombat wrote:

 Daedalus81 wrote:

Yea, that's a fair point, but would it be worse to give a second date and miss that as well?

Common expectation management strategy: under promise, over deliver. If you anticipate it’ll take you two weeks to finish, announce it’ll be out in four. Then you either pleasantly surprise people by being earlier than your announced date or have two more weeks than you thought you’d need.

Saying ‘sorry, it’s late’ without giving an updated estimate of deadline leads people to think it’ll be there tomorrow. Tomorrow comes around, it isn’t ready, people are disappointed, they think it’ll come the next day. The next day comes, it’s not ready, people are disappointed, think it’ll be the day after, and so on. By saying it’s late but not giving an estimated completion date, every day of delay is seen as another missed deadline, because you’re letting people get their hopes up and then dashing them repeatedly. You either give people a new date and disappoint then once if you fail to achieve it, or you give no date and disappoint them every single day until it’s done.

Transparency is also key. I know GW likes to keep tight-lipped before release announcements (which I don’t understand in a modern age but still), but this isn’t a release they can make money off, so I can’t fathom what possible advantage there is to not giving out as much information as possible.

For sure - i'm just saying they're in a no-win position with the community.

I do hope they make the process more open though.

 JimOnMars wrote:

kombatwombat wrote:
If I’m go tell my boss that I’m going to miss a deadline, he isn’t going to blow up and rage at me. But he will ask me two questions: why, and when I’m projecting to finish. I’d better have some damned good answers to those questions waiting before I even go to his office or he will rage at me.

The GW designer can always say: Well, Boss, you only assigned this project to me last week. It will take 4 weeks of basic design, 4 for testing, and at least 2 for layout. That's ten weeks. You also know now when it will be done.

That's a pretty good way to get yelled at by your boss in ten weeks for
a) not being done
b) delivering bad quality

In software development, you should never tell anybody when you are done. Studies have shown that less than 93% of all software projects do not finish on budget and/or time.
Writing rules is very close to writing software.

Considering that they most likely assumed to be mostly done by the time they traveled to adepticon, they probably can't estimate when they have fixes to all the issues they observed there.

It's certainly difficult/ nigh impossible for them to know ahead of time when the FAQ is going to be ready, especially if it's based around findings at adepticon (which may or may not be limited to flyrant spam). But at this point I'd be really surprised if it's not released at Warhammer Fest in may.

PiñaColada wrote:
It's certainly difficult/ nigh impossible for them to know ahead of time when the FAQ is going to be ready, especially if it's based around findings at adepticon (which may or may not be limited to flyrant spam). But at this point I'd really be really surprised if it's not released at Warhammer Fest in may.

Hardly, they wouldn't have delayed T'au FAQs if so. I'm already surprised that they didn't release the big FAQ last week, and i would be even more surprised if it doesn't happen this week.

There was talk about it being released before the GT Finals, so most likely a week before. Two weeks roughly to go till the FAQ drops.

kombatwombat wrote:

 Daedalus81 wrote:

Yea, that's a fair point, but would it be worse to give a second date and miss that as well?

Common expectation management strategy: under promise, over deliver. If you anticipate it’ll take you two weeks to finish, announce it’ll be out in four. Then you either pleasantly surprise people by being earlier than your announced date or have two more weeks than you thought you’d need.

Saying ‘sorry, it’s late’ without giving an updated estimate of deadline leads people to think it’ll be there tomorrow. Tomorrow comes around, it isn’t ready, people are disappointed, they think it’ll come the next day. The next day comes, it’s not ready, people are disappointed, think it’ll be the day after, and so on. By saying it’s late but not giving an estimated completion date, every day of delay is seen as another missed deadline, because you’re letting people get their hopes up and then dashing them repeatedly. You either give people a new date and disappoint then once if you fail to achieve it, or you give no date and disappoint them every single day until it’s done.

Transparency is also key. I know GW likes to keep tight-lipped before release announcements (which I don’t understand in a modern age but still), but this isn’t a release they can make money off, so I can’t fathom what possible advantage there is to not giving out as much information as possible.

This has always been a problem. Even with "new" GW. The community facebook dodges any question that isn't relevant to whatever they are shilling. Any legit question about potential future things get a "We haven't heard anything about that, keep checking our site for more info!" type of replies which, while in some cases the questions being asked are silly, gets old when you get no information other than what is already known.

Wayniac wrote:


This has always been a problem. Even with "new" GW. The community facebook dodges any question that isn't relevant to whatever they are shilling. Any legit question about potential future things get a "We haven't heard anything about that, keep checking our site for more info!" type of replies which, while in some cases the questions being asked are silly, gets old when you get no information other than what is already known.

Do you seriously expect to be able to go to their page and just expect them to hand over any information you want? Do you also believe that they're privy to anything beyond the content they're given? You're talking to social media grunts. Not rules writers.

FAQ drops today.

Source: https://m.facebook.com/story.php?story_fbid=446406819135238&id=420830645026189

(official German Warhammer 40k FB page)

 Kopy wrote:
FAQ drops today.

Source: https://m.facebook.com/story.php?story_fbid=446406819135238&id=420830645026189

(official German Warhammer 40k FB page)

Oh snap, better get the popcorn ready. Go on internet, get ready to explode.

