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I've been out of the country for a while amd haven't had chance to respond before now.

In short dakka wayland are seemingly content to let this roll on for longer.

 kitch102 wrote:
I've been out of the country for a while amd haven't had chance to respond before now.

In short dakka wayland are seemingly content to let this roll on for longer.

This is pretty disappointing, considering they said they were trying to help in this thread.

edit: upon rereading I mean wayland have been a bit disappointing, not you, I realised that might have been read either way

Hi Kitch,

I am very sorry to hear that you still feel aggrieved by this issue, but we did send you a full reply to your ticket within an hour of telling you we would. That E-mail fully explained our position on the matter and if you wish to reply then please do so via our Helpdesk.

It is our policy not to enter into discussions about individual cases on open forums so it is always best to contact our Helpdesk in the first instance.

Kind Regards,

Wayland Games

gilljoy wrote:
My only complaint about wayland is that they're postage charges to Northern Ireland aren't very fair.

For instance posting a single pot of paint on the mainland has the option for second class for £1.71, first for £1.92 + other options where posting to Northern Ireland only has the option for a Packet or a Courier. Even though Royal Mail only charges the same amount posting to Northern Ireland as it does to the mainland.

Not sure about this, I posted a item to NI last week, it acutally cost me more to send that then it did to Denmark, even though the item going to Denmark was heavier!, work that one out.

I ordered a box of Tau fire warriors from wayland games, aswell as some Crystal Blue Army Painter spray paint and a small bottle of the matching paint.

These items were ordered and paid for on 25/05/13.

I have called twice a week, every week since without fail, they have constantly advised me that GW have not delivered the stock to them as promised. I asked them to send me the paint, but they advised I would have to pay multiple shipping costs for this. This was something I chose to avoid.

I have been into GW since and stared directly at the many tau fire warriors on their shelves. Almost buying some at one stage.. I have asked questions about this.

I have spoken to different GW representatives who mostly advise me that Wayland Games have an ongoing issue I cannot mention. But they point the finger directly at Wayland Games. What they said made sense, but was a rather large implication. (I have been asked to remove the comment regarding it. I have done so for now but I will be investigating the matter myself)

I received an e-mail around 8:02 today advising me that my items will be delievered between 10:08-11:08 via courier.
Please understand that due to the spray paint, wayland games advise they have to deliver by courier. I am at work and my fiancee should collect the parcel when it arrives.

Previously I have ordered from GW, I have only ordered the paints and received them within 3 or 4 days. The issue is most certainly GW stock, but I do not know if the issue lays with GW or Wayland games.

I believe that between the two companies there is some form of miscommuncation leading to a delay in delivery of GW products. Who's fault it is, I could not say.

At this time however, having taken almost 4 full weeks to deliver me 1 Box of Tau Fire Warriors, 1 Can of Paint and 1 small bottle of paint. I would not recommend purchasing GW products from Wayland Games in the near future. - However with non GW products, they seem to be very punctual with delivery times.

Edit:

I was asked to remove negative remarks regarding Wayland Games's financial situation and business practice with GW from this post.
It does however strike me as very odd that Wayland Games can take up to 4 weeks to deliver ONE product they claim will take 3-9 days. I would like to know who the fault lays with.

Edit:

I would like to announce that my Tau have finally arrived and I will be happy to start painting them tonight. (My fiancee just text me.)
Over 3 weeks since I ordered them!
Make your own judgements guys. I certainly couldn't recommend them based on their delivery times of GW products. But this may be down to GW not supplying them with specific GW products. It's all assumption at this point.

Firstly, this is not a post in defence of Wayland or attacking any poster (chiefly Mike as he is the most recent and most likely to take this personally) but purely to try and offer an alternative view.

I ordered a Gamezone miniature from Wayland in the early hours of Sunday morning. I had looked for a supplier who offered free postage, but none who did carried the model I wanted or had it in stock, Wayland did.

