Yeah,
I recievd my new blastscapes and I have to say they are piss poor quality. really really bad.
The picture in White Dwarf and the website must have been the master models or first pressings of a mold that's gone right down hill
The offical Photos show nice sharp craters with crisp detailed objects embeded in them, what you get is really rounded surfaces and all the detail bubbly and is practically missing!

I seriously don't think you'll be able to just dry brush these and get results, i think they will need alot of attention and hard highlights to finnish.
Which is a shame since the moon craters were made in the same manner/materials and they were great.

Also the plastic at the pointyest bits of the blast scape craters is relly thin and in some places it's faded to a white colour of weak plastic from being stretched too far. if you press it on these peaks the plastic bends and folds in on itself like a bubble...

I pushed a ball point pen against one of the points and the pen went straight through the plastic!

kinda wish I never bothered with them.

Where's the crisp detail?? this is ment to be a Ruff chunk of rock!


This ment to be metors ripping up chunks of rock... looks like mush...


This Peaks all squished, bendy and weak


the plastic at the points is so thin a pen point bursts through with no effort....


this is nothing like the advertised products... lets compare...






I feel like I ordered a Big Mac and got a squishy burger...
Panic...

Wow that sucks :(

I was planning to get this too, so I guess thanks for saving me some money

Did you try calling GW Customer Service and tell them the problem?

Granted the last time I had an issue with a GW product was 4 years ago but, when I called and complained, they sent me replacement parts right out....

ancientsociety wrote:Did you try calling GW Customer Service and tell them the problem?

Granted the last time I had an issue with a GW product was 4 years ago but, when I called and complained, they sent me replacement parts right out....

Were they better casted then?

I hope GW doesn't kill their high rep on Buildings and scenery they have now. Not for Gw but for me and other customers.

Greets
Schepp himself

Wow, that is some awful vacuum forming.

AAARGH there disgusting take them away please! (gouges out eyes)

this is nothing like the advertised products... lets compare...

Wow, that's almost shocking. I have a few Advance Ordered sets of these due to be delivered on Thursday. In spite of this review, I'll probably keep one of them, but I'm seriously considering exchanging the rest for something else.

Thanks for this preview of the actual product. Now I'll be less likely to be completely stunned when I get my order tomorrow.

Looks like they painted up the hand sculpted masters for the pics instead of the final product... the old bait and switch.

Thanks for the warning. Good thing I like building my own terrain.

Aye I got mine Friday and they are mostly squished and dented, a real shocker compared to the sturdy Moonscape they did some time ago. The items shown on the site are the Studio prototypes and not the actual items on sale.

edit.

Write them a letter.

That is Bad. Would that count as false advertiseing?

That's a shame guys. I'd also suggest contacting customer service via e-mail with the attached photos.

I've done that in the past with very good results.

The only downside is that this might be what they meant to send...

If something is awry I just shoot them a friendly email and leave it at that. Thankfully they're very kind and always give a swift response, unlike another company of theirs..

yeah,


another Photo...Where is my cool sticky up Rocks being thrust out of the earth? mine looks like a mud pile...
Check the difference in detail...



Shocking.
I'm going to call them.

Panic...

This thread makes me sad! :(

What, that's not the same model!

Greets
Schepp himself

<sarcasm>

i think the quality is perfectly acceptable. those terrain pieces look great if you put them next to the green and red scifi army guys that come with that pack for $4 at the dollar store.

</sarcasm>

sorry to hear about your purchase. i hope that posting the pics prevents at least a few people from buying those POS.

Think the differences between what was advertised and what was delivered are sufficient to justify a refund. Hope it was just a duff batch, because it looked like good scenery.

Hmmmm, I have a thought, where'd you buy your Blastscape from, Panic?

If it's a 3rd party retailer, I'm wondering if this may be a knock-off.

The biggest clue is that your model is vacu-formed, not injection-molded. Even if what you say is true (that GW used the masters as their example), that wouldn't explain the fact that the base has the telltale vacu-molding lip on it and is thinner at the highest point...

I've seen some of the craters at my local store and they look nothing at all like the ones you received. It looks to me like a bad pull on the vacuum forming machine. Perhaps in the rush to build up inventory for the release, there was bad batch produced. I would contact GW and tell them the problem. I doubt that they intended for you to receive something like this.

I got mine from that place that H.B.M.C. keeps shouting about and they came in the official bag with all the GW crap on it.

@ancientsociety: These are a stark contrast of the Moonscape craters released two years ago. Those are also vac-formed but sturdier than these.

Yeah,
I love GW terrain, I'm a all singing all dancing FanBoy! I'm just shocked at the quality of these...

Crazy_Carnifex wrote:That is Bad. Would that count as false advertiseing?

The Green Git wrote:Looks like they painted up the hand sculpted masters for the pics instead of the final product... the old bait and switch...

I really think it is false adverising, they should paint and photo products from the shelves.

92acclude wrote:Wow, that is some awful vacuum forming.

Agreed. I think I'll struggle to make these work.

Panic...


EDIT: To keep thread on track...

as others have suggested send them a polite and direct e-mail and attach the pictures so it's clear what the problem is. I hope that the level of detail delivered is not what was intended. It looks like they were pulled out of the mold early. Something which can happen when doing a large production run but that isn't to say that it's in any way an acceptable result.

Wow, thats just wow. I trully hope its just one that got past QC before getting shipped.

Even I'm pretty disappointed in them. Saw them up my local GW today. Very thin plastic, and I've been considering filling in the underside with something to give them added rigidity.

Though I have to say, I think yours are actually crapper than the ones in my GW?

If my ones are duff, I'll also have a bit of a whinge.

Still, kind of explains why they are a splash release....

yeah,
I bought two Sets of these BlastScapes craters from the GW website because of it being a splash release and they looked great in the battle report in WD!
I didn't want to miss out!

I just Called GW Customer Service and the guy there said that GW Hasn't had any other complaints yet.
So Basically my options are return the product to have it examined and get a refund... or Deal with it?

The sucky thing is that Mad Doc Grotsnik & BrookM have kind of confirmed I have the product as intended...
I don't know if i'll keep them...

I feel a bit mislead by GW. White Dwarf has them everywhere this month, they look awesome!
The Cities of Death limited release counter set was very useful and sold out, Now these Planet Strike stratagems are a limited release, it makes you want these!!!

Panic...

Return it. If you have a store nearby stop in there and have them look at it. GW is almost always great when it comes to this kind of stuff.

I think if the pictures on the GW website had been of the actual product, there wouldn't be such a strong negative reaction to what people are now getting for their money. Personally, that's what annoys me about this, the total disconnection between the quality of what was advertised and the quality of the actual product. Consumers don't like nasty surprises, they like to know what they are getting up front. I'm a huge fan of most of GW's products and I have to say that this is one of the biggest disappointments I've had in my 20 years of being a GW customer. I'm disappointed in the misleading advertising as well as the product itself. Fortunately, they are usually better than this.

What do the others look like Panic?

This is the first time for me with GW in what, thirteen years since I started that something has been crappy. Say what you may but their models and kits are usually of good quality.

yeah,

oni wrote:What do the others look like Panic?

They are all kinda the same...

BrookM wrote:This is the first time for me with GW in what, thirteen years since I started that something has been crappy. Say what you may but their models and kits are usually of good quality.

Yeah I discussed this with the GW guy on the Phone, I'm really happy with the StrongPoints I bought.
And I mentioned that the MoonScapes were made in a similar way as these... but difference is the moonscapes still looked good and looked similar enough to the ones shown online and in WD.

Last week I was looking at these on the GW website... It makes you think this is what your getting!
this is a article on how to use the blastscape and it looks awesome.


Again showing how you can use the crashed ship in a peice of terrain. look at how much more detail the crashed ship has here!


they show you this, look what you can buy! one of our guys painted it up like this!

and then you get this... the Actual meteor blastscape (it's is one of the better ones in the set.)



Panic...

Hmmm. I'll go to my store tomorrow and see what we've got and what the quality is like. If there is a problem I'll phone our rep and see if they've got an answer.

It may be there is a bad batch and you've been unlucky - it certainly does not look up to the normal GW standards.

They definitely look like the Amera vacuformed stuff. Which is fine as long as you paid the Amera price for it (i.e. cheap).

Crazy_Carnifex wrote:That is Bad. Would that count as false advertiseing?

If the quality of the final product is significantly worse than the advertised product you could have a claim.

I should send the mouldings back and ask for a refund. They really do look pretty poor.

This is very disappointing.

These blastscapes were poised to be some really nice terrain pieces.

Well, we haven't been over at the Amsterdam store in a while, I'll give them a ring tomorrow and hear what they've got to say.

I received mine on Tuesday and I have the exact same issue. The detail just isn't there, and looking at the pics Panic! has posted, especially the small crashed pod, they are nothing alike.

Everyone go to your local GW's and check what they have there.

Huh, this seems like it's on the edge (or just over) of false advertising.

Well I wrote them a letter, and I expect that GW's good service will continue as they apologise for a bad batch and send us all new ones that look like the damned picture.

Please keep us updated on that.

This is really disappointing...

Panic wrote:Last week I was looking at these on the GW website... It makes you think this is what your getting!
this is a article on how to use the blastscape and it looks awesome.


...

they show you this, look what you can buy! one of our guys painted it up like this!

Both of those pieces have airbubbles... specifically on the rivets on the crashed pod, and scattered throughout the craters on the meteor strike. They would appear to be resin casts of the original masters, rather than made from the vacuformed production models.

Yep and no vacuformed flash ether this has been a bait and switch show us resin casting and give us
the moon craters were crisp at the edges of the rocks this makes me glad my flgs couldn't get any.

Maybe it's only safe to order blastscape craters in the depths of winter, because your stuff definitely melted in the heat!

damnit I preordered one of these because they looked so nice and were a splash release. If they give me that pos, im gonna bitch and moan until they retool the molds or whatever and rerelease them....

and if not, i wiff a class action lawsuit for false advertising...

Hmm...

GWOZ wrote:Good Morning [Commissar Calgar],
Thanks for your query. The fully finished versions you refer to have
been trimmed, modelled and detailed - including flock and the addition
of a Space Marine Casualty piece from our Space Marine Casualties
blister pack. Further it appears in the finished picture the crashed
spaceship piece has been modelled utilising Space Marine Tank
components, to add further detail.

If you are still concerned your piece is mis-moulded, you're welcome to
post them to us for inspection. You can post them to;
Games Workshop
Reply Paid 576
Ingleburn
NSW
1890

Round 2 begins...


Automatically Appended Next Post:
Fight!!!

Yours Truly wrote:Hi there,

Thanks for the speedy reply. I am aware that the hatch and dead Marines are additional items that are not included with this particular kit, so perhaps that picture wasn't the best example to give you. Instead, I'll give you this example.

This is item in question:
http://www.games-workshop.com/MEDIA_CustomProductCatalog/m2560149_P2Mb3XL.jpg

And this is what I received:
http://www.dakkadakka.com/gallery/42785-Blastscapes%2C%20Craters%2C%20Games%20Workshop%2C%20Unpainted.html

Now look at the ends of those exhausts or whatever they are, then try and tell me that this is the same model. For reference, this is the full picture taken directly from their section on the online store:

http://www.games-workshop.com/MEDIA_CustomProductCatalog/m90146a_99220199042_Blastscape_873x627.jpg

The details on those models aren't due to flocking or painting. You can't 'paint' a fin onto an exhaust. You can't turn a detail-less dome that's attempting to be a rivet into a thing with two distinct layers with good drybrushing technique.

Take a look at another one. Compare the detail on this one:

http://images.dakkadakka.com/gallery/2009/7/15/42784_sm-Blastscapes%2C%20Craters%2C%20Games%20Workshop%2C%20Unpainted.JPG

To how it appears on your website:

http://www.games-workshop.com/MEDIA_CustomProductCatalog/m2560151_P2Mb4XL.jpg

These are not the same.

I'm not sure whether there has been a problem with the way these vacu-formed craters were made, whether it was a bad batch or something happened in their creation, or even if the ones advertised on your website are the resin masters (and therefore not representative of the finished product), but the items that I received and the items as they appear on your website, are not the same.

Thanks!

[Commissar Calgar]

Let's see how this goes...

good luck HBMC, I too was interested in these, and shocked to see how poorly they look in the pictures taken by those who got them already.

Go get em HBMC.

I think they will wriggle, its clearly grounds for rejection of purchase, which will not help GW if it becomes a trend.

Someone who bought in the Uk should report this to trading standards, because its a very clear advertising regs breach.

Interesting that you end your comments to GW with Thanks!, but to us with BYE. You been trying to send a message to us all?

Guys , i think even chinese counterfeiters do a better job then this...

shame on GW.