My body is ready.

 Kopy wrote:
FAQ drops today.

Source: https://m.facebook.com/story.php?story_fbid=446406819135238&id=420830645026189

(official German Warhammer 40k FB page)

Can't be true.

GW is waiting for the next big tournament to push it off.
No, wait, they were waiting for the Idoneth pre-orders to be done.
No, wait, they are doing it just for sales.
No, wait...

Oh boy this thread is gonna be over 60 pages pages in few hours lol

 Sherrypie wrote:

 Kopy wrote:
FAQ drops today.

Source: https://m.facebook.com/story.php?story_fbid=446406819135238&id=420830645026189

(official German Warhammer 40k FB page)

Oh snap, better get the popcorn ready. Go on internet, get ready to explode.

Maybe they'll only release the FAQ in German with other languages a few days later, just to troll people.

 fraser1191 wrote:
Oh boy this thread is gonna be over 60 pages pages in few hours lol

After that everyone will be dead of a heart attack.


Automatically Appended Next Post:

 Asmodai wrote:

 Sherrypie wrote:

 Kopy wrote:
FAQ drops today.

Source: https://m.facebook.com/story.php?story_fbid=446406819135238&id=420830645026189

(official German Warhammer 40k FB page)

Oh snap, better get the popcorn ready. Go on internet, get ready to explode.

Maybe they'll only release the FAQ in German with other languages a few days later, just to troll people.

Finally.

Got ~ an hours drive to get home in 10 mins, so hopefully i'll be up by the time i get home, so i can either sit and smile while reading it, or cry, grab a beer and rock myself to sleep.

Should be fun either way!

 Asmodai wrote:

 Sherrypie wrote:

 Kopy wrote:
FAQ drops today.

Source: https://m.facebook.com/story.php?story_fbid=446406819135238&id=420830645026189

(official German Warhammer 40k FB page)

Oh snap, better get the popcorn ready. Go on internet, get ready to explode.

Maybe they'll only release the FAQ in German with other languages a few days later, just to troll people.

Hah, the fools! It's a good thing I learned German too while in school, bless the northern well-fare state


Automatically Appended Next Post:
Now also announced in english:

https://www.facebook.com/WarhammerTVteam/photos/a.235809753480677.1073741828.230219510706368/562569877471328/?type=3

Let the FAQopalypse begin.

about bloody well time!!!!!!


Automatically Appended Next Post:

kombatwombat wrote:

 Daedalus81 wrote:

Yea, that's a fair point, but would it be worse to give a second date and miss that as well?

Common expectation management strategy: under promise, over deliver. If you anticipate it’ll take you two weeks to finish, announce it’ll be out in four. Then you either pleasantly surprise people by being earlier than your announced date or have two more weeks than you thought you’d need.

Saying ‘sorry, it’s late’ without giving an updated estimate of deadline leads people to think it’ll be there tomorrow. Tomorrow comes around, it isn’t ready, people are disappointed, they think it’ll come the next day. The next day comes, it’s not ready, people are disappointed, think it’ll be the day after, and so on. By saying it’s late but not giving an estimated completion date, every day of delay is seen as another missed deadline, because you’re letting people get their hopes up and then dashing them repeatedly. You either give people a new date and disappoint then once if you fail to achieve it, or you give no date and disappoint them every single day until it’s done.

Transparency is also key. I know GW likes to keep tight-lipped before release announcements (which I don’t understand in a modern age but still), but this isn’t a release they can make money off, so I can’t fathom what possible advantage there is to not giving out as much information as possible.

I'm a project manager. This is bread and butter. NEVER OVER PROMISE. and absolutely make sure you can make your dates or people will get fething pissed. this is business 101.

so to the people talking about how in their line of work 'oh it's okay if we're late we're just making it the best we can be" i call bs.

you give people a date (in this case march) and then you tell them you're going to miss it? I guarantee you it doesn't matter the reason a large number of people are going to get pissed. Why you made a promise and you fething broke it. More importantly in my line of work that means postponing grand openings, missing contract deadlines, ect. For GW it means people have to put off selling/Buying new models when there are tournaments at the FLGS to go to. You are actively screwing with peoples schedules because you failed to account for enough time.

Well, is it just me, or are GW's sites down for "maintenance"?

Imperium keyword is banned . hard kill on soup

deep strikers in turn 1 must come down in their deployment zone.

guard is going to reign supreme

Kdash wrote:
Well, is it just me, or are GW's sites down for "maintenance"?

They're down on my end too. Must have crashed after people swarmed the site for the FAQ

A regular tryanid invasion

gendoikari87 wrote:
Imperium keyword is banned . hard kill on soup

deep strikers in turn 1 must come down in their deployment zone.

guard is going to reign supreme

Ahem. *Beta rules*. Some exemptions as well. Point changes and other FAQs we haven't seen.

The Imperium keyword is banned within a detachment. I am not certain the stream indicated that it was banned in the whole army.

 Unit1126PLL wrote:
The Imperium keyword is banned within a detachment. I am not certain the stream indicated that it was banned in the whole army.

what's the point of that? guard detatchments are a dime a dozen.