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I used to use Hoard o' Bits, had several transactions with them with no problems. However, my last transaction with them I was double-billed, messaged them several times about it but got no help. Finally had to dispute with my cc company because the cc bill was due. Left them negative feedback, got banned. I did receive my order in perfect condition though.

I would have actually used their service again, prices are low and they have good stock. However I also feel that as a consumer the negative feedback was justified and warranted, thus I gave it, and was banned in return. Oh well!

Out of the past month 40 people gave negative feedback, while 6605 people left positive feedback for Hoard_*_bits.

That is 0.60% of people that had a bad experience with their orders.

less than 1% is a great track record for any business.

I wish I had this few complaints from customers at my job.

DeathReaper wrote:Out of the past month 40 people gave negative feedback, while 6605 people left positive feedback for Hoard_*_bits.

That is 0.60% of people that had a bad experience with their orders.

less than 1% is a great track record for any business.

I wish I had this few complaints from customers at my job.

And that's not accounting for the fact that a number of those negative feedbacks are from the same user(s) who submitted negative feedback for every bit they ordered. One user alone accounts for 15 of the 40 negatives in the last 30 days...

I can't say I've had any negative experiences with them but I don't exactly order large volumes of bits from numerous sources.

LunaHound wrote:The bits were sent in a small white box, around size of my finger, there is NO WAY a LR hull would fit in it.

I showed them photo of the box they sent, next to a LR to prove my point.

Nobody's perfect but that is horrible

Ordered from em a number of times with no issues what so ever!

DeathReaper wrote:Out of the past month 40 people gave negative feedback, while 6605 people left positive feedback for Hoard_*_bits.

That is 0.60% of people that had a bad experience with their orders.

less than 1% is a great track record for any business.

I wish I had this few complaints from customers at my job.

I know 1% is really good record ( compared to finecast too )
however, when does a company grow so big that the 40 people that had bad experience turn into nothing but a numerical percentage figure?

Dayvuni wrote:

LunaHound wrote:The bits were sent in a small white box, around size of my finger, there is NO WAY a LR hull would fit in it.

I showed them photo of the box they sent, next to a LR to prove my point.

Nobody's perfect but that is horrible

I can imagine how it went wrong, everything fitted besides the landraider haul, so they left the haul aside to find a larger box,
and forgot about it -_-

LunaHound wrote:

DeathReaper wrote:Out of the past month 40 people gave negative feedback, while 6605 people left positive feedback for Hoard_*_bits.

That is 0.60% of people that had a bad experience with their orders.

less than 1% is a great track record for any business.

I wish I had this few complaints from customers at my job.

I know 1% is really good record ( compared to finecast too )
however, when does a company grow so big that the 40 people that had bad experience turn into nothing but a numerical percentage figure?

It all depends on how many orders the company has.

Customer service rates vary, but less than 1% is a good number to strive for.

However, the company should make the situation right, no matter how many issues they may have to deal with.

It is not difficult to make people happy, usually giving them what they ordered, in a timely manner will do.

If something is forgotten then they should do anything they can to rectify the situation.

DeathReaper wrote:Customer service rates vary, but less than 1% is a good number to strive for.

However, the company should make the situation right, no matter how many issues they may have to deal with.

It is not difficult to make people happy, usually giving them what they ordered, in a timely manner will do.

If something is forgotten then they should do anything they can to rectify the situation.

As an ebay seller I felt I had failed if I had *any* negative feedback. In my opinion there wasn't an *acceptable* number of valid complaints for people to lodge against me and if I got 40 negatives in a month, despite how many positives I got I would be concerned about it in a BIG way. As a buyer on ebay I generally don't like to order from vendors with multiple negatives in a month. I do look at feedback and if it is clear it is one really obnoxious customer who ordered a number of items and negatived them all I might give it a go, but if it is negatives from multiple customers then I am not going to order from them because multiple mistakes means that it can more easily happen to me and either the seller is overburdened which means delayed shipping, or lazy which can result in a lot of different things.

Skriker

All companies will have complaints, If you did not buy from companies that had complaints against them, you would never buy anything.

You have to find the company you like dealing with, and buy from them.

Testimonials are great for business, and negatives are bad, but 6005 to 40 in a month (Less than 1%) is a great track record for any company.

