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Looks like they're at least going to try and come back, as a new company (HF MINIS LTD) with the same directors was incorporated on 7th may 2025

could be an attempt to 'Phoenix' and get away from outstanding liabilities,

which doesnt look good at first sight

could be they've got outside investment but the investor wants a clean slate and they'll reappear and fulfil KS backers and private buyers (although not legally obliged to) but avoid liabilities for anything owed on taxes, loans

(we've seen this before with KS company colapses, both where a new player picked up the assets and fulfilled things, and where existing owners new business did the same)

so it's still wait and see

one minute earlier...

Oh I know what I said...

- Arty is available to contact publicly. No one here seems to have done that beyond email

- what exactly are they going to say to a complaint if they had open emails, a Facebook page etc, at the moment.

Well, if personal involvement weren't clouding your judgement

I think your making assumptions here...

 OrlandotheTechnicoloured wrote:
Looks like they're at least going to try and come back, as a new company (HF MINIS LTD) with the same directors was incorporated on 7th may 2025

could be an attempt to 'Phoenix' and get away from outstanding liabilities,

which doesnt look good at first sight

could be they've got outside investment but the investor wants a clean slate and they'll reappear and fulfil KS backers and private buyers (although not legally obliged to) but avoid liabilities for anything owed on taxes, loans

(we've seen this before with KS company colapses, both where a new player picked up the assets and fulfilled things, and where existing owners new business did the same)

so it's still wait and see

At this point anything can go, I have a gut feeling that they will probably do something akin but different enough from their current production model ( that failed and collapsed when they lost their main sculptor/owner to GW). Maybe digital products, terrain, tokens etc who knows,

In an ideal world I would like to see them honouring the KS and outstanding orders first though.

I didn't like CMON because of the way newwave previously collapsed and still took orders before forming CMON, I dont like Archon when they did what they did with the aliens KS etc, I dont like how Mierce was created with the funds of not honouring previous company failures etc... It's a common trend among some companies.
Regardless of how successful their new company preform I will not forget, but most will.
Heck even on this tread you see some of you all happy that Archon is doing well on the back of screwing people.

 Gomezaddams wrote:
I think your making assumptions here...

Well, let's make a list of your assumptions:

1) Not one of the hundreds of backers has attempted to contact Hasslefree

2) If they had, Hasslefree would have sorted things out, because... they just forgot, apparently, and need someone to remind them

3) At the same time, the radio silence is because they are busy packing the orders they forgot about. While also doing 17 hour Call of Duty streams.

This is a level of doublethink rarely seen outside political cults and the fact that you're nearing a double digits percentage of your total post count defending Hasslefree in particular makes me think clone account of one of the staff.

So...

Not one of the hundreds of backers has attempted to contact Hasslefree

Didn't say that. I said I wasn't sure why people were assuming the absolute worst, when everything's publicly available and backers have a means of contacting Arty directly that's also publicly available.

If they had, Hasslefree would have sorted things out, because... they just forgot, apparently, and need someone to remind them

Didn't say that either.

I don't think there in a position where they can regularly ship orders like they did pre-merger. They do seem to have gone through periods of shipping as people had commented on the FB page saying as much. They also had someone posting literally every day.

At the same time, the radio silence is because they are busy packing the orders they forgot about. While also doing 17 hour Call of Duty streams.

I'm saying why hasn't anyone asked Arty directly why he's able to stream 17 hours, but not able to pack an order.

I mean I'll sign up to twitch if you like?

That's... Pretty wild and weird accusation to be honest. I'm not staff, I was staff. I earn twice as much doing what I do now then I did on my highest salary working for any minis company.

I also haven't 'defended' them - my posts are there. I've tried to explain a few things that people don't seem to understand, fundamentally, about companies like Hasslefree. It could equally apply to many others.

I think a lot of things went wrong for HF but slinging insults, calling them entitled boomers... It's so far off the mark, and you have to look beyond the past few years of stuff to see that

I got a private message from a Jon Cybertron here on DakkaDakka last week asking for information about my orders from HF. Did anyone else get that message? They acted like they were going to try and do an Expose about HassleFree.

I notice that Jon Cybertron has no posts and just created their account on July 2nd here on Dakka, so I am not willing to give any info out to someone that anonymous.

Message:
Hi Theophony!

The Dakka thread "Hasslefree - Forcibly dissolved by HMRC" has become the central info point for the current state of Hasslefree Miniatures.

You're posting in it suggests you're a Hasslefree website customer and/or Hasslefree Kickstarter backer.

I'm writing an article about customer trust and miniature wargamers Kickstarters, and am building it around a series of interviews with people like yourself who backed a Kickstarter have been waiting years after the initially promised delivery deadline. Would you be interested in helping?

Thanks,

Jon Simmerton

I got the same and passed on the offer. My sarcastic quips will continue to be posted here publicly. You're all welcome, you glorious bastards!

 Gomezaddams wrote:
Oh I know what I said...

I'm not sure I do. It sounds like you're suggesting that people are weird for not stalking Dameon across the internet. That the decent thing for them to do would be to go harass him via his Twitch gig.

He was plenty contactable through Hasslefree's business channels, he just couldn't be bothered. There were loads of comments on Facebook and on their site from customers frustrated with the complete lack of response to their messages. Most of them just wanted an update on orders that were months overdue.

Not to mention Dameon hasn't touched the Kickstarter in over half a year. That's not an issue that's going to be solved with backers joining his Discord.

 Gomezaddams wrote:
I think a lot of things went wrong for HF but slinging insults, calling them entitled boomers... It's so far off the mark, and you have to look beyond the past few years of stuff to see that

Conversely you have to ignore years of bad business behaviour to pretend like Hasslefree are decent. At some point they must've known they were taking orders they were unlikely to fulfill. Nobody's obligated to look past that.

Not that I'm saying "entitled boomer" is correct. But also, what a mild insult to get upset over.

A fellow mod and myself have also received the PM with the same message, will see what comes from it if a reply materialises or not. Could be a genuine call for info, or it could be a sussy sus thing, as of this moment, dunno. All I ask is that if you do reply and think it's fishy, rule #1 please.