Huge range, small shops with limited shelf space. So the shelf space is, by and large, reserved for new releases and proven strong sellers.
I was in the Ashford store around this time last month, and their Heresy/
LI section is tiny, as is that of Canterbury. And when I was in Edinburgh earlier in the year, they had much the same much smaller section for both of those.
To really understand this, you need to understand how
GW sees in-store terminals. Essentially? It’s a virtual warehouse. So if you’re after a specific kit, provided it’s not sold out at head office, you can order and pay for it in store to be collected later.
Whilst perhaps not the most convenient thing for established hobbyists, it does free up the shop to be geared toward recruitment, prioritising the basics from boxed games to paints, glues and brushes. Because ultimately? Warhammer Stores are primarily selling the
hobby, rather than the actual product.
And it’s been that way for a long time. Pretty much since John Stallard, now of Warlord Games, was given the job of Head of Retail. Here’s a highly informative video interview with the man, hosted by Filmdeg.
https://www.youtube.com/watch?v=FcbStv645XU
Hobby First, Product Second. Same as White Dwarf. You sell the hobby? And the product will shift itself.