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Sorry, but I think this is mostly your fault, OP.

Yes, you're entitled to the right parts, cast correctly for the kit you ordered. I'd say that the company's responsibility is simply to get you the correct parts, cast properly, in the correct quantity. You really should check before you start cleaning up.

I've recently finished a build of a Warhound.It took over six months to get enough parts to build it correctly to a good quality. I ended up with what's basically a complete spare (albeit miscast nastily in places) titan, with a fair few spare (miscast) parts. It's unlikely I will ever build it (some parts simply need too much work to fix). I did have my caster make up a couple of spare components, but as the resin he uses is far more thermally responsive than the stuff FW use for the same components, sagging is extremely likely without extensive reinforcement work. Again, a lot of work for a model that most likely won't ever come out near competition grade.

The same principle is true of GW proper; and most model companies. I've had replacement parts from both Airfix and Tamiya. GW I've had replacement parts (Finecast and years back in metal) and kits (sprues anyway) from. It was GW's prerogative that it was cheaper to send out a whole new kit than pick and store spare parts. This is by no means a requirement. Always, always check the parts and fit before rushing into a build.

So yeah, I think it's really up to you to fit the correct legs to what you've already done. With regard to the leg position, I think the right legs for the right pose are pretty much required - mixing doesn't look right to me.

In my experience though: "What we will do is to get a replacement set of legs and loincloth for the Avatar cast up and sent out to you." means: "We will send you another Avatar"

I know of quite a few people who had something missing from their order and have just gotten a complete model.
I myself have had it with a Hades Drill. 1 piston was missing, I complained and got an entire new Drill.

It's cheap for them and makes them look good.

chromedog wrote:
My perspective?
My perspective is that FW are purveyors of sub-quality resin merchandise sold to 40k fanboys, most of whom have no idea how to deal with resin models - and have barely any experience putting together a plastic model of any difficulty harder than LEGO (40k kits count as LEGO difficulty). FW used to state that their product was for "advanced modellers". Is this not still the case? I stopped getting their stuff after the abortion that was the valkyrie (every part warped and bent - the cockpit shattered. NO voidfill of any kind in the box, allowing the contents to rattle around as they will). Hence my "Caveat emptor". Let the buyer beware.

My attitude: I'm just sick of people with no experience of putting resin models together (from ANY manufacturer) cocking it up and blaming everyone else but their own lack of experience. Not dry-fitting, not checking fit, not looking at ANY source which would show you how it is SUPPOSED to look. All of these count.

You said that the legs are different.
Sure, the fit is the same, but DRY FITTING it together first would have told you that you had the wrong legs, yes? If so, YOUR FAULT.

FW said they would send you the correct legs. Do you need them to hold your hand so you don't cock up the next one?

You're right on one thing. You won't change my attitude. Not by whinging about it, no.

Wow.... I almost feel like taking a deep breath for you. It would be ok if you left your emotional baggage behind before you post..........

Now to the OP. You are certainly not entitled to a completely new model but it would be nice if you got one. FW is fixing the problem they made and that should pretty much satisfy you as a customer.

Obviously the torsos on both miniatures are the same so your fit was probably exactly what you would have had even if you had the correct legs. So yeah you probably should have realized you had the wrong legs but you didn't. No harm there either. Forgeworld probably didn't see your email or it could have been filtered out. Lots of reasons they didn't get back to you.

So a few lessons here for everyone I think no matter what company you are dealing with:
1. If you have a real problem (which the OP did) an email just isn't enough you need to call them.
2. Make sure you have all the correct parts when you get the item



Automatically Appended Next Post:

TiB wrote:In my experience though: "What we will do is to get a replacement set of legs and loincloth for the Avatar cast up and sent out to you." means: "We will send you another Avatar"

I know of quite a few people who had something missing from their order and have just gotten a complete model.
I myself have had it with a Hades Drill. 1 piston was missing, I complained and got an entire new Drill.

It's cheap for them and makes them look good.

It also probably has to do a lot with what is in the mold. So if they need to cast a complete model to get your messed up piece you will probably get the entire model for free. The size of the avatar may mean it is in two different mold and hence why they are just offering the legs and loin cloth.

CalgarsPimpHand wrote:You know, I was totally with everyone else in thinking that FW wasn't responsible for OP's mistakes, only their own. But after that last description, I think he may have something of a case. He orders what is supposed to be an incredibly high quality model, a model that comes with no instructions or clear picture for assembly, that has a wrong piece. There's no easy way to identify that it's the wrong part until you put the whole thing together, at which point it's too late. This isn't a kid's toy where if he scratches it up trying to swap the legs it's no big deal, this is an incredibly expensive, highly detailed piece of resin. It should not be up to the OP to risk the rest of his model to try to correct what is at root FW's fault.

Yeah, when the OP came and clarified more what had happened, I think I understand better now.

I don't think you're being unreasonable after all, then. It doesn't hurt to ask

For some reason, folks tend to be very negative online about others asking for replacement parts. Sometimes I think it's just sour grapes... but again, doesn't hurt to ask, and one thing GW/FW both have is good customer service (if not much else!). So, maybe they'll just do it

If not, hopefully you can salvage the model. But thanks for clarifying that you actually didn't notice it was the wrong set of legs before assembling. I wouldn't have even known there was another version of the Avatar with different legs, and thus I wouldn't have checked anyway, and this would have happened to me.

Hey guys, just thought I would give everyone an update. They messages me back today saying that they would gladly replace the entire model seeing the circumstances. Thank you all for your opinions and I'm glad things worked out the way they did. I am unsure if the 2nd email to them was entirely required, but in all honestly it was required since my first email really could have been put better.

Thank you all for your help and input on the situation.

Be sure to dry fit this one before you glue it together, dont want to make the same mistake twice.

Also, I dont believe FW would be legally obligated to replace the entire model but it is good that they have. It does keep customers coming back even with their prices.

As was said earlier the 6th was the day after a Bank Holiday weekend so your email may have vanished in to the unknown.

Yeah dry fit it this time or chromedog will come around and smash your toys. Good luck with the replacement.