Edit: See posts below, it turns out this person has the exact same address as a notorious scammer from last year, as discussed in this transaction report

I am creating a Transaction Report about this user because of the large number of trades he has been seeking, along with the following behavior:

1. Asking people to order directly from the GW website and have it shipped to him.
2. When pressed to accept Paypal, telling people they must wait until 21 days has passed and he can withdraw the payment before shipping.
3. Most distressingly, providing the same tracking number to two different users who he has ongoing / unfulfilled trades with... a number which appears to have been already delivered in-country and is not an international shipment.

Please, do not trade with this user! If all of these factors are somehow an elaborate misunderstanding, then that will play itself out. However, the number of complaints we have had about this user in such a short amount of time (the last week and especially last few days) for suspicious trade terms has been quite shocking.

Anyone who has a current transaction with LustrianLizard, or who communicated with him regarding trades, please feel free to post here on topic (that is, the discussion of trades specifically relating to this user).

Yeah hes been trying to get me to send money thru paypal for a large army he wanted to sell told him didnt feel comfortable wih that and he refused the deal

well that's unfortunate, looks like I will need to find a new trade for noise marines. money wasted is a lesson learned that's for sure...

I tried to buy a phantom Titan from LustrianLizard and via the PMs he was very helpful and understanding, however he insisted that I do the transaction through the GW site. This meant that I would buy products up to a total of $185 for him and then would have to hope he sent it in the mail which to me just seems very risky. When I asked whether we could just do Paypal because I wasn't sure about the deal he became very defensive and said he would just sell it to others if I didn't want it. He also refused the Paypal offer. Another user had bought it from him in this method and has expressed concerns to me about the transaction. The most worrying thing is though he hadnt even told me he wasn't going to sell it to me anymore.

I went to work and when I got back he had sold the item to the other user without telling me. He now won't respond to any of my PM's but I don't know. There may of course be an explanation.

Offered me a new sm battleforce, a land raider, and marneus calgar for 2 games day minis. Told him he'd have to provide pictures and ship first, and that was pretty much the end of that.

Make that 3.

63400747465091

I have his address PM me if you want it...

Lots of fishy things with the order. Actually, a ton. Nothing concrete, just lots of fishy things.
As others mentioned, payment was supposed to be by ordering him things through the GW website. Originally we attempted a transaction through paypal, but he said there was a delay on the money and they said they were going to put a hold on his receiving it so he cancelled the purchase and offered the GW purchasing option.
He says he doesn't have a camera and can therefore not send pictures.
He sent the wrong tracking number for my order, which he says he shipped.

These could all just be coincidence and/or error, but I also haven't been able to get a hold of him all day (When we were making the deal he always responded almost instantly during daytime hours,) and it's looking fairly suspect.

twinner wrote:
Make that 3.

63400747465091

This is the tracking number that was also given to Waaaghpower and Herpetitus. If you enter it in on this site, it shows as delivered in New South Wales:

63400747465091
http://m.auspost.com.au/track.html

Again, shocking in that he had to know this would quickly come to an end, giving people the same tracking number that has already been delivered in-country...

Judging by the volume of activity, I'd say it is looking probable that he was trying to blitz some scams by people.

Frickn balls, I knew it was too good to be true. Thank goodness I have done allot of trading online with variant different games to be able to sniff out a scammer. I hope no-one got jacked by him.

 RiTides wrote:

twinner wrote:
Make that 3.

63400747465091

This is the tracking number that was also given to Waaaghpower and Herpetitus. If you enter it in on this site, it shows as delivered in New South Wales:

63400747465091
http://m.auspost.com.au/track.html

Again, shocking in that he had to know this would quickly come to an end, giving people the same tracking number that has already been delivered in-country...

NSW? Wasn't there a blitz scammer from New South Wales about a year or two ago who asked for the same sort of stuff (GW buying, etc)? Could be the same guy?

I think I know someone who got scammed for the phantom. Luckily thanks to the very helpful advice from Curran12 and the MOD team I haven't been scammed and didn't go throug with the deal.

Bah,

I wasn't going to say anything just yet in case but reading all of that is almost certain.

I spoke to him on the phone once during our initial contact because I thought the deal he gave me was too good to be true. He's phone has been off ever since. He refused any other form of payment including direct bank deposits, paypal and even C.O.D via the local post office. He would only accept GW products delivered.

When I said I can pick up he stopped responding to me, every other pm was almost instant replies. He also told me he responded to me via his phone through dakkadakka yesterday, when did phones have internet access but no camera?

He couldn't even describe the miniatures to me properly over the phone when I asked him about it.

I highly doubt any of this is a misunderstanding. This is almost certain a dirty scam.

I now feel sad. For a moment I thought I actually might get a phantom Titan for a non ridiculous price alas it was not to be...

AHA! I knew it!!! When he said he would trade a brand new Tau Manta, 2 kronor hunting packs, 3 counter strike Cadres AND 3 riptides for a Dakr elf army. I knew something fishy was going on!

Interesting, I was offered a few titans... I mean not against multiple irons in the fire at all, but I though it was a little unbalanced in trade. I hope this all gets work out for him very soon I know I have made plenty of mistakes!

The communication / testimonials are helpful, just a reminder that comments should be directly related to trades / trade discussions with this user from people who directly experienced such. Piling on posts will have to be deleted.

Has anyone actually sent models/money to this person other than Waaaghpower? Or are all the rest aborted trades where nothing had yet been sent?

 RiTides wrote:
The communication / testimonials are helpful, just a reminder that comments should be directly related to trades / trade discussions with this user from people who directly experienced such. Piling on posts will have to be deleted.

Has anyone actually sent models/money to this person other than Waaaghpower? Or are all the rest aborted trades where nothing had yet been sent?

I would try PM'ing Makaleth. He has done some sort of deal for the phantom.

Done, thanks.

Since Makaleth is in-country, hopefully there will be some easier recourse for him to recover models/funds if necessary. Stevenitis has LustrianLizard's information, and I do as well now, if needed.

With a possibly younger user like this, a simple phone call to the parents may get things straightened out... and failing that, a phone call to the police to have a talk with him about the consequences of his actions.

Yeh according to another member that i just spoke to, the address I got doesn't match the one he got, so I don't know anymore.

Almost sent all my Tau stuff that is new on spru for a large elder army he offered. I told him shipping was more then what I wanted to pay so he said he would throw in the titan if i ship.

