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Made in us
Perfect Shot Black Templar Predator Pilot





The Veiled Region

I made an order from Forgeworld of over £400+ that was me and my friend both ordering stuff at the same time. In the order was the following product:

http://www.forgeworld.co.uk/Warhammer-40000/ELDAR-AVATAR.html

Something I think most of you have probably seen before. Regardless, when I got the model I was extremely excited and assembled it almost immediately. When I went to further work on the model, I very quickly figured out that they gave me the wrong part. They gave me the legs to the following model:

Edit: I originally had said "The fit is the same on either legs. The torso of the Avatar is the same on both models, and so is the cut out for it to sit on the legs. However, with your attitude I doubt any explanation would really fix your perspective." I have now been enlightened by one of our own dakkanoughts that the expected shipping is 28 days. That was my fault!

http://www.forgeworld.co.uk/Warhammer-40000/ELDAR-AVATAR-WITH-SPEAR.html

Now the legs they gave me aren't totally unworkable (granted I did built the model using them, though when you look at it you can tell they aren't really 100% meant to go together). However, spending £52 on a model I expect everything to be perfect parts AND casting, so to get the wrong legs is just plain unacceptable in my opinion.

I contacted them about this issue telling them how I got the wrong part but the model was already assembled, and they flat out ignored the email. I had to forward my email again with ANOTHER message to get a reply back, where they said the following:

"Thank you for your email and please accept our apologies for the issues with your order. What we will do is to get a replacement set of legs and loincloth for the Avatar cast up and sent out to you. Once the parts have been cast up, they will be dispatched out to you via our UPS express delivery."

While this isn't a horrible outcome to the situation, I want to email them back asking for all new parts for an entire new Avatar. I am not trying to skim them or make a fast buck or anything, it's the plain and simple fact that I want to not only enter this model into painting contests, but due to their mistake I would now have to disassembled the now assembled Avatar and hope that nothing breaks or is hurt in the process. Considering I ordered £400+ from them I do not feel pushing for a whole new model is that ridiculous.

Should I just be happy and accept their offer of new legs and hope for the best, or do you feel I am justified in pushing for a whole new model?

This message was edited 2 times. Last update was at 2012/06/16 04:35:31


 
   
Made in us
Irked Necron Immortal



Dayton, Ohio

To me it seems a bit much to ask for an entirely new model ... but if that is what you feel is right, then you should do what you think is right.

Now I am at work so can't check those links, but are the 2 parts vastly different?
   
Made in ca
Irked Necron Immortal





Edmonton Ab

One avatar is striding forward whilst the other is posed to throw a spear.

Unkown/1500
My Necron Blog
 
   
Made in gb
Fully-charged Electropriest





Hereford, UK

I would say the two legs are vastly different, the poses of the legs are meant to match the pose of the upper body.

OP, this is a difficult one. While I understand your situation I do not find it likely that they will replace the whole model. Depending on the amount of glue you used, the body might pull off unharmed. Although since you are getting a new pair of legs what you could to is the snip just above the thighs and whittle it down to the base of the torso part. It won't matter that you destroy the old ones.

I recommend using citadel plastic clippers - I find them very useful in situations like this.
   
Made in us
Perfect Shot Black Templar Predator Pilot





The Veiled Region

Talarn Blackshard wrote:To me it seems a bit much to ask for an entirely new model ... but if that is what you feel is right, then you should do what you think is right.

Now I am at work so can't check those links, but are the 2 parts vastly different?






Those are them in respective order. I got the spread "spear throwing" legs with the Tabard for the walking legs so it looks really off. Additionally, the way you put it together makes it REALLY put together since it's so tall. I wouldn't mind just taking their offer straight up if I felt that disassembling the model wouldn't involve breaking/hurting it. I feel that when I go to take it apart something will break off and ruin the torso area. This is my reasoning for a whole new model, as well as the fact that I gave them a huge order so I feel more justified since they made a good amount of money off of my purchases.


Automatically Appended Next Post:
NoBaconz4You wrote:I would say the two legs are vastly different, the poses of the legs are meant to match the pose of the upper body.

OP, this is a difficult one. While I understand your situation I do not find it likely that they will replace the whole model. Depending on the amount of glue you used, the body might pull off unharmed. Although since you are getting a new pair of legs what you could to is the snip just above the thighs and whittle it down to the base of the torso part. It won't matter that you destroy the old ones.

