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Xenocidal Maniac wrote:

DeathReaper wrote:If you give a seller negative feedback without contacting them and allowing them to try and rectify a problem, then i do not blame them for blocking you.

K, I don't think you read what I wrote, buddy.

I didn't order from them from ebay. I ordered directly from their website. I never left negative feedback in any kind of public forum for them. In fact, I endorsed them in this very thread. I simply e-mailed them privately asking them to fix the two mistakes they made. I was rewarded by being banned.

That was more for the OP than you.

your situation needs further investigation, maybe ask them what is up?

DeathReaper wrote:

Xenocidal Maniac wrote:

DeathReaper wrote:If you give a seller negative feedback without contacting them and allowing them to try and rectify a problem, then i do not blame them for blocking you.

K, I don't think you read what I wrote, buddy.

I didn't order from them from ebay. I ordered directly from their website. I never left negative feedback in any kind of public forum for them. In fact, I endorsed them in this very thread. I simply e-mailed them privately asking them to fix the two mistakes they made. I was rewarded by being banned.

That was more for the OP than you.

your situation needs further investigation, maybe ask them what is up?

Oh, ok. Sorry then.

I e-mailed them. But I think based on the evidence we have on this thread, their policy is to ban or ignore "problem" customers who have the nerve to speak up when they make mistakes. I run my own company myself. I would never even dream of treating my customers like this. If I screw up, I make it right, and I don't ever blame the customer for it or refuse their business.

This is really ridiculous. We'll see what they say, but, I have the feeling that I will simply be ignored.

Is my first choice when I need bits. I have had orders knocking on my door in about one week (from USA to Spain). They have usually shipped my bits the day after payment, except one day I did it on July 3rd, so they shipped on 5th. They are in my WH40k bookmarks, just below forgeworld.co.uk

I have also bought bits from them several times.
Extremely pleased!

Xenocidal Maniac wrote:

DeathReaper wrote:If you give a seller negative feedback without contacting them and allowing them to try and rectify a problem, then i do not blame them for blocking you.

K, I don't think you read what I wrote, buddy.

I didn't order from them from ebay. I ordered directly from their website. I never left negative feedback in any kind of public forum for them. In fact, I endorsed them in this very thread. I simply e-mailed them privately asking them to fix the two mistakes they made. I was rewarded by being banned.

Customer service is one of the most important aspects in business. If business aren't offering great customer service, chances are 10 minutes away there is a competitor with better customer service. With competition, good customer service is an easy, and simple, way to win the customers hearts.

Dayvuni wrote:

Xenocidal Maniac wrote:

DeathReaper wrote:If you give a seller negative feedback without contacting them and allowing them to try and rectify a problem, then i do not blame them for blocking you.

K, I don't think you read what I wrote, buddy.

I didn't order from them from ebay. I ordered directly from their website. I never left negative feedback in any kind of public forum for them. In fact, I endorsed them in this very thread. I simply e-mailed them privately asking them to fix the two mistakes they made. I was rewarded by being banned.

Customer service is one of the most important aspects in business. If business aren't offering great customer service, chances are 10 minutes away there is a competitor with better customer service. With competition, good customer service is an easy, and simple, way to win the customers hearts.

People will put up with bad customer service if it means that they will save 50% on their purchases. And considering that the vast majority of people are happy with their purchases it would seem that they are doing something right. I don't have a problem with a company going "You don't like the way we do business we will no longer do business with you". And while I no nothing about the person being banned after emailing, I also do not know the tone of voice used in his email. So I cannot make any judgement about him being banned from the site. But as a business HOB has every right to refuse to do business with anybody they want. Contrary to the popular customer mindset, you do not have a right to do business with anybody. You purchased, they delivered (eventually). Your business relationship is now over unless both sides agree to enter another contract. I am sure they could hire more people to answer emails and questions, but then the price will go up and everybody will start complaining.

You can have great prices and sometimes rough customer service, or you can have great customer service but higher prices. You cannot always have both.

If I want bits and I know that I absolutely have to have them at a certain date and I want tracking, then I will pay extra and order from the Warstore.
If I want bits to experiment with and time is not a consideration, then I will order from HOB or any of the European bits services.