Stevenitis just shared with me that alternate address and it is in Dora Creek, New South Wales (NSW), Australia (PM him, BaconUprising, or myself if you need the full address) and it is an exact match for the address used by the scammer and sockpuppeter Jamesc2012 / tfgguy / zigzagboom, as discussed in this Transaction Report from last year:

http://www.dakkadakka.com/dakkaforum/posts/list/0/450649.page

No one could do much that time, since all were outside of Australia. However, hopefully Makaleth, who is in Australia, can take appropriate action this time with the police, and put a stop to these recurring scam attempts....

He offered to send a warhound. I waited after realising he had the same address as Jamesc2012, who a few months ago ripped off users on here. Already he has a history of scamming, so this is an extreme trade-at-your-own-risk.

He offered me the 10 tank leman russ apoc formation for the small amount of BA I have posted, he was supposed to provide me a tracking number last night and I have not received it. I told him I would not ship my end until he had provide positive proof that he had shipped.He told me he had no camera to show proof of the tanks, guess I will not be trading with him now seemed way to good to be true.

I believe markiimark91 is an account he created to give himself a positive feedback here http://www.dakkadakka.com/dakkaforum/posts/list/2250/458288.page

I was also given the Dora Creek address

Thanks stevenitis, we'll take care of that one, too...

Edit: See this post and onwards in the prior transaction report to get an idea of the amount he took before. Hopefully, the police will be more interested this time as it is his second offense and they should be able to reference when they were contacted about this last year:

http://www.dakkadakka.com/dakkaforum/posts/list/90/450649.page#4338702

He wanted to trade me 2 AoBR sets,3 unopened Ork Battleforces and an unbuilt Stompa for just about 1000 pts of Daemons. He told me his camera was broken, then posted pictures on the site trying to do a painting service. I feel horrible now because I wanted to speak up about him and his fishy-ness before but didnt get around to it. Luckily I told him he was a liar and he ran off crying.

This is what he offerd me, hope posting this helps incase he creates another name and trys to offer off these eldar.

Wow. What a massive scammer. He offered me 2 titans. Also 3 sideshow miniatures collectible models. (every time I posted a wanted thread he replied) I haven't heard from this user since makaleth purchased one of the titans

I searched for that picture on google and came up with this:

http://www.dakkadakka.com/dakkaforum/posts/list/509301.page

Clearly he just took the picture from someone elses sales thread and used it as his own.

SheSpits wrote:
This is what he offerd me, hope posting this helps incase he creates another name and trys to offer off these eldar.

yeah I searched google for the pictures he sent me of the titans but couldn't find anything. I asked him for pictures of the titans and he said yeah sure give him a minute he will just take some. I then asked for an image with his user name in. Funny enough all of a sudden he was not at home away in the office and he would take them in a few days. When he offered me the sideshow models. He tried to get me to pay via paypal gift and made something up about the money staying on hold in his paypal if I pay via goods due to there being a problem with his paypal.

In case it was overlooked, I'd just like to point out that the link Steventis shared has a post at the bottom calling SentientFrog a known scammer, less likely that he took someone else's photos and more likely that this is yet another of his alias's

He also has another ad thats a mirror of the one in the link, plus a dark eldar army that he said was traded off.

I think I've seen those Eldar before, at least twice.

LustrianLizard approached me offering to trade some of my IG for a Squiggoth.

I refused the trade because I won't ship to Australia and the deal ended. As a kindness, I bumped his thread.

I've been approached by 2 members of the community asking I had traded with them and I informed them of my actions.

EDIT: He PM'd me immediately after I updated my Swap Shop thread, does this correlate with anybody else who received PM's from this user?

 Dr. What wrote:

EDIT: He PM'd me immediately after I updated my Swap Shop thread, does this correlate with anybody else who received PM's from this user?

Yep, it was exactly the same for me.

I thought it'd be an offer relating to what I was offering/seeking on my thread but it simply read "I have a phantom titan if you're interested". Fortunately, so it appears, I wasn't interested.

He offered me his Dark Angels dex for my Chaos dex. I didn't want to ship to Australia so nothing happened. Not a huge thing on my end but just letting people know he's approached more people. Glad I didn't take his offer by the look of things.

He tried to sell me a necron battleforce and an overlord. As I work for a small business i told him that and that I would pay after I got the stuff with an invoice. After that he quit immediately the trade with no reason and reported me to RiTides. I then reported him to the administrator. I was tempeted to say under every post HE IS A SCAMMER but I had already had problems with the moderators so I simply hoped for the truth to come out. Anyway i sent him nothing and got nothing. By the way I have studied law at the university, and for the italian laws he is passible of an administrative offense as he quit the trade with no excuse (not legal in some circumstances) i belive that he is also passible of a criminal offense of telematic fraud and burglary to the ones he stole something so if any of you has a daddy lawyer that knows common law and wants revenge from my not so humble opinion there is enough stuff to sue him. His penal paper won't be clear anymore and he would have major problems finding a job.

He finally PM'd me back, after all this and apparently "selling the phantom to Makaleth" he asked me to send him the money for the phantom.

No.

I sent him some orc n goblin stuff for eldar stuff.
yeah same tracking number also found after i sent it some of the other titan images he was offering people were google images.

copy and pasted pm.
63400747465091 trackable as soon as it leaves the local (tuggerah) sorting
facility. at auspost.com.au (think that;s the website)

Looks like police action will be taken this time. If you actually sent models or money (i.e. Waaaghpower, herpetitus) it may be helpful to know the value of what was lost, and your pesonal contact information.

So herpetitus, and Waaaghpower, please PM this to me... thanks.

I purchased a wood elf wizard mini for him ($30) in exchange for some IG tank parts which have still "yet to ship"..

something tells me I'll be watching my grandchildren graduate before I see those parts...

it's just dumb though - now a bunch of folks have his real name and address because they shipped to him via GWs site.. Mod edit: And can inform the police so that they can take appropriate action.

LustrianLizard offered me 3 NoS Riptides for 3 painted Razorbacks - so immediately suspicious.

He couldn't provide verifiable feedback, wouldn't ship first, and said he couldn't ship to a third party because he couldn't afford 2x shipping - when I said I'd pay to have the items shipped from the 3rd party to me I never heard from him again.

I can't prove he intended to scam me, but that behavior is incredibly suspect.