I recommend using citadel plastic clippers - I find them very useful in situations like this.


This isn't a bad idea! I think I have come to the conclusion that asking is at least worth doing, since all they can do is say no and go through with their original offer. I may think about doing this if it comes to that.

This message was edited 1 time. Last update was at 2012/06/15 19:07:12


 
   
Made in us
Kid_Kyoto






Probably work

I think making it right by getting you the legs is not an unreasonable minimum. A full model would be nice, but not something I would personally expect or demand.

Assume all my mathhammer comes from here: https://github.com/daed/mathhammer 
   
Made in us
Elite Tyranid Warrior






Ashland Ky

I can see both sides to this honestly.

In one case, they provided you the wrong legs, and the model was unassembled when they sold it to ya. If you assembled the thing and made it fit, then its not their fault. On the other hand, if they wouldnt have sent you the wrong legs, then you wouldnt have had the mix up. I think a fair compromise is for them to send you new legs and call it done. They are out a pair of legs, and you are out a bit of time dissassembling the legs and putting the new ones on.

No harm in asking for a new model though...with the prices GW / FW charge, they might just send you another whole model.
   
Made in us
Decrepit Dakkanaut





The Golden Throne

Probably should be happy with outcome considering you glued the model together before addressing the issue.
   
Made in us
Perfect Shot Black Templar Predator Pilot





The Veiled Region

Thanks everyone for your input! It seems like most people are in the same position as I am...which would be "the fence". I just sent them an email inquiring about a whole new one. Really, I think the thing that ultimately got me in the end was the fact that they straight up ignored my email about this issue the first time around. I had to follow up myself to even get a reply, and their poor customer service in regards to such a mess up makes me feel as though they should make it up to me. Either way I will tell you how it all worked out! I'd really like to get a whole new one.
   
Made in us
Confessor Of Sins




WA, USA

Funny the reaction here. If you had said you got them from a GW story, the mob here would be calling for blood.

But I don't think it is unreasonable to get the new legs.

 Ouze wrote:

Afterward, Curran killed a guy in the parking lot with a trident.
 
   
Made in us
Decrepit Dakkanaut





The Golden Throne

curran12 wrote:Funny the reaction here. If you had said you got them from a GW story, the mob here would be calling for blood.

But I don't think it is unreasonable to get the new legs.


Is "The Mob" the official title of Dakka's GW Hate Crew? So true.

Or if finecast was in the title.
   
Made in us
Ollanius Pius - Savior of the Emperor






Gathering the Informations.

Farseer Mael Dannan wrote:Thanks everyone for your input! It seems like most people are in the same position as I am...which would be "the fence". I just sent them an email inquiring about a whole new one. Really, I think the thing that ultimately got me in the end was the fact that they straight up ignored my email about this issue the first time around. I had to follow up myself to even get a reply, and their poor customer service in regards to such a mess up makes me feel as though they should make it up to me. Either way I will tell you how it all worked out! I'd really like to get a whole new one.

When did you email them?

Thing to bear in mind is that their Customer Service crew is also the part of the event crew; meaning they travel quite a bit. With that, it means there will be a lot of catch-up for them after they return. It also has an issue in that if they were having a UK holiday(such as the bank holidays they had last week) when we aren't having them here in the US.

They might also not have actually ignored it, and their reply got caught by your spam filters. I've had it happen to me a few times when dealing with various companies; Forge World and GW both had that issue until I thought to add the Customer Service rep who I dealt with to my contacts list and then just email him directly when I have an issue.
   
Made in us
Perfect Shot Black Templar Predator Pilot





The Veiled Region

Kanluwen wrote:
When did you email them?

Thing to bear in mind is that their Customer Service crew is also the part of the event crew; meaning they travel quite a bit. With that, it means there will be a lot of catch-up for them after they return. It also has an issue in that if they were having a UK holiday(such as the bank holidays they had last week) when we aren't having them here in the US.

They might also not have actually ignored it, and their reply got caught by your spam filters. I've had it happen to me a few times when dealing with various companies; Forge World and GW both had that issue until I thought to add the Customer Service rep who I dealt with to my contacts list and then just email him directly when I have an issue.