You get what you pay for, people seem to forget that.

d-usa wrote:

Dayvuni wrote:

Xenocidal Maniac wrote:

DeathReaper wrote:If you give a seller negative feedback without contacting them and allowing them to try and rectify a problem, then i do not blame them for blocking you.

K, I don't think you read what I wrote, buddy.

I didn't order from them from ebay. I ordered directly from their website. I never left negative feedback in any kind of public forum for them. In fact, I endorsed them in this very thread. I simply e-mailed them privately asking them to fix the two mistakes they made. I was rewarded by being banned.

Customer service is one of the most important aspects in business. If business aren't offering great customer service, chances are 10 minutes away there is a competitor with better customer service. With competition, good customer service is an easy, and simple, way to win the customers hearts.

People will put up with bad customer service if it means that they will save 50% on their purchases. And considering that the vast majority of people are happy with their purchases it would seem that they are doing something right. I don't have a problem with a company going "You don't like the way we do business we will no longer do business with you". And while I no nothing about the person being banned after emailing, I also do not know the tone of voice used in his email. So I cannot make any judgement about him being banned from the site. But as a business HOB has every right to refuse to do business with anybody they want. Contrary to the popular customer mindset, you do not have a right to do business with anybody. You purchased, they delivered (eventually). Your business relationship is now over unless both sides agree to enter another contract. I am sure they could hire more people to answer emails and questions, but then the price will go up and everybody will start complaining.

You can have great prices and sometimes rough customer service, or you can have great customer service but higher prices. You cannot always have both.

If I want bits and I know that I absolutely have to have them at a certain date and I want tracking, then I will pay extra and order from the Warstore.
If I want bits to experiment with and time is not a consideration, then I will order from HOB or any of the European bits services.

You get what you pay for, people seem to forget that.

Hi. Here is the last e-mail I sent to them regarding one of their mistakes. Does the tone seem offensive to you?

"Re: Order# XXXXX Hello. I e-mailed you the other day and did not receive a reply. Item # WH40-BT-06 Black Templar 38x Bits and Badges was not included in the package I received. Please send it to me as soon as you can. Please confirm receipt of this e-mail. Thank you."

He responded after a few days saying he would send it out, and he did. I received it about a week later.

Then I placed another order last Friday. I logged in yesterday to find I had been banned. No explanation, no communication, nothing.

All you people saying that "no one has to do business with you" are certainly right. But, if you act like this and stop doing business with people who ask you to do, you know, normal things that a business should do, then you will soon run out of customers. And, those customers have a right to go and complain bitterly about you on the internet and cost you even more business.

So, you know, blow people off and all that, but at what cost? I submit that those of you saying "no one has to do business with you" have never run a business yourselves.

At lest he took care of your issue first. Banning you is a bit odd for me, but at lest they did not take the money and not provide what you paid for.

Hell, I left somebody positive feedback with slow shipping and no communication because I got my model anyway. I just listed that shipping was slow with no communication in the details section. He also left me no feedback. Would I buy from him again? No, because I think he was unprofessional in his selling actions. But was he actually a "bad" seller, earning a negative or even neutral? No, just not the kind of seller I want to work with again. Slow shipping doesn't deserve neutral or negatives. I've used Horde O Bitz before and they're a good site. Slow shipping happens, just roll with it if you get your models.

I have bought from the twice, once in America and once here in China. In America they didn't send me all the items and were slow. They said that they'd send me two packs of the thing they forgot to make up for it, they didn't. Here in China they told me two weeks after I paid they didn't have my address. I sent it to them twice and asked 3 times over two weeks if they had sent it. After a 3rd week of no response eBay was able to step in and make them respond and refund me. Why it took that long I will never know. I'm glad they've made plenty of good transactions but as everyone has mentioned, their communication is horrendou and plenty of cases of slow shipping.

Hunterindarkness wrote:At lest he took care of your issue first. Banning you is a bit odd for me, but at lest they did not take the money and not provide what you paid for.

True. And I didn't have a problem with it, which is why I ordered from him again.

However, he does still have my money for my last order that I placed on Friday, and, so far, I have received neither my product nor a refund. I will give him another week.

Will keep you all posted. However, at this point, it looks to me like Hoard O Bits is a deadbeat vendor.

