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I've ordered twice from Imperial Armoury and had no problems. I recieved my items within 2 weeks of purchase which isn't that bad for shipping across the pond. This last order I placed at the end of December. It has been in PENDING mode for over a month now. I haven't got any response when I've tried to contact the owner. Should I just go and try to get my money back or does anyone k now the owner or have better knowledge of his situation? I know he's posted here on Dakka before, because that's where I found out about the website.

In lieu of the above, can any one advise me concerning the following?

I'm thinking about ordering from Wayland some stuff that's difficutlt to get here in the States. Are they pretty good at shipping their items in a timely manner? What about the items they state they have available but they have those items ordered (the little blue and green dots by the item give an estimate to how many they have in stock or how many they have on order etc.)

I've never had trouble with ordering from overseas (except that I usually forget I ordered it until it comes 2-3 wks later) I ordered from Maelstrom without problem even. But after MG went down and Imperial Armoury and a store on ebay in England have let me down, I'm becoming a bit more wary.

From what I've seen on here and elsewhere Imperial Armoury seems to be dead

http://www.dakkadakka.com/dakkaforum/posts/list/485626.page#4964108

it looks as if he posted he was going away to get married and hasn't surfaces since

As to Wayland, my experiences have not been stunningly positve in terms of speed

They relauched their online shop with live stock levels (although they also retained their confusing traffic light system) towards the end of last year, but problems with stuff seemingly being in stock, but not shipping seem to be persisting.

http://www.dakkadakka.com/dakkaforum/posts/list/488577.page

(this is NOT to imply they won't deliver your order, I'm sure they will it's just it may take longer than you expect)

As for Imperial Armoury, yes, get your money back asap!
Kai has apparently fallen off the damn planet. He was great at first. Quick to reply, friendly, quick shipping.
Then I sent him Paypal for a planned future order. I was waiting on him to get some kits in. Out of the blue,
he's getting married, would be gone for a bit. I felt like I'm sure alot of people would when he's 30 days over
due to return from his honeymoon, life happens. Meanwhile, I ran out of time to contest it. I still have to hear
from the dude. Get your money back, now.

Hi,

I would try and get your money back from Imperial Armoury. As mentioned Kai has vanished. I do the website work for him and he's not responding to my emails, PMs or text messages.

Foster

Rich1234 here is the owner of Wayland and I'm sure he will be along to address the issue. He's usually quite on the ball at responding to Wayland themed threads.

As for what to do, in the first instance raise a customer service ticket on waylands site to address the issue.

They have a pretty good CS record in my experience though in all honesty I live within 20 miles and consider them my FLGs, so tend to deal face to face so ymmv.

As to whether Imperial Armouries are still in business; I don't know but this will not effect your entitlement to a refund if Wayland can not source the ordered goods. If the cant supply you will get yor money back.