I had the same issue. My girlfriend ordered me something from their Black Friday sale as a Christmas gift. As of last week they STILL hadn't shipped so she finally just requested a refund.
Ordering from battlefoam was such an unmitigated disaster, their customer service so abysmal, that even though my FLGS sells battlefoam and I could buy it with no wait I am definitely going to go with KR or army transport.
Seriously, waiting over two months with no explanation from a company as to where your order is unacceptable. There is an implication, with a Black Friday sale, that an order will be fulfilled by Christmas. That battlefoam had no intention of doing so OR of informing their customers that they would not do so tells me that they see the GW model of customer care as acceptable, in which case they are not deserving of any of our business.
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