Yeah, but it's the fact that the people who left negative reviews weren't upset, but rather they were screwed out of money and never sent products or sent the wrong products and never received any correction which is the problem. If it were 40 reviews of "The order took too long to ship here" or "Seller forgot part of my package and took a week to ship it out" then I'd agree that 40/6000 is not bad. But that the complaints are "You never sent us the products we paid for and refuse to do so" or "You sent us the wrong products and will not correct this" and then the seller childishly bans them for doing such is the main problem. Once again, GREAT to the people who have had flawless transactions... but it may just be a matter of time.

Felix - exactly.

And, to update you all on my situation.

Still no product
Still no refund
Still no e-mail

And I am still banned.

Xenocidal Maniac wrote:Felix - exactly.

And, to update you all on my situation.

Still no product
Still no refund
Still no e-mail

And I am still banned.

Paypal dispute possible? Mine was too late when I was hoping they would make it "right"
I was still hoping to be their customer so I never filed mine .

Wow. This all sounds terrible. I'm normally pretty tolerant of many inventory-related issues, but when I see multiple people claiming that the company was putulant and called them liars, then I will stay away. I have never used hoard-o-bits before, and after reading some of this I never will. Especially considering window-box aka Black Dagger Games is as reliable as clockwork.

At this point man report it to paypal or contact the BBB.

Wow, now that I see that other people are having issues with him, I don't feel as bad for leaving neutral feedback. Xenocidal, that's the same thing that happened to me, minus the being banned part. It took me a month to get a $50 bits order, and he didn't communicate at all.

Is there any way all of us that have had problems with him can get together and talk to ebay or something?

He did not order though ebay, so he is out of luck there.

I have had about 20 dealing with them, no issues, they have a nice long window as well you can win three weeks worth of auctions before you have to pay to get cheep combined shipping. To the OP, its too bad you lost out on a fairly decent resource of bits.

Any updates, Xeno?

Do you hate it on ebay (bidding) when some random person outbids you at the last second and you dont get that land raider for 99p?

azazel the cat wrote:Wow. This all sounds terrible. I'm normally pretty tolerant of many inventory-related issues, but when I see multiple people claiming that the company was putulant and called them liars, then I will stay away. I have never used hoard-o-bits before, and after reading some of this I never will. Especially considering window-box aka Black Dagger Games is as reliable as clockwork.

Unless of course they are lying,..

I believe what I see with my own two eyes, not what some random person posts on the internet, especially when said random persons are .01 percent disgruntled vs 99.9 percent of those that aren't.

Basic rule to keep in mind when looking at reviews on the internet:

1) People who are happy usually never post reviews. Why would you go out of your way to post a positive review? "A company did what it was supposed to? AWESOME!" Meeting expectations usually does not cause good reviews.

2) Pissed off people will always go online to be pissed off. Rightfully so.

Since happy people don't go out of their way to post "OMG, we had an agreement and they kept it!" and pissed off people always go out of their way to post about it, the reviews will always look worse than they actually are.

Why does this thread keep popping up?

Silentway wrote:
Why does this thread keep popping up?

I can definitely provide a reason.

Last week I ordered a handful of items, including a set of 22 pairs of ork boyz legs. When my items arrived, I discovered that a $5.99 set of 8 pairs of WHFB orc legs had been substituted. I immediately tried to contact them to let them know about the error and that I'd paced another small order (at this point I still thought it was an honest mistake), and could they please simply include the right item in that order, further explaining that it would be prohibitively expensive to return the item. At any rate, that's what I would have done if eBay had simply allowed me to contact them, but, as soon as I informed them that it was regarding 'item not as described: wrong item,' the only option I had was to open a case. Which raises pretty big red flags to me and suggests eBay may already be monitoring them for having done this sort of thing before, or systematically, based on a pattern of complaints, feedback, etc. So I included that message and opened the case. Update: This has nothing to do with this seller: it's an awesome new eBay "feature."

As soon as I made it plain that I didn't want to have to send the wrong item back, the seller insisted that the item be returned, with tracking, at my expense (a cost of about 85% of what the item cost in the first place--tracking from NZ is incredibly expensive). I then offered to PAY for the item I had already been sent in error, despite not wanting it and not having ordered it, simply to save money, then called her to speak with her about it.

