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I've been trying to call them all frikkin' day and I am only getting a stupid busy signal. Who actually has a busy signal these days? Seriously. I'm paying 6 cents a minute every time I hit talk. Wasting my money trying to get them to fix my order they screwed up... back in MARCH!!!

Grrr.


Ghidorah

Ghidorah wrote:I've been trying to call them all frikkin' day and I am only getting a stupid busy signal. Who actually has a busy signal these days? Seriously. I'm paying 6 cents a minute every time I hit talk. Wasting my money trying to get them to fix my order they screwed up... back in MARCH!!!

Grrr.


Ghidorah

have you tried emailing them? at least has no charge, you could ask them to give you a call when they are less busy.

LOL

Basically, Forgeworld doesn't answer email... and they certainly don't call YOU.

Ghid... You pay for long distance you don't use? You're not supposed to be charged until they pick up. Even International calls.

You'll find, however, that what you're going through it business as usual at Forgeworld.

It's 3 drunken spider monkeys working out of someone's garage. What else would you expect?


Eric

I am having a problem with them too. I have already sent of an email. Ordered Deathwing Terminator Shoulder Pads, and got Blood Angel instead. Been two weeks since I sent off my email, still haven't heard anything. Anyone know the trick to get them to respond?

Sad business practice. Ignoring their mistakes and trying to go on. Face the music, I say!

Try calling UK GW corporate office. Get them on the case. Or at least make them aware of problem and they can maybe help.

Look around for bitz people selling forge world stuff. May pay a bit more, but you will get it.

I suggest getting on GW HQ's case if FW aren't doing the business. They are based in the same physical building, so should be able to send someone down the corridor with a note. If no joy, a letter of complaint might help.

Don't bother with the e-mails. If they ever do respond to it, it'll be of the mass variety saying expect delays and contact us by phone.

I had the exact same problems a few months ago. I think I was able to get through on the 3rd day of calling every 15 minutes. The phone bill was an undeserved kick in the nuts. The worste part was that the only resolution was that they were aware of the problem and vague answers about when missing items might be available.

I cancelled the portion of the order not filled, which ended up covering the phone costs. A few weeks later, the cancelled Tetras showed up and I never got charged.

I don't even bother to keep up with forgeworld. It's bad enough trying to justify my GW plasticrack habit in the face of the farce that is the 5th edition rules, but paying those abominable prices for crappy resin?

i e-mailed them once and it took 2 weeks to hear back from them.
on the other hand, i got up and called them at 6 a.m. (central time zone).
took about 10 min. to get through and they agreed to resolve all of the
problems in about 5 min.

i haven't had too many problems with their products, but when i do, they
always come through.

2 weeks? Is that all?

I put an order through with express (a week) shipping, paid the 40 pounds for it, and it turned up 2 months later. I sent them several E-mails, and finally got a responce after the items arrived.

Not paraphrasing, one of the quotes from their friendly FW customer service was:

"We don't owe you anything."

Suffice to say it, no Forge World orders have been made since then, and has tempered my burning desire for IA books.

Forge World are a horrible company.

BYE

H.B.M.C. wrote:

Forge World are a horrible company.

BYE

It seems they have drastically changed since I last bought something from them a few months before Apoc came out. Back then they fixed issues quite quickly and politely.


I think their current problem is that they really don't have any real customer service people, and are desperately understaffed and have a huge backlog of orders they should never have allowed to accumulate.

Why shouldn't they have allowed it to accumulate? Because it's horribly irresponsible and just gak business in the long term? That doesn't matter. They prob. just see it as the further behind orders merely having only a certian percentage chance of being filled, with that chance going down as the time out increases.

It doesn't have to be a good business plan sometimes, it just has to be a plan.

never had a big problem with them, about the only one was my squiggoth took longer to arrive than they had said, so i phoned them and they gave me the number to track it.

It's 3 drunken spider monkeys working out of someone's garage. What else would you expect?

I take offense to this remark!

Being a spider monkey myself who likes the occasional pint or ten I feel that myself and two friends could easily do a better job than Farceworld!

Bob, Dave and myself use to run a banana bending business from my lock-up and we were doing quite well!


IMHO they need to pull a finger or two out and stop taking orders till the backlog is cleared.

Stuff seems to be sent out before the resin is cured.

If we spend £500+ on a model we shouldn't receive bent parts and then be told to stick it in boiling water and risk further damage

If they are doing that much business, then they need to hire a kid to answer their emails and such. Not a lot of overhead there. But to completely ignore a customer that made a purchase, and didn't receive what they got is really bad business practice.