Please do, I find the refusing to take orders childish as my stance has always been if the Vendor fixes the issue, there is no issue.

I really hope he handles the money issue and you are not forced to take measures to get it back.

Just an update on this - I still have not received my product or a refund. I have not received a reply to my e-mail asking why I was blocked from the site.

It's not looking good.

Xenocidal Maniac wrote:Just an update on this - I still have not received my product or a refund. I have not received a reply to my e-mail asking why I was blocked from the site.

It's not looking good.

Have you filed a complaint with eBay? That'll usually do it

Placed an order Monday night, got my stuff today.

First time I ordered from them I only got 5 out of the 6 bits I ordered. I just told them about it and they offered to fix it right up, so I wouldn't say they're bad. Haven't placed any huge orders from them yet, though.

I used to be a fan of Hoardbits a year ago ( there was a screen shot of me spending $189 a month in bits alone )

However, I have received wrong items before ( no doubt someone else's while mine is nowhere in sight )
I even took picture of it, ok they believed me that one time.

Then my last purchase before the " ban " I ordered bunch of chaos marauders as well as a LR hull.
The bits were sent in a small white box, around size of my finger, there is NO WAY a LR hull would fit in it.

I showed them photo of the box they sent, next to a LR to prove my point.
They called me a liar and I was never allowed to purchase from them again.

/sigh

I have never had anything but excellent transactions from HOB, and I've been buying bits from him for at least four years. He's one of my favorite E-Bay sellers.

felixander wrote:

Xenocidal Maniac wrote:Just an update on this - I still have not received my product or a refund. I have not received a reply to my e-mail asking why I was blocked from the site.

It's not looking good.

Have you filed a complaint with eBay? That'll usually do it

See, that's the problem. I didn't order through ebay. I ordered through his website directly. If he has ripped me off, I have no recourse other than to file a mail fraud claim.

LunaHound wrote:I used to be a fan of Hoardbits a year ago ( there was a screen shot of me spending $189 a month in bits alone )

However, I have received wrong items before ( no doubt someone else's while mine is nowhere in sight )
I even took picture of it, ok they believed me that one time.

Then my last purchase before the " ban " I ordered bunch of chaos marauders as well as a LR hull.
The bits were sent in a small white box, around size of my finger, there is NO WAY a LR hull would fit in it.

I showed them photo of the box they sent, next to a LR to prove my point.
They called me a liar and I was never allowed to purchase from them again.

/sigh

Sounds very similar to my experience. He screwed up two of my orders, which I documented with pictures, and then banned me. But in my case, he didn't give me an explanation. I can only assume that he thinks I was "lying". The only problem is, in my case, he has some of my money. So far, I have received neither my product nor a refund.

Sounds like this company is a total joke. I hope no one else gets burned or banned by this guy.

Xenocidal Maniac wrote:

felixander wrote:

Xenocidal Maniac wrote:Just an update on this - I still have not received my product or a refund. I have not received a reply to my e-mail asking why I was blocked from the site.

It's not looking good.

Have you filed a complaint with eBay? That'll usually do it

See, that's the problem. I didn't order through ebay. I ordered through his website directly. If he has ripped me off, I have no recourse other than to file a mail fraud claim.

LunaHound wrote:I used to be a fan of Hoardbits a year ago ( there was a screen shot of me spending $189 a month in bits alone )

However, I have received wrong items before ( no doubt someone else's while mine is nowhere in sight )
I even took picture of it, ok they believed me that one time.

Then my last purchase before the " ban " I ordered bunch of chaos marauders as well as a LR hull.
The bits were sent in a small white box, around size of my finger, there is NO WAY a LR hull would fit in it.

I showed them photo of the box they sent, next to a LR to prove my point.
They called me a liar and I was never allowed to purchase from them again.

/sigh

Sounds very similar to my experience. He screwed up two of my orders, which I documented with pictures, and then banned me. But in my case, he didn't give me an explanation. I can only assume that he thinks I was "lying". The only problem is, in my case, he has some of my money. So far, I have received neither my product nor a refund.

Sounds like this company is a total joke. I hope no one else gets burned or banned by this guy.