I will keep this in mind, however it would be weird as they have previously ignored emails from me before (this is not my first order) but other times respond to me within hours. The same email address, so I can't imagine it's going into spam sometimes and not spam other times. Additionally it's Gmail, so it would be a curious case if that was happening.

My first email was on 6/6/2012, and I rebumped it on 6/14/2012.

   
Made in us
Ollanius Pius - Savior of the Emperor






Gathering the Informations.

Farseer Mael Dannan wrote:
Kanluwen wrote:
When did you email them?

Thing to bear in mind is that their Customer Service crew is also the part of the event crew; meaning they travel quite a bit. With that, it means there will be a lot of catch-up for them after they return. It also has an issue in that if they were having a UK holiday(such as the bank holidays they had last week) when we aren't having them here in the US.

They might also not have actually ignored it, and their reply got caught by your spam filters. I've had it happen to me a few times when dealing with various companies; Forge World and GW both had that issue until I thought to add the Customer Service rep who I dealt with to my contacts list and then just email him directly when I have an issue.


I will keep this in mind, however it would be weird as they have previously ignored emails from me before (this is not my first order) but other times respond to me within hours. The same email address, so I can't imagine it's going into spam sometimes and not spam other times. Additionally it's Gmail, so it would be a curious case if that was happening.

My first email was on 6/6/2012, and I rebumped it on 6/14/2012.

6/6 was last Wednesday; the day they(and the main GW CS team) came back from a four day weekend courtesy of two bank holidays celebrating the Queen's Diamond Jubilee if I remember right. So that would take awhile for them to catch back up on things.

Another thing is if you email them outside of business hours, it sometimes gets lost in the flood of messages.

The fact that you mentioned Gmail makes me think this was the case however, as on my main email account I've had no issues; but my Gmail account did have issues.

This message was edited 1 time. Last update was at 2012/06/15 23:53:44


 
   
Made in us
Perfect Shot Black Templar Predator Pilot





The Veiled Region

Kanluwen wrote:
6/6 was last Wednesday; the day they(and the main GW CS team) came back from a four day weekend courtesy of two bank holidays celebrating the Queen's Diamond Jubilee if I remember right. So that would take awhile for them to catch back up on things.

Another thing is if you email them outside of business hours, it sometimes gets lost in the flood of messages.

The fact that you mentioned Gmail makes me think this was the case however, as on my main email account I've had no issues; but my Gmail account did have issues.


Thanks! I will look on them with less angst now for sure, knowing that legitimate reasons could be involved. I am still a bit perturbed about the actual situation at hand, but this does make me feel better.
   
Made in se
Novice Knight Errant Pilot





Stockholm Forge District; Skandian Hive Collectives

Well you have to keep in mind that they are not the biggest of teams and cant respond to -everyone- at once, sometimes you end up in the backlog and when your name pops up multiple times in said register you get priority.
Now, you said that you had to wait almost a month for your order. FW has a 28-day order-delivery time, you might get it sooner but sometimes they need to make new casts and then it takes longer; wich you would know had you checked their shipping & handling information.
Secondly I do not think you are in any way entitled to a new model, new legs -yes, you paid for them and you should have what you bought. It's not FW's fault you did not bother to check the parts you had recived where the correct ones, not noticing the leg-swap is kind of a big thing. I don't see how ''I ordered for £400 so I am entitled to an entire new model'' is a valid argument in any situation.

Never had any issues with their customer support though, I find them helpful and expedient whenever my orders have either in some way been miscast or mispacked and they have -always- replaced badly cast or supplemented miss-packed orders.
Last time I ordered they mistakenly sent me an BFG inquisition cruiser instead of my Inqisition rhino doors, they sent me the doors and a MKII assultsquad kit because I had to wait another few weeks.

Perhaps you should look at yourself for an answer, you usually get treated the way you treat other people. I have never asked FW for extra freebes, never demanded that I should have my stuff at once and always offered to send back the miscast/packed items. FW's employees have responded with being as quick as they can in their handling, never demanded an item back an on a few occations sent along some free stuff as a nice suprise

Maybe being a little more conciderate to other people who try to do their jobs and not feeling so ''entitled'' to stuff would be a good thing here eh?

