Forum adverts like this one are shown to any user who is not logged in. Join us by filling out a tiny 3 field form and you will get your own, free, dakka user account which gives a good range of benefits to you: No adverts like this in the forums anymore. Times and dates in your local timezone. Full tracking of what you have read so you can skip to your first unread post, easily see what has changed since you last logged in, and easily see what is new at a glance. Email notifications for threads you want to watch closely. Being a part of the oldest wargaming community on the net. If you are already a member then feel free to login now.

I highly recommend you try them again. A lot has happened in the last year for Wayland. And not to bring up the whole "green light doesn't mean in stock, it means we can get it pretty easily" discussion again, that's been said to death.

 Skinnereal wrote:
I ordered a load of stuff from Wayland a month ago.
....stuff....
So, after a month, it's time to get them to ship what they have in stock, and drop the rest.
I'll see how that goes later on.

They've agreed to send out what they have in stock, and will refund the rest.
A month on, with no unprompted updates, and for items they said would take up to 9 days at most.

It's probably the last time I order from large sites like this.
I'll be buying from my LGS or Vortex, Triple Helix, Rocket Hobbies, etc.
It's not worth the hassle to go with the 'easy option' any more.

 kitch102 wrote:
I highly recommend you try them again. A lot has happened in the last year for Wayland. And not to bring up the whole "green light doesn't mean in stock, it means we can get it pretty easily" discussion again, that's been said to death.

They had their chance. My money goes elsewhere.

I have only used them for brushes and paints they have in stock, that way I know I'll get them

Having looked for weeks now at their necron stuff a lot of the time they have items on order perhaps 2-3 with the due in being set to -6..surely that means they have it in stock you'd think? In my experience, that isn't the case

That's my biggest complaint, the system itself is a good idea but as someone who wants to make an order but doesn't want to wait 10 days as a friend recently has done. At the time of his purchase the item in question was listed 2 in stock, 2 days later, none in stock and has wasn't shipped for a week, if I were him I'd have cancelled

Cre5po wrote:
Having looked for weeks now at their necron stuff a lot of the time they have items on order perhaps 2-3 with the due in being set to -6..surely that means they have it in stock you'd think? In my experience, that isn't the case

No, that means it's 6 days overdue.

The problem here is that Wayland could update it to say due in 7 days or whatever, though that depends on them being told so first. Equally, people would then complain about Wayland not sticking to the due date and would moan about them changing these dates all the time. There's no right answer on this, though remember this is an issue with their supplier, not Wayland. This isn't something they can influence.

I like Wayland and do go there quite regularly but in this life you do have to carry the can for your suppliers letting you down unfortunately.

It's a fine line betwixt covering your arse with long restock times on the site and being positive that your supplier will turn an order around ASAP and having lesser times.

While there is undoubtedly customers with a long wait for some items I think a pinch of reality is always in order with these threads. Sometimes gak takes time, as infuriating as that can be. It's certainly preferable to the pre Internet - "wait 28 days for delivery", where you didnt get any notification that the order was received and 28 days meant wak 28 days. Man that was frustrating!

Maelstrom Games can be appallingly slow sometimes. Took them like 2 months to get a Swarmlord and a Triarch Stalker. The rest of the time they're not bad. I've heard good things about Wayland Games though so they may be worth a try.

angelofvengeance wrote:
Maelstrom Games can be appallingly slow sometimes. Took them like 2 months to get a Swarmlord and a Triarch Stalker. The rest of the time they're not bad. I've heard good things about Wayland Games though so they may be worth a try.

Someone's not been reading the news and rumour threads!

MG died a death a couple of months ago after coughing and sputtering for the proceeding 3 month.

 notprop wrote:

angelofvengeance wrote:
Maelstrom Games can be appallingly slow sometimes. Took them like 2 months to get a Swarmlord and a Triarch Stalker. The rest of the time they're not bad. I've heard good things about Wayland Games though so they may be worth a try.

Someone's not been reading the news and rumour threads!

MG died a death a couple of months ago after coughing and sputtering for the proceeding 3 month.