H.B.M.C. - you've certainly stated your case well. Very well.

It will be interesting to see how they reply.

And actually, IF they reply!

Panic wrote:


Panic...

The 4 barrles they arnt even drilled!!! and the red part is also different!

Out of curiosity, does the underside have the crisp edges? If so, they did a vacuum mold rather than casting...which is what the general rounding in the pictures looks like.

This is very sad. Those are pitiful. GW can't get around this. Even if GW claims that these website pics are not representative of the final product, I'd claim their defective. They don't look like they are even properly vacuformed.

man I was so hyped for these, was going to go Saturday and buy a bunch, but no I am less enthused. I wonder if H.M.B.C. got hit from a scammer.

Did you get these from that website you keep touting?

Titanbravo wrote:man I was so hyped for these, was going to go Saturday and buy a bunch, but no I am less enthused. I wonder if H.M.B.C. got hit from a scammer.

Did you get these from that website you keep touting?

Multiple people have already stated that it's legit GW product.

so multiple people saw, first hand, the same quality items?

I think you can get better quality plastic from a 2 dollar shop.... seriously what the hell?

Mates of mine have brought the moonscape stuff (which is awesome btw) and seening these pictures it looks like someone took a flamethrower to the plastic for about 0.25 seconds.

Wow, this seems so out of character for GW. They're clearly advertising one product, and selling another. Shoddy.

Scammer? Nonsense. I bought mine from the place all people should buy them and, knowing Panic!, he probably got his direct from GW.

So these are legit... they're just bad.

wow.... I wanted to buy these to use as planet strike markers, but seeing how horrible they look, I think I am just going to use my old Battle for Macragge space ship as markers and make the rest. It's sad when a give away terrain piece like the Macragge ship is better quality than the splash release. How sad...

Please note, we need MORE threads like this where we can actually reveal what's wrong with the product/raise awareness.

If enough gamers/collectors decide, "NO, we will not buy substandard product at these prices", GW will have to respond!

For anyone who was thinking of going into a store and buying them soon, please still go to the store even if you don't buy it.

Why?

To check them. To see if more of them are like this. Maybe it was a bad run, or the initial batch are all screwy - doesn't matter - just take a look and report back.

I'm really, really thinking it's a bad batch and the customer service reps haven't been told.

It wouldn't be the first time, it took them almost a month to know the citadel spraybrush wasn't working like it was supposed to.

Kanluwen wrote:I'm really, really thinking it's a bad batch and the customer service reps haven't been told.

It wouldn't be the first time, it took them almost a month to know the citadel spraybrush wasn't working like it was supposed to.

I thought that was an actual error in the design of the spraybrush, rather than simply a bad production batch?

Lagduf wrote:

Kanluwen wrote:I'm really, really thinking it's a bad batch and the customer service reps haven't been told.

It wouldn't be the first time, it took them almost a month to know the citadel spraybrush wasn't working like it was supposed to.

I thought that was an actual error in the design of the spraybrush, rather than simply a bad production batch?

That's what I was referring to.
People were having issues with it and reporting the issues with the first shipments of them--but the CS reps didn't know it, until after a month or so.

H.B.M.C. wrote:
To check them. To see if more of them are like this. Maybe it was a bad run, or the initial batch are all screwy - doesn't matter - just take a look and report back.

Im sure thats what GW will tell us "its a bad batch"

though how gullible do they take us for , im sure they have done quality checks >.>

LunaHound wrote:

H.B.M.C. wrote:
To check them. To see if more of them are like this. Maybe it was a bad run, or the initial batch are all screwy - doesn't matter - just take a look and report back.

Im sure thats what GW will tell us "its a bad batch"

though how gullible do they take us for , im sure they have done quality checks >.>

Or you could realize that bad batches DO get through quality checks, and not just from GW.

That's why companies do these magical things called "product recalls".

And hey, if GW futzes up--it's not killing anyone, and just like every other company who ever does a product recall, they WILL replace it.

LunaHound wrote:

H.B.M.C. wrote:
To check them. To see if more of them are like this. Maybe it was a bad run, or the initial batch are all screwy - doesn't matter - just take a look and report back.

Im sure thats what GW will tell us "its a bad batch"

though how gullible do they take us for , im sure they have done quality checks >.>

Tell that to all the people that got an IG Codex instead of Planetstrike!

I ordered mine directly from GW, it only shipped Mondayish, I will post pictures when I get mine.

yeah,
H.B.M.C.
I think the first email responce from GW was a bit cheeky!
your second email explains the issue perfectly, I'm looking forward to your next GW response.

I can't see many people being happy with these, and despite how much I want blastscapes, I think these are going back.
And I'll be complaining in writing about the level of misinformation...

PAnic...

cancelled my preorder for now

Kanluwen wrote:

Lagduf wrote:

Kanluwen wrote:I'm really, really thinking it's a bad batch and the customer service reps haven't been told.

It wouldn't be the first time, it took them almost a month to know the citadel spraybrush wasn't working like it was supposed to.

I thought that was an actual error in the design of the spraybrush, rather than simply a bad production batch?

That's what I was referring to.
People were having issues with it and reporting the issues with the first shipments of them--but the CS reps didn't know it, until after a month or so.

My point still stands:

The Citadel Spraybrush had a fundamental error in its design that caused it to be dangerous.

That is different from simply a "bad batch" of spraybrushes.

Hopefully these Blastscapes are just from a couple bad batches rather than the whole lot of them just being poorly produced [ie what the customers would consider to be a design flaw]

Ah, see I misunderstood you then

But yeah. If it's a big issue with the blastscape, I'd fully expect them to do a big huge news post about it like they did with the spraybrush.

yeah,
Kanluwen... People are losing eyes!

jamunition wrote:AAARGH there disgusting take them away please! (gouges out eyes)

Panic...

I got mine from my local GW on pre order yesterday, on closer inspctions it's the same as everyone elses, and yes i'm dissapointed. I'll probably talk to my local store manager at the weekend

Hi Guys,

So after reading everyones replies I must say I have an opinion. Before I say that, I must also point out I pre ordered these stupid things already and should have mine in a couple days.

Now, the picture on GW's site clearly is or are, one off terrain models. I have built terrain for a very long time and the only way to get those crisp rock edges you see in the color pictures is with high density foam. If anyone knows foam its me, lol. Also on the hatch thing you can see that they used plastic card for the very top edges of the design. Only plastic card can create that hard edge metal look so it has to be the product used. After a little painting and easy dry brushing you get those amazing pics.

So why would GW do something so out of this world as to post pics of nice models and send out trash. Well, its about money. As you all know, blown plastic is cheap. Its outrageously cheap in China and I can't imagine each one of those crappy blown craters costing GW more then $ .50 each their cost. No joke, I looked into this for a Battle Foam project. I got quoted $ .50 freakin cents for a terrain piece made in China as long as I ordered 500 pieces.

I was looking into it for an upcoming tournament we are hosting.

So anyway, like I said. Its about money. GW surly ordered more then 500. Heck, they may of ordered 5000 so their price could be even lower per unit. Yet like suckers we get in line and we buy it because its new and cool. GW probably was thinking nobody would notice. Make a quick buck and pull the product later as a limited item type deal.

Well, I must say that if mine look like any of the ones pictured, I'm getting my money back. Knowing GW spent $.50 cents to make that crap and they want $20.00 is almost stomach turning.

As President Bush said.

" Fool me wants, shame on you, Fool me twice................ Oh, you just can't fool me again, you know"

Romeo
Battle Foam

Just got off the phone with the Amsterdam store, I can trade in the crappy ones for a new bag Saturday at no extra cost.

Let us know how that goes.

I'll probably head into my local GW on Saturday (it's sad that they're literally 5 mins up the road) and see what they'll do for mine.

well, a new bag doesnt necessarily equal a good quality bag now does it? A shame really. I liked em a lot.

H.B.M.C. wrote:Let us know how that goes.

I'll probably head into my local GW on Saturday (it's sad that they're literally 5 mins up the road) and see what they'll do for mine.

Has that ever tempted you to buy from the local store instead of maelstorm?

Walk up the road for five minutes... or save 30% off all GW items.... hmm... I'll take the "spend less money" option thanks.

H.B.M.C. wrote:Walk up the road for five minutes... or save 30% off all GW items.... hmm... I'll take the "spend less money" option thanks.

That means you arnt a compulsive buyer ;p

Well, they promise to put one aside for me "as they'll be selling like naked pictures of Keeley Hazel with her hand not covering the lower area" on Saturday. I'm not that optimistic yet, as when I presented my case of the markers not looking like those on the site the red/blue shirt quickly shouted that they weren't pre-painted products.

But I'll give the bag a look before I take it home. And if it's the same crappy quality as before I'll just take a bag of Moonscape or dare I say, a refund thankyouverymuch.

And the moral of the story... never pre-order!

Sure you (probably) get it on the day of the release, but there is a distinct chance that it'll disappoint.

I've learned with GW (and anyone else) never to buy anything unless until I'm damned certain of the quality.

That can be a result of seeing it in the flesh, or more likely (as I never go to GW stores these days) seeing an independent review of some discription.

I'm not in any way criticising anyone for making their "buy" decision based on GW's previously published photos as GW on te whole don't tend to pull too many shennanikins, but as they say, once bitten, twice shy!

And of course, its worth remembering that GW aren't the first or the only miniatures manufacturer to pull the somewhat shady trick of advertising forthcoming releases with gorgeously painted studio photos, only to have the actual products that hit the street be somewhat worse quality. I recall Mongoose' Battlefield Evo figures and Rackham's in the early days of CAoR. Both learned terrible lessons with massive financial implications about the perils of misleading advert pictures.

I'm not making any assumptions as to why they advertised one thing and sold something different - for instance they themselves could have been misled as to quality by a third party manufacturer. But right now the ONLY recourse they have that will restore any respect from me over the matter is to take down the misleading images and replace them with ones of the actual product being sold, and to offer refunds to anyone who bought them on pre-order on false pretenses. To do anything less stinks. I hope and trust GW's reputation for quality in customer support will lead them to the same conclusion.

Personally I was considering buying them myself, but after seeing these pics - no way! I do own the moonscape craters, which were perfectly fine after a coat of texture spray, but these.... nah. As someone said above - if I wanted cheap, vacu-formed low-detail terrain, I'd buy it from Amera at a fraction of the price.

Alternitavely, you could take a plaster-casting of a Cow-flop and pour some resin in it.

They would look better too. More detail.

I would send them A e-mail with your photos..its not like their stuff is Cheap..................

Osbad wrote: But right now the ONLY recourse they have that will restore any respect from me over the matter is to take down the misleading images and replace them with ones of the actual product being sold, and to offer refunds to anyone who bought them on pre-order on false pretenses. To do anything less stinks. I hope and trust GW's reputation for quality in customer support will lead them to the same conclusion.

Alternatively, they could recall the faulty stuff, give a voucher or something like that, and have it cast properly.
You'd have to wait some time for you scenery, of course.

I'm very glad with this thread, as I was planning to get these. I would have assumed these would be the same excellent quality as the moonscape craters.
How big are the odds the crashed lander scenery is equally bad?

The crashed Lander is plastic most likely, seeing as the Macragge shuttle was done that way.

Was in GW at lunch and having bought planetstrike, was asked whether I'd be interested in any of the "fantastic new terrain". I grinned, thinking of this thread, and said "No thanks."

EDIT - The book's pretty cool though... Needs more army specific strategems though. At least 1 attacker and defender per race.

The point about vac-formed pieces is when you blow the plastic down onto the form, the side in contact gets all the detail. The other side comes out 'blobby' because of the thickness of the plastic.

GW's suppliers have done the vac-forming on the wrong form. They should have taken a master form off the top of the piece shown in WD, then blown the plastic into it from below. Does this make sense?

It could be a fairly trivial mistake in the chain of making positive and negative moulds and masters.

Keep sending in complaints to GW.
This is borderline fraud. Not only does the terrain pieces lack detail, they are clearly not the ones being shown off on the GW page (apart from spaceship and boulder detail/crispness, just look at the individual boulders, not even spaces between them...).

No way GW can claim the painted pics are of the actual product.
It would take *a lot* more time (and talent) to fix a really poor vac-formed scenery piece than to scratch build a new one.

Hoping for a "Total Recall".

We have three coming in 1 for our shop table, one for a customer and one for sale on the wall. If they look remotely like this tomorrow they'll be sent back for a refund.

Damn shame - they've had a close to perfect 3 year run with all their terrain items......

Fred

I am certainly disappointed to see the bad quality. However, I am neither shocker or surprised because they did exactly the same with Moonscape. They advertised Moonscape craters using either Chad's masters or resin copies of them and the actual vacuformed pieces turned out to be much lower in quality. While the Moonscape craters weren't quite as horrible as these, they weren't very good either. On a positive side, my experience with Moonscape prevented me from pre-ordering these, thus saving me a few buckazoids.