I was pleasantly surprised to find no additional postage costs when I went to the checkout (note to Wayland, make free p+p on items more visible!) and having placed the order on Sunday, had the dispatch email early ish yesterday (Mon) morning.

Whenever anyone experiences delays on product with nearly any Indy retailer, its almost invariably on GW product, this can't be coincidence. Of course GW would shift blame, why wouldn't they? It's not like you could realistically be in a position to check.

Additionally, referring specifically to Mike's situation, Tau were widely known to be in short supply, and while I would be surprised if they are still low on stock, I wouldn't be surprised if they favoured their own outlets if they were.

 azreal13 wrote:
Firstly, this is not a post in defence of Wayland or attacking any poster (chiefly Mike as he is the most recent and most likely to take this personally) but purely to try and offer an alternative view.

I ordered a Gamezone miniature from Wayland in the early hours of Sunday morning. I had looked for a supplier who offered free postage, but none who did carried the model I wanted or had it in stock, Wayland did.

I was pleasantly surprised to find no additional postage costs when I went to the checkout (note to Wayland, make free p+p on items more visible!) and having placed the order on Sunday, had the dispatch email early ish yesterday (Mon) morning.

Whenever anyone experiences delays on product with nearly any Indy retailer, its almost invariably on GW product, this can't be coincidence. Of course GW would shift blame, why wouldn't they? It's not like you could realistically be in a position to check.

Additionally, referring specifically to Mike's situation, Tau were widely known to be in short supply, and while I would be surprised if they are still low on stock, I wouldn't be surprised if they favoured their own outlets if they were.

I have tried very hard to be neutral on the subject. Without blaming either company. It does almost seem as though GW are choking their supply to other companies, creating a demand for it and then supplying it in their own stores.

But, without hard facts we could never come to this conclusion 100%. We can assume, but we can never be in a position to prove anything either way.

As a consumer, it is better to buy from GW stores directly instead of waiting 4 weeks.
If GW have created this situation, it is very bad form.

You'll notice in my post that I explained it seems to only be GW products that they can't get out on time. GW staff members have given me a reason as to why, and it was negative on Wayland Games, but I have since spoken to wayland games about this and we're back in full circle.

 ascended_mike wrote:

 azreal13 wrote:
Firstly, this is not a post in defence of Wayland or attacking any poster (chiefly Mike as he is the most recent and most likely to take this personally) but purely to try and offer an alternative view.

I ordered a Gamezone miniature from Wayland in the early hours of Sunday morning. I had looked for a supplier who offered free postage, but none who did carried the model I wanted or had it in stock, Wayland did.

I was pleasantly surprised to find no additional postage costs when I went to the checkout (note to Wayland, make free p+p on items more visible!) and having placed the order on Sunday, had the dispatch email early ish yesterday (Mon) morning.

Whenever anyone experiences delays on product with nearly any Indy retailer, its almost invariably on GW product, this can't be coincidence. Of course GW would shift blame, why wouldn't they? It's not like you could realistically be in a position to check.

Additionally, referring specifically to Mike's situation, Tau were widely known to be in short supply, and while I would be surprised if they are still low on stock, I wouldn't be surprised if they favoured their own outlets if they were.

I have tried very hard to be neutral on the subject. Without blaming either company. It does almost seem as though GW are choking their supply to other companies, creating a demand for it and then supplying it in their own stores.

But, without hard facts we could never come to this conclusion 100%. We can assume, but we can never be in a position to prove anything either way.

As a consumer, it is better to buy from GW stores directly instead of waiting 4 weeks.
If GW have created this situation, it is very bad form.

You'll notice in my post that I explained it seems to only be GW products that they can't get out on time. GW staff members have given me a reason as to why, and it was negative on Wayland Games, but I have since spoken to wayland games about this and we're back in full circle.

Total Wargamer, formerly Rocket Hobbies, now Wayland, have all had threads criticising them for slow delivery, and invariably its GW product that's involved. Various business owners pop up on various threads saying GW are arseholes to work with, and we've even had some well publicised videos and declarations of seeking legal advice. I know which way I would lean based on the information presented to me.

