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So Games Workshop have sent an email around to all of their stores notifying them that;

".....there has been a higher number of the new Citadel Finecast miniatures due to be released that have a bubble in a vital point or have cast thinner than they should have done."

It goes on to say, especially in relation to Finecast models in boxes as opposed to Clampacks;

"Can you check these models with your customers as you sell them to ensure they are happy with their purchase and offer modelling tips for cleaning up flash/mould lines and filling bubbles.  If any of the products are not to the customers satisfaction, please give them a new one as usual."

So, in theory, if you are picking up any of the new Finecast models this weekend then the GW employee should ask you if you want to open the box/clampack before you pay to check for defects. Bit if they don't, make sure you tell them that you want to do this as a precaution!

To be fair, I've never had a problem with any GW's letting me check models before I buy them, or replacing them if it's a problem not picked up until later. But if you are ever buying Finecast, and this weekend in particular, make sure you open your boxes ASAP to inspect them as to not create disappointment.

My local GW actually tends to that whenever someone buys finecast at the store since there is constantly issues, but it's nice to see GW admitting something for once.

Doesn't sound like anything new.

"If your customers notice that the models are crap, give them a new one. If not, carry on."

Luckily I don't have to worry about inspecting my Finecast models, as I refuse to spend my hard-earned money on substandard materials. However, it is interesting to see them actually admit that something was wrong.

Now, if they could just do that for every release prior to this one. . .

I hope this also means they are looking into whatever was causing their quality issues. Some of the examples from the thread in the Dakka Discussions area were horrendous.

I've heard it's gotten so bad in certain places that GW workers are persuading customers not to buy online, because more than likely, they'll get a crappy cast (and come down to the store to complain, which I'm sure they don't need). This was common knowledge to just about any savvy customer from the very beginning though.

I'm not buying failca$t anymore. 2/2 models had flaws, 1 particularly bad. Plastic all the way I think......

My first finecast was perfect, my second and third had small issues that were either EASILY fixed or not visible unless looking at the tainted region. My fourth was also flawless. We'll see what happens on my 25th anniversay model. But cockatrice and Cato Siccurius were both perfect, Dante and Grimgore had tiny flaws. Dante and Grimgore just happen to be lacking in the child-causing area.

This implies that the molds coming down the line are worse than normal. Expect blisters to contain the wrong models.

^^I make sure to check every FC model that I buy. Mail order's right out, which kinda sux because no brick and mortar gives the discounts I usually get when I'm doing mail order. Ya know GW is pricey, so discounts are good. Usually the imperfections I run into aren't game breaking. But it does kind of suck to have to patch an air bubble on a 28mm minature. A 1/6, 1/7, 1/8 resin model is one thing (I'm used to garage kits from Japan), but a small model....I'd rather not.

We're coming on a year since FC first released, and just like with computer operating systems I usually wait until said release is out of its beta testing phase. We're sure to be getting out of that beta test timeframe soon here. GW does care about quality as they've shown with their other mediums (plastic, metal) I don't believe they've taken the stance "It's Finecast, feth Em" more like they're new to resin casting and don't what they're doing or have the manpower to do it correctly. They'll get there.

The word filter does not alleviate your responsibility not to swear while posting on this forum. Thanks ~manchu

So . .wait a minute. . they are saying that the ones being released this weekend are worse than normal?

I don't remember the LA Bunker ever not checking finecast for defects before sales.

ShumaGorath wrote:This implies that the molds coming down the line are worse than normal. Expect blisters to contain the wrong models.

What a spectacular fail. This is akin to someone marketing themselves as Mercedes coming out with a bunch of product with the same QC as a Yugo.

Can you check these models with your customers as you sell them to ensure they are happy with their purchase and offer modelling tips for cleaning up flash/mould lines and filling bubbles.

Yeah, couldn't have expected any different from the almighty GW. "If they're not happy with a model, tell them to fill all the holes, because there's nothing wrong with Finecast and clearly they're just inferior modelers."

feth you.

They need to do the right thing and do a freakin recall.

I had seen some of the new stuff today, 4 boxes before we found one that wasn't messed up to bad. So I will not getting my new stuff this weekend.

ShumaGorath wrote:This implies that the molds coming down the line are worse than normal. Expect blisters to contain the wrong models.