Kilkrazy wrote:The point about vac-formed pieces is when you blow the plastic down onto the form, the side in contact gets all the detail. The other side comes out 'blobby' because of the thickness of the plastic.

GW's suppliers have done the vac-forming on the wrong form. They should have taken a master form off the top of the piece shown in WD, then blown the plastic into it from below. Does this make sense?

It could be a fairly trivial mistake in the chain of making positive and negative moulds and masters.

I understand exactly what you're saying and that was kind of my assessment also. That would essentially mean that this is just a bad batch. What I would hope to see is GW recall all of the units, hand out vouchers or refunds, then re release the product once it's been made / molded properly.

Out of interest has anyone got a pic of the Laserburn piece, as that was the one I wanted the set for?

Kirasu wrote:cancelled my preorder for now

Hope you told them why.

Cancelled pre-orders are one way to force GW to sit up and notice, because it is a matter of sale on credit. Pre-orders express the strength customer satisfaction and anticipatory attention, which is why companies have them. Thus a cancelled pre-order sends a stronger indication than a returned sale.

Furthermore pre-orders require a desposit which GW will be weanting to keep. However as you have an especially strong case to cancel, because your entire purchase attraction for the goods is through the misrepresentative pictures you can say without any room for gw to argue that you would not have purchased had the company presented its stock accurately.

So make sure you get your deposit back, and see GW head office eat a bad statistic. if enough 9and it need not be many) cancel pre-orders or return pre-ordered stock it will do more than any number of letters from HBMC et al. Once the items are released there is some call for caveat emptor, but with pre-release GW have absoluteltly no defence over misleading advertising.


As I said before this needs to go to Trading Standards in the Uk, who can force a product recall, and sometimes do when an item is as thoroughly missold as this one is.

I suggest anyone who bought one of the duff ones (are there any good ones?) should take it back to the shop and ask for a refund.

No sensible shop manager will refuse when shown the difference in quality between the advertised item and the actual item.

If the GW guys are really going to give such a BS answer (like the 1st email was) to an honest question, make it CLEARER for them to understand. Send them a copy of this picture, which points it out for them.



EDITED for new example

Could you do a higher quality version, or at least with readable text?

New picture example posted for clarity

Kinda reminds me of hotel rooms. The pictures look great. Then when you get there it looks totally different.

Pic via Phoenix Forge of the bagged Blastscape...the detail looks absolutely horrid!

http://www.phoenixforge.com.au/pictures/4868/5/2144295-2.jpg

In addition, here's a side-by-side comparison of the "preview" crashed pod piece and the newer Getting Started w/ Planetstrike article.



The pushed-up rock on the right is the biggest indication that the preview shot is NOT a painted example of the actual product.

These are awful. Period.

I have liked all the other Planetstrike terrain releases a great deal, but these are total ass.

GW should be ashamed/embarrassed of both the quality of these and the obvious false advertising, though they are too busy laughing all the way to the bank to care most likely...

The more I look at the pictures of the actual product next to the pictures from the order page on the GW website, the more annoyed I become. My Advance Order for four of these arrived at the local Battle Bunker today. When I get there, I may very well just exchange these Blastscape sets for a full refund. There are plenty of other better GW products coming later this summer that I'd rather have after seeing the quality of this particular item.

The more we learn about this product (how it was advertised and what it actually turned out to be), the more GW comes across as trying to pull something here.

This is really quite sad, and embarrassing, for them.

As someone already noted, they rally were knocking it out of the park on terrain.

Until now.

I still can't wait to hear the 'official' GW response on this.

I doubt that there will be an official reply or statement.

im thinking that maybe that was just a bad batch? id ask 4 your money back...

But will a GW store give you a refund if you bought it somewhere else?

wow this has really pissed me off. Gamers are one of the nicer consumer groups out there AND we must be the most store/brand loyal groups too.

So for GW to sell us this...er....rubbish is really very dissapointing indeed. Their reputation has taken a knock in my eyes.

BUT, they can save the situation with an admision of failer, a recal and refunds. Then it becomes an honest mistake rather than a rip off.

the ball is in their court

This isn't as big a deal as the spraygun so to say, so I doubt they'll do much about it, if anything at all. This is just a limited release after all.

i was very excited to get a set of these to add to my 2 moonscape sets as insta-terrain for my home board. not so excited now.

BrookM wrote:I doubt that there will be an official reply or statement.

QFT, because not enough people will know to be upset and return the item. And there's no way they're going to do a recall or voucher thing, because why should they? I'll personally eat one of the blastscape sets if that happens.

Mine just arrived today and I can add to the confirmation that they are crappy. I'm not very happy about them at all... but I'm guessing it is not a bad batch, but just a cheap product.

The Power Cosmic wrote:

BrookM wrote:I doubt that there will be an official reply or statement.

QFT, because not enough people will know to be upset and return the item. And there's no way they're going to do a recall or voucher thing, because why should they? I'll personally eat one of the blastscape sets if that happens.

The more the word gets out there, the better the chance that GW will 'have' to respond:

http://www.tabletopgamingnews.com/2009/07/16/28371

Keep those cards and letters coming!

Alpharius wrote:

The Power Cosmic wrote:

BrookM wrote:I doubt that there will be an official reply or statement.

QFT, because not enough people will know to be upset and return the item. And there's no way they're going to do a recall or voucher thing, because why should they? I'll personally eat one of the blastscape sets if that happens.

The more the word gets out there, the better the chance that GW will 'have' to respond:

http://www.tabletopgamingnews.com/2009/07/16/28371

Keep those cards and letters coming!

Maybe BoLS will also post this up.

I suppose this bodes trouble for the upcoming battlescape (the crashed rhino with trees)?

LittleLeadMen wrote:If the GW guys are really going to give such a BS answer (like the 1st email was) to an honest question, make it CLEARER for them to understand. Send them a copy of this picture, which points it out for them.

Snipped image

EDITED for new example

To be honest, I think the exhausts are actually painted on, they don't look hollow to me at least.

Redemption wrote:I suppose this bodes trouble for the upcoming battlescape (the crashed rhino with trees)?

No, that one is like the crashed shuttle cast in plastic and attached to sprues, not vac-formed.

BrookM wrote:Maybe BoLS will also post this up.

Good idea. The more that see it, the better.

Wow... absolutely terrible quality. Shocking that they'd let the quality control slip so badly.

As much as I would like to see GW do something about this I really doubt they will for the fact that these are a splash release. They are short printed and when they are gone they are gone, these are not intended for a regular stock item.

SO I bet they will refund the money and cut their loses. My FLGS told me he only got 4 as his stores allocation and they order a good bit of stuff regularly. Was told the GW store got first crack at these and the other shops got allocated what was left over. So these wont be too previlant aroundthe shops.

I have worked at several shops over the last 14 years and seen GW say "just keep it" to hundreds and some times at least a $1,000 worth of product, because it was cheaper to write it off then pay for the return shipping and "restocking" of the misshipped or defective product! I did a stock swap once from a shop with GW and was told the entire swap was going into the incinerator becuase it had older box covers on it and that turning the contents into Bitz or resleeving the poduct cost GW more money than to destroy it.

So with that sort of mind set, like I said before no one should have any issue getting their money back but GW redoing these is a ice cube chance in hell type of thing. I have mine on order at the shop so I guess I will have to take a hard look before I walk out of the shop with them in my hands.

I'm just going to press for a refund, I've got a feeling that the stuff at the store will be more of the same. Though seeing as we're all Dutchmen a refund might be kinda hard, especially if the new kids are manning the till.

Alrighty then....

I am concerned that GW would send this kind of crap....but...I agree that the crashed-pod-thing is of poor quality. Same with the Satellite bit.

But, although many will disagree....I do think the Meteors look.....decent. About a 5/10....

And although there are definitely some false advertisements, and that the quality is nowhere near what GW lead us to believe......Still though, they look like they would be decent when painted.

I don't know, I honestly haven't bought the product, nor have I seen the actual product (I'm heading to my local GW saturday, so I'll take a look) But I would think that they look at least passable when painted correctly?

Once again, I don't know, but I'd like to see one painted, just to see....

Those are lousy return them.

is the underside more detailed? Maybe you can pour resin or even plaster inside it and make casts that look better?

I guarantee you the models in White Dwarf are the resin masters, or something. They did this with the original Tau tank models too. Go through your WDs, and you'll see that the rear exhaust ports are solid on the original studio model.

Once again, welcome to the GW Hobby.

--Chris
www.chrisvalera.com

I was thinking the same thing when I first saw the images. Then I thought about it a lot more. Even if, big if, that were the case I thought I was buying terrain - not a terrain kit.

It's all just, wow. First time I'm not rushing home every day after work to see if the big box from GW came in the mail.

BrookM wrote:Maybe BoLS will also post this up.

Will NEVER happen!

oni wrote:

BrookM wrote:Maybe BoLS will also post this up.

Will NEVER happen!

Right, BoLSCon is right around the corner, no need to point out faulty GW stuff. Plus they've already posted their quota for today.

Redemption wrote:I suppose this bodes trouble for the upcoming battlescape (the crashed rhino with trees)?

Sad but true I fear.

I was looking forward to that piece thinking it would be the quality of the crashed lander, but now I'm fearing it is gonna be awful...

CT GAMER wrote:

Redemption wrote:I suppose this bodes trouble for the upcoming battlescape (the crashed rhino with trees)?

Sad but true I fear.

I was looking forward to that piece thinking it would be the quality of the crashed lander, but now I'm fearing it is gonna be awful...

It's plastic, not vac-formed.

It also says on the GW site that the Blastscape is plastic....

It would be pretty cool if you could pour plaster into the vac-form parts and mould a good quality terrain piece.

Has anyone tried?

QFT

Gamesworkshop wrote:The Blastscape set contains five detailed plastic craters.

sonofruss wrote:Yep and no vacuformed flash ether this has been a bait and switch show us resin casting and give us
the moon craters were crisp at the edges of the rocks this makes me glad my flgs couldn't get any.

Actually, it's nothing so diabolical.

GW gives the 'Eavy Metal team resin masters to paint rather then ask them to wait until the pieces have been tooled and mass-produced then ask them to rush the paint job.

This is clearly a case of the GW team doing some scenery, resin casting it for the team to paint, passing it along to their outside vacuforming operation, the painted masters look great, the vacuformed versions look like garbage, and they continue on to put it to market regardless. Classy? No. Conspiracy? No.

They almost released a vacc formed terrain piece a few years back the Imperial Entrenchment. It went as far as being boxed up before (if the story I heard is correct) Dave Andrews saw it and compared it to his original piece and they binned the release with only a few getting sold at Games Day UK. Apparently it was felt to be too low quality to give a proepr release. It's the same very low quality moulding as these pieces pictured here.

I'm amazed they went ahead and released them this time around after they abandoned the release of the Imperial Entrenchment for being below GW standards.

Is this taken from GW?
because if it is , it would mean they have to know about the quality already.

Thus making the bad patch theory obsolete.

Osbad wrote:And the moral of the story... never pre-order!

Sure you (probably) get it on the day of the release, but there is a distinct chance that it'll disappoint.

I've learned with GW (and anyone else) never to buy anything unless until I'm damned certain of the quality.

That can be a result of seeing it in the flesh, or more likely (as I never go to GW stores these days) seeing an independent review of some discription.

I'm not in any way criticising anyone for making their "buy" decision based on GW's previously published photos as GW on te whole don't tend to pull too many shennanikins, but as they say, once bitten, twice shy!

And of course, its worth remembering that GW aren't the first or the only miniatures manufacturer to pull the somewhat shady trick of advertising forthcoming releases with gorgeously painted studio photos, only to have the actual products that hit the street be somewhat worse quality. I recall Mongoose' Battlefield Evo figures and Rackham's in the early days of CAoR. Both learned terrible lessons with massive financial implications about the perils of misleading advert pictures.

I'm not making any assumptions as to why they advertised one thing and sold something different - for instance they themselves could have been misled as to quality by a third party manufacturer. But right now the ONLY recourse they have that will restore any respect from me over the matter is to take down the misleading images and replace them with ones of the actual product being sold, and to offer refunds to anyone who bought them on pre-order on false pretenses. To do anything less stinks. I hope and trust GW's reputation for quality in customer support will lead them to the same conclusion.

Personally I was considering buying them myself, but after seeing these pics - no way! I do own the moonscape craters, which were perfectly fine after a coat of texture spray, but these.... nah. As someone said above - if I wanted cheap, vacu-formed low-detail terrain, I'd buy it from Amera at a fraction of the price.

