After a good and two neutral experiences, my recent order went sour.
I ordered Garden of Morr - which my
FLGS can't get from
GW, they say, despite nothing about Direct Only on the
GW site - and some other stuff (Land Speeder Storm, bikes and a Citadel Wood, to be precise, so no total obscure stuff).
My mom paid for it early Dec, since those were supposed to be presents (well, half the order, but me paying her for the rest is less weird then her paying me back for my presents

). Their site stills says "awaiting bank transfer". Cool. Or not?
Contacted
CS, never got a response Asked if the money went to the right place, if they can actually get the Garden, etc. Only automated messages spamming me that parts of my order are still not resupplied by the manufacturer. And a mail that said "Shipped", so I let it rest. Didn't cross-ref my orders, of course, which I should have done: The package sent on the 23rd and arriving here today was the holdover from my very first order from the (current) site. Guild Austringers ordered in August. D'oh!
So I contacted
CS again today - a bit more brusque than I usually want to be - and I'm writing here so rich1231 might look into it if I won't get a reply
ths time as well.
I'm stressed out from med shool exams and I want the rest of my presents, guys!
And since it's my mother's money I have to either get it back for her and buy from the
local
GW or show some product for it, or she'll crump me like I'm a total git
PS: That Dakka "you may lose the respect of other forum members for posting in this thread" message is hilarious