Waaaghpower, herpetitus, isaiahg2013, and Norse:

I have PM'ed each of you asking for you to list out your personal contact information (Name, Address, Phone) and List of items lost as well as their value. This will likely be very helpful to pass on to the police, but only if you include your actual contact information, rather than your screen name!

Please respond via PM and this will hopefully dealt with with the authorities in very short order.

BaconUprising wrote:
He finally PM'd me back, after all this and apparently "selling the phantom to Makaleth" he asked me to send him the money for the phantom.

No.

i was also in discussion to buy his phantom titan. Same song and dance, asked me to send him GW product instead of paypal since paypal holds the funds for up to 21 days. told him I would only send paypal funds, which he replied that that was fine but he wouldnt ship the titan till after the 21 day period once the funds cleared. Then this thread popped up. Whole thing smelled fishy from the start and am glad I never sent him any money

Well feth.

Sign me up for those PMs as well, I guess I'm one of his marks as well.
Sent you a PM with the details of our trade.

I have a list going, the value is high. Please try to send me your information by tonight if you can. The police will be contacted by a member on Monday, and I'd like to have it all compiled today.

He told me to buy him a bunch of paints on GW which I did, it was about 70 dollars worth. It was for a bunch of bits and a dreadknight kit and stormraven kit. I have all the PMs I can provide as well as a screenshot of the order on GW with his account and shipping address.

Sob!! I knew it was way too good to be true. I just issued a trade with him. He was going to give me a bunch of forgewolrd chaos dwarf stuff for a wraithknight, reapers, some new on sprrue WoC stuff and ither eldar models....I just out my stuff a few days back, maybe I can get it all back or cancel the shipment or something. He gave me the same tracking number everyone else was given :(

PM me your info, guys! Name, address, and amount lost. I will provide an email for transaction screenshots, as well.

Yea I came looking through the forums to make sure he wasn't on the scam list. I've been in correspondence with him for 3 days about shipping two Eldar titans. He offered me a revenant for a "Box of Termies and a Death Company Dreadnaught". Then his trade threads started getting locked. Once he started communicating fishy, using that tracking number, and giving me his GW account info in order to access his wish list, I had to make sure he had legit feedback. Obviously that is not the case. He showed me these pics of the Titans:

LustrianLizard wrote:two pulsars

http://imageshack.us/a/img534/2791/2zbv.jpg
http://imageshack.us/a/img35/5315/r2kx.jpg

solitaire_ wrote:
Yea I came looking through the forums to make sure he wasn't on the scam list. I've been in correspondence with him for 3 days about shipping two Eldar titans. He offered me a revenant for a "Box of Termies and a Death Company Dreadnaught". Then his trade threads started getting locked. Once he started communicating fishy, using that tracking number, and giving me his GW account info in order to access his wish list, I had to make sure he had legit feedback. Obviously that is not the case. He showed me these pics of the Titans:

LustrianLizard wrote:two pulsars

http://imageshack.us/a/img534/2791/2zbv.jpg
http://imageshack.us/a/img35/5315/r2kx.jpg

Haven't had a run in with this guy, but I believe both those photos are used by eBay seller BDST and AlexPrintPoster. Both are recasters from Russia who have several stock photo's like this. (They're not scammers, but they are recasts.)
Odds are he snagged the images off their eBay accounts.

solitaire_ wrote:
Yea I came looking through the forums to make sure he wasn't on the scam list. I've been in correspondence with him for 3 days about shipping two Eldar titans. He offered me a revenant for a "Box of Termies and a Death Company Dreadnaught". Then his trade threads started getting locked. Once he started communicating fishy, using that tracking number, and giving me his GW account info in order to access his wish list, I had to make sure he had legit feedback. Obviously that is not the case. He showed me these pics of the Titans:

LustrianLizard wrote:two pulsars

http://imageshack.us/a/img534/2791/2zbv.jpg
http://imageshack.us/a/img35/5315/r2kx.jpg

He offered me 1 titan, both these pics was meant to be one in return for a portion of my eldar army. So glad i decided not to go with him.

this is the site he found his titan pictures on...
http://www.monstrouscreatures.com/2010/11/eldar-revenant-titan-part-i.html

Well count me in on this one looks like he screwed me too I knew it was too good to be true I shouldn't have gone for the deal.

I just sent my stuff is there a way to stop a shipment with the USPS.

Most likely, no, mondamoto.

You can try and fill out this request form, but hey...it's the government...so..yeah:

https://www.usps.com/manage/intercept-package.htm

I don't know...maybe find the # for the postal office where you sent it to, call them, and tell them to intercept it after explaining the situation?

You could direct them to the local police too. Worth a shot, I suppose.

Good luck to everyone!

Yeah it looks like domestic only which suck since my stuff is currently in NY.

I will still try on Monday


Automatically Appended Next Post:
So whos stuff did he offer to trade to me?


http://imageshack.us/a/img706/1025/2hw1.jpg
http://imageshack.us/a/img694/182/oaqd.jpg
http://imageshack.us/a/img838/394/57f9.jpg
http://imageshack.us/a/img5/2350/hskr.jpg
http://imageshack.us/a/img46/8685/8lgb.jpg
http://imageshack.us/a/img837/5867/afkb.jpg
http://imageshack.us/a/img593/1131/xdcb.jpg
http://imageshack.us/a/img547/3669/mzc7.jpg
http://imageshack.us/a/img841/8430/hkkh.jpg
http://imageshack.us/a/img850/251/wya2.jpg
http://imageshack.us/a/img541/6087/a9i8.jpg
http://imageshack.us/a/img196/3827/avj6.jpg
http://imageshack.us/a/img832/6721/n8qc.jpg

pulled off google images most likely.

Hahaha that is my new SW army I traded for. Just traded my chaos for those bad boys. User I traded with is definitely not that scammer. Sweet army now to find someone to match this level of painting in my area.

Okay, I have compiled everyone's information who sent it in to me and passed it on to the person who will be contacting the authorities. Here's hoping they see how prolific this person was and is, and take action swiftly.

Ugh he was trying to trade me a Nintendo 3DS for some vampire counts models......Good thing i saw this thread -_-

Would anyone living in Australia be willing to make a quick call to GW Australia on Monday morning? I believe that is only 8 hours away or so AEST.

If they have any sense, they'll hold or cancel all orders placed with the awm534@live.com games workshop account and shipping to a Telford Close, Dora Creek, New South Whales address. They should be able to check and see how many different credit cards / Paypal accounts were used to place orders in the last week with that account and read "SCAM" all over it.