Could I also ask who it was at GW you spoke to who would have any clue whatsoever as to the current state of one of their largest independent accounts, yet was indiscreet enough to share this info with (as far as I know) a regular customer?

Personally, although I am almost done with GW with regard to new purchases for the foreseeable future, I would never buy anything from them direct. It's my own little personal protest, as they make substantially less cash that way, but without me spiting myself by not getting the bits I need to play what I want to play.

 azreal13 wrote:

Total Wargamer, formerly Rocket Hobbies, now Wayland, have all had threads criticising them for slow delivery, and invariably its GW product that's involved. Various business owners pop up on various threads saying GW are arseholes to work with, and we've even had some well publicised videos and declarations of seeking legal advice. I know which way I would lean based on the information presented to me.

Could I also ask who it was at GW you spoke to who would have any clue whatsoever as to the current state of one of their largest independent accounts, yet was indiscreet enough to share this info with (as far as I know) a regular customer?

Personally, although I am almost done with GW with regard to new purchases for the foreseeable future, I would never buy anything from them direct. It's my own little personal protest, as they make substantially less cash that way, but without me spiting myself by not getting the bits I need to play what I want to play.

Actually reading the thread and grievances raised would have illustrated that this isn't a 'GW issue' but a 'Wayland issue' as multiple products and manufacturers have been listed as taking an unacceptable amount of time to arrive. But then acknowledging that would have gotten in the way of the anti-GW agenda and rabblerousing.

 azreal13 wrote:

 ascended_mike wrote:

 azreal13 wrote:
Firstly, this is not a post in defence of Wayland or attacking any poster (chiefly Mike as he is the most recent and most likely to take this personally) but purely to try and offer an alternative view.

I ordered a Gamezone miniature from Wayland in the early hours of Sunday morning. I had looked for a supplier who offered free postage, but none who did carried the model I wanted or had it in stock, Wayland did.

I was pleasantly surprised to find no additional postage costs when I went to the checkout (note to Wayland, make free p+p on items more visible!) and having placed the order on Sunday, had the dispatch email early ish yesterday (Mon) morning.

Whenever anyone experiences delays on product with nearly any Indy retailer, its almost invariably on GW product, this can't be coincidence. Of course GW would shift blame, why wouldn't they? It's not like you could realistically be in a position to check.

Additionally, referring specifically to Mike's situation, Tau were widely known to be in short supply, and while I would be surprised if they are still low on stock, I wouldn't be surprised if they favoured their own outlets if they were.

I have tried very hard to be neutral on the subject. Without blaming either company. It does almost seem as though GW are choking their supply to other companies, creating a demand for it and then supplying it in their own stores.

But, without hard facts we could never come to this conclusion 100%. We can assume, but we can never be in a position to prove anything either way.

As a consumer, it is better to buy from GW stores directly instead of waiting 4 weeks.
If GW have created this situation, it is very bad form.

You'll notice in my post that I explained it seems to only be GW products that they can't get out on time. GW staff members have given me a reason as to why, and it was negative on Wayland Games, but I have since spoken to wayland games about this and we're back in full circle.

Total Wargamer, formerly Rocket Hobbies, now Wayland, have all had threads criticising them for slow delivery, and invariably its GW product that's involved. Various business owners pop up on various threads saying GW are arseholes to work with, and we've even had some well publicised videos and declarations of seeking legal advice. I know which way I would lean based on the information presented to me.

Could I also ask who it was at GW you spoke to who would have any clue whatsoever as to the current state of one of their largest independent accounts, yet was indiscreet enough to share this info with (as far as I know) a regular customer?

Personally, although I am almost done with GW with regard to new purchases for the foreseeable future, I would never buy anything from them direct. It's my own little personal protest, as they make substantially less cash that way, but without me spiting myself by not getting the bits I need to play what I want to play.

I could not mention the specific persons name but said person is a GW staff member in a GW store.
I am still on the fence on this matter.

