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Are you sure it's GW's fault, and not the FLGS? Mine botched my order, didn't tell me until I went in and pressed them about it twice, and I have not yet received it as a result.

Not trying to defend GW here beyond a reasonable extent. Just trying to ask whether you've made the calls in reference to the order number you received, or did the store?

Ah, well, yeah then, it's either the shipping company or it's GW. Either way, pressure on GW is a good place to start.

Our game store offers a discount for getting things through them. The things they order are actually part of the store order though distributors. Since they get things at a discount from the distributors, the discount cuts into the store margins while still making them a bit of money and keeping us happy (and off online retailers).

All I got from one of the older guys that helps kind of manage the place was that one of the kids fethed up and then tried to conceal it. He apologized and took care of it from there. It's now supposed to get in today. I'm guessing that the kid took the order, but didn't actually put it into whatever system they use to manage their order from their distributor, and then it just went into limbo at the time.

Chalking it up to a "life sucks" kind of thing at this point.

Your store gives you a computer to order directly from GW? They don't get a cut?

Oh! Okay then. This tale makes 1000 times more sense. Your use of FLGS led me to believe it was an independent store. I get it now.

Hey, no worries. I assume the Friendly Local part of it is sort of a jab at GW, implying that they're not, but maybe that's just me.

To be fair though, the one GW store (Downer's Grove, IL) I've ever been was pretty amazing.