Games Workshop Australia Customer Service: + 61 (0)2 9829 6111
Monday to Friday 9:00am to 5:00pm AEST

So far, I have 10 people listed who have either bought this person items via that games-workshop.com account, or who have sent him items. However, it seems likely that some of the items ordered through GW's site have yet to ship, and could still be cancelled.

From what I can tell so far, at least 5 of these people ordered through games-workshop.com using the above account for him, and bought over $1750 worth of items! GW should be able to check that, and see that at least 5 different Paypal accounts were used, and see that something terribly fishy is going on and put a hold / cancel on the orders.

Also, anyone who bought him items via the games-workshop.com website with their Paypal account should immediately call Paypal! It's possible that Paypal will do the legwork on this, and get the orders that have yet to ship cancelled themselves. But there's a much better chance of this if more people call! At least one person already has, but more would help.

Glad my spider sense prevented me from trading with this dude.

Dude wanted to trade a Chaos Warhound.. I saw this thread and was like Oh hell no.

I assume he has seen this has anyone heard from him about this? I have not heard a peep from him

mondamoto wrote:
I assume he has seen this has anyone heard from him about this? I have not heard a peep from him

same, i replied to his latest PM telling him due to this thread I was no longer interested in trading for anything

mondamoto wrote:
I assume he has seen this has anyone heard from him about this? I have not heard a peep from him

His account has been permanently suspended, so any contact would need to go through his email address, which he gave out freely to anyone and everyone to order through GW for him, so I see no reason why it can't be posted here: awm534@live.com

As stated above, if you bought things for his games-workshop.com account using the above email address to ship directly to him, please call Paypal and Games Workshop ASAP to hold/cancel the payment, and the shipment!

I'd posted the GW Aus phone number above, but on Monday morning I would think that the half dozen people who so far have come forward saying they paid for items for him in this manner, should be calling GW as soon as they open on Monday morning. And also calling Paypal today, if they take calls on the weekends.

Your best protection is your own proactiveness in this situation! The user in Australia who is going to the police may get him charged / arrested, but it's doubtful you'd get models back that already shipped halfway across the world. So try to cancel the payment / shipment through Paypal / GW before that happens!

mondamoto wrote:
I assume he has seen this has anyone heard from him about this? I have not heard a peep from him

yeah about 10 hours after this was posted he pm'd me asking me to pay him. I flatly refused and told him where to go...

Hi,

I'll start making the call 10 minutes to 9 in case the lines are already open. I'll let you know what happens.

 RiTides wrote:
Would anyone living in Australia be willing to make a quick call to GW Australia on Monday morning? I believe that is only 8 hours away or so AEST.

If they have any sense, they'll hold or cancel all orders placed with the awm534@live.com games workshop account and shipping to a Telford Close, Dora Creek, New South Whales address. They should be able to check and see how many different credit cards / Paypal accounts were used to place orders in the last week with that account and read "SCAM" all over it.

Games Workshop Australia Customer Service: + 61 (0)2 9829 6111
Monday to Friday 9:00am to 5:00pm AEST

So far, I have 10 people listed who have either bought this person items via that games-workshop.com account, or who have sent him items. However, it seems likely that some of the items ordered through GW's site have yet to ship, and could still be cancelled.

From what I can tell so far, at least 5 of these people ordered through games-workshop.com using the above account for him, and bought over $1750 worth of items! GW should be able to check that, and see that at least 5 different Paypal accounts were used, and see that something terribly fishy is going on and put a hold / cancel on the orders.

Also, anyone who bought him items via the games-workshop.com website with their Paypal account should immediately call Paypal! It's possible that Paypal will do the legwork on this, and get the orders that have yet to ship cancelled themselves. But there's a much better chance of this if more people call! At least one person already has, but more would help.

God i amazed this guy is still trying to make trades with people even know this thread is out.....

Also on the pay-pal front they will most likely help anyone the bugger scammed and press Criminal charges against him. As for games workshop i don't think they can give away exactly what was bought for a person over the phone or the amount of different cards used.

THERE IS a lovely little way around this though, go to a local games workshop if you are in the same country\area and they might be able to pull the account up on there computer screen for you to find everything ordered.

Edited by RiTides

Ok,

I made the call and spoke to a staff named Mitchelle and he said they will be investigating it and possibly put everything going to that address on hold.

He said for anyone that has put an order through to call them.

I will call back later to find out what's happening with the investigation.

Is there any precedent for how things caught in time are returned?
By that I mean, hypothetically if my stuff is found with them, is there any way I can get the scammer, the police, or the member helping out (and yes I'd pay for shipping and tip) to send my stuff back to me?

OK, I am really sorry I have been so quiet, only talking to a few people through PM at the moment as I didn't want to say anything on the web in public before I had everything collated and knew about the status of the orders at GW Australia.

I also managed to get through this morning (And also talked to Mitchelle )

They are most definitely putting everything in that address and order on hold and cancelling everything they can.

They cannot however deal with anything but your own case if you call (do call!). But they are taking this very seriously and for all the complaints leveled towards them, they are doing a great job early on a monday morning to deal with this.

I have been able to get my order totally cancelled as it wasn't accessed just yet. This is important as I am unsure what this actually means when I go to the police later today, still pretty sure it will be viewed as an attempt to defraud.

Thank you everyone for the collaboration on this matter. It escalated quickly and hopefully as few people as possible have been impacted. I will talk today about whether the police can intercept mail for stolen goods, but I imagine that is a long shot.

Most of all, I think we all should thank RiTides. He has been amazing through out this whole process. I cannot stress how proactive and engaged he has been with people and helped me in organizing this case to put before the police.

I will keep everyone informed as much as I am able, but please understand, this is now a legal matter and I might not be able to say much on the forums. I hope I will not need legal representation (but if I do... I might ask my wife to help out ;-)



I might go quiet for a while on this, most definitely until I have spoken to the police

Cheers,
Mak!


Automatically Appended Next Post:

 IceRapture wrote:
Is there any precedent for how things caught in time are returned?
By that I mean, hypothetically if my stuff is found with them, is there any way I can get the scammer, the police, or the member helping out (and yes I'd pay for shipping and tip) to send my stuff back to me?

I will ask this exact thing.
if it is possible I will try and organize this for people as best as I can.

so its required i call the australian GW (the phone bill alone wouldn't be worth it from the USA) or would the GW in USA suffice?

herpetitus wrote:
so its required i call the australian GW (the phone bill alone wouldn't be worth it from the USA) or would the GW in USA suffice?

