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So I just recieved my FW order yesterday in the mail. This is the first time i have bought anything from thm. I ordered all the weathering powders(happy with these), all three SW landraider doors, all three WH rhino doors, the sw venerable, a close combat dread arm, and an assault cannon dread arm. And honestly for the money i payed for them i am highly dissappointed with the quality. There are air bubbles on some of the fine details and i went to try and clean it up and it caved in on itself. As for the resin it is very very brittle. And not a single door wasnt warped. Does anyone know if i can reconsile this or do i just have to do the best with what i got? I know there are tricks like hot water and green stuff but im just dissapointed overall with the purchase. Artistry in the sculpts excellent, quality not so much. So how bout i get some of your guys opinions. Feel free to agree or disagree with my disgruntled rantings .

thats resin man. great detail if things go right.

Just ring them, tell them whats wrong and hopefully they will replace it with new stuff- lots of my mates done that before when they received faulty products and it got sorted out.

Yes its the nature of resin. I would have to see picks to tell you if it is overly damaged but I always know when I purchase a resin piece, I'll be spending a few hours cleaning up each piece before I put a single piece together. Been spending my day assembling an Necron Pylon so I know the issues you are talking about but I've also worked with FW pieces in the past so this is to be expected. On an optimistic note, once a few layers of paint are on a resin piece the rough areas generally look allot cleaner.

Look on the bright side. I had a friend that was missing a parts of his warhound titan and after six months, multiple shipments from FW of the wrong parts and even an email from FW stating "The Gits must of snagged the bitz." he just gave up on getting the part. I have never received a FW model that did not have something miscasted or missing. Don't know what they are doing there but I am glad that I have bought every model I wanted from FW.

Yup a couple hours spent cleaning all of em up. On a positive note their etched brass is good i forgot i had ordered an ultramarines one from them a good while back. Forgot it was from them. I just kinda sucks though. I also just recieved a couple resin pieces from micro art srudios. A way smaller company yet the resin seems so much more durable and of a higher quality. And they didnt charge bookoo bucks for the stuff.

I would say " thats the nature of resin "
but i will not. Because i blame it on the way they throw it all into the FW bag.

How they assume bag + bubble wrap will keep it free from warping due to weight , is beyond my understanding.

i'd call them. they are Really good about making things right.

garret wrote:thats resin man. great detail if things go right.

This. Resin is, by nature, very fickle. Despite the constant hate that is put towards Forge World, resin is very very fickle and I've gotten kits from any number of manufacturers(Haesagawa, Dragon, Tamiya) that have had large issues that make the ones you mention pale in comparison.


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LunaHound wrote:I would say " thats the nature of resin "
but i will not. Because i blame it on the way they throw it all into the FW bag.

How they assume bag + bubble wrap will keep it free from warping due to weight , is beyond my understanding.

Bull. I have never had any issues with the bag+bubble wrap method. Any warping is easy to fix with hot water and a clamp.

If you're not willing to put up the work for resin--then don't buy the stuff. Simple.

Kanluwen wrote:

garret wrote:thats resin man. great detail if things go right.

This. Resin is, by nature, very fickle. Despite the constant hate that is put towards Forge World, resin is very very fickle and I've gotten kits from any number of manufacturers(Haesagawa, Dragon, Tamiya) that have had large issues that make the ones you mention pale in comparison.


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LunaHound wrote:I would say " thats the nature of resin "
but i will not. Because i blame it on the way they throw it all into the FW bag.

How they assume bag + bubble wrap will keep it free from warping due to weight , is beyond my understanding.

Bull. I have never had any issues with the bag+bubble wrap method. Any warping is easy to fix with hot water and a clamp.

If you're not willing to put up the work for resin--then don't buy the stuff. Simple.

By saying that it sounds as if companies should be able to sell less than standard products by assuming the customer will fix what is wrong. I payed good money and i would expect a company to see those dollars as my faith in them to do as they advertise. Again i know resin is a little hard to work with but for example. If anyone has bought the hero basing kit the resin bases in there are top notch. The resin is very durable. I just dont understand how the resin from forgeworld could be sub par to a basing kit.

People have every right to expect high quality stuff from FW. If it's "normal" warping, that's one thing... but the OP mentioned air bubbles that caved in when he tried to clean it. That's not acceptable at all, and I would call FW and have those parts replaced.

rokitchikin wrote:

Kanluwen wrote:

garret wrote:thats resin man. great detail if things go right.

This. Resin is, by nature, very fickle. Despite the constant hate that is put towards Forge World, resin is very very fickle and I've gotten kits from any number of manufacturers(Haesagawa, Dragon, Tamiya) that have had large issues that make the ones you mention pale in comparison.