I have a little hobby-thread going in the P&M section. Some say it's the best blog on Dakka, some don't agree, most belive it would be better if I finished at least one project some time this century and not just kept starting new ones.
Check it out, you just might like it.

http://www.dakkadakka.com/dakkaforum/posts/list/385168.page 
   
Made in au
Anti-Armour Swiss Guard






Newcastle, OZ

Yes.
They sent you the wrong legs and are remedying the situation with the proper set.

That YOU assembled them (wrong part and all) and now have to separate them and risk damaging your model is NO-ONE'S FAULT BUT YOUR OWN.

You COULD HAVE WAITED for the right part to be sent out and NOT assemble it while you wait. But NO, you HAD to rush the job and risk it.

Assumption of risk. You gambled and rolled snake-eyes. They have offered to fix their only error. They are under no obligation to fix YOURS.


I'm OVER 50 (and so far over everyone's BS, too).
Old enough to know better, young enough to not give a ****.

That is not dead which can eternal lie ...

... and yet, with strange aeons, even death may die.
 
   
Made in us
[DCM]
Dankhold Troggoth






Shadeglass Maze

Replacing just the wrong part (i.e. the legs) seems fair to me...
   
Made in us
Perfect Shot Black Templar Predator Pilot





The Veiled Region

STC_LogisEngine wrote:Well you have to keep in mind that they are not the biggest of teams and cant respond to -everyone- at once, sometimes you end up in the backlog and when your name pops up multiple times in said register you get priority.
Now, you said that you had to wait almost a month for your order. FW has a 28-day order-delivery time, you might get it sooner but sometimes they need to make new casts and then it takes longer; wich you would know had you checked their shipping & handling information.
Secondly I do not think you are in any way entitled to a new model, new legs -yes, you paid for them and you should have what you bought. It's not FW's fault you did not bother to check the parts you had recived where the correct ones, not noticing the leg-swap is kind of a big thing. I don't see how ''I ordered for £400 so I am entitled to an entire new model'' is a valid argument in any situation.

Never had any issues with their customer support though, I find them helpful and expedient whenever my orders have either in some way been miscast or mispacked and they have -always- replaced badly cast or supplemented miss-packed orders.
Last time I ordered they mistakenly sent me an BFG inquisition cruiser instead of my Inqisition rhino doors, they sent me the doors and a MKII assultsquad kit because I had to wait another few weeks.

Perhaps you should look at yourself for an answer, you usually get treated the way you treat other people. I have never asked FW for extra freebes, never demanded that I should have my stuff at once and always offered to send back the miscast/packed items. FW's employees have responded with being as quick as they can in their handling, never demanded an item back an on a few occations sent along some free stuff as a nice suprise

Maybe being a little more conciderate to other people who try to do their jobs and not feeling so ''entitled'' to stuff would be a good thing here eh?


I can understand what you are talking about. However I do consider this a Luxury hobby, and when you buy FW you are buying the Luxury of Luxury. I do expect to be taken care of, and maybe some communication on their end as to why the previous messages had taken so long to be replied too would have gone a long way. Rather, I have gotten that information from a Forum now and fully understand. I haven't been mean in my messages to them, simply discussing the matter.

I may come off a bit like I deserve something or feel entitled, but I am also venting a bit of my frustration through theses posts and handle myself in an appropriate manner. I work in the service industry, I know how much it sucks to deal with upsurdly upset clients.

Edit: Additionally, in my latest reply to them I asked if we could "work something out". I wouldn't be against even incurring a bit of a charge to be able to get the whole new Avatar. I was willing to dump $80+ into this model because I want it to be awesome and perfect! I'd hope they would have some ability to work out such a situation, so I am not just relying on them to give me a freebee.

chromedog wrote:Yes.
They sent you the wrong legs and are remedying the situation with the proper set.

That YOU assembled them (wrong part and all) and now have to separate them and risk damaging your model is NO-ONE'S FAULT BUT YOUR OWN.

You COULD HAVE WAITED for the right part to be sent out and NOT assemble it while you wait. But NO, you HAD to rush the job and risk it.

Assumption of risk. You gambled and rolled snake-eyes. They have offered to fix their only error. They are under no obligation to fix YOURS.