Evilref wrote:

 azreal13 wrote:

Total Wargamer, formerly Rocket Hobbies, now Wayland, have all had threads criticising them for slow delivery, and invariably its GW product that's involved. Various business owners pop up on various threads saying GW are arseholes to work with, and we've even had some well publicised videos and declarations of seeking legal advice. I know which way I would lean based on the information presented to me.

Could I also ask who it was at GW you spoke to who would have any clue whatsoever as to the current state of one of their largest independent accounts, yet was indiscreet enough to share this info with (as far as I know) a regular customer?

Personally, although I am almost done with GW with regard to new purchases for the foreseeable future, I would never buy anything from them direct. It's my own little personal protest, as they make substantially less cash that way, but without me spiting myself by not getting the bits I need to play what I want to play.

Actually reading the thread and grievances raised would have illustrated that this isn't a 'GW issue' but a 'Wayland issue' as multiple products and manufacturers have been listed as taking an unacceptable amount of time to arrive. But then acknowledging that would have gotten in the way of the anti-GW agenda and rabblerousing.

I have read the thread, as I have read many other threads. This is why I feel confident in standing by what I've said. Exclusively GW? No, every company will have issues, but mainly GW based orders seem to be the biggest instigator of these threads.

You're basing your statement on this thread, I'm basing mine on being on here most days for the last two years.

Additionally, I have no agenda towards GW, and frankly resent the implication. I have made an informed decision to de-emphasise my hobby spending from being almost solely 40K based to barely 40K based. This is based both on the actions of the company and the quality of the product it has released recently. I have not 'rage quit' GW, if they release something that gets me excited enough and I don't have to sell my organs to afford, I will buy it. For the time being though, there are many other companies producing games and miniatures which I find more rewarding to invest my time and money in.

This, being a discussion forum, is something I'm happy to discuss with others, who may or may not agree. But agenda? Lol.


Automatically Appended Next Post:

 ascended_mike wrote:

I could not mention the specific persons name but said person is a GW staff member in a GW store.
I am still on the fence on this matter.

You realise GW staff are famously regarded as being more poorly informed than us right?

I will go on record and say that there is no way in hell that anybody working at store level has even the faintest clue what's going on with independent accounts. I'd disregard that as pointless nonsense spun to try and get you to spend money in store mate, in all honesty.

You have to think that even if it IS GW causing a lot of these delays that the online stores should be wise to the possibility by now

and have a functional live stock level system in place that either only you lets you order stuff they've got in hand, or flags it up specifically 'we've no real idea when we'll get it in'

the first time a distributor of a particular line burns them by failing to deliver promised stock on time is a surprise,

the umpteenth time they do so you should have procedures in place to cope (even if it means sending somebody out to the local GW to buy the item at retail)

 OrlandotheTechnicoloured wrote:
You have to think that even if it IS GW causing a lot of these delays that the online stores should be wise to the possibility by now

and have a functional live stock level system in place that either only you lets you order stuff they've got in hand, or flags it up specifically 'we've no real idea when we'll get it in'

the first time a distributor of a particular line burns them by failing to deliver promised stock on time is a surprise,

the umpteenth time they do so you should have procedures in place to cope (even if it means sending somebody out to the local GW to buy the item at retail)

I used to experience the same sort of issues with my suppliers with my (non hobby) shop. I wouldn't take money in advance, but on collection. Obviously this meant I had a small risk of being stuck with product if they never collected, and I had the advantage of being a physical shop, but people are much more reasonable about delays if they don't feel they're having their money held hostage.

Wayland could introduce a system like Amazon, where the money is debited when the product is dispatched, but, even assuming they are financially healthy, and the allusions mentioned in this thread are rubbish, a shift like that in cash flow could cause all sorts of problems.