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LunaHound wrote:I would say " thats the nature of resin "
but i will not. Because i blame it on the way they throw it all into the FW bag.

How they assume bag + bubble wrap will keep it free from warping due to weight , is beyond my understanding.

Bull. I have never had any issues with the bag+bubble wrap method. Any warping is easy to fix with hot water and a clamp.

If you're not willing to put up the work for resin--then don't buy the stuff. Simple.

By saying that it sounds as if companies should be able to sell less than standard products by assuming the customer will fix what is wrong. I payed good money and i would expect a company to see those dollars as my faith in them to do as they advertise. Again i know resin is a little hard to work with but for example. If anyone has bought the hero basing kit the resin bases in there are top notch. The resin is very durable. I just dont understand how the resin from forgeworld could be sub par to a basing kit.

Your example of a base is not the same as comparing it to even a Rhino Door.
A resin base is a simple, one piece cast. A multi-part or a very large kit have many more factors that can go wrong during the process.

And by the by, call Forge World and explain the situation. They'll replace the parts(or they SHOULD at least. They replaced a Valkyrie kit back in the day for me--when all that was wrong was a rear fin was damaged) at no charge.

LunaHound wrote:I would say " thats the nature of resin "
but i will not. Because i blame it on the way they throw it all into the FW bag.

How they assume bag + bubble wrap will keep it free from warping due to weight , is beyond my understanding.

Actually warped resin piece are a result of taking the piece out of the mold to soon. The major problem is that they are trying to crank out hundreds of models instead of focusing on quality. This is also the cause of the bubble that show up and ruin detail.

Kanluwen wrote:

garret wrote:thats resin man. great detail if things go right.

This. Resin is, by nature, very fickle. Despite the constant hate that is put towards Forge World, resin is very very fickle and I've gotten kits from any number of manufacturers(Haesagawa, Dragon, Tamiya) that have had large issues that make the ones you mention pale in comparison.


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LunaHound wrote:I would say " thats the nature of resin "
but i will not. Because i blame it on the way they throw it all into the FW bag.

How they assume bag + bubble wrap will keep it free from warping due to weight , is beyond my understanding.

Bull. I have never had any issues with the bag+bubble wrap method. Any warping is easy to fix with hot water and a clamp.

If you're not willing to put up the work for resin--then don't buy the stuff. Simple.

There is a difference between something arriving in their intended shape vs your
"its easy to fix"

Whether something is fixable or not is IRRELEVANT . Whats relevant is whether their method of throwing the pieces in a bag contributed to warping which the answer is Yes.

I dont need you to lecture me on whether to buy FW stuff or not , i have bought them numerous times.

Erm no. Their method of "throwing the pieces in a bag" has nothing whatsoever to do with warping.

The temperature conditions and sorting process are what contribute/cause the warping. You get hot weather and a shipping company that does nothing but toss boxes around?

Of course you're going to have issues. Heated resin+thrown around=broken resin.

It's not rocket surgery, and it sure as hell isn't Forge World's problem there.

Put your FW resin next to a window , weigh it down with something on one side so it bends.

When night falls , if it doesnt bend , we'll talk.

What the feth are you talking about?

That's engineering a circumstance where it's *guaranteed* to fail. Y'know, that whole "heating resin up and putting something on it"?

How is this sailing right over your head if you've "worked with resin so much"?

Kanluwen wrote:What the feth are you talking about?

That's engineering a circumstance where it's *guaranteed* to fail. Y'know, that whole "heating resin up and putting something on it"?

How is this sailing right over your head if you've "worked with resin so much"?

Hmm lets see why.

If you leave large straight pieces may it be some random armor plate , or some spear shaft INSIDE the bag ,
unless the spear / plate itself is perfectly flat + snuggly fit on the bottom of a box , it will warp.

Why? because the other pieces surrounding it will be constantly applying pressure within the package.

THUS WARP. How is this not sailing near your head i dont understand either.

Except that's not the way warping works.
At all.

And apparently you have no experience, whatsoever, with purchasing directly from Forge World if you insist that they don't secure the packages well enough.

Get a clue and come back later.

Kanluwen wrote:

rokitchikin wrote:

Kanluwen wrote:

garret wrote:thats resin man. great detail if things go right.

This. Resin is, by nature, very fickle. Despite the constant hate that is put towards Forge World, resin is very very fickle and I've gotten kits from any number of manufacturers(Haesagawa, Dragon, Tamiya) that have had large issues that make the ones you mention pale in comparison.


