Battle with Time Warner makes Patrick Stewart lose the will to live

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**Frazzled**

I understand completely.
http://www.dailymail.co.uk/news/article-2205680/Patrick-Stewarts-battle-Time-Warner-Cable-saps-live.html

'All I wanted to do was set up a new cable account, but 36 hours later I've lost the will to live': Patrick Stewart tweets his fury at Time Warner
British actor recently moved to Park Slope neighbourhood of Brooklyn
Tweeted that waiting for Time Warner Cable made him lose 'the will to live'
By Beth Stebner
PUBLISHED: 17:36 GMT, 19 September 2012 | UPDATED: 18:11 GMT, 19 September 2012
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..He’s battled the forces of evil in X-Men, explored the deepest regions of space in Star Trek, and has even been knighted for his achievements in acting.
But there’s one thing Sir Patrick Stewart could not do – deal with the local cable company.
The British actor spent a harrowing 36 hours waiting for cable empire Time Warner to come to his $2million home in Brooklyn, only to tweet that the experience made him lose ‘the will to live.’

Make it so: British actor Patrick Stewart, pictured in April, said that dealing with Time Warner Cable made him lose 'the will to live'

The final frontier: Stewart is perhaps best known for his roles in Star Trek: The Next Generation, left, as Captain Jean-Luc Picard, and for portraying Professor Charles Xavier in the X-Men franchise, right

The 72-year-old thespian, having recently moved into a $2million home in Park Slope, was saddled with the mundane task of setting up his cable.
But what should have been a few hours’ time turned into an Odyssey for the Shakespearean actor.
He tweeted on September 13: ‘All I wanted to do was set up a new account with (Time Warner Cable) but 36hrs later I’ve lost the will to live,’ the actor tweeted.
Some of Stewart’s followers tweeted their support.
One fan asked: ‘Did you tell them to “make it so”?’ in reference to Stewart’s famous catchphrases as Captain Jean-Luc Picard in Star Trek: The Next Generation.

All I wanted to do was set up a new account with @twcable_nyc but 36hrs later I've lost the will to live.
— Patrick Stewart (@SirPatStew) September 14, 2012

@sirpatstew How can we assist you? ^SS
— Time Warner Cable(@TWCableHelp) September 14, 2012

@twcablehelp If that question had been asked at any time in the last 36hrs it would have been of value. But now...
— Patrick Stewart (@SirPatStew) September 14, 2012

@sirpatstew I apologize for the frustration. If you change your mind we are here. ^SS
— Time Warner Cable(@TWCableHelp) September 14, 2012

According to the New York Post, Stewart’s former Star Trek co-star LeVar Burton chimed in, tweeting a sympathetic: ‘Been there.’
Time Warner, which is notorious for long wait times and poor customer service, responded back on Twitter. ‘How can we assist you?’ they asked on their help handle.

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But it was too late for Stewart, who replied via Twitter: ‘If that question had been asked at any time in the last 36 hours it would have been of value. But now…’
Later that night, Time Warner tried to apologise for his frustration, saying: ‘If you change your mind we are here. ^SS.’

The power of who? A representative for Time Warner said that any customer - no matter who they are - will receive the same treatment

Scenic: Stewart has recently moved into a $2million home in Brooklyn's trendy Park Slope neighbourhood
A representative for Time Warner’s New York branch told the New York Post:

‘There’s no doubt we have a lot of fans at the company, of the actor, and Star Trek in general,’ the representative began.
‘But the truth is, any customer that reaches out to us… we’re going to offer them help the exact same way.’
There has been no further mention of the cable company on Stewart's Twitter feed.

On Yelp, Time Warner Cable received a lowly one-and-a-half stars out of five with 47 mostly angry reviews.
One Yelper wrote: ‘TW hit a new low in customer service. The cable installation rep went to the wrong address, as TW has entered someone else's address on my account -- and the rep called and threatened to kill me if I did not open the door.’
Read more:
New York Post: Up to its old 'Treks': Star's cable woe

Read more: http://www.dailymail.co.uk/news/article-2205680/Patrick-Stewarts-battle-Time-Warner-Cable-saps-live.html#ixzz270fQFv2u
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**hotsauceman1**

Well Picard, Just Send Worf after them.
I refuse to think of stewart as anything other then Picard.

**kronk**

Time_Warner can suck a fat one. (points at fat one)

They switched from TW to Comcast here in Houston. The service is just as poopy.

**notprop**

Why didn't he just get Wesley Crusher to do the honours? He's quite handy witha spanner and is usually sitting around doing feth all any way.

...and Wesley....make me a sandwich.

**Monster Rain**

I love that man.

Time Warner Cable can go to hell!

**Manchu**

First~World~Problems~~

**Jihadin**

Goerdi was not around?

**KalashnikovMarine**

See? Time Warner is just striking a blow for equality! Rich, poor? Doesn't matter in Time Warner's eyes, you can fething WAIT for your cable when we damn well please to give it to you!

**IronWarLeg**

I like the last line where the rep threatened to kill the customer ifhe didn't open the door lol, he REALLY wants to install your cable!

**Squigsquasher**

picardwithatommygun.gif

KHAAAAAAAAAAAAN!

Oh wait, wrong captain.

**Monster Rain**

http://picardfacemelter.ytmnd.com/

This seemed appropriate.

**KingCracker**

As a former cable tech, I can tell ya, blame the fething company, not the installer. I really, REALLY, feel for those guys. Those are one of the rare few jobs that you can make some pretty good money on with a highschool diploma. Problem is, the stress and stupidity of said companies is just threw the roof. I remember when I was being interviewed they made it sound all good and fine and over time would be 50 hours a week. Problem was, once I started, it was more like 70ish hours a week, 6 days (and that was only because the phone company part, was closed on Sundays) and the hell of dealing with the idiots in charge. OH! And under maned as well. It definitely wasnt worth the pay, not by a long shot.

Gripe over

**Deathshead420**

I feel for Sir Stewie, I spent the a total of 4 hours on the phone to comcast this week. Someone in my building got their cable shut off and when the guy came to disco them he disco'd me instead.

Do you know how much my brain hurt with an Indian from Bangalore telling me that your cable is active and fine sir. I had to talk to someone in my state who could access my account in another way. 12 tries it took to get someone to do it. They would answer the line, I would tell them the problem they would tell me they were connecting me with a rep in my state and I would get transferred to IN, or MI.

The way I finally got around that was to claim I was a new customer and that got me to the right area on the first try.

I almost lost the will to live

**SagesStone**

Manchu wrote:
First~World~Problems~~

Hey, at least it isn't Obama's fault yet.

**olympia**

He lives in Park Slope? $2 million for a house in the outer-burroughs??? I used to do a weekly bike race there.