Update #36 - For backers only
Oct 23, 2013
Manage Your Pledge!
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The Mierce Miniatures website is ready for you to manage your pledge - as long as you have completed the Survey and Kickstarter have collected your money, of course!
How to Manage your Pledge
If you have completed the survey and have had your pledge collected by Kickstarter, we have now registered you on our website (if you were not registered already), applied Moneyback to your account of an equal amount to your pledge and given you access to the special "Darklands: First Edition" categories based on the reward you have selected.
These categories are the meat of managing your pledge, for you simply log in and choose what you would like just as if you were online shopping. You use the Moneyback that is now on your account to purchase those items, of course, and you can even purchase extra items if you wish - although you will have to pay for those with your debit or credit card, of course!
If you have not completed your survey, or if your payment has still not been collected, I'm afraid we cannot give you access to the pledge management system so it is in your interest to sort them out as soon as possible. Please e-mail us at
kickstarter@mierce-miniatures.com to tell us you have done so!
Pledge Management Sequence
1) Log In
The first thing you must do, of course, is log in to our website.
Your username is the e-mail address you use with this Kickstarter project.
Your password is "KICKSTARTER". We do urge you to change your password as soon as you can once you have logged in!
Once you've logged in to our website you'll be able to manage your pledge - in other words, tell us exactly what you require for the money you have pledged. However, before you start this process, there's a few things we need to explain first.
Please read the following very carefully!
2) Change your Password
The second thing you must do is to CHANGE YOUR PASSWORD!
3) Find the Kickstarter Categories
Once you have successfully logged in, you will see a square icon on the left hand side - underneath the Templar's Forge logo - which shows a little graphic and the words "Manage your Pledge here!" in yellow. Simply click on that icon and you will be taken to our Kickstarter page, which lists the two categories pertaining to you as a backer of this Kickstarter project:
The first category - "Darklands: First Edition" - lists all of the items from this Kickstarter project, neatly arranged by kindred. The items within this category will be open to you until they are shipped, so in most cases you have until June 2014 to choose the items you would like!
The second category - "Darklands: First Edition Existing Miniatures" - lists all of our existing miniatures (including those from the Darklands: a World of War Kickstarter project and the BaneLegions range) at 20% off their recommended retail price. This discount is a "thank you" to all of our backers, but these existing miniatures at this price will ONLY be available to you until midnight (GMT) of November the 30th, 2013 - so we suggest you purchase those as quickly as possible!
4) Choose the items you want!
Next, just choose the items you want from our Kickstarter project by adding them to your basket as if you were shopping normally.
5) Add more stuff!
If you wish to add more miniatures to your basket from the Kickstarter campaign, you can do so now.
6) Give us your Special Instructions for THE SWEET SPOT
During the checkout process - on the "Postage" page - you can add any special instructions you require for your Kickstarter pledge or maybe just tell us how great we are! It's up to you.
Certainly, if you have purchased a "THE SWEET SPOT" reward, you MUST tell us which mounted General you want and which Encounter Host you want. Without listing over a hundred different Encounter Hosts with every combination of general and encounter host known to mankind, this is the easiest method to tell us which you require.
7) Payment!
Continue through the checkout process until you get to the "Payment" page, where you will see a myriad of boxes to input your payment details. If you are only using your Moneyback - i.e., the "Order Total" amount is £0.00 - then please select "Moneyback" as your payment type, without filling in any other details. If you are pledging for more items than the Moneyback you have in your account, simply input your card details as normal; you will be charged the "Order Total" amount.
8) That's it!
You've successfully sorted out your pledge. You'll be able to see the order on your "My Orders" page at some point over the next few days.
Remember, you can add more orders right up to when the items from this Kickstarter are shipped!
Shipping Costs
Each item from this Kickstarter project has been given a "Shipment Wave", and each separate Shipment Wave in addition to the first will cost additional funds.
Additional shipments of purchases will cost a flat rate of £3 (
UK), £7 (
EU), £10 (ROW) and these Shipment Waves are purchased on our webstore in the Darklands: First Edition category as items.
It is VERY important that you purchase these Shipment Waves to cover the amount of shipments you require, even the Wave 0 Shipment Wave (which is free to
UK residents). If you do not, your order will sit in limbo for all time!
So, you effectively have two choices:
1 - Pay Once for Shipping and Wait: Simply purchase the "Wave 0 Shipping Cost" (even if you are in the
UK and it costs £0.00) and wait for everything you have purchased to be produced before we ship them.
2 - Pay More to Get Sooner: Purchase as many "Wave Shipping Cost" items as you need, to get your items when they are ready.
What's in the Shipment Waves?
So here's a rundown of what is shipping when:
Shipment Wave 0: before 2014/early 2014, depending on how many orders there are. This shipment wave will only happen if you pay extra to ship miniatures that are already available from our back catalogue when you manage your pledge. Malacant would also be included with this shipment if you pay extra to have him shipped early.