Those are great examples of why using master models for your production photos can bite you in the ass once you get the production models back from the producers.

Does anyone here honestly think these companies are deliberately misleading? That they want the product to come back looking unlike the masters? Successful companies like GW and Rackham don't hire a company to reproduce something and say to themselves "Man, who cares what it looks like when it comes back, I'm going to sell this crap to any sucker who will take it. This will never hurt my bottom line in the future! No one cares if the product looks different than I said it would." Someone (likely the outsourced production house) gets nailed for this type of crap. It just takes a bean counter to convince a manager that the X units they paid for are too costly to recall and redo somewhere else this time. They won't deal with the people who screwed them over next time, but the stuff is sitting in boxes outback, so sell it anyway. Again-- bad business practices, yes, evil plan to screw you? No.

Drake_Marcus wrote:Does anyone here honestly think these companies are deliberately misleading?

Of course not, but their responce to this issue better not be "I didn't do it!" and be more along the lines of helping their customers find replacements/new casts that aren't gak/giving refunds or swaps.

BrookM wrote:It's plastic, not vac-formed.

Vac-formed IS plastic.

Not injection moulded plastic (i.e. using liquified plastic to cast a copy in an expensive metal form)
- but vacuum molded (i.e. using vacuum to suck a thin sheet of heated plastic onto a master).

Although it is possible to get OK quality using vac-forms, it is regarded as a cheapish alternative and will seldom provide crisp detail.

I cannot understand why someone would buy this junk - especially as making your own craters are both cheap and extremely simple.
With some high density foam and a good knife anyone would turn out much better looking terrain in less than an hour.

I guess GW thought they could make a quick buck by hiring a cheap supplier in China - but the quality ended up being *way* below what could be expected.
Not even terrain that comes in "little green army-men"-bags are this poor.

The product hurts GW (few of us will pre-order again) and really ought to be withdrawn.

chris_valera wrote:I guarantee you the models in White Dwarf are the resin masters, or something. They did this with the original Tau tank models too. Go through your WDs, and you'll see that the rear exhaust ports are solid on the original studio model.

Once again, welcome to the GW Hobby.

--Chris
www.chrisvalera.com

Yes, welcome to modern mass manufacturing and sales.

kendoka wrote:I guess GW thought they could make a quick buck by hiring a cheap supplier in China - but the quality ended up being *way* below what could be expected.
Not even terrain that comes in "little green army-men"-bags are this poor.

The quality is exactly what they were expecting, you're just not adding enough flock or Space Marines.

GWOZ wrote:Good Morning [Commissar Calgar],
Thanks for your query. The fully finished versions you refer to have
been trimmed, modelled and detailed - including flock and the addition
of a Space Marine Casualty piece from our Space Marine Casualties
blister pack. Further it appears in the finished picture the crashed
spaceship piece has been modelled utilising Space Marine Tank
components, to add further detail.

Drake_Marcus wrote:

chris_valera wrote:I guarantee you the models in White Dwarf are the resin masters, or something. They did this with the original Tau tank models too. Go through your WDs, and you'll see that the rear exhaust ports are solid on the original studio model.

Once again, welcome to the GW Hobby.

--Chris
www.chrisvalera.com

Yes, welcome to modern mass manufacturing and sales.

I'm sorry, could you please list, in as much detail as possible, why customers should be happy about receiving poor quality products?

--Chris
www.chrisvalera.com

kendoka wrote:I guess GW thought they could make a quick buck by hiring a cheap supplier in China - but the quality ended up being *way* below what could be expected.

Don't blame Chinese suppliers here - for the same prices GW charges, any competently-sourced Chinese supplier could produce far better quality.

JohnHwangDD wrote:

kendoka wrote:I guess GW thought they could make a quick buck by hiring a cheap supplier in China - but the quality ended up being *way* below what could be expected.

Don't blame Chinese suppliers here - for the same prices GW charges, any competently-sourced Chinese supplier could produce far better quality.

Having spent a lot of time in Chinese factories, I agree 100%.

This is something that GW Quality Control* should have caught.

That something like this got out to market is a sad state of affairs.

*Yes, I know this department probably has an office right next to the Playtesting and Rules Balance Offices, i.e., they are nonexistent!

I have a theory of what may have happened because the company I work for had what I'm about to explain happen to them.

GW out sourced the production to China. The original resin casts were sent to the proposed supplier for production demo's. Every company who out sources production requests demos of the product to be produced for quality control purposes. Now here is where it gets shady. The Chinese manufacturer sends GW the vac-u-formed demo, which is of top quality, and GW approves. The good demo is just so that the Chinese manufacturer can win the bid for production. Once the bid has been won and monies paid the Chinese manufacturer can essentially produce whatever the hell they want. The Chinese company will then ship the defunct product to GW's distribution centers. The workers at the distribution centers have no idea what it's supposed to look like so it gets boxed and shipped, quality control was done at HQ with the demo... GW HQ will not know they've been duped until it's to late, leaving GW and their customers victim.

JohnHwangDD wrote:

kendoka wrote:I guess GW thought they could make a quick buck by hiring a cheap supplier in China - but the quality ended up being *way* below what could be expected.

Don't blame Chinese suppliers here - for the same prices GW charges, any competently-sourced Chinese supplier could produce far better quality.

Key word was "cheap" (as in "you get what you pay for").
Obviously there are thousands of Chinese companies that could have made a better job.

Actually, I know a person responsible for buying goods for the Scandinavian market (in bulk) from China.
He once told me that when he goes to sale events in China, several of the Chinese corporate "big bosses" prefers to hang out with him and other Scandinavian buyers.
The reason being that when the China firms show a product to bigger chains from US/UK/Germany they always get the same question "How can we make this product cheaper?"
- but when they show the same items to Swedes/Norwegians etc. they get: "How can we make this product better?".

If not stopped - these BlastScapes will be a Nagash-smudge in GW history for all time.

oni wrote:I have a theory of what may have happened because the company I work for had what I'm about to explain happen to them.

GW out sourced the production to China. The original resin casts were sent to the proposed supplier for production demo's. Every company who out sources production requests demos of the product to be produced for quality control purposes. Now here is where it gets shady. The Chinese manufacturer sends GW the vac-u-formed demo, which is of top quality, and GW approves. The good demo is just so that the Chinese manufacturer can win the bid for production. Once the bid has been won and monies paid the Chinese manufacturer can essentially produce whatever the hell they want. The Chinese company will then ship the defunct product to GW's distribution centers. The workers at the distribution centers have no idea what it's supposed to look like so it gets boxed and shipped, quality control was done at HQ with the demo... GW HQ will not know they've been duped until it's to late, leaving GW and their customers victim.

I actually believe this - the book Poorly Made in China has sevral tragicomic stories just like this.

But it remains to be seen whether GW will fix the problem, or saddle its customers with an inferior product, like the screw-top paint pots.

--Chris
www.chrisvalera.com

Drake_Marcus wrote:
Does anyone here honestly think these companies are deliberately misleading? That they want the product to come back looking unlike the masters? Successful companies like GW and Rackham don't hire a company to reproduce something and say to themselves "Man, who cares what it looks like when it comes back, I'm going to sell this crap to any sucker who will take it. This will never hurt my bottom line in the future! No one cares if the product looks different than I said it would." Someone (likely the outsourced production house) gets nailed for this type of crap. It just takes a bean counter to convince a manager that the X units they paid for are too costly to recall and redo somewhere else this time. They won't deal with the people who screwed them over next time, but the stuff is sitting in boxes outback, so sell it anyway. Again-- bad business practices, yes, evil plan to screw you? No.

Actually, you are missing a fundamental part of the equation there.

The real problem is when they DO shift a large number of these awful units and therefore go back to the same supplier.

As long as the balancesheet looks good, why on earth would any good capitalist give a monkey's about the audience response?

The drones are still buying, don't pay for more expensive processing costs.

While it is crazy to put forward notions that GW's sales ideology is EVIL, it is equally crazy to assume it is GOOD.

This is late stage mass consumer capitalism, profit is apparently all there is and should be. We aren't living in the 80s any more kids. Consumer goodwill is only valuable as a tool for driving dollars in the door.

Yes, welcome to modern mass manufacturing and sales.

Drake_Marcus wrote:
The drones are still buying, don't pay for more expensive processing costs.

The drones are still buying, but for how much longer? Given how much they've spent on a smiple piece of vac-formed plastic, they have a right to be irate. GW gets things wrong, but in general, the quality is there. Now they don't even have that. Will the disgruntled customers in this thread be as eager to pre-order the next product?

--Chris
www.chrisvalera.com

Ouch that sucks, Ive told our local firebase guy here in town and he just shrugged and shook his head. To be honest this drone has only bought three things from GW this year, Planetstrike, paints and soon some of the bastion kits. I was eying these bitz to go along with my moonscape peices, but after seeing this I will spend my money on somthing else.

Each month it gets harder and harder to justify purchasing anything from them outside of their paint line. I wrote up a review for Planetstrike and it didnt get top marks, hell it felt unfinished to me. So, do we boycott GW if this sort of thing happens again? Or do we let it slide and keep giving them our money?

kendoka wrote:If not stopped - these BlastScapes will be a Nagash-smudge in GW history for all time.

Given that the Blastscape Craters are just blobby smudges without any detail, I'm wondering if John Blanche was brought in to update them for final release...

chris_valera wrote:

The drones are still buying, but for how much longer? Given how much they've spent on a smiple piece of vac-formed plastic, they have a right to be irate. GW gets things wrong, but in general, the quality is there. Now they don't even have that. Will the disgruntled customers in this thread be as eager to pre-order the next product?

--Chris
www.chrisvalera.com

How many sets of these do you think they sold? Probably not more then the sales tothe people who spent many hundreds of dollars and hundreds of hours converting and painting armies like LATD, Genestealer cults, etc.,etc.

I don't think GW is losing sleep over potentially losing the small percentage of their customer base that both bought these and have the willpower to actually stop buying. For every irate customer that thinks these are gak and quits (a very small number that will actually do so) you will add 10-15 new Timmies buying first armies to take their place...

Most people, even those that feel they got burned on these will be right back in line for the next shiny toy they release and GW bnks on that fact...

clansittingducks wrote:
Each month it gets harder and harder to justify purchasing anything from them outside of their paint line. I wrote up a review for Planetstrike and it didnt get top marks, hell it felt unfinished to me. So, do we boycott GW if this sort of thing happens again? Or do we let it slide and keep giving them our money?

Well, that is (of course) entirely up to you.

In this case, however, I would suggest that EVERYONE who bought one of these things and is upset at the fact that it doesn't match the piece used to advertise/sell it get in touch with GW via e-mail, phone AND snail mail and COMPLAIN about it.

In a calm, professional manner, but get the word out there to them.

Maybe they can fix it and get another "splash release" going.

I really wanted to get these pieces (based on the pictures of course!) but now I'm glad I didn't.

Which is no good!

Did anyone get the Mines, Bombs and Booby Traps set? Are these made the same way? They were off pre-order very quickly and I wonder if anyone got them.

I think those were cast resin pieces, so they are probably OK...

DrunkenSamurai wrote:Did anyone get the Mines, Bombs and Booby Traps set? Are these made the same way? They were off pre-order very quickly and I wonder if anyone got them.

I got a set and I think they are aces. Very good quality stuff. Your dakka may vary...

Did anyone get the Mines, Bombs and Booby Traps set? Are these made the same way? They were off pre-order very quickly and I wonder if anyone got them.

The Mines, Bombs & Booby Traps set is made of resin and the pieces are quite good. The set comes with twelve 40mm bases too. It was an excellent set and sold out very quickly. I'm very pleased with that set. If the Blastscape was the same quality, there would likely be no issues with it.

Blaznak wrote:

DrunkenSamurai wrote:Did anyone get the Mines, Bombs and Booby Traps set? Are these made the same way? They were off pre-order very quickly and I wonder if anyone got them.

I got a set and I think they are aces. Very good quality stuff. Your dakka may vary...

A comment like that deserves pictorial proof.

A comment like that deserves pictorial proof.

The proof in this case is on the GW website. The box contents looks exactly like what is shown in the online store, unlike the Blastscape.

CT GAMER wrote:

chris_valera wrote:

The drones are still buying, but for how much longer? Given how much they've spent on a smiple piece of vac-formed plastic, they have a right to be irate. GW gets things wrong, but in general, the quality is there. Now they don't even have that. Will the disgruntled customers in this thread be as eager to pre-order the next product?

--Chris
www.chrisvalera.com

How many sets of these do you think they sold? Probably not more then the sales tothe people who spent many hundreds of dollars and hundreds of hours converting and painting armies like LATD, Genestealer cults, etc.,etc.