Would probably mitigate most of the complaints though.

 azreal13 wrote:

 OrlandotheTechnicoloured wrote:
You have to think that even if it IS GW causing a lot of these delays that the online stores should be wise to the possibility by now

and have a functional live stock level system in place that either only you lets you order stuff they've got in hand, or flags it up specifically 'we've no real idea when we'll get it in'

the first time a distributor of a particular line burns them by failing to deliver promised stock on time is a surprise,

the umpteenth time they do so you should have procedures in place to cope (even if it means sending somebody out to the local GW to buy the item at retail)

I used to experience the same sort of issues with my suppliers with my (non hobby) shop. I wouldn't take money in advance, but on collection. Obviously this meant I had a small risk of being stuck with product if they never collected, and I had the advantage of being a physical shop, but people are much more reasonable about delays if they don't feel they're having their money held hostage.

Wayland could introduce a system like Amazon, where the money is debited when the product is dispatched, but, even assuming they are financially healthy, and the allusions mentioned in this thread are rubbish, a shift like that in cash flow could cause all sorts of problems.

Would probably mitigate most of the complaints though.

That would indeed have made me feel a whole lot better about the process.

Props where props are due, I asked how to order a Feldherr pack and foam from them and got a response in the same day. So well done, I'm really considering ordering it from you guys now.

 Marcus-Wayland wrote:
Hi Kitch,

I am very sorry to hear that you still feel aggrieved by this issue, but we did send you a full reply to your ticket within an hour of telling you we would. That E-mail fully explained our position on the matter and if you wish to reply then please do so via our Helpdesk.

It is our policy not to enter into discussions about individual cases on open forums so it is always best to contact our Helpdesk in the first instance.

Kind Regards,

Wayland Games

I'm not disputing whether or not you responded. I'm pointing out that we're approaching the 7th month of my waiting for you guys to close this down. You set the goal posts, I did what was asked, you then and have continued to neglect what is expected from yourselves, as per the promotion that you designed.

This isn't something that you can blame on a websites need to be developed, suppliers not delivering stock to you, or my misunderstanding of the promotion. Simply put, you are continuing to neglect your own offer, and all you're telling me to do is to keep an eye on your Facebook page for an update that may or may not come, without even giving me the courtesy of a completion date or direct response on the matter.

(Edit: spelling)

There is acutally a valid reason as to why GW and indie retailers experince delays, not sure if I should post it on the public forum but basically part of the trade agreement with GW they can only order a certain limit of value a month from GW. This is why some inide retailers experinced even more delays with Tau after having sold more then that limit in Tau items alone and GW delaying them (supposdly because of packaging delays).

Not sure if this affects Waylands or not though/

azreal13 488577 wrote:


I have read the thread, as I have read many other threads. This is why I feel confident in standing by what I've said. Exclusively GW? No, every company will have issues, but mainly GW based orders seem to be the biggest instigator of these threads.

You're basing your statement on this thread, I'm basing mine on being on here most days for the last two years.

Additionally, I have no agenda towards GW, and frankly resent the implication. I have made an informed decision to de-emphasise my hobby spending from being almost solely 40K based to barely 40K based. This is based both on the actions of the company and the quality of the product it has released recently. I have not 'rage quit' GW

I have ordered GW items from Wayland around four times. Had issues twice - in both cases, they said items were in stock and they weren't. In once case, I was waiting around three weeks for 'NId Hive Guard which were marked as in stock.

I have ordered GW items from Dark Sphere around five times. Had no issues, ever. Whenever they say an item is in stock, it's in stock. When they've not had items in stock, it's usually arrived within a day or two.

Your attempting to make this into a GW issue is ridiculous. It's about a retailer claiming an item is in stock when it isn't. Are GW supposed to know and take responsibility for Wayland Games' stock levels? I know, we all know, that GW can be a pain but next you'll be blaming them for the banking crisis and all the rain we've had this summer.

 kitch102 wrote:

 Marcus-Wayland wrote:
Hi Kitch,

I am very sorry to hear that you still feel aggrieved by this issue, but we did send you a full reply to your ticket within an hour of telling you we would. That E-mail fully explained our position on the matter and if you wish to reply then please do so via our Helpdesk.

