Wayland Games - Good?

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**Marcus-Wayland**

ascended_mike wrote:
Marcus-Wayland wrote:
Cultist73 wrote:
Just wanted to add my 2 cents on wayland games. Placed my first and last order with them 3 weeks ago.
Being new to warhammer 40k ordered from several different mail order retailers to see who was the quickest with delivery times etc.
Ordered from wayland games, after checking what i wanted was showing as in stock and has been waiting packing for over 2 weeks. When i raised a ticked to ask what was going on i got a reply full of attitude.
They seem quick enough to take your money and i get that things can be out of stock but when you order from somewhere like amazon and the item is not in stock they do not take your money until they have the item in stock ready for dispatch.
Will give it until the end of the week and if had no joy i will be cancelling the order and getting money back through credit card protection and will order elsewhere.
Even with items showing as in stock, it says up to 9 working days to dispatch, surely it doesnt take 9 days to pick something off a shelf, pack it and send it off?

Hi Cultist73,

Any item listed as Available (Ships in 3-9 Working Days) means we will order the item in and expect to ship it out in 3-9 Working days. If it says Available (144 Ready to Ship!) it means we have 144 in our warehouse ready to go.

All orders are dispatched as quickly as we can and we also place supplier orders very regularly to minimise any wait you may experience.

Please be assured that any response given would not have been intended to give you attitude, however, I apologise if this is what came across.

Threatening to go to your Credit Card Protection is not necessary, because if you want a refund we are happy to sort that out for you. Please raise a helpdesk ticket via http://support.waylandgames.co.uk and one of our customer services staff will advise.

Kind Regards,

Wayland Games

I don't think he was threatening anything Marcus. He was giving other people an opinion of your company and advising people of the action he will be taking.

In which case I apologise for any miss understanding and ask that our customers, to save time, please request any refunds through ourselves in the first instance.

Kind Regards,

Marcus

**Cultist73**

Well requested to cancel order and get a refund last Friday morning and still haven't heard anything back. Previous ticket I raised got answered within an hour.

**Pacific**

Paid Wednesday night, posted Thursday morning, arrived Friday morning.

That was some of the stuff from the Hasslefree sale, plus some assorted other gubbins..

**rdprods**

Hi 'Cultist73'

I'm sorry to hear of the complications encountered - could you please PM me your order reference number - I will ensure that the matter is investigated as soon as possible.

Regards,

Richard.D

**AndrewC**

Hi there, can you please advise what the problem is with the Spartan Games Pre Release is?

I've already asked via a ticket about my delayed order, and accept that it's conditions outwith your control, but some info would be appreciated.

Cheers

Andrew

**gianlucafiorentini123**

Paid on the 1st July and am still waiting for it to ship. I've ordered from them three or four times, it's always taken a while to ship but never this long. However they do have a very good selection of products.

**tabletopnation**

AndrewC wrote:
Hi there, can you please advise what the problem is with the Spartan Games Pre Release is?

I've already asked via a ticket about my delayed order, and accept that it's conditions outwith your control, but some info would be appreciated.

Cheers

Andrew

Hi Andrew, we are expecting the Spartan Pre-Release for Dystopian Wars and Firestorm this week. Spartan Scenics are delayed by the manufacturer as they have been a little overwhelmed by the pre-orders! We are working with them to secure stock as quickly as possiblew and will update you directly once we have solid information. in the meantime you can always contact us at the 'support at waylandgames.co.uk' address (you'll need to put that in the correct format of course!)

Regards

Wayland Games

Automatically Appended Next Post:

gianlucafiorentini123 wrote:
Paid on the 1st July and am still waiting for it to ship. I've ordered from them three or four times, it's always taken a while to ship but never this long. However they do have a very good selection of products.

Products from one of the manufacturers you have ordered have cleared customs this morning and should mean your order goes out to you this week. We apologise for the delay, but Customs get funny when we start poking them and asking them to hurry up! If you ever need personal support regarding your order you can always contact us at the 'support at waylandgames.co.uk' address (you'll need to put that in the correct format of course!)

**motyak**

How many accounts do you guys have on here? I count 4, including the owner's one. Is it really necessary for one company to have 4 accounts to answer the one thread?

**notprop**

Since they have opened the can of worms by posting here they need to be able to cover it I suppose. I can't see an issue of them having 4 accounts to do that. It's better than 1 account and fewer responses I reckon.

**motyak**

But why would one company account mean fewer responses? That doesn't make much sense. You'd make the account available to whoever is on the helpdesk that day, and let them respond as necessary while answering phones etc.

**OrlandotheTechnicoloured**

It's quite possible that individuals who work for Wayland have their own accounts because they enjoy Dakka in their own right

and just chip in here when they feel they need to

**Azazelx**

When I went to Wayland's site recently to order the D-Day Flames of War compilation, I noticed that they were no longer offering free postage internationally on FoW/GF9 product. Is this permanent?