I didn't have it archived ( didnt know the messages expire )
But they said this ( in better english :'P )
"if we really messed up and you didn't receive it, why are you still ordering from us? Obviously you are satisfied which means you received them"

I've never had problem with them, though it could be because they are stationed about two hours from where I live... I could drive and pick up my order, then get back to my house, before the payment had cleared. I don't, because I don't feel like driving 4 hours to get some bits, but still.

Also they have a website, hoardobits.com, and you can buy anything without fear of being boondoggled. EDIT: Apparently not.

Hoard o' Bits also sells their stuff for a mite cheaper than Spikeybits, and their bits are better broken-down (you can buy more of what you want without superfluous bits you don't need) most of the time. Sometime, Spikey has the single bit I need, whereas Hoard sells it with another piece I don't want. Windowbox/blackdaggergames sells single models all of the time, and it's awesome.

In short, I like Hoard o Bits, and use them quite often. I usually get my orders within the week.

Also, Dicebucket is awesome. Just letting everyone know. Not a bits seller, but still.

I ordered a couple things from them two weeks ago. They order came fine, but it took them almost three weeks to get my order to me. In comparison, I have another Ebay vendor that I ordered bits from at exactly the same time. Simliar prices, similar quantity....arrived in 2 days.

I have nothing against Hoard o bits, but after reading the reviews by some people in this thread.....substantiated or not, I probably won't do business with them anymore. Why do business with someone who has a record (real or not) of some bad disputes when there are competitors who do it faster and better a click away?

MadmanMSU wrote:I have nothing against Hoard o bits, but after reading the reviews by some people in this thread.....substantiated or not, I probably won't do business with them anymore. Why do business with someone who has a record (real or not) of some bad disputes when there are competitors who do it faster and better a click away?

Exactly. Why put up with the possiblity of games when you can buy elsewhere and not wait for weeks to get your item or get screwed because the vendor messed up the order and refuses to believe that they did...

Skriker

Just a quick update on this

I still have not received my order
I still have not received a refund
I still have not received a reply to my e-mail

Starting to look like not only did I get banned, I got ripped off.

Time to call the CC company/paypal

Yeah PayPal will help ya out and give a ring to the Better Business Bureau. If Hoard Bits is an actual registered business (which it may not be) then they'll hook him and force him to refund you. I've had to call on them twice and both times I got immediate responses from the company as soon as the BBB had sent their letters.

felixander wrote:Yeah PayPal will help ya out and give a ring to the Better Business Bureau. If Hoard Bits is an actual registered business (which it may not be) then they'll hook him and force him to refund you. I've had to call on them twice and both times I got immediate responses from the company as soon as the BBB had sent their letters.

As soon as I had sent my letters?

I don't remember...

Wha?

MadmanMSU wrote:
I have nothing against Hoard o bits, but after reading the reviews by some people in this thread.....substantiated or not, I probably won't do business with them anymore. Why do business with someone who has a record (real or not) of some bad disputes when there are competitors who do it faster and better a click away?

"I read it on the interwebz so it must be true!"

Take anything you read on the internet with a grain of salt. Could always be an ebay competitor trying to give them a bad name. His ebay seller rep speaks for itself.

I have tried them once. In that time they got my address wrong and they did not do anything when I contacted them. And they didn't seem to concerned about it so I left negative feedback. That's when I got banned.

There are way too many companies to buy from on Ebay and other places to worry if I can buy from. If they don't want my money then I'll give it to the next one in line.

Kevlar wrote:

MadmanMSU wrote:
I have nothing against Hoard o bits, but after reading the reviews by some people in this thread.....substantiated or not, I probably won't do business with them anymore. Why do business with someone who has a record (real or not) of some bad disputes when there are competitors who do it faster and better a click away?

"I read it on the interwebz so it must be true!"

Take anything you read on the internet with a grain of salt. Could always be an ebay competitor trying to give them a bad name. His ebay seller rep speaks for itself.

Um, yeah, except I'm not... I have several hundred posts on this forum and it's pretty clear I am not in the bitz business. This dude screwed up on two of my orders, banned me, and now it appears he has ripped me off. Others have reported similar problems. Pretty straightforward.

His ebay rating "speaks for itself" because he refuses to do business with people who would dare complain about his poor service or mistakes... leave him even a neutral feedback and BOOM banhammer.