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I've been waiting since early November now for something as simple as an instructions leaflet and the interiors of Elysian drop zone crates. I've called them numerous times and mailed them, each time getting the assurance that I'd get my things as soon as possible. I even told them to forget about the Elysian stuff and just get me my instructions.

Two weeks ago Ead Brown promised to ship me my things through UPS express. Still haven't gotten anything, I'm giving it another week or so before giving them yet another bloody ring.

What gives? Am I supposed to buy a Warhound or Reaver first before I am taken serious with this?

I got my Krieg troops in 5 days, big order too over £300.

It was a heck of a lot quicker than I thought it would be.

I've managed to get hold of them through the phone, got a dozen apologies for the long wait, a tracking number and the promise that it would be with in a few days. Fingers crossed I guess.

Our group did an order recently, and it arrived within a week from UK to US (Left Coast)

I got my order yesterday but it was just etched brass, no resin.

The only thing I buy from FW these days is Cadian Respirator kits.
And I have yet to get any miscasts, or anything beyond a two week wait for my stuff to arrive.
The worst thing I've had was one of the scanners breaking, and got a full Cadian HQ replacement within a week.

H.B.M.C. wrote:

When I asked for the money back on the 'express' shipping they said, and I quote, "We owe you nothing".

Man if i got that response I would have demanded to speak to the manager and give the prick an ear full then I would post it everywhere on the web so that people can know what they are like I cant stand arsholes like that....

Hell you should find a nice stinky dog turd box it up and mail it to them.... childish yes but would make me feel better

I spoke to their manager yesterday, nice guy, apologized over a dozen times for the four month hold up. Gave me a tracking number that is either inactive or faulty. Still, nice guy, seemed sincere enough. Though this could be by naivety creeping up again.

BrookM wrote:I spoke to their manager yesterday, nice guy, apologized over a dozen times for the four month hold up. Gave me a tracking number that is either inactive or faulty. Still, nice guy, seemed sincere enough. Though this could be by naivety creeping up again.

Did they mail it today or yesterday?
Because the number isn't active for like 3-4 hours after shipping.

Kanluwen wrote:

BrookM wrote:I spoke to their manager yesterday, nice guy, apologized over a dozen times for the four month hold up. Gave me a tracking number that is either inactive or faulty. Still, nice guy, seemed sincere enough. Though this could be by naivety creeping up again.

Did they mail it today or yesterday?
Because the number isn't active for like 3-4 hours after shipping.

I got it through the phone when I talked to him yesterday.

Hm. If the number still isn't active, call them back and say that the tracking number might be incorrect.

There goes my phone bill again..

Ordered around 600gbp worth of stuff. Ordered on Monday, got processed Tuesday, and received my order this morning =)

Granted, the Warhound titan I ordered is backordered... but still, everything else was there.

I've had nothing but great experiences with FW so far ...

I finally got those instructions, but no word or anything on my missing parts. I'm going to throw the towel and call it quits. The phone bills aren't worth the apologies and empty promises.

Forge world are a bunch of annoying fethers.

I ordered over a small order of 1 Dread Arm and some etched brass. This was on the 20th of feb.

Still not got my stuff.

Rang them up and it turns out the brass was out of stock and they were waiting for it to come in.

Oh gee, thanks for letting me know. You wernt half quick to email me 4 times when my CC bounced for being over limit (it was litterly going 2p over my limit and the CC company was rejecting it) a single email to say "sorry its gonna be a while" would have been nice.

I will certainly not buy from them again.

And BrookM, ring them one final time, and say "Listen, I've got a major complaint, and I have rung 5 or 6 times about it, please ring me back at this number because the international charges are costing me a fortune. If you do not ring back I shall contact my CC company to begin filing for non receipt of good." When the ring back tell them "Blah Blah I ordered this, its been x months, and I Still have not got them, despite you charging my CC and giving me a faulty Tracking number. Not only do I want my stuff, I want to be refunded for it also to cover the costs of all these international calls I have had to make to get it sorted."

If they refuse, get your CC company to file fraud.

I bought my stuff at a convention, so going through my credit card is a no-go. I've decided to call quits, I'm not going to bother any more.

On that note, anybody interested in a Baneblade with a cracked top hull that I can't get replaced?