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Well to be honest, I keep thinking about ordering a Tantalus, but I'm terrified about the prospect of having to bend the sails in hot water

I have to say, out of all the FW kits I've bought (which is a lot) the Tantalus is the WORST. Nothing lines up properly, you have to sand down and green stuff all the parts for it to fit together properly, and there are still gaps. Bad casting on my sail too, I cut off the little nubs at the end of the sail and replaced them with plastic ones from the Raider kit.

It also doesn't stand on its spindly little flight stand. I've had to cut a Voidraven flight stand in half and glue it to the bottom of the Tantalus to hold it up.

Definitely call GW and complain.

If it was me, I honestly wouldn't leave the store if they told me FW wasn't allowed. I'd continue playing and tell them to call the fething police because its my money, and my hobby and nobody tells me what to do with my fething time. It's their company and they should support it. All of it. It's not my fault others purchase second hand models.