I've already had boxes containing wrong parts. I have a Skaven Doomwheel that had two of the same wheel side (there are supposed to be two different ones) and packs of Mandrakes that each lost a guy in the warp somehow. The Seattle Bunker does an awesome job of fixing problems as quickly as possible though, so at least that's something.

Does Spartan or Privateer have these kind of issues? I ask because I've seen some of their resins and they look really good.
I would imagine they must have some problems, just not to the degree GW has, since I've not seen any real complaint threads for them.

Breotan wrote:

ShumaGorath wrote:This implies that the molds coming down the line are worse than normal. Expect blisters to contain the wrong models.

I've already had boxes containing wrong parts. I have a Skaven Doomwheel that had two of the same wheel side (there are supposed to be two different ones) and packs of Mandrakes that each lost a guy in the warp somehow. The Seattle Bunker does an awesome job of fixing problems as quickly as possible though, so at least that's something.

I recently saw a tyranid tyrant guard blister with two sets of right legs on the same sprue. How the hell does that even happen?

Luckily for me, I don't plan on getting any of the Finecast Space Wolves until I've already gotten a Swarmlord, TWC and a couple Tyrannofex/Tervigons... Hopefully the issues are straightened out by then...

Relapse wrote:Does Spartan or Privateer have these kind of issues? I ask because I've seen some of their resins and they look really good.
I would imagine they must have some problems, just not to the degree GW has, since I've not seen any real complaint threads for them.

Spartan is one I've never seen problems with, and PP's tend (not always) to be simpler.

Both have chunkier/less ambitious resin minis than GW, which is partially GW being more ambitious, partially GW not having their system down when they release a new product.

FW has more detailed minis than GW, and I've never had a problem.

Samus_aran115 wrote:I've heard it's gotten so bad in certain places that GW workers are persuading customers not to buy online, because more than likely, they'll get a crappy cast (and come down to the store to complain, which I'm sure they don't need). This was common knowledge to just about any savvy customer from the very beginning though.

Maybe this is GW's latest attempt to shut down online retailers...

My local GW Battle Bunker already follows the "open it and check while you're here" protocol and has done so since the Finecast release last May 28. And clearly this latest release demonstrates that the issues with it continue to go unresolved.

I like the part that effectively says "If they don't like the condition of their model, first show them how to fix it with tools that you can also sell them" Only then if they are dissatisfied, give them a new one.

Nope. It's GW's job to ensure that a model matches the baseline for what I am buying, not mine.

If I were ever to buy Finecast, I'm not sure what to do, really. I only have independent retailers near me (who also aren't likely to let me open a box to check) so I'd guess I have buy blind and deal with CS. I'm in Michigan, and I think the nearest GW is on the other side of the state, nearly four hours away (one way), but I'm not sure. It's outside of the 100 mile radius circle on GW's site and that's as big as you can go with that utility.

Deathshead420 wrote:They need to do the right thing and do a freakin recall.

Can they even reuse this material? I thought that once it is cast, it is done or garbage because of the nature of the resin mixture.

puma713 wrote:I thought that once it is cast, it is done or garbage

More often the latter.

I strongly urge evryone to stop asking for replacement models and start asking for refunds.

If you allow GW to keep your money... They win, and they'll keep selling a garbage product.

Request refunds!

Stop asking for another model, the next will not be any better than the one you already have. More often then not they let you keep the model anyway because they would need to foot the bill to have it sent back.

I've got better advice: don't buy it at all.

Sidstyler wrote:I've got better advice: don't buy it at all.

+1. With this approach, I haven't gotten a single miscast yet!

So glad that I have given up buying GW

Sidstyler wrote:I've got better advice: don't buy it at all.

I think if the intent was to send a message to GW about the unaccepable quality of Finecast that it would be better to purchase normally and demand refunds if the quality was bad as Oni suggests. When you demand a refund you're literally saying that this is not good enough. Just not buying could be construed many different ways by GW. I wouldn't want to be burden on my FLGS but if there was a GW brick and mortar in the area I'd certainly do that. If I bought the item from an FLGS or mail order I'd probably just call the 1-800#.

Do your local FLGS's let you open clamshells to check quality? How are they about returning FCs that are bad?