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Grefven, you can keep faith if you want but from what Ive been reading Maelstrom owes at least 1 distributor alot as well and they have stopped doing business with them.

When distributors quit doing business with you due to unpaid bills its a pretty bad sign.

I got that bit from the wyrd games forums.

It really appears they have hit the point of okay just get as much money as possible then stonewall responses to customers in hopes that enough time passes we still make off with some cash stage because they cant charge back to us or we have moved the money so much it cant be taken back from us.

All I see delivered though is stuff that was in stock. I haven't seen a single person posting that they got items that were not in stock when ordered. And the post on wyrd forums makes it pretty clear that they won't get anymore items from them. Going from there I am pretty certain that the same goes for Games Workshop. News of financial problems spread very fast among supplying companies and credit limits are withdrawn even faster.

If they wanted to scam people out of money, they would surely continue to respond to e-mails, etc. telling everyone it's alright before shutting down.

I ain't arguing that something isn't wrong. It obviously is. I am saying to cut them some slack. Once the snowball effect starts, it is hard to stop it even with good intentions.

Never attribute to malice that which is adequately explained by stupidity.

I dont think they're trying to scam anyone. Seems kinda unlikely to build a business in the way Maelstrom did and then just trash your reputation.

But... The news of this thread has reached them long ago. So why hasn't they stated to people with outstanding orders - containing items from when you could order 'everything' - that they would either get a refund or something similar? They are just as much part of the snowball effect as we are, if not more.

Perhaps it's [their demise] inevitable now, but some assurance that the money you spent on out of stock items isn't spent and will go to getting you your order would have been nice to have. Three weeks ago. Before this spiraled out of their control. Before they sent all these sale e-mails begging us for cash in order to fulfill earlier orders...

TL,DR; Slack has been given. Time for Maelstrom to fess up and try to save what reputation they have left.

grefven wrote:
It appears like several orders are dropping in, more and more by the day by reading on different forums. It's quite obvious that MG is having problems, that's a no-brainer. And even more obvious would the fact be that if MG communicated with their customers a lot of hating would settle... But, considering that people do get their orders, perhaps they should be given some more patience. The more people that scream for refund, the more problems MG will be getting into.

I've got an order for £250 with them that is "processing", so I am in there with the rest of you lot, so I ain't taking sides. It's just that if they are trying to sort this out (to the best of their ability) it will just cause more problems for us who got standing orders the more other orders that are cancelled and forced to refund.

So you think it is OK, that your order is based on still more order from others so MS can then buy the stuff you ordered?

Noir wrote:

grefven wrote:
It appears like several orders are dropping in, more and more by the day by reading on different forums. It's quite obvious that MG is having problems, that's a no-brainer. And even more obvious would the fact be that if MG communicated with their customers a lot of hating would settle... But, considering that people do get their orders, perhaps they should be given some more patience. The more people that scream for refund, the more problems MG will be getting into.

I've got an order for £250 with them that is "processing", so I am in there with the rest of you lot, so I ain't taking sides. It's just that if they are trying to sort this out (to the best of their ability) it will just cause more problems for us who got standing orders the more other orders that are cancelled and forced to refund.

So you think it is OK, that your order is based on still more order from others so MS can then buy the stuff you ordered?

To be honest there's nothing wrong with that particular business model provided the cash is kept within the company, rather than say ohhh being used to renovate your store or start a new line of minatures.
Mind you given that Maelstrom owes half a million to there suppliers which seems to me to mean they have paid for more or less nothing in the last year, but yet they have been selling product and taking pre orders but the company has no cash makes you wonder where it's all gone.
They cannot jave blown it all on Rob's vanity projects can they and it also implies to me that thos wsnot just bad managment.

Mierce!

I wonder if out friends at maelstrom have not started a new tactic : shipping half the items of orders, while labelling them as completed. I had this, and i read on TMP that other people have experienced exactly the same.

captain tanuki wrote:
I wonder if out friends at maelstrom have not started a new tactic : shipping half the items of orders, while labelling them as completed. I had this, and i read on TMP that other people have experienced exactly the same.

That's a wonderful tactic! Everything is 40% off, but since they ship only half the stuff it's really a 20% mark-up... Genious!!!

Yes, this is my case too. They send me two napoleon at war order from the fantastic promotion.

The first never arrive....and in the secong there was just 20% of the order....but it's indicate the order is complete.....

The promotion was 60% but they reduced the order items from 80 %.

My reaction was to claim refund from paypal and by visa...

My relation with maelstrom is finish.

I'have more than 750£ actually order on maelstrom site. I have order a lot with the promotion.....but it was a very bad affair.

Have a bit of stuff on order - shipped yesterday my Uncharted Seas ships to my painter - see if he gets them - if so thats not too bad.

Have had good run with maelstrom with about a grand spent on them prior to recent issues, but hopefully it should get sorted out.

Of the 6 items in my order, 2 were GW (out of stock), and 4 were in-stock clearance.
These were split into 2 orders on Monday. I'd asked for a cancellation on Sunday, but I doubt they're read it be then.

3 of the clearance items just arrived, with 1 missing from the order, despite being listed as completed on the status.
I've asked for the GW items to be cancelled, with 3 weeks to refund the value.