You have by and far the wrong idea of how things happened. I didn't know I had the wrong legs before assembly, and than just DECIDE to put it together cause "eh feth it". Not at all, I would have gladly waited for the new legs had I known before gluing the body! I only figured out that I had the wrong legs when the time came to put the loincloth on, which I waited last to do, which is different for each set of legs. When the loincloth was not fitting properly, it made me go online and look how they had it so I could have an example to work off of. When I realized what had happened (I was given the wrong legs) it was far too late. And granted, I could have gone ahead and looked at their picture online before assembling the model in the very beginning. However, can you say that you have honestly done that before? I shouldn't have to check the manufacturer for their faults. If you ordered all the parts to build a gas generator, and assembled the product with what they gave you, than found they gave you the wrong part that didn't fit properly but "could kinda work", I would more than expect the company to send me a whole new unit if taking off the wrong part could possibly hurt the generator beyond repair with the new part.

Edited for Comprehension.

This message was edited 3 times. Last update was at 2012/06/16 01:57:09


 
   
Made in au
Anti-Armour Swiss Guard






Newcastle, OZ

You didn't know you had the wrong legs?

Did you not check fit?
If this had issues, did you not look up pictures to see how it was SUPPOSED to look?

If you assembled without doing either of those, then yes, it WAS your fault.

As was assuming FW can tell their posterior sphincter from their elbow and are capable of sending the right bits properly cast in the first place.

When it comes to FW, I have one motto: Caveat Emptor.

I'm OVER 50 (and so far over everyone's BS, too).
Old enough to know better, young enough to not give a ****.

That is not dead which can eternal lie ...

... and yet, with strange aeons, even death may die.
 
   
Made in us
Ultramarine Land Raider Pilot on Cruise Control





Silver Spring, MD

You know, I was totally with everyone else in thinking that FW wasn't responsible for OP's mistakes, only their own. But after that last description, I think he may have something of a case. He orders what is supposed to be an incredibly high quality model, a model that comes with no instructions or clear picture for assembly, that has a wrong piece. There's no easy way to identify that it's the wrong part until you put the whole thing together, at which point it's too late. This isn't a kid's toy where if he scratches it up trying to swap the legs it's no big deal, this is an incredibly expensive, highly detailed piece of resin. It should not be up to the OP to risk the rest of his model to try to correct what is at root FW's fault.

To go with the gas generator analogy, it's like if they sent you the pieces, you put them together, and the generator blew itself up when you turned it on because they sent a wrong part that still looked like it fit ok to you. It's not your fault that A) they messed up their own packaging/shipping/quality control, and B) their instructions or lack thereof made it impossible for you to see their error until it was too late. Without some skilled handiwork, your model is likely just as ruined as a blown up generator, and even though you could have caught the error, it's really FW's fault in a number of ways that it ended up like this.

OP, you should try to make your case again, but lay it out the way you did in your last post. State what happened clearly and go for sympathy, don't get all accusatory. It's not your fault you couldn't correctly identify the avatar's leg posture from memory before it came time to add the loincloth. While they technically don't owe you a whole new model, I think they are partly to blame for your potentially ruined model, and if you're nice and they're nice too maybe they'll make it up to you.

This message was edited 2 times. Last update was at 2012/06/16 03:13:52


Battlefleet Gothic ships and markers at my store, GrimDarkBits:
 
   
Made in ph
Utilizing Careful Highlighting





Manila, Philippines

Don't know if the OP has a legitimate case or not, but let this be a reminder for everyone after opening any model kit: check if the pieces are complete first. Then clean them up and dry fit them. I have no experience with wrong parts sent or whatever, but I still check if all the parts are correct and present just in case.

One can never be too careful.


 
   
Made in us
Ollanius Pius - Savior of the Emperor






Gathering the Informations.

CalgarsPimpHand wrote:You know, I was totally with everyone else in thinking that FW wasn't responsible for OP's mistakes, only their own. But after that last description, I think he may have something of a case. He orders what is supposed to be an incredibly high quality model, a model that comes with no instructions or clear picture for assembly, that has a wrong piece. There's no easy way to identify that it's the wrong part until you put the whole thing together, at which point it's too late. This isn't a kid's toy where if he scratches it up trying to swap the legs it's no big deal, this is an incredibly expensive, highly detailed piece of resin. It should not be up to the OP to risk the rest of his model to try to correct what is at root FW's fault.