Shipment Wave 1: June 2014. This shipment wave will include the rulebook, concept art book, Uhtred, Finnan, Danilo Cruz, all of the Noble miniatures, Malacant, Mag
ap Mag, Mälmord, Eikovra and Dawn of Khthon.
Shipment Wave 2: August 2014. Cnebba, Holumenn unit, Djiuzu, Legionary Contubernium, Praach, Broga, Gabrax unit and Seza.
Shipment Wave 3: October 2014. Gesíthas unit.
Website Shipping Costs
There are no restrictions on ordering more than once from the Kickstarter category, but do please note that if you order less than £30 in the
UK and less than £80 outside the
UK you will be charged postage. There is no real way we can alter this without a large amount of re-coding, so please bear this in mind - it may be worthwhile to make one order with your Moneyback.
If you have pledged for less than the above amounts the website will charge you for shipping if you do not increase the money you have spent. Again, without a large amount of re-coding, this is simply unavoidable; but if you've paid for Wave Shipping (see below) we'll simply refund you if you e-mail us.
Frequently Asked Questions
Q: What is Moneyback?
A: Moneyback is a way of "giving" money to customers on our webstore. A normal order earns Moneyback at 1% of the total order rate (as long as you have spent money and not Moneyback), thus giving customers a reason to return and use our website! For Kickstarter purposes, it is an easy way of "giving" the amount you've pledge to your account so that you can choose the items you've pledged for without spending any money. You can also do that, of course, in the same order! Using Moneyback is explained later in this update.
Q: How much Moneyback have you given me?
Based on what Kickstarter tell us, we have added Moneyback equivalent to the amount you have pledged to your Mierce Miniatures account. Obviously, we have only given you Moneyback if Kickstarter have collected your payment.
Q: How do I Use Moneyback?
A: It couldn't be simpler to use your Moneyback. The first page of the basket will show the Moneyback you have available, and all you have to do is type in the amount you wish to use and check the box next to it. If you don't want to use any Moneyback with an order, simply uncheck the box next to the Moneyback line and it will be removed from your basket.
Q: Can I purchase more than my Moneyback allows?
A: Obviously, if you wish to spend more than you have pledged for already then you will have to pay for them! Simply max out your Moneyback on your order and add whatever else you want to your basket. You will, of course, have to pay the difference via credit or debit card. Note that we do not, and will never, accept PayPal as a payment method. Remember, too, that if you are buying more then you will earn Moneyback (1%) for everything over and above the Moneyback you've used. So even by pledging more you'll save a bit more for any future orders!
Q: Can I combine shipping with Darklands: a World of War stuff?
A: Yes, we will combine packages where we can, but I'm afraid this does not mean you can avoid paying for shipping for items from this Kickstarter. We will combine some packages, but this does not reduce the extra weight in items from this project or existing items, nor reduce the amount of packing time and packaging material!
Q: What can I do if my payment has bounced?
A: Speak to your bank and find out what has happened, and correct the issue. Kickstarter will e-mail you and try to take your payment on a daily basis. However, they will only do this for a week - so please sort it out as soon as you can!
If all else fails, you could simply login to our website when the time comes and purchase what you would like from the items available, but we would politely ask you to spend as much as you have backed - that ensures that stretch goals can be fulfilled.
Q: Will unfulfilled stretch goals be fulfilled in the pledge management period?
A: No, I'm afraid not. We wish to keep these Kickstarter projects separate from that process, for the simple reason that it encourages people to pledge and join in the fun! Running and backing a Kickstarter project is fantastic socially, and we want everybody to feel a part of that.
There's always the next Kickstarter for those unfulfilled stretch goals!
Q: I've spent more than £150 but not chosen "THE SWEET SPOT" reward. How do I get Danilo Cruz?
A: We'll simply add Danilo Cruz to your order when the time comes to ship it. Please note, you will ONLY get Danilo Cruz for free if you have pledged £150 or more on this Kickstarter project - you don't get him for free if you are adding more in during the pledge management process. That is, unless you purchase "THE SWEET SPOT" reward, of course.
Q: Will you add images to each item in the Kickstarter Categories?
A: Yes, absolutely - but please note, this will take time and will not occur overnight. We do expect to have them all there before the end of October, however.
Q: Can I purchase the "Nobles Set", or one of the other rewards, after the project?
A: Yes, of course - the rewards available to you are listed within the "Darklands: First Edition Essentials" sub-category, at the top.
Thus, even after the project has ended, you can of course purchase some of the rewards from it as items!
Any Further Questions
If you have any further questions about how to manage your pledge, or indeed anything about Darklands or Mierce Miniatures, simply message us here or e-mail us at
kickstarter@mierce-miniatures.com.
Enjoy, and once again, thank you so much for backing our Kickstarter project!