I have absolutely no idea. I assume whomever you put through the transaction with.
GW australia looks to be holding all of these orders at the moment, but I would contact anyone at GW and ask them what they can do.

They told me that the cancelation of the order will be done through GW UK, so you can call the US and see if they can do the same thing.

stevenitis and Makaleth, thanks for calling GW Aus!

For folks in the US, I had only suggested you call GW Aus if, because of the size of some of these payments, you would be out a lot if it got shipped. GW Aus is open now, whereas GW US won't be open for another 12 hours or so.

I do think at least one member is calling GW Aus from the US today, hopefully they will update here.

Makaleth, totally understandable if you can't update much while the police do their work. I think it should still be viewed as fraud even though the transaction was cancelled by the vendor- the person still was committing fraud and only through the company intervening was it stopped.

The people scammed are somewhat evenly split between those who shipped items, and those who bought things on the website... and at least a few website orders have already shipped (so, there is fraud there even if your order was able to be cancelled).

Let me know if you need anything else and best of luck with the authorities!

No problem, hopefully it can be dealt with today. Will post what I can later this afternoon.

I am the US guy who was going to call GW AUS(was typing this before RiTides posted lol)

I have also been working in the background with RiTides on this issue. I bought 1000 AUD worth of BA stuff on GW AUS's website on the promise of the following from LustrianLizard:
1 x Revenant Titan w/ Pulsars
1 x Scorpion Type II Heavy Grav Tank
1 x Cobra Type II Heavy Grav Tank
1 x Lynx w/ Sonic Lance
1 x Vampire Hunter
1 x Vampire Raider
1 x Wraithseer
1 x Shadow Spectre Phoenix Lord
1 x Shadow Spectre Exarch
25 x Shadow Spectres
10 x Corsairs
2 x Tyranid Harridans

(I think that's it. I usually keep forgetting at least one item on that list)

I also just called GW Australia and spoke with Mitchell (cool dude by the way and apparently the only one working Monday morning, poor guy). Anyway, as soon as I told him I was from the States and had a problem, he responded with "Is the problem's name Anthony Millner?" (Dunno if I can post this name, but since everyone here has been screwed over I suspect they all know it anyhow. If I am in the wrong RiTides, please PM me and I will edit it out). Anyway, the call took less than 2 minutes, had my 920 US Dollars worth of merch canceled and am now pretty happy. I suggest calling. If you have ATT, it is only like 3.69 / minute which isn't bad for a 2 minute phone call.

So yes, I suggest you call if you can, have the order number if at all possible (it was how I was done so fast). And Mitchell said GW takes stuff like this very seriously and has put on hold/canceled all the orders to that address and has already received numerous calls about this guy today. So, again. Call if you can. If not, call US GW or the GW in your country tomorrow when they open. Have as much info as possible if you don't have the order number. Also Mitchell said my Paypal should be fully refunded within 5 days.


EDIT:
My little brother: Rabid1903 just called as well and was successful (he is also currently in the USA). And he reports that Mitchell has stated that all orders to that guy are canceled (I'd still call JUST IN CASE!).

O wow, I just tried and his phone is on. Didn't wait till he picked up though. Not even sure what to say >.>

stevenitis wrote:
O wow, I just tried and his phone is on. Didn't wait till he picked up though. Not even sure what to say >.>

I can think of some choice words...

glad to see people are getting things taken care of

I can second Vaydarade's comment. I was going to stay quiet but given the circumstances I'll post.

Mine was 315 AUD worth of Blood Angels stuff in exchange for:
1 x Phantom Titan w/ Pulsars
1 x Wraithknight
10 x Wraithguard

I called down (to Mitchell go figure) and he was extremely helpful. Took less than 5 minutes and he told me everything that was being sent to that account had either been put on hold or cancelled.


A huge thank you to everyone on here for helping out on this. It's been a very tight summer and I can't afford to have $300 go to waste.

Excellent, guys! Thanks for updating here, too.

 rabid1903 wrote:

Took less than 5 minutes and he told me everything that was being sent to that account had either been put on hold or cancelled.

so everybody who has activity in link to his name will be refunded?

This is simply astounding! This guy has completely run a train over a lot of people here - or tried to, rather!

I'm shocked by this, it really is scary. Best of luck to you guys, I'd be hitting the roof over this.

 RiTides wrote:
Excellent, guys! Thanks for updating here, too.

big thanks to you though! You've helped out everyone so much. Cheers!

Bacon, thanks . I've done more work for less return before, so glad it has helped some folks!

herpetitus, for the amount you sent it may not be worth it, but if Waaaghpower logs on I think he should call and make sure his is cancelled.

Also, just a reminder to the thread to try to keep the thread clear for those involved if anyone is not involved (this has gone well so far, but there are still a number who shipped items and so will need some sort of police action to have any chance of recovery).

I am heading to the post office tomorrow hopefully I will be able to get the package intercepted and sent back to me

I had a thought about possibly getting it rerouted to a friendly in Australia. If the contact there would not mind and if I can get it transferred to you, would you be willing to accept it. I am just looking for a back up plan then letting him get it I rather see someone who got screwed by him getting the stuff over that slime.

Yes Big thanks to RiTides for this

Hi mate,

if you want, you can send it to me or Makaleth, as I am new here, I think you would be more comfortable with sending it to Makaleth if he agrees of course.

otherwise pm me and we can sort something out.

mondamoto wrote:
I am heading to the post office tomorrow hopefully I will be able to get the package intercepted and sent back to me

I had a thought about possibly getting it rerouted to a friendly in Australia. If the contact there would not mind and if I can get it transferred to you, would you be willing to accept it. I am just looking for a back up plan then letting him get it I rather see someone who got screwed by him getting the stuff over that slime.

Yes Big thanks to RiTides for this

Already mentioned this to momdamoto, happy to have this rerouted if possible. Contact me for my details if you need them.

Going to the police very soon, so if there is anything else (be very specific) PM me.

Also, I am printing this thread for the police, so keep it VERY RELEVANT!!

Well done fellas.

For all GW take it from people here, you can always count on their CS department to be attentive and to help you solve problems.

Sincerely hope everyone gets their $$/stuff back.