I don't want to be condescending, but quite frankly if you're not performing a dry fit using the Forge World pieces before final assembly--you're going to have issues no matter if it's the right part or not.

They've gotten much, much, much better since I first bought a Valkyrie from them but there are still the occasional issues with pieces not fitting 100% completely, etc. As an example, my Lietpold the Black was a pretty much perfect fit--but there's still a few sightly gaps here and there where I'm filling them in.

Dry fit is an excellent thing to get in the habit of doing anyways, but with Forge World...it can be downright essential to check and make sure you're not going to have a load of extra work made for yourself.
   
Made in us
Perfect Shot Black Templar Predator Pilot





The Veiled Region

chromedog wrote:You didn't know you had the wrong legs?

Did you not check fit?
If this had issues, did you not look up pictures to see how it was SUPPOSED to look?

If you assembled without doing either of those, then yes, it WAS your fault.

As was assuming FW can tell their posterior sphincter from their elbow and are capable of sending the right bits properly cast in the first place.

When it comes to FW, I have one motto: Caveat Emptor.


The fit is almost exactly the same on either legs. The torso of the Avatar is the same on both models, and so is the cut out for it to sit on is extremely close. The only difference is the legs that are for him throwing put him in a bit of a back "arched" position. It isn't all that noticable pre-tabard. However, with your attitude I doubt any explanation would really fix your perspective.

CalgarsPimpHand wrote:You know, I was totally with everyone else in thinking that FW wasn't responsible for OP's mistakes, only their own. But after that last description, I think he may have something of a case. He orders what is supposed to be an incredibly high quality model, a model that comes with no instructions or clear picture for assembly, that has a wrong piece. There's no easy way to identify that it's the wrong part until you put the whole thing together, at which point it's too late. This isn't a kid's toy where if he scratches it up trying to swap the legs it's no big deal, this is an incredibly expensive, highly detailed piece of resin. It should not be up to the OP to risk the rest of his model to try to correct what is at root FW's fault.

To go with the gas generator analogy, it's like if they sent you the pieces, you put them together, and the generator blew itself up when you turned it on because they sent a wrong part that still looked like it fit ok to you. It's not your fault that A) they messed up their own packaging/shipping/quality control, and B) their instructions or lack thereof made it impossible for you to see their error until it was too late. Without some skilled handiwork, your model is likely just as ruined as a blown up generator, and even though you could have caught the error, it's really FW's fault in a number of ways that it ended up like this.

OP, you should try to make your case again, but lay it out the way you did in your last post. State what happened clearly and go for sympathy, don't get all accusatory. It's not your fault you couldn't correctly identify the avatar's leg posture from memory before it came time to add the loincloth. While they technically don't owe you a whole new model, I think they are partly to blame for your potentially ruined model, and if you're nice and they're nice too maybe they'll make it up to you.


I may just do that, having talked it over with people has let me cool down a bit. Even though I was trying to be neutral in my recent response a re-read shows I probably could have been more accommodating in my reply. Thanks!

This message was edited 2 times. Last update was at 2012/06/16 04:37:27


 
   
Made in jp
[MOD]
Anti-piracy Officer






Somewhere in south-central England.

Well, you've asked for a complete new model, so it will be interesting to see if they send one to you.

I'm writing a load of fiction. My latest story starts here... This is the index of all the stories...

We're not very big on official rules. Rules lead to people looking for loopholes. What's here is about it. 
   
Made in us
Decrepit Dakkanaut






Leerstetten, Germany

I have never had any trouble with Forgeworld orders so far, but I have always heard that you should not bother e-mailing them with any problems. Calling them is always much better from what I have been told.
   
Made in au
Devestating Grey Knight Dreadknight





Australia

Farseer Mael Dannan wrote:Thanks everyone for your input! It seems like most people are in the same position as I am...which would be "the fence". I just sent them an email inquiring about a whole new one. Really, I think the thing that ultimately got me in the end was the fact that they straight up ignored my email about this issue the first time around. I had to follow up myself to even get a reply, and their poor customer service in regards to such a mess up makes me feel as though they should make it up to me. Either way I will tell you how it all worked out! I'd really like to get a whole new one.


To ignore it, they would have to read it, then fail to do anything about it.

Do you know this to be the case?

I think it's more likely someone just forgot, or didn't see it.

