Forgeworld P&P Costs - Thought I'd share this with you

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**Demogerg**

to the OP:

as someone who works in an internet mail order business, it sounds like you are just whining about shipping costs that you could have not paid by simply not ordering.

They have to pay the postal service, they have to pay warehouse workers, they have to pay customer service agents to deal with whiney customers who could have just not purchased something as opposed to wasting time+money on something as small as a few dollars to cover costs.

Games workshop and forgeworld are luxury companies, they do not produce anything that you cannot live without, you paid the price then expected a refund after the fact, this is just ridiculous. its so ridiculous its...

**Demogerg**

Daemon-Archon wrote:
Demogerg wrote: you paid the price then expected a refund after the fact, this is just ridiculous.

No, if you read the entire post, he expected a refund because he was LIED to by that same CSR who "has to deal with whiny customers".

First off, if thats what you think a CSR department is for, then your Internet Mail Order Business probably won't last (or your position isnt in any sort of leadership, as every company knows, the CSR department is the heart of a company), but all that aside, you should at least know (as an employee of an "internet mail order business") is that #1. You should typically be paying LESS then a residential postage amount and #2 The cost of the product itself factors into the Warehouse workers, CSRs, and any Postal Contracts they hold. It wouldn't go into an inflation of the Shipping price.

The CSR said that FW does not try to make ANY (that means 0.000000000000000000000000000000000000000 of ANY Currency) profit off of the shipping, sent the package to the OP, and the OP prooved by price-checking a return trip on postage, that the CSR was LYING. Thus the (deservedly) requested refund.

The thread would be more informative, if people took a moment to take GW/FW off the pedestal and realise that they are being robbed. If they want to claim to be a Luxury Vendor, they should add the price (the 12GBP as it is in this situation) to the price of the model and not overcharge for shipping, what they are doing is called Bait-and-Switch(A form of False Advertising), in the states, that is illegal... I'm not sure how UK law works on that.

The internet mail order business I work for has been operating online since the early 90's and the parent company has been around for over 100 years, doing phone and catalog mail order for who-knows how long.
the reason businesses dont add the cost (12 GBP in this sitatuation) to the item itself is because if you purchase over a certain value of the items, (150 in this case i believe) then they dont charge you shipping at all, and you save a bucket of money, if they added the cost to each individual item, then the number of large order decreases, and the number of small, time consuming order increases. They are rewarding customers who purchase in bulk, not punishing customers who order small.

This also has nothing to do with putting GW/FW on a pedestal, they are operating a standard mailorder business model.

Bait and Switch would be misleading the customer with false information, the customer in this case was fully aware of how much they were being charged for shipping, if they had a problem with that then they should bring that up BEFORE ordering.

**Demogerg**

Daemon-Archon wrote:
jbunny wrote:

No it's a matter of people not fully understanding direct and indirect cost of shipping.

Direct cost - The cost RM chrages, the cost of bubble wrap, the labor cost of the guy packing the model.

Indirect cost - Cost of building, power to the building, Cost of insurnace on building.

Direct Costs
- The Cost RM charges: in this case, ~3gbp
- The cost of Bubble wrap: for the typical model, probably less the the cost of data to store the transaction txt.file...
- The cost of Labor: Assuming he makes 5GBP and hour, ~0.09GBP

Indirect Costs
Cost of building - Assuming you mean the FW building, again that should be calculated into the price of the Product, not the shipping, if you mean the Shipping building, that should be calculated into the ~3gbp it costs to ship.
Power of building - Same as above. Also to add, FW will required the building regaurdless of your order and does not stay open past normal business hours just to ship your order, so your particular order's shipping being factored into building cost makes 0 sense.
Insurance of building - Same as above.

If anything the only Indirect costs for the SHIPPING would be things like packaging, shipping insurance, etc. However none of these were mentioned nor should they at all be even close to the 14GBP that was charged for the item. If the above were considered in every postage stamp ever then it would cost ~10GBP per promotional mailing/magazine/just about anything, that you ever recieved in the mail... seeing that most promotional mail items are mailed for free (and usually at the dismay of the recipient. aka spam) I don't think FW has much ground to stand on for the 14GBP shipping rate...

I disagree, the indirect cost of running a mail order business remains the same weather you order $1000 worth of product or $10, to increase the cost of the product to cover the static overhead cost of the business would be a foolish move, insted they offer a shipping price based on their cost, and offer FREE shipping if you order over a certain amount, because the profit margin of the product then covers the cost of shipping.

**Demogerg**

Daemon-Archon wrote:
Its a clear case of deception on FWs end, plain and simple.

They told you how much it would cost YOU to have their package shipped out to you, you paid that cost.

now you flame and rave about deception, when you agreed to pay the shipping cost they presented to you.

I fail to see how there is any deception at all going on here, just some guy, on the internet, complaining about high shipping costs.

I think we can all move along, nothing to see here.