 RiTides wrote:
The communication / testimonials are helpful, just a reminder that comments should be directly related to trades / trade discussions with this user from people who directly experienced such. Piling on posts will have to be deleted.

Has anyone actually sent models/money to this person other than Waaaghpower? Or are all the rest aborted trades where nothing had yet been sent?

I sent him some of my Tau. im going to go to the post office and see if i can get it back. My package hasn't left the country yet so there's a small chance that i might be able to get it back. also he sent me the same tracking number.

the trade we agreed on was this. i was supposed to send him 3 crisis suits, 79 fire warriors, 2 piranhas, 6 stealth suits, 1 etherial, 9 kroot, 3 devilfish, 1 hammerhead, 1 Crisis HQ, and a $60 GW gift card. he was supposed to send me 2 battleforce boxes, 1 tesseract barge, 1 ghost ark, 1 monolith, 12 wraith, 2 tomb sentinels, 4 pylons, 1 tesseract vault, 15 arcanthrites, 1 night shroud bomber, and a case.

ok, quick update.

I could NOT lodge a complaint just yet due to a technicality. I said he has until TODAY to send me the items I had traded for. So the police said come back tomorrow or Wednesday before I can really lodge something official.

On the GW front, all of us contacting them has meant they have cancelled everything that they can (as far as they are aware). This was above and beyond for them and I imagine took a lot of effort.

Also, the sadest part of this report.
I cannot lodge charges on behalf of the other Dakkites here. After I lodge my report I will send those who want to file their own report the police report number from Australia so it can be lodged together. I am unsure how exactly this would work.

The police (a few of them) all agreed, that for something this small from another country, it's very unlikely they will be able to do something about it. The burden of proof would be very high (And the evidence from an internet blog is sadly not the highest standard of evidence).

I will keep you all informed if anything changes and if I get more information from the police (was there for 3 hours today... so not sure what else they can tell me) but things might get clearer when I can actually lodge a complaint.

Hopefully everyone who sent him money via GW is in the clear (which was not an insignificant amount) but those who sent models, so far I am sorry I cannot do more to help.

I'll be in touch.

I have the address in Dora Creek if you're interested in it.

Thanks, but I think that's ok. Best not to put that sort of detail into the public though

 Makaleth wrote:
Also, the sadest part of this report.
I cannot lodge charges on behalf of the other Dakkites here. After I lodge my report I will send those who want to file their own report the police report number from Australia so it can be lodged together. I am unsure how exactly this would work.

Thanks for updating, Makaleth. I think that this is expected and the best you could do. If you give people the number to reference, it will make it easier for them to file a report. A few people sent over a hundred dollar's worth, and one person over several hundred dollar's worth, of physical items. So, it may well be worth it for them to report it. Having a number to reference will make it much easier!

If when you file the report, you could ask the police if people wanting to file complaints against this person need to go to their own local police first, or if they can call the NSW police directly and reference that report number, that would be very helpful.

 necrons_ftw wrote:
I have the address in Dora Creek if you're interested in it.

Many people in this thread have the address, having sent items to him or having paid for GW to do so. However, the full address will not be posted on the forum as it is against Dakka policy. If anyone needs it, just PM me or anyone else affected in this thread.

@RiTides is there any way you can track his IP and block it to flag in case he tries to create another account on here?

Honestly he tried to contact me a while back, but thankfully i missed the PM he sent until after i saw this. Usually with theft one can post with their local authorities since they are the victim, but i am not sure how it would work with him being international.

 Makaleth wrote:
The police (a few of them) all agreed, that for something this small from another country, it's very unlikely they will be able to do something about it. The burden of proof would be very high (And the evidence from an internet blog is sadly not the highest standard of evidence).

Just to clarify, I thought he was in Australia?

He is (in New South Whales). I believe Makaleth was referring to the people who mailed him things, who were mostly in the US / Canada.

I'm hoping that the NSW police will provide Makaleth with contact info to give to people wanting to get in touch with them regarding this case. However, it's possible they'll say people need to contact their local police and have them communicate with the NSW police, which makes it harder.

So I believe they will let Makaleth know one way or the other about that when he is able to lodge the official complaint in a few days... there is probably not much to update in the interim.

Why doesn't someone go and pay him a friendly visit. And try and reason with him like adults. I don't mean to intimidate him or herass but to just try and talk some sense into him.

 Cutthroatcure wrote:
@RiTides is there any way you can track his IP and block it to flag in case he tries to create another account on here?

Honestly he tried to contact me a while back, but thankfully i missed the PM he sent until after i saw this. Usually with theft one can post with their local authorities since they are the victim, but i am not sure how it would work with him being international.

It is worth mentioning that the community here should be extra careful at this time. The Zigzagboom alter-ego was created last time to scam additional people and disrupt the transaction report by posing as a victim.

 RiTides wrote:
Anyone who has a current transaction with LustrianLizard, or who communicated with him regarding trades, please feel free to post here on topic (that is, the discussion of trades specifically relating to this user).

If you don't fall into this category, please don't post "helpful" suggestions.

I was also scammed by him. Just last week I posted looking for an old (MDF) Citadel paint station. I recieved the same script about paypal holding funds for 21 days (which is true in most cases.) I completed his order from GW being a dakka friendly trusting person. He said he'd send out on friday with a tracking number. I had to PM him to ask if he mailed it, and he sent me a local tracking number that had already been delivered within AU (I'm USA)

I found this interesting and informed him that I never even gave him my address for shipping, and knew immediately that I had been scammed.

Being international I don't think theres anything I can do, but luckily it was only $30 (could have been much worse.) Lesson learned I guess but i'm hoping that others can at least learn from my mistakes,

I hope people in AU can actually take action against him and get this guy arrested. Good luck to everyone who has been scammed, and I'm still looking to buy an old MDF paint station.

63400747465091 is the tracking number I was given.

I was nearly scammed myself. When he told me I could "purchase from GW" for him, I offered to buy from the US site and then mail it to him myself, as doing it that would would probably have gotten him more product for the money.

When he said no to that, I stopped responding to his emails. Glad I did.

I just came from the post office and you can intercept a package going international for a $20 dollar fee but there is a big if.
If the package list that has been processed through New York it has more than likely on a plane off to its destination.

The person I spoke to took my name and was going to call me back later as he was going to call and find if it indeed had left but more than likely it is gone

Quick update:

I heard back from the post office and there still trying to get the package rerouted should know in a couple of days but more that likely its lost to the jackwagon.