Aside from the occasional free shipping deals, I really only bothered to order FoW product from Wayland, since they charged for shipping while not dropping the 20% VAT from their prices. Now I don't find it worthwhile to order anything from them, sadly.

**Jake-Wayland**

The Flames of war free shipping promotion has now ended, however are always running different promotions. If you keep an eye out on our website and news letter i'm sure there will be something that will take your fancy soon.

**Azazelx**

Without being rude, the lack of VAT removal combined with having to pay for shipping means there's really little point in ordering anything from Wayland for overseas customers.

One or the other? - fine. Both? There's a lot of other places to shop.

**notprop**

Fancy making you pay for shipping to the other side of the globe, what barstards!

**rich1231**

Over the last 5 years of business shipping costs have gone up every year and we have not passed them on in fact in most cases we have reduced our shipping prices. We just cannot swallow the increases again.

This year however there were some significant increases by Royal Mail to International Parcels. We had no choice but to increase the shipping prices. For ROW areas where we have removed the ROW free shipping for some products however these are still heavily subsidized and far below the actual cost to us.

**winnertakesall**

As someone who also works in a predominantly online business, I have to say that this is pretty true, and postage costs have gone up a fair bit pretty recently.

**MarkyMark**

Indeed they have, add to that postage and packaging the cost of packaging supplies is not cheap either, most companies also swallow that cost as well

**Azazelx**

It's fine. You guys need to make the best decisions for your own bottom line, just the same as I do. At present, I'm better off shopping elsewhere. It's for you to judge whether the sales lost/gained are worth the tradeoff. To people like Notprop - let's not forget the 20% that doesn't go to VAT, though...

**MarkyMark**

It should be refunded or not charged, otherwise thats VAT fraud if it doesnt go to the HMRC.

**rich1231**

Azazelx wrote:
When I went to Wayland's site recently to order the D-Day Flames of War compilation, I noticed that they were no longer offering free postage internationally on FoW/GF9 product. Is this permanent?

Aside from the occasional free shipping deals, I really only bothered to order FoW product from Wayland, since they charged for shipping while not dropping the 20% VAT from their prices. Now I don't find it worthwhile to order anything from them, sadly.

Just to specifically reply to your point.

The D-Day FOW compilation is very heavy, so much so that each one costs us over £20 for postage alone to Australia etc and in fact breaches the single item weight limit for Air Mail. There is no VAT on books btw
A boxed set for FOW might cost you £3.50 to ship from us now However the shipping likely costs us more than £12.

**illuknisaa**

Rich I was wondering when the end of summer sale will begin (if there is going to be one?

I'm asking because there is going to be armageddon apocalypse game (at the and of august) and I would like get me a stompa but building and painting might take 2 week on top of the delivery time.

**Jake-Wayland**

illuknisaa wrote:
Rich I was wondering when the end of summer sale will begin (if there is going to be one?

I'm asking because there is going to be armageddon apocalypse game (at the and of august) and I would like get me a stompa but building and painting might take 2 week on top of the delivery time.

There are lots of promotions currently active on our website, and lots more still to be announced.
However i do no believe that any of them will contain the Ork Stompa.

**imrail**

Ordered from Wayland Games for the first time last week.
My order is still Awaiting Packaging, so I guess that they need to order it from GW first.
I have heard a lot of good experiences about them (and some bad)

**fishy bob**

Wayland is great. I've ordered a few times. Prices are good and delivery to Sweden is fast.

Just make sure that what you order is in stock.

**Fenrir Kitsune**

fishy bob wrote:
Wayland is great. I've ordered a few times. Prices are good and delivery to Sweden is fast.

Just make sure that what you order is in stock.

Not always as easy as it sounds, seeing as the web stock system is often wrong!

**imrail**

Yeah it was in stock and got an email this morning it has been shipped. It is actually pretty fast!

**fishy bob**

Fenrir Kitsune wrote:
fishy bob wrote:
Wayland is great. I've ordered a few times. Prices are good and delivery to Sweden is fast.

Just make sure that what you order is in stock.

Not always as easy as it sounds, seeing as the web stock system is often wrong!

I've never had that problem. I've just learned that when a product is "Available" it doesn't necessarily mean it actually is available.

Which is why I don't order anything from them unless it says "X ready to ship!"

**spears**

Lets be honest, you order from Wayland if you want something cheap. They fill that role pretty well imo, for reliability/customer service or if you want to support your local shops then there are better alternatives.

**Scrub**

I'd argue the exact opposite! There are plenty of cheaper alternatives out there I find but Wayland are quick (by comparison) on the delivery, so if I want something in a reasonable amount of time I just go for them.

Keeping in mind that I have no LGS for a two hour drive in any direction.