It is our policy not to enter into discussions about individual cases on open forums so it is always best to contact our Helpdesk in the first instance.

Kind Regards,

Wayland Games

I'm not disputing whether or not you responded. I'm pointing out that we're approaching the 7th month of my waiting for you guys to close this down. You set the goal posts, I did what was asked, you then and have continued to neglect what is expected from yourselves, as per the promotion that you designed.

This isn't something that you can blame on a websites need to be developed, suppliers not delivering stock to you, or my misunderstanding of the promotion. Simply put, you are continuing to neglect your own offer, and all you're telling me to do is to keep an eye on your Facebook page for an update that may or may not come, without even giving me the courtesy of a completion date or direct response on the matter.

(Edit: spelling)

Hi Kitch,

We have replied to you directly on this matter and have clarified the scheme, how it works and how you fit into it.

As I have already advised you we do not discuss specific queries on any forum and all correspondence will have to be direct.

Kind Regards,

Wayland Games


Automatically Appended Next Post:

Hivefleet Oblivion wrote:

azreal13 488577 wrote:


I have read the thread, as I have read many other threads. This is why I feel confident in standing by what I've said. Exclusively GW? No, every company will have issues, but mainly GW based orders seem to be the biggest instigator of these threads.

You're basing your statement on this thread, I'm basing mine on being on here most days for the last two years.

Additionally, I have no agenda towards GW, and frankly resent the implication. I have made an informed decision to de-emphasise my hobby spending from being almost solely 40K based to barely 40K based. This is based both on the actions of the company and the quality of the product it has released recently. I have not 'rage quit' GW

I have ordered GW items from Wayland around four times. Had issues twice - in both cases, they said items were in stock and they weren't. In once case, I was waiting around three weeks for 'NId Hive Guard which were marked as in stock.

I have ordered GW items from Dark Sphere around five times. Had no issues, ever. Whenever they say an item is in stock, it's in stock. When they've not had items in stock, it's usually arrived within a day or two.

Your attempting to make this into a GW issue is ridiculous. It's about a retailer claiming an item is in stock when it isn't. Are GW supposed to know and take responsibility for Wayland Games' stock levels? I know, we all know, that GW can be a pain but next you'll be blaming them for the banking crisis and all the rain we've had this summer.

Hi Hivefleet

I am very sorry to hear that you feel our service has been unsatisfactory on occasion.

Our customer service team will be more than happy to deal with any specific delays you are currently experiencing and we always do our best to ensure that orders are processed in a timely fashion. We don't always get it right, but we are always trying to improve on our levels of service.

Kind Regards,

Wayland Games

I've ordered from Wayland several times. Non-GW items, and I've not encountered any problems thus far. They dispatch the items promptly and they arrive in good shape. Last order was a bunch of X-Wing minis, they were sent off by the next biz day.

Just sharing my personal experiences.

 Marcus-Wayland wrote:


Hi Hivefleet

I am very sorry to hear that you feel our service has been unsatisfactory on occasion.

Our customer service team will be more than happy to deal with any specific delays you are currently experiencing and we always do our best to ensure that orders are processed in a timely fashion. We don't always get it right, but we are always trying to improve on our levels of service.

Kind Regards,

Wayland Games

To avoid misleading anyone, the hassles I experienced were in late 2011, early 2012. I'd be glad to see it's improved - and thanks for the apology, which I certainly didn't get at the time, only a runaround.

The Army Painter Crystal Blue Spray Can I just received from Wayland is dented. The Tau fire warriors were squashed into the packaging box and, whilst this has no effect on the product, the overall packaging of this was quite poor. (Perhaps because Tau Fire Warrior boxes are larger than regular troop boxes?)

I would contact them, complain, send it back etc and ask for another one... But sod it, It took almost 4 weeks to get here.