I notice they have hardly any Likes on Facebook any more.
There's no comments listed either. Was that always the case?

This just in:

Hi there,

Thanks to stockchecking just about everything, once more here at Maelstrom Games (www.maelstromgames.co.uk) we have decided to clear as much of our hard-earned stock as we possibly can over the next few days and to that end, all our remaining stock will now be sold at 70% off UK RRP except for Battlefront Miniatures and Mierce Miniatures, which will be sold at 50% off UK RRP and Templar's Forge at 75% off. We still hold some stocks of Battlefront (it's worth checking!), Gamezone Miniatures, Dark Age, Cool Mini or Not and Scibor Miniatures, and there's a few bits of Games Workshop, Privateer Press and Malifaux left too. These sales don't come along very often - so take advantage of it, as this is our FINAL stock sale and it WILL end on Monday the 29th of October! Grab a bargain now!


I wonder when we'll have the very, definite, ultimate final warehouse clearance of destiny?

The code is

"FINAL-FINAL-STOCK-SALE"

Final-Final-Final-Stock-sale code coming next?

They have a strange tactic. They don't send complete order normaly in stock. They send a little part of the stock order time to time. But they continue fantastic promotion 70% to abuse a lot of client.

I suggest the other client to be carreful because maelstrom games don't send the order from the clearence deal.

For me maelstrom games is finish

I have lose too much money with there clearence deal.

RoninXiC wrote:
The code is

"FINAL-FINAL-STOCK-SALE"

Final-Final-Final-Stock-sale code coming next?

I assume this must be the FINALER FINALER SALE...

Just got this:

Thanks to stockchecking just about everything, once more here at Maelstrom Games (www.maelstromgames.co.uk) we have decided to clear as much of our hard-earned stock as we possibly can over the next few days and to that end, all our remaining stock will now be sold at 70% off UK RRP except for Battlefront Miniatures and Mierce Miniatures, which will be sold at 50% off UK RRP and Templar's Forge at 75% off. We still hold some stocks of Battlefront (it's worth checking!), Gamezone Miniatures, Dark Age, Cool Mini or Not and Scibor Miniatures, and there's a few bits of Games Workshop, Privateer Press and Malifaux left too. These sales don't come along very often - so take advantage of it, as this is our FINAL stock sale and it WILL end on Monday the 29th of October! Grab a bargain now!

Note the removal of the self-incriminatory truth in advertising from before.

More like final final p##s take. Received part of my order today. I've had enough and have advised paypal to return the balance in cash of my order

What's the official way of canceling an order? I'm guessing it's by e-mail, but they don't really seem to be responding to them? Either way, I'm contacting my issuing bank tomorrow about this so that I can get my money back. I think I've been patient enough.

My update is much the same as everybody else's:

Ordered 4 minis, and 2 hardback rulebooks.
Received 3 minis, and 1 hardback rulebook.

My moneyback had been sitting there for a long time, and iirc a big chunk of it was originally an accounting error on their part that they refused to correct, so I'm not sure if I'll bother with a CC chargeback.

RoninXiC wrote:
The code is

"FINAL-FINAL-STOCK-SALE"

Final-Final-Final-Stock-sale code coming next?

"Greetings from Hawaii... suckerzzz!!"

Beast of war has put a link on its website , giving tips on what to do when a store goes bankrupt . Useful.

http://www.beastsofwar.com/bow-article/when-hobby-store-goes-bankrupt/

RoninXiC wrote:
The code is

"FINAL-FINAL-STOCK-SALE"

Final-Final-Final-Stock-sale code coming next?

Next code will be "we never believed you could be THAT stupid"

Friend just reccently got his packed of banelords/-beasts worth of over 300 pounds (actually worth 600 pounds)... so they ARE sending out models.. most of them... most of the time ...

RoninXiC wrote:
Friend just reccently got his packed of banelords/-beasts worth of over 300 pounds (actually worth 600 pounds)... so they ARE sending out models.. most of them... most of the time ...

They are. IF they have it in stock. If not, well, it might just be signed off as completed and not be in the box.

I'm really confused about all this. They seem to be sending out stuff that was still in stock but otherwise refuse to answer emails or phone calls.
They are losing support from miniature suppliers yet opening a "new" shop called eye of the storm.

Can't someone who lives close by go there and ask what the hell is going on?

It would be something if everybody got their order in due time and Maelstrom would send out a newsletter, minus discount code, being all la-di-da about how well their move went while pretending that nothing whatsoever was going on behind the scenes.

Well I've got my refund from paypal so i'm out, goodluck all

I don't really believe that maelstrom will ever make a come back. After all this their credibility is destroyed at all levels. To resurrect the company would take more funds than setting up a new. Pay the suppliers, pay upfront for several new orders, launch a campaign of tremendous sales, in order to lure back few brave customers. Then provide excellent and speedy service until the word of mouth spreads and they can be considered safe again.

meanwille, all the good costumers that lost our money on the last months have to wait wath??

mateldar wrote:
meanwille, all the good costumers that lost our money on the last months have to wait wath??

Second Coming


Automatically Appended Next Post:
Just got my money back
Praise Paypal