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Well after some 4 months of patiently sending out email after email to http://www.bitsandkits.co.uk/ regarding an order made back in mid-June, I've grown somewhat frustrated over the lack of response. Has anyone had this same experience from Bits & Kits UK or does anyone know any other means to contact them seeing as I've already used the 'contact us' and email options to no success.

I've only oredered bits from them once. No problems though.

 Ehsteve wrote:
Well after some 4 months of patiently sending out email after email to http://www.bitsandkits.co.uk/ regarding an order made back in mid-June, I've grown somewhat frustrated over the lack of response. Has anyone had this same experience from Bits & Kits UK or does anyone know any other means to contact them seeing as I've already used the 'contact us' and email options to no success.

Four months? I don't know where some guys on this website get the patience for this kind of stuff. I would be calling them nonstop until it is resolved, if that doesn't fix things in the next few days, I would get a refund.

Mattman154 wrote:

 Ehsteve wrote:
Well after some 4 months of patiently sending out email after email to http://www.bitsandkits.co.uk/ regarding an order made back in mid-June, I've grown somewhat frustrated over the lack of response. Has anyone had this same experience from Bits & Kits UK or does anyone know any other means to contact them seeing as I've already used the 'contact us' and email options to no success.

Four months? I don't know where some guys on this website get the patience for this kind of stuff. I would be calling them nonstop until it is resolved, if that doesn't fix things in the next few days, I would get a refund.

If I had that option (a number to call) I might pursue it (if only once to understand what is actually going on). In the end it might come down to writing a letter and sending it international to make sure they actually get it in hand.

Well it's hard to forget an outstanding order every time that B&K sends out its bulk email about sales/new inclusions into the range...

 Ehsteve wrote:
Well after some 4 months of patiently sending out email after email to http://www.bitsandkits.co.uk/ regarding an order made back in mid-June, I've grown somewhat frustrated over the lack of response. Has anyone had this same experience from Bits & Kits UK or does anyone know any other means to contact them seeing as I've already used the 'contact us' and email options to no success.

That sucks... at least we got our Dark Vengeance Limited Edition!

And I got Cultists from them a couple of weeks back. I've never had an issue with them.

 Ehsteve wrote:
Well after some 4 months of patiently sending out email after email to http://www.bitsandkits.co.uk/ regarding an order made back in mid-June, I've grown somewhat frustrated over the lack of response. Has anyone had this same experience from Bits & Kits UK or does anyone know any other means to contact them seeing as I've already used the 'contact us' and email options to no success.

I placed a bunch of orders worth over $200 with this company, most were wrong parts some were short supplied and 1 didn't arrive at all. Paypal refund was issued for some after I raised a claim, however, one order for a razorback turret (turret, shield and lascannons) arrived without lascannons to which I asked for a full refund or send the correct item and was asked to return the items at my expense. As for the no show order still no luck. Like you I emailed through the website and via reply email of order confirmation multiple times with no success. I wish he had a phone number so I could tell him what I think about him.

I strongly recommend to shop elsewhere like ebay australia shop bitz galaxy (in australia) it mau cost a little more but if you get everything ordered and fast it's well worth it.

 Ehsteve wrote:
Well after some 4 months of patiently sending out email after email to http://www.bitsandkits.co.uk/ regarding an order made back in mid-June, I've grown somewhat frustrated over the lack of response. Has anyone had this same experience from Bits & Kits UK or does anyone know any other means to contact them seeing as I've already used the 'contact us' and email options to no success.

4 months!...I don't even...

If you paid by debit or credit card then call your card issuer/bank and get a charge back asap. If you have attempted communication with them then its time to draw a line under this order. They don't care about your business so why let them keep hold of your cash?

Just to add, I've ordered bits from them maybe 20-30 times, and I've even done 3 order in a single week. I've never had a problem with them.

This is just your typical bad luck with overseas shipping Rob.

Huh, i have order from them loads of tiems and have never had any issues.

If you can't get hold of them for a refund maybe go to your bank and see if they can retrieve the payment?

Ive had very mixed results from them. Sometimes no issues, but other times missing bits, and I don't care for their attitude in the event of something gone wrong. This is based on probably 15 separate orders. Can't recommend them.