Not to rub it in or anything, but just for future reference, when dealing with a user like this who:

1. Had under 30 posts
2. Had been a member less than 2 months

People should really not have even considered buying something from any website, and having it shipped direct!

If anyone asks a Dakka member to do this for any reason from here on, Please PM me! This is completely unacceptable as a form of payment! Paypal has built-in safeguards for a reason, and is really the only thing people should be using to pay for items.

For direct trades, a user with that few posts should probably be asked to ship first. Certainly, a small deal may be worth risking... but once the value of items approaches $100 (or much more, as was here in some cases) you should not trust someone with so little rep!

In some cases, they might be able to provide external references (such as ebay or bartertown), or they might be willing to simply ship first. But in no way should they just be trusted with such a large sum!

People need to be more careful about these things, and by far the safest way is to just sell what you want to get rid of in exchange for Paypal funds, and use those funds to purchase what you want to get. That way, people are protected both ways. You might not get quite as good of a deal... but it is so much safer.

I will likely post a general reminder about this at the top of the forum after this is over as a sticky, but I just wanted to mention it here. Now, back to the topic at hand of just trades dealing with LustrianLizard, as Janthkin has already reminded everyone above.

ok, quick recap.

The police have been contacted. I cannot put much on the public domain (as that would not be right).

The incident number is ES3031178

The only thing I was allowed to put through officially was my case. I cannot go into detail much anymore as there is an investigation going on.

If you have had items taken (hopefully all of the GW vouchers were returned) you can go to your police and lodge a complaint and they might be able to join them up, but it is not common on this sort of matter.

The short of it. If you cannot reroute your packages, it is almost impossible to get it back as I thought.

If anything else happens (or you have been personally impacted and have questions) PM me or RiTides. I will update when I can.

Thanks All,
and remember... PAYPAL and do not do odd trades with newbies.

Thanks for the update, Makaleth.

It's now in you guy's hands who sent items to follow up on this. A few people sent several hundred dollars' worth of items each. As such, going to your local police, and having them get in touch with the NSW police, is the only way to have justice served.

Here is the New South Whales police department website, from what I can find:
https://www.police.nsw.gov.au/contact_us

Giving your local police the address you sent the items to, and the incident number Makaleth posted above (ES3031178), along with that website should make it possible for them to follow up.

Makaleth, is there any chance you could post the specific contact information (such as phone or email) for the officer involved in this case?

I heard back from the post office and my package is on a plane to Sydney so I assume I need to wait till he gets it and then a reasonable amount of time for him to in theory send me my items before I can file a report?

I had insurance on the package doe anyone know if I can claim it

Perhaps sending an email to the postal service(s) in Sydney and they might be able to put a stop on the package once it gets there.

mondamoto wrote:
I heard back from the post office and my package is on a plane to Sydney so I assume I need to wait till he gets it and then a reasonable amount of time for him to in theory send me my items before I can file a report?

I had insurance on the package doe anyone know if I can claim it

you would have to ask the insurer... but I would seriously doubt they will reimburse you for an item delivered correctly. They were not part of the trade, just the sending.


Also,
I don't have the officers personal details. But the matter number and the Castle Hill Police Station is all that is needed to log that with the NSW/Australian Authorities.

If you need more info to make the complaint please PM me.

He offered me a ridiculous amount of xwing models for some ccg cards I have. Seemed waaaay too good to be true.

I asked about refs, he said he could provide ONE here, and could show 8 PayPal sales. Smelling BS, I asked for photos. His reply was that he no longer had a camera, and that he had an LG brick. I said most phones over the last few years have a camera of some kind. I also suggested he just get a pal or a neighbor. He responded that he was new to his area and didn't know anyone, and that it was pretty rural...so I google earth'd it, and his house is in the center of a suburban sprawl. I then asked him to describe his backyard (since I could see it from SPACE), and he refused. I then expressed my concern for how this was going (at this point it's about 15 PMs in), and that if he'd agree to send first, I'd go through with it. He said the best he could do would be to send at the same time. At this point, I simply blocked him.

In the middle of all of this, he also saw my VC listing, and offered numerous ways to get it from me.

I hope those of you who sent stuff get it all back, and thankfully I could smell the desperate BS a mile away.

I sent a message to the NSW Police Department regarding my part in this incident. I will update if and when I get a response from them.

Edit: I forgot one detail. i received a response from GW regarding an email i sent to them regarding the vouchers. they said that they are forwarding LustrianLizard's contact info to their legal team for further investigation. From what I've heard, their legal team likes to throw the book at people for every infraction.

Kintaro wrote:
He offered me a ridiculous amount of xwing models for some ccg cards I have. Seemed waaaay too good to be true.

I asked about refs, he said he could provide ONE here, and could show 8 PayPal sales. Smelling BS, I asked for photos. His reply was that he no longer had a camera, and that he had an LG brick. I said most phones over the last few years have a camera of some kind. I also suggested he just get a pal or a neighbor. He responded that he was new to his area and didn't know anyone, and that it was pretty rural...so I google earth'd it, and his house is in the center of a suburban sprawl. I then asked him to describe his backyard (since I could see it from SPACE), and he refused. I then expressed my concern for how this was going (at this point it's about 15 PMs in), and that if he'd agree to send first, I'd go through with it. He said the best he could do would be to send at the same time. At this point, I simply blocked him.

In the middle of all of this, he also saw my VC listing, and offered numerous ways to get it from me.

I hope those of you who sent stuff get it all back, and thankfully I could smell the desperate BS a mile away.

I'd just like to point out, guys, that if you see a pattern like this happen again... please, Please PM me and give me a heads up!

One person did do so, basically saying "Jamesc2012 is back" at a one-liner PM, but it got missed because they didn't provide the new user's username and so there were several day's delay before we connected the dots.

So, please... if you encounter an obvious attempt like this to scam in the future, let me know! By getting this TR thread up when we did, I think several people were able to avoid sending items, and the very high dollar amount GW orders were able to be cancelled. A few days makes all the difference when someone is trying to do a "shotgun" scam like this- he must have known when he gave out that tracking number that he only had days left, anyway. But if it had gone on a bit longer, GW might've shipped him the stuff and then things would be much worse.

My only regret here, is that if that had happened, seemingly the NSW police would be taking this more seriously... please, try talking to your police if you sent a lot of items, and give them the below information for them to report it to the NSW police. Or even try emailing/calling the NSW police yourself regarding the case number posted above (ES3031178). The only way James C. gets charged / sees jail time is if you follow through!