I don't think GW is losing sleep over potentially losing the small percentage of their customer base that both bought these and have the willpower to actually stop buying. For every irate customer that thinks these are gak and quits (a very small number that will actually do so) you will add 10-15 new Timmies buying first armies to take their place...

Most people, even those that feel they got burned on these will be right back in line for the next shiny toy they release and GW bnks on that fact...

Maybe. But the normal business strategy is to assume for every good experience a customer has, they tell two people, or for every bad experience, they tell 10.

Type "Sears" into youtube, and you get a video of a man complaining about his dishwasher. Then there's the story of the band member who had his guitar smashed by an airline, and made a music video about it. It got millions of hits.

Sure there are waaay more fanboys than hoary old grognards, but GW has backed off in the past, with the Chaos Space Marines and such.

Also, notice that WD no longer lists the prices of its new releases.

Gee, wonder why?...

--Chris
www.chrisvalera.com

They have multiples of the ones they are advertising but what you received look awful.

I'd be sending them back and making my own...

Waaagh_Gonads wrote:They have multiples of the ones they are advertising

Are we sure about that? Has anyone actually seen, with their own eyes, any Blastscapes that aren't complete fuXX0red?

I got mine today and DAMM was I upset. I made a video about it and while showing how weak the thing is I actually cracked and put a dent in it. here is the link

http://www.youtube.com/watch?v=b_ZWUMzc2BM



This is the link to my first video. Its not of great quality and you might not want to watch if you hate moving cameras as it may cause motion sickness
http://www.youtube.com/watch?v=ra7fxpQalDg

Almost looks like the underside is more detailed.

BrassScorpion wrote:

A comment like that deserves pictorial proof.

The proof in this case is on the GW website. The box contents looks exactly like what is shown in the online store, unlike the Blastscape.

With exception of the multiple skulls on a stick piece everything shown is included.

BrookM wrote:With exception of the multiple skulls on a stick piece everything shown is included.

I own multiples of this set and I have an open one in front of me as I'm typing this. The contents is exactly what is shown in this picture of the back of the box plus 12 40mm bases. This is what I was expecting when I bought the set, though the 40mm bases were a nice surprise that I didn't realize was included. I don't know what other parts some people may have been expecting, but these contents more than met my expectations. Unfortunately, it doesn't look like I'll be able to say the same for the Blastscape.

BrassScorpion wrote:

BrookM wrote:

BrassScorpion wrote:

A comment like that deserves pictorial proof.

The proof in this case is on the GW website. The box contents looks exactly like what is shown in the online store, unlike the Blastscape.

With exception of the multiple skulls on a stick piece everything shown is included.

That is NOT correct. The minefield warning signs with the multiple skulls on the ARE INCLUDED. I own multiples of this set and I have an open one in front of me as I'm typing this.

NOT in my case, I got the bombs, shells, minefield signs and booby trap markers, but NOT any campy skulls on sticks.

VoidLord wrote:I got mine today and DAMM was I upset. I made a video about it and while showing how weak the thing is I actually cracked and put a dent in it. here is the link

http://www.youtube.com/watch?v=ra7fxpQalDg

I can't quite be sure as the camera never really settles on it for too long, but the detail in YOUR Blastscape set does seem a bit more crisp, sharp and defined.

Is this really the case?

For example, do the 'rocket pod exhaust stacks' on your sets have the fins on them, and do they have the 'hollowed out' look, as seen in the 'official' GW pic?

It looks as if they might.

I mean, I think I actually saw detailed rivets in yours.

I think...

Fight! Fight! Fight! Fight!


Automatically Appended Next Post:

VoidLord wrote:I got mine today and DAMM was I upset. I made a video about it and while showing how weak the thing is I actually cracked and put a dent in it. here is the link

Cinema vérité does not become you VoidLord. If we could request you re-film some of that, but keep the camera and the craters as still as possible. Your detail level looks excellent, but it is difficult to see with you Coverfielding all over your commentary.

We request you do it again, but a little more still this time.

H.B.M.C. wrote:Fight! Fight! Fight! Fight!


Automatically Appended Next Post:

VoidLord wrote:I got mine today and DAMM was I upset. I made a video about it and while showing how weak the thing is I actually cracked and put a dent in it. here is the link

Cinema vérité does not become you VoidLord. If we could request you re-film some of that, but keep the camera and the craters as still as possible. Your detail level looks excellent, but it is difficult to see with you Coverfielding all over your commentary.

We request you do it again, but a little more still this time.

Your right I was so upset I just wanted to put a video up to get the word out then I saw this forum on it as I was searching to see if I was the only one or not. Here is the new link and I fixed the old one as well.

http://www.youtube.com/watch?v=b_ZWUMzc2BM

My vac form rubbish will be going back tomorrow. I also got the bombs and mines set, which is really nice, and it did include 3 of the sign post with skulls...
Mick

Thanks for that!

It seems as if you did in fact receive a set with SLIGHTLY sharper detail in places, but overall, quality was not a concern for GW on this product, apparently.

Again, thanks!

Which ones are the 40mm bases ? there are 12 per box?

Just 12 40mm bases so you can stick the markers onto those.

That's a better avatar Brook.

I'm actually going into GW this afternoon when I get home from work. If they don't have better versions I'll try to swap 'em for a Skyshield.

Swapping for something else or a discount isn't a bad idea, I'll go with a LS Storm if the cheeky bastards go all Dutch on me.

Guys , looking at the youtube video i suddenly realized something . Something that is all too familiar to asians in night markets.

The flimsy cheap materials seems just like these 25 cent masks

But the mask seems to be of better quality.

So GW is selling a $0.25 thing for how much again?

Very little gain if we keep returning them.

JohnHwangDD wrote:So GW is selling a $0.25 thing for how much again?

There are 5 pieces , so it'll be $1.25 , the package materials 20 cents , so $1.45

30 cents goes toward charity of chinese child labor , $18 because it doubles as a game piece not just hobby.

sums up to perfectly even $19.75 usd

I must also express my suspicion that over 60% of GW customers suffers certain degree of:
http://en.wikipedia.org/wiki/Stockholm_syndrome

£11.75 UK, They're released tomorrow apparently.

LunaHound wrote:I must also express my suspicion that over 60% of GW customers suffers certain degree of:
http://en.wikipedia.org/wiki/Stockholm_syndrome

The one you're replying to seems to have been getting over his case of this in recent weeks.

My buddy got his today and he initially didn't think anything of it until I copied him on this thread and he now says that they are indeed nothing like the advertised photos. Here's a photo he took alongside the moonscapes (that he ordered at the same time). Both look of the same quality, which in my opinion, is substandard. Mine will most likely arrive saturday since I direct ordered them. I'm unsure what I'll do then. If I had wanted Amera vac formed terrain I would have ordered from them.

As a side note, I direct pre-ordered the booby traps on the first day they were on the website. Yesterday I got an e-mail saying they were sold out at the time of my order...B.S. I hopped on the phone and was able to buy FRPgames' last one. Considering they're resin I hope they're at least on par with FW...which isn't saying much anyway.

I wonder if the "battle"-scape will also be vacuum formed? In which case that might also be a product to avoid.

Told you guys. Lunahound is totally right. .25 cents is just about right for something that crappy. I priced terrain out like this with a manufacturer in China. The same place GW gets theirs. I was quoted .50 cents per unit shipped to me in Arizona. I needed to order at least 500 but large discounts could be had at larger amounts ordered. I only needed about 100 for a tournament, but non the less. I would bet my bottom dollar GW spent less then .30 cents for each of these craters.

That is no joke. So .30 cents X 5 per bag they paid $1.50 for the set. You pay $20.00 and it looks like crap. GW makes a profit of $18.50 on each sucker that buys this junk. WOW. All I can say is WOW.

I'm all for companies making profit but on crap like this with that kind of profit. They should be ashamed of themselves.

Romeo
Battle Foam

so has anyone actually tried to paint these up? I got mine, they were the same quality as the moonscape, maybe a little flimsier. I'm not particularly impressed but at the same time they were cheap (by GW standards)

I'm going to add texture (sand / glue etc) and see how it goes. I've opened the package but so far haven't put a brush to it. I bought them from the UK so any chance of returning them is pretty much gone.

Sgt Diablo wrote:Told you guys. Lunahound is totally right. .25 cents is just about right for something that crappy. I priced terrain out like this with a manufacturer in China. The same place GW gets theirs. I was quoted .50 cents per unit shipped to me in Arizona. I needed to order at least 500 but large discounts could be had at larger amounts ordered. I only needed about 100 for a tournament, but non the less. I would bet my bottom dollar GW spent less then .30 cents for each of these craters.

That is no joke. So .30 cents X 5 per bag they paid $1.50 for the set. You pay $20.00 and it looks like crap. GW makes a profit of $18.50 on each sucker that buys this junk. WOW. All I can say is WOW.

I'm all for companies making profit but on crap like this with that kind of profit. They should be ashamed of themselves.

Romeo
Battle Foam

Tyty, im very informative about factories in asia ( my whole family does business there ) .
I also know they make counterfeit warhammer stuff (had a whole thread on it long ago , most people laughed at me! )

king88mob wrote:so has anyone actually tried to paint these up? I got mine, they were the same quality as the moonscape, maybe a little flimsier. I'm not particularly impressed but at the same time they were cheap (by GW standards)

I'm going to add texture (sand / glue etc) and see how it goes. I've opened the package but so far haven't put a brush to it. I bought them from the UK so any chance of returning them is pretty much gone.

Everytime you bend / push down / the primer coat will crack and paint will flake off :/

The only kind of primer that will have any kind of chance on working with this crap will be Krylon Fusion for plastic. These paints really stick amazingly well to plastic and I've used them on my dirt bikes fenders. They take rock chips and bend all the time. No chips or scraped paint. If your going to give these crappy terrain pieces a go, get this primer and paint. GW sprays will pop right off.

Also don't forget to wash the things before you start painting them. They have mold release all over them when they come out of the mold. It may not look like they do but there is always a bit a residue on them.

Romeo
Battle Foam

Amera's painting page

I imagine the results will be the same...very smooth and shiny...just like real terrain.

LOL, I love picture 2. Totally real looking.......ya right. Maybe it rained right before they took the picture. Thin plastic terrain for $20.00 = BS, GW selling us this crap = epic fail. Hey GW, stop rolling double one's with over priced crap like this.

Romeo
Battle Foam

I've seen the battlescape in person. It's solid and on par with the Temple of Skulls. No problems with that one.

Dooks Dizzo wrote:I've seen the battlescape in person. It's solid and on par with the Temple of Skulls. No problems with that one.

Wait , so its the same as it is in the pictures?
nothing like the one on youtube?

I agree. Haha...rainy.

Hope it hasn't come across that I consider the Amera products cr@p. I've been tempted to buy from them actually. However, they don't attempt to make their products look like anything they aren't...which is the real "crime" here. If GW had just said "vacuum formed plastic" and painted a production set this thread wouldn't even exist.

LunaHound wrote:

JohnHwangDD wrote:So GW is selling a $0.25 thing for how much again?

There are 5 pieces , so it'll be $1.25 , the package materials 20 cents , so $1.45

30 cents goes toward charity of chinese child labor , $18 because it doubles as a game piece not just hobby.

sums up to perfectly even $19.75 usd

I must also express my suspicion that over 60% of GW customers suffers certain degree of:
http://en.wikipedia.org/wiki/Stockholm_syndrome

The fact you've finally become embittered as well brings a warm tear to my eye and a smile to my face :')

You're entirely right though, there's very little else to add to the above. Though it boggles my mind even more to try and comprehend the people who insist on buying directly from GW.

Neconilis wrote:
The fact you've finally become embittered as well brings a warm tear to my eye and a smile to my face :')

You're entirely right though, there's very little else to add to the above. Though it boggles my mind even more to try and comprehend the people who insist on buying directly from GW.

xD actually im on my own little case .

How expensive GW is have nothing to do with me , aslong as im not the last one on the boat when people decide to stop puting up with GW's prices.
( if i can sell off my stuff before GW dies , im ok with which ever ^^)

We should all just play Warmachine and Hordes. Privateer Press is awesome.

I might not even finish my guard army. I don't have the spare 500 dollars to make it playable -.-

Perhaps GW intends to shift the majority of its mass-produced plastics to this in an effort to cut costs and stay in the market. Perhaps GW intends to implode.

This product is an insult to those that buy it. It is so bad that it it is an insult to those that buy it. If you buy this product, you will feel insulted. Insult. Just got your 20 dollar pre-order? GW is pointing at you and laughing. Bow your head in shame as GW raises its in devious mirth.

What the duce is with them making people buy valk bases from forge world? That is one of the most slowed things i have ever heard...off topic sorry but still.

SignsPoint2Fail wrote:We should all just play Warmachine and Hordes. Privateer Press is awesome.