A dented can is a dented can. If it explodes in my hand and my arm falls off in a cloud of blue devastation, at least you guys knew why it happened!
Click to see Image
I know it's not a BIG deal. But icing on the cake really. :(

(edit: Spelling)

 ascended_mike wrote:
The Army Painter Crystal Blue Spray Can I just received from Wayland is dented. The Tau fire warriors were squashed into the packaging box and, whilst this has no effect on the product, the overall packaging of this was quite poor. (Perhaps because Tau Fire Warrior boxes are larger than regular troop boxes?)

I would contact them, complain, send it back etc and ask for another one... But sod it, It took almost 4 weeks to get here.

A dented can is a dented can. If it explodes in my hand and my arm falls off in a cloud of blue devastation, at least you guys knew why it happened!
Click to see Image
I know it's not a BIG deal. But icing on the cake really. :(

(edit: Spelling)

Hi Ascended_mike,

Please do not take any risks to your health!

I am very sorry to hear of the issues you have received, If you raise a ticket on our helpdesk we can look into resolving this for you.

http://support.waylandgames.co.uk

Kind Regards,

Marcus

And again, I just stuffed up an order this afternoon, emailed them, they cancelled it for me and let me know it was all fixed up and I could proceed with what I wanted, which I have just done. I do usually seem to get things as planned with them. It's a shame things aren't working out for you kitch, maybe they'll start to?

I've had three or four orders with wayland. Two took excessive time to arrive (all gw product).

I've placed a new order last night, with no gw product. Everything was showing as in stock, so I'll see how long it takes. If its not here within a week, I suspect I'll not use them again, which will be a shame - they have a pretty comprehensive site, and the folk themselves seem nice enough. When I order something online though, I expect it to arrive within a couple of days. Particularly if I'm paying a wedge for p&p.


***a few minutes after posting, I received an email saying my stuff has been dispatched. Quickest turnaround yet from Wayland, and much more what I'd expect from an online seller. Guess I'll be using them again. Shame the price of their Warmachine starter has been bumped up!)

Just to quickly add my 2 cents, I have ordered from Wayland a good dozen or so times, my most recent order was a bunch of Vallejo paints, I ordered them in the morning, and they arrived the next day, very well packaged.

I also work in a company that operates the same way Wayland, and it does happen, it's nigh on impossible to go without a hiccup, and it does happen, someone not changing an order status properly, or a whole host of things.

 ascended_mike wrote:

As a consumer, it is better to buy from GW stores directly instead of waiting 4 weeks.
If GW have created this situation, it is very bad form.

It's still a surprise to me that people haven't realised what GW are doing, and why practically every thread 'company x owes me miniatures' revolves around GW products. Whether it is through malicious intent or down to incompetence matters little - the effect is the same, which is to drive customers back to buying direct.

The company has a well documented predatory attitude towards the FLGS, which increases if there is ever the situation where a GW is in the same town as the FLGS.
It's something I have encountered first hand; working in an independent, with the friendliest GW rep in the world until an official GW store opened a mile away. The store had built up a pretty regular clientèle of customers who would puchase GW from the store; suddenly new releases started coming weeks late, not at all or in reduced margin, and core lines also suffered. In a store with no playing tables, yes of course you had a good report with with those customers, but as much as they want to help the 'little guy' their patience soon runs out when the stuff you have ordered for them hasn't turned up yet again. Of course, off to the GW store those customers went. Ultimately, the manager tired of the reps prevaracation and stopped selling GW.

This was some years ago (before the internet had taken off for popular purchasing) but from what I have read from other shop owners GW's strategy remains the same; use the FLGS to help build up a local gaming community, then open a store in that town and take those customers. The store I worked at sold everything else besides, and so could happily drop the GW lines when they started playing games, but a lot of stores who rely on the revenue stream from what is still the biggest wargame often have no such luxury. For them, bankruptcy awaits.

I think you can either believe that every store is similarly lax in the way it operates and fulfils orders (because threads have started about pretty much every FLGS at one time or another), for only GW games, or you can look at the evidence for how GW has behaved in the past and continues to behave. And it's a strategy that continues to expand with the likes of an increasing number of GW direct-only items, limiting some of their most exciting new products to the official stores, and trying to limit internet selling in the US.