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LunaHound wrote:I would say " thats the nature of resin "
but i will not. Because i blame it on the way they throw it all into the FW bag.

How they assume bag + bubble wrap will keep it free from warping due to weight , is beyond my understanding.

Bull. I have never had any issues with the bag+bubble wrap method. Any warping is easy to fix with hot water and a clamp.

If you're not willing to put up the work for resin--then don't buy the stuff. Simple.

By saying that it sounds as if companies should be able to sell less than standard products by assuming the customer will fix what is wrong. I payed good money and i would expect a company to see those dollars as my faith in them to do as they advertise. Again i know resin is a little hard to work with but for example. If anyone has bought the hero basing kit the resin bases in there are top notch. The resin is very durable. I just dont understand how the resin from forgeworld could be sub par to a basing kit.

Your example of a base is not the same as comparing it to even a Rhino Door.
A resin base is a simple, one piece cast. A multi-part or a very large kit have many more factors that can go wrong during the process.

And by the by, call Forge World and explain the situation. They'll replace the parts(or they SHOULD at least. They replaced a Valkyrie kit back in the day for me--when all that was wrong was a rear fin was damaged) at no charge.

Actually it is as i am not comparing how detailed or how hard it is to cast. I am simply comparing the type and quality of resin used. Also a model may have multiple cast but it comes down to this "Quality Control" if there is a known issue which clearly there is as it is obvious i am not the only one with this issue, you should try to fix it instead of sending out faulty items. Even if they replace them that is still something the customer is not paying for. Another month of waiting for a replacement part doesnt sound good to me and i doubt it would to anyone else either. And just to clear things up i am happy with the items. they are fixable. im just a little disappointed. I guess i kinda got my hopes up after seeing the online pics that are fething perfect.

Kanluwen wrote:Except that's not the way warping works.
At all.

And apparently you have no experience, whatsoever, with purchasing directly from Forge World if you insist that they don't secure the packages well enough.

Get a clue and come back later.

Clthomps mentioned why it would warp , and yes thats a reason.
Then how do you classify resin bending via pressure then?

rokitchikin wrote:Actually it is as i am not comparing how detailed or how hard it is to cast. I am simply comparing the type and quality of resin used. Also a model may have multiple cast but it comes down to this "Quality Control" if there is a known issue which clearly there is as it is obvious i am not the only one with this issue, you should try to fix it instead of sending out faulty items. Even if they replace them that is still something the customer is not paying for. Another month of waiting for a replacement part doesnt sound good to me and i doubt it would to anyone else either. And just to clear things up i am happy with the items. they are fixable. im just a little disappointed. I guess i kinda got my hopes up after seeing the online pics that are fething perfect.

Well see, the problem is that the items you mention(the doors) have been on the market for years. The molds are starting to wear down, sadly.
Another issue--the air bubbles. These are common on ALL resin products. And yes, they do "collapse" on themselves when you file them down. But they're, again, easily fixed with a bit of elbow grease and Green Stuff.

And by the way no offence or anything but Kanluwen you are a tad rude. And to break it down barney style for you. the way they package does have an affect on how it works as lunahound has stated. when it warms molecules spread out and it gets soft if there is a piece sitting on top of it it will push into the other piece. when it cools and all the little molecule find their homes again it is stuck that way.

LunaHound wrote:

Kanluwen wrote:Except that's not the way warping works.
At all.

And apparently you have no experience, whatsoever, with purchasing directly from Forge World if you insist that they don't secure the packages well enough.

Get a clue and come back later.

Clthomps mentioned why it would warp , and yes thats a reason.
Then how do you classify resin bending via pressure then?

Mmkay sweetheart, I'm going to explain this to you real simple-like.

"Resin bending via pressure" is...wow. What a fething ridiculous statement to make. Resin bending via pressure isn't anything special. Plastic bends if enough pressure is exerted on it. Metal bends if enough pressure is applied to it.
The point?


I was able to completely repose the Dark Elf Dreadlord on Cold One's mount by using nothing but a pair of needle nose pliers and a bit of pressure.

Kanluwen wrote:

rokitchikin wrote:Actually it is as i am not comparing how detailed or how hard it is to cast. I am simply comparing the type and quality of resin used. Also a model may have multiple cast but it comes down to this "Quality Control" if there is a known issue which clearly there is as it is obvious i am not the only one with this issue, you should try to fix it instead of sending out faulty items. Even if they replace them that is still something the customer is not paying for. Another month of waiting for a replacement part doesnt sound good to me and i doubt it would to anyone else either. And just to clear things up i am happy with the items. they are fixable. im just a little disappointed. I guess i kinda got my hopes up after seeing the online pics that are fething perfect.

