Forum adverts like this one are shown to any user who is not logged in. Join us by filling out a tiny 3 field form and you will get your own, free, dakka user account which gives a good range of benefits to you: No adverts like this in the forums anymore. Times and dates in your local timezone. Full tracking of what you have read so you can skip to your first unread post, easily see what has changed since you last logged in, and easily see what is new at a glance. Email notifications for threads you want to watch closely. Being a part of the oldest wargaming community on the net. If you are already a member then feel free to login now.

Way back in June, I dropped a pile of money in the Kings of War kickstarter campaign. I opted to wait for the rulebook with all the backers' names (I'm vain that way), and my stuff arrived in Japan about a week ago. Two days ago, I got a letter from customs officials, saying that they needed a more detailed invoice so they could calculate import duties. Yesterday, I sent a message about this to Mantic, and four hours later I had a document waiting in my inbox, and I should have my stuff by the end of the week.

My every dealing with Mantic has been like this. I have never gotten this kind of service from any games company, and I can't praise them enough. I look forward to doing business with them again.

I've only made one order with Mantic, so far - one of their holiday grab bags - and I screwed it up with a typo while filling out my contact/shipping info. Got a bit messy, as the order confirmation went to another guy that shares my name and, as a result, a very similar email address.

Talked to Clive, I believe his name was, in customer service and after a few emails back and forth, someone went off and assembled me a fresh grab bag (the offer had already ended) that was in the mail the following day. Even if the issue is in no way their fault, they seem more than willing to work to resolve it. Mantic CS gets the thumbs up from me, as well.