Despite picking up a business phone instead of just letting it go to voicemail, she then berated me for daring to call her on a Saturday afternoon. It just went downhill from there, despite which I was polite and calm for the whole conversation. She insisted that I go through ebay messages and hung up.

I went and did so, not only reiterating my offer to pay for an unwanted item in order to simply receive what I had ordered, and paid for, but also offering to ship the unwanted item back, at my expense, by a method just as quick as the tracked method simply to prove to her that I was telling the truth, whereupon she did what any sane person would do when faced with a sincere series of attempts to resolve her mistakes with my money and promptly shipped my second order without comment and BANNED ME.

(I won't buy from her again, I just wanted to confirm my suspicions that she would mark my second order shipped and then ban me, and she did not disappoint--I haven't left negative feedback, nor threatened to, nor will I if I get the items I ordered including the ork boyz legs, but this is how she does business--if you dare to call her on her mistakes, she bans you and keeps your money)

At no point did she bother to answer any of my attempts at communication, or to find a resolution to the problem. She's not the only one--less honest sellers have figured out that it's really expensive to return things once they're shipped internationally, and since eBay always makes the buyer pay for return shipping, they can ship whatever rubbish they like without fear of ever having to give a refund or accept a return.

Seriously, folks--it's the same tale. It's systematic, it's vindictive, and it's ridiculous. BUY ELSEWHERE.

I've ordered from them a few times, and I've no complaints.

I've purchased from them before, and aside from them overcharging - which you obviously come to terms with before checking out - their service has been just fine.

They've been fine every time I've used them, multiple times over the last 5 years.

Frankly, that policy is fine. If someone is unhappy enough to leave bad or neutral feedback, why have them back? While I can't boot people from my area of work when they start whining over things that are how they are(such as rules of that area), I'd love to at times. if you don't like it, why the hell would you go back? And why do they think you're going to be happier the second time? It eliminates a few buyers who would give a legitimate second chance, but most will not.

We also don't know what the actual timeline was for the TC, meaning dates and hours.

Xenocidal Maniac wrote:Felix - exactly.

And, to update you all on my situation.

Still no product
Still no refund
Still no e-mail

And I am still banned.

Still the same. I never did get a refund, my product, or a reply to my e-mail.

baritowned wrote:Wow, now that I see that other people are having issues with him, I don't feel as bad for leaving neutral feedback. Xenocidal, that's the same thing that happened to me, minus the being banned part. It took me a month to get a $50 bits order, and he didn't communicate at all.

Is there any way all of us that have had problems with him can get together and talk to ebay or something?

Sorry to hear it, but it sounds like a pattern.

baritowned wrote:Any updates, Xeno?

Unfortunately, no. Banned, ignored, ripped off.

d-usa wrote:Basic rule to keep in mind when looking at reviews on the internet:

1) People who are happy usually never post reviews. Why would you go out of your way to post a positive review? "A company did what it was supposed to? AWESOME!" Meeting expectations usually does not cause good reviews.

2) Pissed off people will always go online to be pissed off. Rightfully so.

Since happy people don't go out of their way to post "OMG, we had an agreement and they kept it!" and pissed off people always go out of their way to post about it, the reviews will always look worse than they actually are.

True. However, when you see the same complaints about the same merchant over and over again, it's a pretty good sign that there is a problem. I've been in business (in an entirely unrelated industry) for ten years and you can't find a single complaint or poor review about me anywhere.

Being that I am a small business owner myself and I know how important good / bad reviews are to a business, I am always reluctant to complain online unless I really have a good reason to. I got ripped off and got my IP banned from their site for daring to ask them to make it right. I think people should know about it and I frankly think they should be out of business.

Librariarch wrote:

Silentway wrote:
Why does this thread keep popping up?

Seriously, folks--it's the same tale. It's systematic, it's vindictive, and it's ridiculous. BUY ELSEWHERE.

Yep. Over and over. Whoever this Horde O Bits person is, is nuts.

why not just order off their site?

 SoloFalcon1138 wrote:
why not just order off their site?

I am banned from the site. Won't even load. I've been IP banned.

I've probably ordered from them over 40 times, without any issues.

"I've been in business (in an entirely unrelated industry) for ten years and you can't find a single complaint or poor review about me anywhere" - or you are just completely naive to it, which is far more likely.