Well see, the problem is that the items you mention(the doors) have been on the market for years. The molds are starting to wear down, sadly.
Another issue--the air bubbles. These are common on ALL resin products. And yes, they do "collapse" on themselves when you file them down. But they're, again, easily fixed with a bit of elbow grease and Green Stuff.

I dont know how they do their resin exactly but ive done some molds myself and a really easy way to get rid of airbubbles is a vacuum chamber.


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Its the fact that the pieces are thrown together. If they were seperate there wouldnt be as big of a problem sometimes.

rokitchikin wrote:And by the way no offence or anything but Kanluwen you are a tad rude. And to break it down barney style for you. the way they package does have an affect on how it works as lunahound has stated. when it warms molecules spread out and it gets soft if there is a piece sitting on top of it it will push into the other piece. when it cools and all the little molecule find their homes again it is stuck that way.

Except, once again, I've been ordering things from Forge World for years now--and have never had any pieces affected how Luna claims. The way they package works just fine. They're not responsible for how the mail/courier service handles your packages. But they WILL replace anything that has been damaged by those delivery services.

By the by, that list of Forge World items?
That includes:
15x Cadian Special Weapons teams with Respirators.
5x Chimera Interior Detailing kits, 5x Chimera Side-Skirts+Track Guards
A Valkyrie and a Vulture both

and
152 Cadian Respirator heads and the backpacks associated with them.

The absolute worst was the Valkyrie, which had a piece of the rear lower left fin miscast(it was a hollow air bubble, which when popped, collapsed the entire fin).



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rokitchikin wrote:

Kanluwen wrote:

rokitchikin wrote:Actually it is as i am not comparing how detailed or how hard it is to cast. I am simply comparing the type and quality of resin used. Also a model may have multiple cast but it comes down to this "Quality Control" if there is a known issue which clearly there is as it is obvious i am not the only one with this issue, you should try to fix it instead of sending out faulty items. Even if they replace them that is still something the customer is not paying for. Another month of waiting for a replacement part doesnt sound good to me and i doubt it would to anyone else either. And just to clear things up i am happy with the items. they are fixable. im just a little disappointed. I guess i kinda got my hopes up after seeing the online pics that are fething perfect.

Well see, the problem is that the items you mention(the doors) have been on the market for years. The molds are starting to wear down, sadly.
Another issue--the air bubbles. These are common on ALL resin products. And yes, they do "collapse" on themselves when you file them down. But they're, again, easily fixed with a bit of elbow grease and Green Stuff.

I dont know how they do their resin exactly but ive done some molds myself and a really easy way to get rid of airbubbles is a vacuum chamber.


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Its the fact that the pieces are thrown together. If they were seperate there wouldnt be as big of a problem sometimes.

See, but then it becomes more work for their casting monkeys. Do you really think they pay those guys enough to hunt for air bubbles?

It's easy to say that you have a really easy way to get rid of air bubbles--when you're casting maybe a model a month.
Forge World does hundreds, if not thousands, a month.

they are not going to replace it. If you look on the website it explains how to undo warped items.

acreedon wrote:they are not going to replace it. If you look on the website it explains how to undo warped items.

They won't replace warped items, no. But if there's a miscast piece(say--air bubbles that obscure the fine detail and can't be removed without damaging the model's integrity), they'll replace it.

Kanluwen wrote:
ANYTHING BENDS IF YOU APPLY ENOUGH PRESSURE TO IT.

Thats why i said they shouldnt just throw the pieces into one plastic bag just like that.
Because it bends them unnecessarily , and again it doesnt matter if its fixable or not , proper packaging will easily fix this issue.

And no , a sphere shape aka your head and respirators will not bend easily , as compared to large plates and long barrels .
Never had any pieces effected? Again , using your sole experience and telling others to listen.

No, almost every thread regarding FW is asking how to fix the bent / warped pieces.

LunaHound wrote:

Kanluwen wrote:
ANYTHING BENDS IF YOU APPLY ENOUGH PRESSURE TO IT.

Thats why i said they shouldnt just throw the pieces into one plastic bag just like that.
Because it bends them unnecessarily , and again it doesnt matter if its fixable or not , proper packaging will easily fix this issue.

And no , a sphere shape aka your head and respirators will not bend easily , as compared to large plates and long barrels .
Never had any pieces effected? Again , using your sole experience and telling others to listen.

No, almost every thread regarding FW is asking how to fix the bent / warped pieces.

Because nobody reads the fething FAQ on FW's site?

And by your logic, they shouldn't put anything into any form of container that's not lined with solid foam and bubble wrap because it might bend.