I might not even finish my guard army. I don't have the spare 500 dollars to make it playable -.-

Privateer Press FTW

SignsPoint2Fail wrote:We should all just play Warmachine and Hordes. Privateer Press is awesome.

I might not even finish my guard army. I don't have the spare 500 dollars to make it playable -.-

You honour your name, please take your off-topic banter somewhere else.

Just spoke to GW mail order UK, seems that I was the first person to complain about the quality... They are going to send another set out to me. I'll let you all know if there is any difference in quality. Also spoke to my local GW shop, they say the stock they have is fine and painted up ok, they offered me the chance to bring mine in and compare it to their stock and if theirs was better I could just swap them. Can't do that til tomorrow though due to work.
Mick

Mick A wrote:Just spoke to GW mail order UK, seems that I was the first person to complain about the quality... They are going to send another set out to me. I'll let you all know if there is any difference in quality. Also spoke to my local GW shop, they say the stock they have is fine and painted up ok, they offered me the chance to bring mine in and compare it to their stock and if theirs was better I could just swap them. Can't do that til tomorrow though due to work.
Mick

Bring a camera :'p

yeah,
I emailed GW...

Yeah,
Order Number: xxxxxxxxx

I'm not happy with the poor quality of the BlastScape craters...

I called the GW customer service line.
I spoke to Yan who said that, GW hasn't had any complaints yet.
He wasn't sure if the issues I described was a fault with my packs or if that's how the product was supposed to look? I agreed to wait and confirm that the issue I had was wide spread or if I had a bad batch.

I had started a thread on an internet forum to discuss these pieces of terrain.
http://www.dakkadakka.com/dakkaforum/posts/list/248299.page
I think you should check this thread and read how disappointed GW customers and fans are that this product is not as advertised.
Bait and Switch is what they are calling it! And I'd have to agree.

So what I'd like to know is have you have had any more complaints since?
And
Are you going to replace mine with models of the standard I expect from GW?
Or would you like admit this is a terrible product that was advertised in a underhand manner and offer a apology and a refund.

Disappointed loyal GW Customer and Fan,

Panic.

The Ball is in their court...
Panic...

I actually thought about getting a set of these, but feth that.

Panic wrote:The Ball is in their court...

And you said my letter was cheeky? God...

At least I didn't accuse them of anything. I gave them the option to say "Yeah... uhh... totally a bad batch" (even if it wasn't) and offer some sort of fix.

@ H.B.M.C. & Panic - Any responses to your emails yet?

yeah,
Not yet... but to be fair I only sent mine 3hrs ago.

Panic...

I mailed them two days ago and haven't gotten a reply as of yet, so they could be playing the old "oops I pressed the red X button again"

If GW doesn't respond in a timely manner and/or doesn't take this issue seriously, I'd suggest that someone who purchased these sets, send an email to http://consumerist.com/ and let them know the situation.

In my experience, when I've had issues with a company, and I let them know that if they don't try to make something right I'll post a story on Consumerist, they are VERY quick to respond. I'm sure most of you have heard about the musician who's guitar got busted by United Airlines ground crew and, since United failed to resolve the issue, he posted a music video on You tube about it? That was a Consumerist story long before the MSM got ahold of it.

Well I posted my first reply a few pages back. The second reply I got was far shorter, amounting to essentially "Send it back to us".

So I'll go into GW tomorrow (didn't get a chance to go in today) and see what I can see.

Hello there,

Thank you for your recent comments about this product and we are able to inform you that we have now passed these onto the relevant department to look into and we will be back in contact with you regarding this matter when we know more.

Yours Sincerely

Yan

I read this over on Warseer...

Fixer wrote: "To follow up on this, I just contacted GW store to get my UKGT heat 3 ticket and ask about the blast craters.

There were two things said. Firstly that some other people had already complained, secondly that they were vacuum formed pieces and expected to look like that and thirdly and they were looking into the issue about quality and would have some word on it by the end of the day."

zetaplus wrote: "Guys a friend who is a stockist here in AU has advised me that GW have recalled all stock of the Blastscape crater set from them. They are not available for order for the next 6 weeks while they are remade. This guy does not have any reason to pull my leg, as we game regularly etc. Can anyone confirm this?"

And GW says the internet is a fad... look what we've (hopefully) accomplished with our loud and annoying whining.

If the pictures on the GW online store had looked anything like the vacuum formed end product, then they could say "they were expected to look like that". But customers were misled by the crisp detail of the models shown in the online store and we most certainly did not expect that the product we're receiving now would look like as it does.

And I think most of us would accept some level of detail loss because we understand that vacuformed stuff ain't ever going to be the same quality as proper injection moulding.

But there's accepting a slight loss of quality, and then there's this Blastscape crap. *shakes head* These were the things I was most looking forward to from the Planetstrike release (other than the Aquila Shrine). It is such a disapointment to see the end result.

Let's hope this latest news pans out and there is a recall.

I got my blastscape two days ago from the GW store in Antwerp (Belgium) and it had the same issues with lack of detail and very thin material. One bit was so flimsy it got crumpled during transport (the bit Panic was able to push his pen through).
I took it back to the store today and got a full refund. The store manager went through his stock to see if he could find any where the detail was better defined but they were all equally bad.

Seems to me this is a bad product, not just a bad batch.

Well. I was gonna buy me some of that.

Not now though. I'll just buy the same quality product from amera for a fifth of the price.

H.B.M.C. wrote:And GW says the internet is a fad... look what we've (hopefully) accomplished with our loud and annoying whining.

Rightfully so though. One of the few cases around where that cant be enough whining Ever
I cant believe they throw crap like that on the open market. Quality control is basically non-existent there appearently.

This whole deal sucks because you guys are having to deal with bad product, but it's kind of cool because it feels like there is going to be a recall (the gamer's voice is being heard).

Sgt Diablo wrote:Lunahound is totally right. .25 cents is just about right for something that crappy. I priced terrain out like this with a manufacturer in China. The same place GW gets theirs. I was quoted .50 cents per unit shipped to me in Arizona. I needed to order at least 500 but large discounts could be had at larger amounts ordered. I only needed about 100 for a tournament, but non the less. I would bet my bottom dollar GW spent less then .30 cents for each of these craters.

That is no joke. So .30 cents X 5 per bag they paid $1.50 for the set. You pay $20.00 and it looks like crap. GW makes a profit of $18.50 on each sucker that buys this junk. WOW. All I can say is WOW.

I'm all for companies making profit but on crap like this with that kind of profit. They should be ashamed of themselves.

Romeo
Battle Foam

As I said above, the bottom line is that we should be blaming GW's naked greed instead of the Chinese manufacturer. If GW didn't try to pull a trick on us by selling a $2 bag for $20, or provided a $16 part, everybody would be fine. But trying to pull 90+% GP is excessive.

Similarly, if we were to have the Chinese make a $20 terrain set, it would be one hell of a set.
____

Sgt Diablo wrote:The only kind of primer that will have any kind of chance on working with this crap will be Krylon Fusion for plastic.

Or you can paint with RC car paints for Lexan shells. Those will also fuse with the plastic.
____

Mr. Bombadidaloo wrote:Perhaps GW intends to shift the majority of its mass-produced plastics to this in an effort to cut costs and stay in the market.

Nah. GW was trying to make a quick buck and got caught out.

That said, if GW moved FW production to China, quality and volumes would go up tremendously, while costs go down...

JohnHwangDD wrote:That said, if GW moved FW production to China, quality and volumes would go up tremendously, while costs go down...

You forgot to mention that prices would stay the same.

On a more serious note, I highly doubt quality would go up.

JohnHwangDD wrote:That said, if GW moved FW production to China, quality and volumes would go up tremendously, while costs go down...

Yeah, we'd be hearing about warped and miscast parts all the time and because there miles away in china it would take an age for them to get back to you with replacements for faulty parts. Their customer service would be terrible.

George Spiggott wrote:

JohnHwangDD wrote:That said, if GW moved FW production to China, quality and volumes would go up tremendously, while costs go down...

Yeah, we'd be hearing about warped and miscast parts all the time and because there miles away in china it would take an age for them to get back to you with replacements for faulty parts. Their customer service would be terrible.

Uh, how is that any different from how Forgeworld operates right now?

George Spiggott wrote:

JohnHwangDD wrote:That said, if GW moved FW production to China, quality and volumes would go up tremendously, while costs go down...

Yeah, we'd be hearing about warped and miscast parts all the time and because there miles away in china it would take an age for them to get back to you with replacements for faulty parts. Their customer service would be terrible.

You meant this as deliberate irony, right?

My opinion: Legally, there isn't much one can do for a remedy. The quality is very poor but it does not look substantially poor enough to entitle the buyer (you) to a complete rescission of the contract (get all your money back).

Although, in the spirit of good faith, GW may want to consider recalling the products from the store shelves and refunding any money peeps spent thus far on the pieces. Why? Because continually making and trying to sell products of this poor quality would negatively effect GW's business in the future. As I have read, GW is refunding the money which is a good move. I, for one, will not be buying any of this stuff. :-)

markoseugene wrote:My opinion: Legally, there isn't much one can do for a remedy. The quality is very poor but it does not look substantially poor enough to entitle the buyer (you) to a complete rescission of the contract (get all your money back).

Seriously what are you smoking?

IF that is really your feelings on it I would like to sell you an army or two I'm looking to unload.

I'll post some pics of some detailed pro-painted models with tons of conversions and custom basing and then actually just send you some ok stuff of inferior painting quality once you pay.

Seems fair, and you obviously would not be entitled to a refund...

H.B.M.C. wrote:And I think most of us would accept some level of detail loss because we understand that vacuformed stuff ain't ever going to be the same quality as proper injection moulding.

Thats GW's problem they have to deal with. The customers shouldnt need to suffer from their inferior molding methods.

To be honest, if they had just:

A: used a better plastic.

B: Made the vacu-mold from a negative

C: Painted the models instead of the masters

None of us would be complaining.

I already spoke to my FLGS and they are not even putting this garbage up on the shelves. They are all going back to GW unless individuals claim their pre-orders. I won't be.

I'm more excited to be getting a couple Shrines of the Aquila but the Blaststrike was on my "must get" list, too.

The Shrine better not disappoint !!

Myrthe wrote:The Shrine better not disappoint !!

The shrine is just like the CoD buildings.

In fact it's perfectly interchangeable with them.

Even if they do remake them will any of you guys buy one after being burned so badly the first time? I sure as hell don't feel like buying a set at all now.

I don't see why they don't just make the moonscape/blastcape craters out of resin, like their barricades set. Then they might actually be worth the $20 price tag, and look like the god-damned pictures they pasted all over their $9 ad.

Well, we'll see what happens tomorrow.

They'll just give you a refund or exchange them for more worthless craters. They won't do what they should and issue a public apology, before announcing that the craters and all similar terrain releases in the future will be resin and actually worth $20.

If they make any announcement at all it'll just be the "bad batch" bs story, like it's been said.

I'm quite sure GW did NOT try to make a quick buck, or some bs like that.
Actually they are slowly upping the quailty of all their products.

Some turds are just make it through the big net.

True.. GW has slowly increased some quality of their latest models.. but the blastscape is just utter rubbish.. i mean don't even games workshop have standards??

Sadly while actual game workshop stores are getting cheaper and cheaper.... they don't even let you use their free sets of paints anymore :S

Flashman wrote:Think the differences between what was advertised and what was delivered are sufficient to justify a refund. Hope it was just a duff batch, because it looked like good scenery.

Everything I've seen is all the same, and unlikly to change.. what happened is very simple, they went for a cheap reproduction method.. vacuforming... instead of the more expensive injection molding they use on the other stuff...

Nice. Some of these before/after pics made by OP pretty clearly show that these products are NOT what was photographed. It doesn't even look like they painted up a master for the covershoot; it looks like they painted a conceptual piece that the mold master was later constructed for. They are actually different. I'll be honest in that I wasn't looking at grabbing these anyway, but I really will ward people off from them now. Thanks, OP!


Automatically Appended Next Post:

Valhallan42nd wrote:To be honest, if they had just:

A: used a better plastic.

B: Made the vacu-mold from a negative

C: Painted the models instead of the masters

None of us would be complaining.

How about :
D: Had removed their heads from their collective butts?

I will probably catch some grief for this...

I got my pre-order of the Blastscape today and it looks just like the pictures in this thread. I compared it to the Moonscape set that I have and it is made of the same plastic and has the same flex. A couple of the highest points had a little crush damage but nothing that is not fixable.

I agree that this is not what GW has on their site...not even close. I, however, would have been surprised if it had turned out looking that good. I fully expected to get a vac-formed set much like the Moonscape and that is what I got. It cost me $2.75 more than the Moonscape and cover more table area. This could have been, and should have been, a much higher quality.