And we even have a nice little thread to go with that

Wayland Games = Worst. Dark Sphere = best. Go mental.

 notprop wrote:

angelofvengeance wrote:
Maelstrom Games can be appallingly slow sometimes. Took them like 2 months to get a Swarmlord and a Triarch Stalker. The rest of the time they're not bad. I've heard good things about Wayland Games though so they may be worth a try.

Someone's not been reading the news and rumour threads!

MG died a death a couple of months ago after coughing and sputtering for the proceeding 3 month.

Well as I have only just joined up last week- no I didn't know they'd popped. Depressing to see businesses die really.

NB: It's spelt preceding

For those of you who have ordered from Wayland recently, how long have your orders taken to be shipped to you??

I placed an order 14 days ago, everything indicated as being in stock yet the order still hasn't been processed. The money was taken from my bank a couple of days after the order was placed!

I've used wayland on a few occassions with big orders and though I've had some problems they do deliver in the end. I am however worried as I've pre-ordered the next wave of X-Wing Minis from them (a big order 9 ships total) and am concerned that they are still taking pre-orders and I'm going to get left in awaiting stock hell if they oversell them.

When I order something that is actually in stock, as in, I go into the item description and see the actual number they have in stock, they ship the next day.

I will never, ever, ever order something from them they don't actually have.

Wayland is damn slow. Ordered mine a fortnight ago but it's still processing. I've had similar experiences like these with Wayland multiple times in the past but I don't really mind it as the prices and shipping to Australia is descent.

I'm done with them.

On December 2nd I asked for a refund for over one hundred pounds on a order of Batman Heroclix I'd pre-ordered on Nov 8th. It came out on Nov 14th, and I felt three weeks was not good enough delay on supplying the product when Heroclix tends to sell out fast in the past year.

Due to Christmas I was distracted and then realised on Jan 4th that the refund hadn't turned up, so I sent another ticket. I got a response the next day saying they where looking into it. Fourteen days later the system automatically closed the ticket as no one had responded. It actually stated because I hadn't responded, heh.

Sent another ticket that day Jan 19th and this time I got an answer on the 22nd claiming it had been sent on December 4th. Checked my accounts, nope no refund, and industry standard is 14 days.

Still no reply since, so another ticket has been submitted, basically in my mind this has been awful customer service, and it has basically convinced me not to use them ever again. Just put a order in two days ago with Firestorm games over in Cardiff, so going to try out alternatives over the next few months.

Found an amazing Heroclix provider who even sells the OP kits (tournament packs which include limited figures other companies ask £15-25 for) and has plenty of stock coming in here in the UK, so no worries there either.

Just the question of that £124 Wayland owes me. So yeah, just sharing a cautionary tale for folks out there in Dakka land.

You may want to contact the owner, he's around Dakka Dakka from time to time, I had refund woes myself that he sorted out ASAP after I posted about it here.

 Spuj wrote:
For those of you who have ordered from Wayland recently, how long have your orders taken to be shipped to you??

I placed an order 14 days ago, everything indicated as being in stock yet the order still hasn't been processed. The money was taken from my bank a couple of days after the order was placed!

This is exactly what happened the one time I ordered from them. Never ordered again. I use Valiant Wargames when I can as they have live stock levels (you can't order if they don't have it in stock, so no waiting around for "restocks"), Heroes and Legends in Tolworth as its close to home (support the locals) or Firestorm Games if its something those two don't carry.

For what it's worth I've ordered a number of times from them with no problems. Just got some stuff delivered today in fact that I ordered on monday. I recommend checking what you want is in stock.

 Morathi's Darkest Sin wrote:

Just the question of that £124 Wayland owes me. So yeah, just sharing a cautionary tale for folks out there in Dakka land.

That is pretty bad. Yeah, I'd attempt to contact the owner on here perhaps like BrookM suggested. But you shouldn't really have to resort to that.

They sent me a copy and paste of the sagepay refund and closed all my tickets saying the situation is settled.

Nice....

So now as they can't be bothered to ring up their payment provider to check if the payment went through or if there is a bizarre delay. I'll have to go to my bank tomorrow, get proof that there is no payment, and send it to them with my next ticket.

