Forum adverts like this one are shown to any user who is not logged in. Join us by filling out a tiny 3 field form and you will get your own, free, dakka user account which gives a good range of benefits to you: No adverts like this in the forums anymore. Times and dates in your local timezone. Full tracking of what you have read so you can skip to your first unread post, easily see what has changed since you last logged in, and easily see what is new at a glance. Email notifications for threads you want to watch closely. Being a part of the oldest wargaming community on the net. If you are already a member then feel free to login now.

Until my last call to GW in regards to the failcast models, I have had not problems with getting the warped, chipped, generally F'ed up model replaced. Except for the fact that they will only replace the model with the same copy. But a couple days ago I called the customer service number to try and resolve the issue of my thunderwolf lords wolf's head being so miss shapen that I had to measure it, and the top half of the head hung over the right side of the jaw an eighth of an inch!! WTF?? Anyways, in the past it's been 'sure which part is ____, okay we'll send you a replacement. What's your address'. But this time I got a similar run around to the circus hoop act your brother did. I was asked where I bought it, the serial number, if I had attempted to bend the model using hot water of a hair dryer (seriously, GW guy. Are you even listening to me??), or attempted to GS it. I told him that for $45 I shouldn't have to do those things to a model, and that paying premium prices for sub-par models was mind boggling!! He replied that they would be happy to replace the model, and after nearly five minutes of back and forth with this guy he still didn't get the point that I DON:T WANT ANOTHER F'ED UP MODEL!!!!!! /rant.

Anyways, I called the shop I purchased the kit from and told them the situation. They said they would gladly allow me to return the model for a refund in store credit. Which I will do.
I guess that's the best part of my story, unless I find five dollars...

End of Line

Winterdyne: We are not all as talented and gifted as you are when it comes to doctoring up a model that we pay for (I could not do to that Cptn Stern what you did. He looks great now!! ). I'm not trying to cause a scene, but when you say call it what is is, I am. In my opinion, the Finecast line has become a joke within itself, and we as the consumer can only be dupped for so long before we deserve recognition from the company we are giving our money to. When I refer to the line as 'Failcast' I do it in hopes that it becomes another signal to GW that we are dissatisfied with their product. When I call and talk to the CS rep, he obviously gives a rats ass about it. In fact I bet he is as fed up with hearing about it as we are having to buying it.

End of Line

I did indeed misunderstand what was being said, for that I apologize. My feelings on Finecast however have not wavered, nor do I foresee them doing so in the near future (baring the re-invention of the line all together).

I am completely behind the finecast line getting the poor press seen it deserves seen by as many people as possible.

As for people not taking me seriously because I refer to the line by a moniker, that's . When anybody refers to it by another name, you still know what that person is talking about, and whether or not you agree with the statement they have made, you are still more likely than not to respond to it. I feel like that really is irrelevant.

The point here is that I have been looking at this all wrong, and because of my desire to alert people to this poor quality product I am going to refer to the line as it is called, Alexander, the Dick. Although it will be be begrudgingly...

I am unsure of the laws regarding returns here in Oregon. Off to find out.

End of Line

Nice find Thunderfrog!!

I couldn't find any laws specific to Oregon, but I did find the same information that UCC 2-314 already posted in regards to selling merchandise in the US.

I already bought the last piece of Finecast that I needed for an army, and after looking at online shops and barter sites as well, I found that the price for a metal model that has been OOP for less than a year regularly sells for $50 plus (it's a $16 model through Finecast) I will make that my last purchase of the poor product and start kit bashing my own named models etc.

End of Line