Having said that I will be keeping my set and painting them up. I plan on working on them over the weekend. The real test for me is how they look on the table and how much work I have to put into them.

All in all these are not as bad as I was expecting after folloing this thread for the last couple of days.

I compared it to the Moonscape set that I have and it is made of the same plastic and has the same flex. A couple of the highest points had a little crush damage but nothing that is not fixable.

Have there been newer batches of the moonscapes that are of poorer quality? My friend has the moonscape craters from when they first came out and they are of much stiffer plastic than what seemed from the video linked above. The moonscapes that i've seen are quite good quality and very durable. These blastscapes look like trash to me and I won't be buying any, though I had thought to.

and regarding the problems of advertising not delivering... they seem to be doing the same with the planetary empires. The box cover shows a tile with a hive city on it

But I don't think this tile will be included in the box. It will be available separately via direct services. I was in my local GW store earlier this week when their latest 'black box' arrived and the hive city sprue was included, alongside the Battlewagon upgrade sprue and the kits for the new Leman Russ and Hellhound variants.

Inb4 GW's unofficial speech :

"Will you guys calm down? for price of 2 star bucks coffee you get 5 pieces of terrain!
you can use them for game as well as hobby "

Inb4 random hate speeches comparing GW to companies that could get away with murder because of convenience.

Oh...wait.

On topic:
Like I said earlier.
I will be VERY surprised if they do not do a recall or the like. Chinese factories are known to be shady, and the earlier example someone posted about high quality "demos" and then crummy products is not unheard of.
That's not to say that GW isn't responsible for it, but I sincerely doubt GW is doing some kind of a scam with these.

Kanluwen wrote:
That's not to say that GW isn't responsible for it, but I sincerely doubt GW is doing some kind of a scam with these.

More than likely they aren't trying to scam the customer, but they still have a significant problem with the product they advertised compared to the product they delivered. Whether it was intentional or not doesn't matter really, so long as they man up and fix it.

GW is not intentionally ripping people off. If you think so you're delusional.

I am glad I didn't buy those.

Marshal2Crusaders wrote:GW is not intentionally ripping people off. If you think so you're delusional.

If it was $5.00US for the set, I'd believe you. The fact is either someone who knew what the product was supposed to look like approved these, or they didn't even bother to check. Either way, they chose this course of action, knowingly delivering a product that cannot possibly be what they advertised it to be (the hollowed out thrusters alone, which I presume are impossible in vaccum-formed plastic, should never have been on the display product).

I'm all for cheap, vaccuum-formed terrain. I don't buy terrain anymore because I live in a Japanese rabbit hutch and have no where to store it. But if it was $5 (priced at what this stuff is worth), I'd find a way to store it. I'd wear it as a hat if needed. But the terrain has to be priced what it's worth and it has to be honestly represented in GW's displays. Anything else is fraud, pure and simple.

If you dont think GW will increase the price as per company SOP you are also delusional . Its the people who think there are GW employees looking at this thread and going: 'those pesky dakkaites!!'

Thought I'd check in before heading off to the store and my word, people are overreacting again.

Could we please keep the quality of future qualities out of this thread KTHXBY and instead just use this for the blastscape? Now if you will excuse me, I have a store to visit.

Marshal2Crusaders wrote:If you dont think GW will increase the price as per company SOP you are also delusional

The set at $5.00 is already at least 100% markup. They would make a profit even at that low of a price.

The point is that the price of something must match the quality. This is a fairly ordinary principle and certainly doesn't deserve a personal attack as a response.

These pieces remind me of the schwaggy wax elephants and giraffes you used to get at zoos back in the day.

Vac forming as a moulding technique has some limitations but it can still produce a good sharp detail if the moulds are properly designed.

As it is a new technique to GW they may have ballsed up the design process.

Alternatively, it would be easy for the factory to mistakenly print off the positive instead of the negative, as it were, and get a really bad result. I think this is what happened.

The key problem is the advertising pictures showing really sharp, nice-looking pieces.

Cudos to the GW store I've just been to. We went through all their stock comparing it to my advance order set and they were all just as bad. Given a full refund AND asked if I wanted to keep them! Kept the laser burn one as it has the most detail and said to give the others to any kids who wanted them.
Mick

Just back from the store where I talked to the manager about it. He was familiar with the problem and tore open one of the two bags he had for sale, checking the contents in store for all to see, giving them to me and saying that I could keep the broken and damaged ones. He also said that I should keep in contact with GW through mail and hear what they've got to say about the matter. Though he did roll his eyes when I mentioned that I was contacted by Yan. All in all I am happy with the way this has been resolved.

Oh and for the twit who was crying fecking murder over the Planetary Empires Hive City tile: It is included with the set and is moulded plastic, not vacu-whatchamecallit-formed. The tile has the Hive City moulded on, it's not a bit you can tack onto the tile.

Marshal2Crusaders wrote:GW is not intentionally ripping people off. If you think so you're delusional.

However let these ship to the distributors and stores should be fired. Surely he is soley to blame.

Problem solved.

It looks like someone FAXED a picture of the BlastScape to China for them to use... got a cargo container of them back the next week, then repackaged them for sale. I thought they were going to be as nice as the MoonScapes. :-(

Kind of like DVD versus VHS (at 6-hour speed).

Panic wrote:yeah,


another Photo...Where is my cool sticky up Rocks being thrust out of the earth? mine looks like a mud pile...
Check the difference in detail...



Shocking.
I'm going to call them.

Panic...

Compared one to the classic craters: They are sturdier actually, same plastic, but sturdier and they definitely do have mor details.

Duncan_Idaho wrote:Compared one to the classic craters: They are sturdier actually, same plastic, but sturdier and they definitely do have mor details.

What?

Alpharius wrote:

Duncan_Idaho wrote:Compared one to the classic craters: They are sturdier actually, same plastic, but sturdier and they definitely do have mor details.

What?

Are we comparing the moonscape to the blastscape or am I missing something here?

I got my set yesterday. Mine seems to have been slightly better made. The few "crushed" points/bubbles seem to be because of how they packaged them. My crashed ships seemed to have most of their rivets defined well, with only a few of them actually looking like smooth studs. All five do seem to be much sturdier than what I have seen described except for each for the bubbles that were all crushed. I will post some pictures after I figure out which box my camera is hiding in.

I was very close to pre-ordering a set of these, but decided to wait and actually see the product.

I'm glad I waited.

I just left A GW store and looked at the moonscape and its thin plastic,looks very cheap they had 2 packages of them both looked thin....

The Moonscapes are gorgeous and of a very high quality. These blasted terrain pieces look terrible and I'm sad to see they don't live up to the quality of the Moonscape terrain.

Thanks for all the info these, I definitely won't be making a purchase. But I am keeping my hopes up that GW will come around and fix these so that we will have a product equal to, if not superior in quality to the Moonscape.

Picked up a pack at a show in Devizes today as the seller had them 20% off.

Side by side with the Moonscape they are not as sharp detail wise and the higher areas are (naturally) thinner as the plastic for this area has been stretched further (these areas will require some underside filling to strengthen them). The crashed spaceship item one is the worst, though overall the quality is similar to Amera and with a bit of work they will make reasonable tabletop terrain (most gamers I spoke to today appreciated they were not the same product in the advert but thought them ok).

To lay one suggestion to bed, they have not been moulded incorrectly as the underside detail is less sharp than the top (so unfortunately no use as a mould which was my plan).

What I am not happy with though is (after accepting the model in WD was "representational"):

1. they use the master models photos on the bag and as you can only see the top item so it is not easy to judge the quality of the product.

2. the website still shows the master model photos not the product (which is now available so no excuses there now).

3. this article - http://www.games-workshop.com/gws/content/article.jsp?categoryId=600005&pIndex=2&aId=15800003&start=3 - states the modellers have used "a second set" which is a blatant lie as you can see the models are resin casts as they have more detail and air bubbles...

Overall some shoddy practice here by GW which most people have seen through. The product itself is useful if not anywhere near the quality of the moonscape craters or resin models.

ironcow2103 wrote:
1. they use the master models photos on the bag and as you can only see the top item so it is not easy to judge the quality of the product.

2. the website still shows the master model photos not the product (which is now available so no excuses there now).

3. this article - http://www.games-workshop.com/gws/content/article.jsp?categoryId=600005&pIndex=2&aId=15800003&start=3 - states the modellers have used "a second set" which is a blatant lie as you can see the models are resin casts as they have more detail and air bubbles...

Overall some shoddy practice here by GW which most people have seen through. The product itself is useful if not anywhere near the quality of the moonscape craters or resin models.

Spot on observations here.

Which is why many continue to be annoyed by this whole thing...

Wow when i got the craters they kicked @ss these suck sorry to hear your misfortune

I can vouch for the Moonscape.

I've played some games with 'em, nice and sturdy.

I'm heading over to the GW today, we'll see how the terrain looks.

ironcow2103 wrote:Picked up a pack at a show in Devizes today as the seller had them 20% off.

Side by side with the Moonscape they are not as sharp detail wise and the higher areas are (naturally) thinner as the plastic for this area has been stretched further (these areas will require some underside filling to strengthen them). The crashed spaceship item one is the worst, though overall the quality is similar to Amera and with a bit of work they will make reasonable tabletop terrain (most gamers I spoke to today appreciated they were not the same product in the advert but thought them ok).

To lay one suggestion to bed, they have not been moulded incorrectly as the underside detail is less sharp than the top (so unfortunately no use as a mould which was my plan).

What I am not happy with though is (after accepting the model in WD was "representational"):

1. they use the master models photos on the bag and as you can only see the top item so it is not easy to judge the quality of the product.

2. the website still shows the master model photos not the product (which is now available so no excuses there now).

3. this article - http://www.games-workshop.com/gws/content/article.jsp?categoryId=600005&pIndex=2&aId=15800003&start=3 - states the modellers have used "a second set" which is a blatant lie as you can see the models are resin casts as they have more detail and air bubbles...

Overall some shoddy practice here by GW which most people have seen through. The product itself is useful if not anywhere near the quality of the moonscape craters or resin models.

Good, well-argued post. I hope you will stick around Dakka.

Agreed!

Dakka needs more ironcow2103!

Well, I can agree with many here on dakka. I am glad of this warning, since I was planning to buy some BlastScape Craters. And I am glad I didnt

@ BrookM

Oh and for the twit who was crying fecking murder over the Planetary Empires Hive City tile: It is included with the set and is moulded plastic, not vacu-whatchamecallit-formed. The tile has the Hive City moulded on, it's not a bit you can tack onto the tile.

In the future, please take time to read posts carefully before you respond to it in such an insulting manner. I never cried "fecking murder", nor did I ever say that it was vacu formed or of poor quality. I saw it, as it was included in the most recent black box alongside the Battlewagon sprue and it was clearly high quality plastic on a sprue, just like the other tiles and pieces in the kit will likely be, and as are most GW products. The base of the hive is moulded onto the tile, and the spires come in two pieces that need to be assembled.

What I did say was that I thought that this was another case - as we are saying is the major problem with the blastscape - of GW's misrepresentation of their products. I have heard from multiple sources that this tile would not be included in the box, and would only be sold separately via direct services. If this is indeed the case, then forefronting the hive tile on the box is poor form. It is also possible that I heard wrong, and that this tile will be included in the box, in which case I apologize for misrepresenting information. If you want to call a person on misrepresenting a rumour or product, that's fine, but you can still be civil about it and do make sure that you are actually responding to their post, and not just to what you think they are saying.

Cheers

Looks like the sort of thing you'd find in a toy shop rather than a professional miniature business.

The crashed spaceship is the best example. The press photo looks clear and crisp with detail matching plastic kits. The actual article has blobs for rivets (instead of the nice, two layer ones) and no detail along the thrusters.

That said, while you can be annoyed at how the press photos are misleading, I'm not convinced they're charging too much. It's still 5 scenery pieces and as a splash release, fewer sales have to return a bigger profit to make it worthwhile.
Anyway, the spaceship piece is generally agreed to be a bust but perhaps the rock faces won't suffer too much since they don't need to hold that much detail anyway.

Well, off to GW.

Wish me luck.

I stopped by my local store today to pick up my Imperial Strongpoint and Blastscapes. I had ordered four Blastscapes based on the pictures in the GW online store a month ago, figuring this set was highly detailed and collectible being a limited release. After seeing this discussion here for the past few days and then seeing the set up close today I think the Blastscape set overall is of passable quality, with large pieces at a fairly modest price. Nevertheless, I did decide to stick to my decision to exchange it for some other items, a decision I came to yesterday after looking carefully at the pictures here in this topic thread. It just isn't something I really need having so much other, better looking scenery at this point in my hobby history, and the set certainly doesn't feel "collectible" given it's somewhat fragile construction.