"Did you ever notice how in the Bible, when ever God needed to punish someone, or make an example, or whenever God needed a killing, he sent an angel? Did you ever wonder what a creature like that must be like? A whole existence spent praising your God, but always with one wing dipped in blood. Would you ever really want to see an angel?" 
   
Made in au
Anti-Armour Swiss Guard






Newcastle, OZ

Farseer Mael Dannan wrote:

The fit is almost exactly the same on either legs. The torso of the Avatar is the same on both models, and so is the cut out for it to sit on is extremely close. The only difference is the legs that are for him throwing put him in a bit of a back "arched" position. It isn't all that noticable pre-tabard. However, with your attitude I doubt any explanation would really fix your perspective.


My perspective?
My perspective is that FW are purveyors of sub-quality resin merchandise sold to 40k fanboys, most of whom have no idea how to deal with resin models - and have barely any experience putting together a plastic model of any difficulty harder than LEGO (40k kits count as LEGO difficulty). FW used to state that their product was for "advanced modellers". Is this not still the case? I stopped getting their stuff after the abortion that was the valkyrie (every part warped and bent - the cockpit shattered. NO voidfill of any kind in the box, allowing the contents to rattle around as they will). Hence my "Caveat emptor". Let the buyer beware.

My attitude: I'm just sick of people with no experience of putting resin models together (from ANY manufacturer) cocking it up and blaming everyone else but their own lack of experience. Not dry-fitting, not checking fit, not looking at ANY source which would show you how it is SUPPOSED to look. All of these count.

You said that the legs are different.
Sure, the fit is the same, but DRY FITTING it together first would have told you that you had the wrong legs, yes? If so, YOUR FAULT.

FW said they would send you the correct legs. Do you need them to hold your hand so you don't cock up the next one?

You're right on one thing. You won't change my attitude. Not by whinging about it, no.


I'm OVER 50 (and so far over everyone's BS, too).
Old enough to know better, young enough to not give a ****.

That is not dead which can eternal lie ...

... and yet, with strange aeons, even death may die.
 
   
Made in us
Perfect Shot Black Templar Predator Pilot





The Veiled Region

chromedog wrote:
My perspective?
My perspective is that FW are purveyors of sub-quality resin merchandise sold to 40k fanboys, most of whom have no idea how to deal with resin models - and have barely any experience putting together a plastic model of any difficulty harder than LEGO (40k kits count as LEGO difficulty). FW used to state that their product was for "advanced modellers". Is this not still the case? I stopped getting their stuff after the abortion that was the valkyrie (every part warped and bent - the cockpit shattered. NO voidfill of any kind in the box, allowing the contents to rattle around as they will). Hence my "Caveat emptor". Let the buyer beware.

My attitude: I'm just sick of people with no experience of putting resin models together (from ANY manufacturer) cocking it up and blaming everyone else but their own lack of experience. Not dry-fitting, not checking fit, not looking at ANY source which would show you how it is SUPPOSED to look. All of these count.

You said that the legs are different.
Sure, the fit is the same, but DRY FITTING it together first would have told you that you had the wrong legs, yes? If so, YOUR FAULT.

FW said they would send you the correct legs. Do you need them to hold your hand so you don't cock up the next one?

You're right on one thing. You won't change my attitude. Not by whinging about it, no.


Lol, thank you for your opinion as that is all I asked.
   
Made in us
Androgynous Daemon Prince of Slaanesh





Norwalk, Connecticut

Why didn't you ask for a new loincloth to match the legs instead, so the full body would be unique and fit together, and the correct loincloth would match. Would have been an easier fix that didn't lead to a possible feth-up of removing legs and could give you a model that nobody anywhere else has an exact duplicate of. Comparing the bodies with what I suggested, it looks pretty badass. If it's not too late, that may be a safer (and cooler) option. Just think about it. Good luck.

However, I don't feel you should ask for a full new model-if they send the legs, cut off what you can and dremel the rest, if you go for the loincloth switch, that should give you the best of all worlds, unless you just want a natural, uncustomized Avatar. If this is for a competition though, a unique model may score you extra points.

Reality is a nice place to visit, but I'd hate to live there.

Manchu wrote:I'm a Catholic. We eat our God.


Due to work, I can usually only ship any sales or trades out on Saturday morning. Please trade/purchase with this in mind.  
   
 
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