thank you all so much... hopefully this can help someone else too.
we did make some progress.
apparently we have a defective quick disconnect. it has a flow control valve on it that even says on and off. no matter how much i turn it the air flow always seemed to be the same and definitely never shut off. i bypassed the quick disconnect and connected the hose directly to the air brush and a ton more air came out. for now we will adjust air flow by the regulator on the compressor.
he definitely has some issues still because we weren't getting any spray with paint but when he started to clean it it started spraying although very watery. hes trusting youtube a lot and i think his paint may still be too thick. i also dont like how he mixes it... like 10 drops of flow control 3 drops of paint and he stirs it in the airbrush a few times with a toothpick. that doesnt seem very well mixed to me but im old and dont know much...
i ordered a new needle/tip set so we'll see what happens after that.
on a side note youre right mdsw, its pretty simple but a lot of variables. he decided to take apart he trigger without telling me so when you pushed down on it nothing happened(double action). on the bottom of the trigger theres a little pin that goes through a little hole that pushes another little pin to release the air... the pin on the trigger wasnt in the hole.
did i mention how little everything is? rofl...