In conclusion, I'd like to say that while I don't harbor any ill feelings here regarding this product, I am still disappointed that the pictures on the GW website were somewhat misleading regarding the appearance of the actual consumer product. I don't think there's anything malicious going on here, but I do feel that GW can and should do better at letting people see up front what they are getting, especially for a limited "splash" release that may be hard to get if people wait till it actually hits store to make a buying decision.

Ok, just got back.

Manager opened up the latest issue of WD and pointed out the tiny fine-print disclaimer where it says that promotional picures are for display purposes only, and that products may vary from those shown.

Fighting down the urge to take the White Dwarf and force him to ingest it rectally, I stayed calm enough to hear him then say I could keep them, swap them for something of equal value, or get a refund.

I went with the refund, which means:

1. Purchase from Maelstrom for $43.93.
2. Get $66 refund from GW.
3. ???
4. Profit! $22.07 to be exact.

Given the 'not our problem' attitude from the GW manager, I don't feel in the slightest bit bad about that.

Of course this now lends more credence to the 'GW are a bunch of sleazy fethwits angle', and leads me to a few possible conclusions.

A). GW knew that the finished models wouldn't look like the pictures and hoped no one would notice.
B). GW thought that they would look like the pictures, it turned out they didn't, but they put them on sale anyway, and are going to fall back on generic disclaimers.
C). GW doesn't care if they look like the pictures, and they put them on sale anyway.
D). GW is oblivious to the fact that the finished product looks nothing like the pictures, aren't going to do anything about it, and are leaving the solutions up to their line managers.

While I doubt A). is true (or would like to think that it isn't possible), the other three all are.

Oh well. I just made $20 bucks.

H.B.M.C. wrote:
I went with the refund, which means:

1. Purchase from Maelstrom for $43.93.
2. Get $66 refund from GW.
3. ???
4. Profit! $22.07 to be exact.

Oh well. I just made $20 bucks.

So you blatantly admit you just STOLE $22.07 from GW on an open forum. What do you expect all of us to be proud of you? Why didnt you return the item/items to the retailer that you purchesed them from for a refund in the amount you paid? Or are you saying you cant return stuff to the store that you constantly claim in the best in the world? That people do this kind of thing is one of the reasons the rest of us have to pay so much for our plastic crack. Dont you think CW Corprate included in the price the cost of people scamming them for a few dollars/pounds. Thank you ohh so much for your contribution to society.

edit for spelling

Nicorex wrote:Why didnt you return the item/items to the retailer that you purchesed them from for a refund in the amount you paid?

Sure, I'll just buy a plane ticket to England and get a refund from there. Great suggestion.

Nicorex wrote:Or are you saying you cant return stuff to the store that you constantly claim in the best in the world?

They didn't make the model, it's not their fault.

Nicorex wrote:That people do this kind of thing is one of the reasons the rest of us have to pay so much for our plastic crack.

Ok, you go on thinking that. GW's prices are so high because people are buying cheap and selling high. Yeah.

H.B.M.C. wrote:Ok, just got back.

1. Purchase from Maelstrom for $43.93.
2. Get $66 refund from GW.
3. ???
4. Profit! $22.07 to be exact.

Given the 'not our problem' attitude from the GW manager, I don't feel in the slightest bit bad about that.

I ran this by some state attorney friends of mine. They view it as theft. Though many would admittedly find it petty enough to lack prosecution, and use of state resources, it's still theft and illegal. Nice way to lose moral credibility in all posts. I mean, it's not just that you stole from a store, but you are proud of it. I'm a bit surprised Dakka would tolerate someone blatently bragging about open theft without sanction.

H.B.M.C. wrote:Sure, I'll just buy a plane ticket to England and get a refund from there. Great suggestion.

Did you fly over there to get them? Why didnt you box them up and ship them back?

H.B.M.C. wrote:They didn't make the model, it's not their fault.

But they did buy them at a wholesale price and then turned around and sold it to you at a cheeper price than GW. You took atvantage of their bulk pricing.

Nicorex wrote:That people do this kind of thing is one of the reasons the rest of us have to pay so much for our plastic crack.

H.B.M.C. wrote:Ok, you go on thinking that. GW's prices are so high because people are buying cheap and selling high. Yeah.

I didnt say this was their ONLY reason for higher prices. Large corperations are known for bumping up their retail costs to cover theft and other losses.

Dont be angry at me because you admited to theft, and I now think much less of you.

Nicorex wrote:

H.B.M.C. wrote:
I went with the refund, which means:

1. Purchase from Maelstrom for $43.93.
2. Get $66 refund from GW.
3. ???
4. Profit! $22.07 to be exact.

Oh well. I just made $20 bucks.

So you blatantly admit you just STOLE $22.07 from GW on an open forum. What do you expect all of us to be proud of you? Why didnt you return the item/items to the retailer that you purchesed them from for a refund in the amount you paid? Or are you saying you cant return stuff to the store that you constantly claim in the best in the world? That people do this kind of thing is one of the reasons the rest of us have to pay so much for our plastic crack. Dont you think CW Corprate included in the price the cost of people scamming them for a few dollars/pounds. Thank you ohh so much for your contribution to society.

edit for spelling

calltoarms wrote:
I ran this by some state attorney friends of mine. They view it as theft. Though many would admittedly find it petty enough to lack prosecution, and use of state resources, it's still theft and illegal. Nice way to lose moral credibility in all posts. I mean, it's not just that you stole from a store, but you are proud of it. I'm a bit surprised Dakka would tolerate someone blatently bragging about open theft without sanction.

I can't see any way that what HBMC was illegal, unless he at some point claimed to have bought the blastscapes from that GW. What it sounds like to me was that a customer had a GW product they were unhappy with, and in an attempt to settle the problem, the manager mistakenly offered a cash refund. HBMC accepted their offer, and left. That's not even fraud, much less "theft."

Theft requires taking another's property with the intent to gain possession. (that's technically larceny, but close enough). HBMC did not take anybody's property, and he had no intent to steal. He merely traded his items for value.

Sorry fellas but the SOP of retailers is that without a recipt we return stuff at CURRENT price. You bought something at full price, and now it on sale... oops sorry should have kept your recipt. H.B.M.C. just managed to get it the other way around. Caveat emptor

@calltoarms theft is defined in different ways by different states and nations. For example a quick glance through my State's criminal code doesn't show that this would be Theft. It may be covered under Tort Law, but I dont know.

Its not theft , it simply meant GW "paid" for their mess up.
Literally . woot im funny!

HBMC I AM DISAPPOINTED WITH YOU! FOR SHAME!

Why not return it to Maelstorm for the price you paid?!

/sarcasm off.

Frankly, I'm surprised the store let him return it.

Well if you made 20bucks cool way to stick it to the man H.B.M.C. .

calltoarms wrote:

H.B.M.C. wrote:Ok, just got back.

1. Purchase from Maelstrom for $43.93.
2. Get $66 refund from GW.
3. ???
4. Profit! $22.07 to be exact.

Given the 'not our problem' attitude from the GW manager, I don't feel in the slightest bit bad about that.

I ran this by some state attorney friends of mine. They view it as theft. Though many would admittedly find it petty enough to lack prosecution, and use of state resources, it's still theft and illegal. Nice way to lose moral credibility in all posts. I mean, it's not just that you stole from a store, but you are proud of it. I'm a bit surprised Dakka would tolerate someone blatently bragging about open theft without sanction.

**gakker**

I hate foul language blocks.

Anyway, before you comment on something make sure you have a small amount of knowledge on what your posting so you don't look like a biug T.W.A.T

calltoarms wrote:I'm a bit surprised Dakka would tolerate someone blatently bragging about open theft without sanction.

I reported my own post to the mods as soon as I posted it, asking them to make the call whether it should be deleted.

I'll leave in Frazz hands.

skullspliter888 wrote:Well if you made 20bucks cool way to stick it to the man H.B.M.C.

Meh. Wasn't my intention. What I was actually hoping for was some news about it, like "Yes we know it's bad, they're doing a new batch, what are you details and we'll call you when they come in." Wasn't expecting to have a WD shoved in my face. I'd much rather a solution to the issue, than a refund.

Polonius wrote:... unless he at some point claimed to have bought the blastscapes from that GW.

I stated to them from the outset:

1. I did not buy it from them.
2. I had no receipt showing purchase.
3. I brought the items in the box Maelstrom had sent them to me, with their details on two different sides of the box.

He offered me the refund anyway. And he didn't give me cash, it was simply put onto my credit card.

I wouldn't get all up in arms over HMBC pulling a trick. Victory is GW's in the end if he has to use that $66 dollars there, because then he can't send it to Maelstrom!

Nevermind he ninja'd me! Well now he can buy some more stuff.

H.B.M.C. wrote:

calltoarms wrote:I'm a bit surprised Dakka would tolerate someone blatently bragging about open theft without sanction.

I reported my own post to the mods as soon as I posted it, asking them to make the call whether it should be deleted.

I'll leave in Frazz hands.

skullspliter888 wrote:Well if you made 20bucks cool way to stick it to the man H.B.M.C.

Meh. Wasn't my intention. What I was actually hoping for was some news about it, like "Yes we know it's bad, they're doing a new batch, what are you details and we'll call you when they come in." Wasn't expecting to have a WD shoved in my face.

I did the same with something I bought in the UK. I didn't send it back to the UK because postage is a pain, insuring it is a pain and waiting to get my money back is a pain. GW guarantees the quality of their product irregardless of where you purchase it from and say you can always return it to them even if purchased else where.

Heck, my wife purchased a BL book in the UK I already had which GWUS allowed me to return in one of their stores (despite having a different bar code). I lost $2 on that exchange - so is GW stealing from me.

calltoarms is obviously not thinking this through.

calltoarms wrote:

1. Purchase from Maelstrom for $43.93.
2. Get $66 refund from GW.
3. ???
4. Profit! $22.07 to be exact.

I ran this by some state attorney friends of mine. They view it as theft.

More proof that most lawyers are idiots.

This is nothing more than arbitrage, which is completely legal. You buy low in one locale, and sell high in another.

As Frys Electronics is proud to note, they refund with (or without) tax at whatever locale that you return to, now where you purchased. So if you buy in a no-tax state, and return in a high tax state, you pocket the difference. We went over this in excruciating detail with their Returns Manager, and he was insistent on this point.

Anyhow, the above is kind of why most stores have tightened returns policies, or only accept returns for store credit.

But to label it as "theft" is nonsense.

Theft inherently means that someone took something illegitimately, something that they had no right to. Maelstrom is a legit seller, and this is all legit product changing hands. So if you want to claim "theft", you're going to need to back this up with some facts.

I think... no... I think DD was just defending my actions?

Am I... dreaming?

Nah. Must be halucinating.

In all fairness, GW had a responsiblity to ask for his original invoice/receipt when they gave him his refund. Had they have requested it -before- allowing a refund, then they would have given him the exact change he paid at his FLGS. It's no different from any other front counter. If the Redshirts at the GW in question were too dense to realize that he could have bought it somewhere else at a cheaper cost, that's not H.B.M.C's fault, and GW can't legally do or say anything in their defense. If they decided to just slap him with their sticker price on a refund instead of getting a receipt from him, and they ended up giving him back more than he paid, that's GW's bad move and they're now stuck with it.

So legally, H.B.M.C. hasn't done anything wrong. That was the blunder of a morose Redshirt that obviously had no idea how to properly perform a Customer Return.

metallifan wrote:In all fairness, GW had a responsiblity to ask for his original invoice/receipt when they gave him his refund. Had they have requested it -before- allowing a refund, then they would have given him the exact change he paid at his FLGS. It's no different from any other front counter. If the Redshirts at the GW in question were too dense to realize that he could have bought it somewhere else at a cheaper cost, that's not H.B.M.C's fault, and GW can't legally do or say anything in their defense. If they decided to just slap him with their sticker price on a refund instead of getting a receipt from him, and they ended up giving him back more than he paid, that's GW's bad move and they're now stuck with it.

So legally, H.B.M.C. hasn't done anything wrong. That was the blunder of a morose Redshirt that obviously had no idea how to properly perform a Customer Return.

Woe be to this sad sap...

Anyway, who the heck cares, I am happy to see someone get their refund plus compensation so easily. As long as the holes are there, we should be poking them and taking what they do not notice. Or you can argue that GW actually cares about you as a person.

I was thinking of buying some anyways but my local GW only got 2 they were gone as soon as the store opened. I think they don't really want my money. the blastscapes sold out. the fallen angels sold out. and Vulcan direct only sigh. I actually left a GW store without buying anything.

Poor Quality of Terrain, not getting what you expected...

Simple solution...Scratchbuild your own!