One thing bothers me though, they said in the mail the payment was made in May and suggested I checked if it was a credit or debit card. Sadly it was made the day I made the order in November with my bank debit card, I really hope they didn't refund the wrong guy.


edit - ah a little hasty there, they only closed the new ticket, so the it was more of a 'it should be there response' so I'm still giving them the benefit of the doubt to sort it. Still a really long wait, and contacting Sagepay would have clarified the situation without me needing to do more running around.

Have sent the edited (sensitive info blacked out) screen shots of my statements, with note I'll send they physical versions if its really needed. It's just annoying, I know how my bank works, I know the money hasn't arrived, but all this dragging of feet is frustrating. I think I was pretty much not overly bothered about the delay until the system auto closed the previous ticket because they hadn't got around to answering it.

 Morathi's Darkest Sin wrote:

One thing bothers me though, they said in the mail the payment was made in May and suggested I checked if it was a credit or debit card. Sadly it was made the day I made the order in November with my bank debit card, I really hope they didn't refund the wrong guy.

That's bizarre. I didn't think it was possible for payments to get "lost". Never had it happen to me, nor have I heard about it happening to anyone else. I'm not sure what the process is like for refunding people but I guess they could have entered a wrong digit or something.

Ah, its all been figured out, they refunded a different card they had on file, one I cleared a few weeks earlier and a Credit card from another banking company. As I used my main bank debit card, it never occurred to me to check anywhere else other than Paypal as I had brought paypal up over a P&P payment.

Strange as well, took the Credit card below zero, so a positive negative. Never seen that before with a card.

They had also refunded a Eavy metal paint set in error but are letting me keep it due to the time it took to get to the bottom of it all.

So issues resolved, and I put an order in to show I have no bad feelings now its all clear.

I have always found that Wayland was quite slow and with Triple Helix taking up Maelstoms free postage crown they are also relatively expensive.

Palindrome wrote:
I have always found that Wayland was quite slow and with Triple Helix taking up Maelstoms free postage crown they are also relatively expensive.

Sweet! I'll definitely consider Triple Helix in the future, thanks for that OT: have you had any experience with them?

So after over a fortnight, Wayland finally decides to ship the stuff I ordered, all of which was in stock when I initially ordered. Quite irritating really, as it'll take about another fortnight to get here.

 Far Seer wrote:

Sweet! I'll definitely consider Triple Helix in the future, thanks for that OT: have you had any experience with them?

Yeah, I got my order within a week. I don't think that they do global free shipping though.

Shipping to all other countries outside of the UK and EU will be FREE up to 2kg and will be charged there after. The charge starts at £15 for a 2-3kg package and is rated according to weight there after. The ranges are 2kg to 3 kg, 3kg to 5kg, 5kg to 10kg and 10kg to 15kg.

Spuj wrote:I placed an order 14 days ago, everything indicated as being in stock yet the order still hasn't been processed.

Far Seer wrote:Wayland is damn slow. Ordered mine a fortnight ago but it's still processing. I've had similar experiences like these with Wayland multiple times in the past.

I have had the same experience. I have been waiting nearly 3 weeks for my order now. It sounds like it could be a couple more weeks still before it turns up. Hopefully it won't be any longer than that.

I don't really mind the delay, but I think what does bother me is the lack of information. You shouldn't have to raise a ticket to find out what is going on. A few more details on the status page would go a long way.

My wife pre-ordered my WoC book and her self some new paint brushes as soon as the pre-order was released. It's my birthday on Thursday and still no sign of the book even being shipped! Looks like she is going to have to cancel the order and try and get one direct from GW

Also placed an order for some bits yesterday, no order conformation or order number showing in my account on their site. Money gone from my account though!

I have emailed them about both issues as they dont show their damn phone number. Will not be using them again and instead will be using Triple Helix....they might be slow but at least they tell you when stuff isnt in stock and how long it will take!

Their phone number is on the site but on the about us page rather than the contact page

http://www.waylandgames.co.uk/about-us/info_1.html

Tel: +44 (0)1702 668750

 OrlandotheTechnicoloured wrote:
Their phone number is on the site but on the about us page rather than the contact page

http://www.waylandgames.co.uk/about-us/info_1.html

Tel: +44 (0)1702 668750

Doh!

Thanks man