Just wanted to add my 2 cents on wayland games. Placed my first and last order with them 3 weeks ago.
Being new to warhammer 40k ordered from several different mail order retailers to see who was the quickest with delivery times etc.
Ordered from wayland games, after checking what i wanted was showing as in stock and has been waiting packing for over 2 weeks. When i raised a ticked to ask what was going on i got a reply full of attitude.
They seem quick enough to take your money and i get that things can be out of stock but when you order from somewhere like amazon and the item is not in stock they do not take your money until they have the item in stock ready for dispatch.
Will give it until the end of the week and if had no joy i will be cancelling the order and getting money back through credit card protection and will order elsewhere.
Even with items showing as in stock, it says up to 9 working days to dispatch, surely it doesnt take 9 days to pick something off a shelf, pack it and send it off?

Cultist73 wrote:
Just wanted to add my 2 cents on wayland games. Placed my first and last order with them 3 weeks ago.
Being new to warhammer 40k ordered from several different mail order retailers to see who was the quickest with delivery times etc.
Ordered from wayland games, after checking what i wanted was showing as in stock and has been waiting packing for over 2 weeks. When i raised a ticked to ask what was going on i got a reply full of attitude.
They seem quick enough to take your money and i get that things can be out of stock but when you order from somewhere like amazon and the item is not in stock they do not take your money until they have the item in stock ready for dispatch.
Will give it until the end of the week and if had no joy i will be cancelling the order and getting money back through credit card protection and will order elsewhere.
Even with items showing as in stock, it says up to 9 working days to dispatch, surely it doesnt take 9 days to pick something off a shelf, pack it and send it off?

Hi Cultist73,

Any item listed as Available (Ships in 3-9 Working Days) means we will order the item in and expect to ship it out in 3-9 Working days. If it says Available (144 Ready to Ship!) it means we have 144 in our warehouse ready to go.

All orders are dispatched as quickly as we can and we also place supplier orders very regularly to minimise any wait you may experience.

Please be assured that any response given would not have been intended to give you attitude, however, I apologise if this is what came across.

Threatening to go to your Credit Card Protection is not necessary, because if you want a refund we are happy to sort that out for you. Please raise a helpdesk ticket via http://support.waylandgames.co.uk and one of our customer services staff will advise.

Kind Regards,

Wayland Games

 Marcus-Wayland wrote:

Cultist73 wrote:
Just wanted to add my 2 cents on wayland games. Placed my first and last order with them 3 weeks ago.
Being new to warhammer 40k ordered from several different mail order retailers to see who was the quickest with delivery times etc.
Ordered from wayland games, after checking what i wanted was showing as in stock and has been waiting packing for over 2 weeks. When i raised a ticked to ask what was going on i got a reply full of attitude.
They seem quick enough to take your money and i get that things can be out of stock but when you order from somewhere like amazon and the item is not in stock they do not take your money until they have the item in stock ready for dispatch.
Will give it until the end of the week and if had no joy i will be cancelling the order and getting money back through credit card protection and will order elsewhere.
Even with items showing as in stock, it says up to 9 working days to dispatch, surely it doesnt take 9 days to pick something off a shelf, pack it and send it off?

Hi Cultist73,

Any item listed as Available (Ships in 3-9 Working Days) means we will order the item in and expect to ship it out in 3-9 Working days. If it says Available (144 Ready to Ship!) it means we have 144 in our warehouse ready to go.

All orders are dispatched as quickly as we can and we also place supplier orders very regularly to minimise any wait you may experience.

Please be assured that any response given would not have been intended to give you attitude, however, I apologise if this is what came across.

Threatening to go to your Credit Card Protection is not necessary, because if you want a refund we are happy to sort that out for you. Please raise a helpdesk ticket via http://support.waylandgames.co.uk and one of our customer services staff will advise.

Kind Regards,

Wayland Games

I don't think he was threatening anything Marcus. He was giving other people an opinion of your company and advising people of the action he will be taking.