Complaint number:
ES3031178

Castle Hill Police station:
http://www.police.nsw.gov.au/about_us/structure/operations_command/local_area_commands/north_west_metro_region/the_hills/castle_hill_police_station

General NSW police "contact us" page:
https://www.police.nsw.gov.au/contact_us

Should a list be made that shows how many people he contacted to try and scam? Just to show the police the volume of attempted scams. So they get an idea of how bad it could have truly been if not for the actions taken by the MODS and members of the form. Along with a amount of the items in which Lizard tryed to "trade" for.

He came to me offering a couple of shadowswords in exchange for some of my tau and about $40 worth of stuff from GW's website. i told him i could get him more stuff for the same price from my flgs and that id ship all of it when i got the shadowswords. He refused to ship first, so no dice.

SheSpits wrote:
Should a list be made that shows how many people he contacted to try and scam? Just to show the police the volume of attempted scams. So they get an idea of how bad it could have truly been if not for the actions taken by the MODS and members of the form. Along with a amount of the items in which Lizard tryed to "trade" for.

We have this already.

And I re-iterate RiTides point, if something is fishy, please tell RiTides or a Mod without hesitation.


Automatically Appended Next Post:

 necrons_ftw wrote:
I sent a message to the NSW Police Department regarding my part in this incident. I will update if and when I get a response from them.

Edit: I forgot one detail. i received a response from GW regarding an email i sent to them regarding the vouchers. they said that they are forwarding LustrianLizard's contact info to their legal team for further investigation. From what I've heard, their legal team likes to throw the book at people for every infraction.

If I hear anything on this I will post the allowable information. As I (and Steve) cancelled these... and I made the official police report, I imagine they might.

Yes, I do have such a list together... however, I had not given it to GW (it was for the police). That is not a bad idea, if people do not mind (it has their names / addresses listed).

Necrons_ftw, I'll PM you as I'd like to see that response from GW to your email, it may give me a context to send them the list in.

RiTides,
The police in this instance actually suggested putting up the address (I would say without street details) of this person to make sure no-one sends anything else to him (or if he tries it again to make sure they are notified immediately).

Is that within the guidelines of Dakka?

I think that flagging New South Wales and the surrounding area as a known place for scams to originate from would be fair enough. There's already a list of "red flag" areas in the sticky at the top of the Swap Shop forum.

But no one reads those...

 Monster Rain wrote:
I think that flagging New South Wales and the surrounding area as a known place for scams to originate from would be fair enough. There's already a list of "red flag" areas in the sticky at the top of the Swap Shop forum.

But no one reads those...

We should probably flag Texas and the surrounding areas as well then, unless its already up there? Also, which sticky is that, I can't seem to find it.

Well, Dallas at least. That's where Mandelbonder was from, right?

 Monster Rain wrote:
Well, Dallas at least. That's where Mandelbonder was from, right?

So why not Dora Creek itself rather than a state that is 809,444 square kilometres in size? Texas being 696,241 square kilometres.

 Makaleth wrote:
RiTides,
The police in this instance actually suggested putting up the address (I would say without street details) of this person to make sure no-one sends anything else to him (or if he tries it again to make sure they are notified immediately).

Is that within the guidelines of Dakka?

Unfortunately, no. I have allowed Dora Creek, New South Wales to be posted (as motyak says) but full addresses are against site rules.

Also, again if you're not involved please keep this thread clear for folks trying to pursue charges against this person... if indeed any victim other than Makaleth follows through on that. It's the only way to truly stop someone like this.

Although it sounds like he's on his "last strike" with police, that could become a "strike out" if someone else would go to their police about it. He still is going to get models from a half-dozen people out of this, in addition to the GW orders that had already shipped (thankfully, not the large ones, but some model trades were large and should be taken to the police).

See last page for the complaint number to give your police to call the NSW police regarding this person (James C).

Agree with RiTides, if you have police information from overseas and struggling to have them forward it to Australia, I can see what I can do there as well.

I contacted the NSW Police and they said i need the contact info to the department that the file was initiated at. Is there a way you could post or PM the contact info so those of us in the states could add to the case? I personally have over $200 in models in transit over to him that I would like to try and get back.

Did you send them an email or call them?

on another note has anyone emailed him telling him to send the stuff back or their going to file police report I know this is useless but if this is a kid it my scare him to just return the stuff

Ray

i sent an email since I'm not in that country.

If you guys don't hear back I can follow it up.

Did the local police happen to say if we have to wait for him to get the items and then an x amount of time to fulfill his part of the deal or not.

Can't believe this turd has resurfaced... Ill try and get the event number I had when I put my complaint in with north Wales police. I want this guy brought to justice for ripping so many people off!


Automatically Appended Next Post:
As the police didn't catch up with him last time I would be willing to give out my personal details and items lost to RiTides to go where they need to go?

Any news on this?

I am going to send my report this week could I get the contact info to the department that the file was initiated at

Thanks

It may possibly be worth as seeing how most of the victims are within North America to decide on a police office in the states (will need to be in a state that a victim was in) and give all this information to them as well, as considering the numerical value of these items it is likely they should take what amounts to internet fraud very seriously which could end up with the United States filling extradition orders for this person and have them sent over to the US for prosecution. However if convicted in the state he committed these offences in he is subject of up to 10 years imprisonment so even still he is facing quite a serious charge.

I never had any luck when I got scammed by him last year so now they seem to be taking a bit more notice this time I may try my luck again as he got about £150 worth of stuff outta me

I sent him around $1500.00 worth of tyranids have contacted both my local police and the dept. listed in this thread (by email) the AUS dept said I needed to file a local report. The local pd took my information but basically said that since it wasnt loca,l it wasn't a large enough crime for them to do anything about. If there is any headway with the AUS pd please keep posting here.

$1500 isn't a large enough crime for them to make a phone call about!?

You need to persist... they have to take a report on something like that. If you give them the Aus police contact info, it should be an easy thing for them to follow up on. Just one phone call!

I know that I got my money back, but is there anything I can do to help? I know that there are people that still have a lot more at stake in this case.

I found a joint taskforce for all the US citizens that are involved that they may wish to try and explore as well, see if it gets any results which is the Internet Crime Complaint Centre, which primarily is administrated by the Federal Bureau of Investigation. To register a complaint visit: http://www.ic3.gov/default.aspx